StarTek Going Boldly After Healthcare Enterprise Contact Centers
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Since: Jul 06
#1 Jul 11, 2006
Anger and the Android-Anger in the workplace.
As an anger management teacher I never tell my clients to stop being angry. It is an impossible task. You could not do it if you tried. To not be angry is to not be human. Anger is a normal human emotion and it can be very useful when it serves us, not when we serve it.
Without embarrassment, I can proclaim that I am a genuine “Trekkie.” A Trekkie is a fan of the long running science- fiction series Star Trek. One of my favorite characters on the show is Data. Data is an android, a mechanical human like creation who has obtained self- awareness. Despite Data’s accelerated intelligence and sensational strength, he lacks emotions. Throughout the series Data embarks on a quest to be human- to love, to laugh, to cry and to feel anger. I’ve counseled a lot of people and it seems many of us are trying to become more robotic and less human. I’m afraid we have risen a generation of Data’s, men and women void of emotion, filled with apathy. We are unable to cry and afraid to laugh. It is as if our emotional circuitry has been fried. We are often left with one functioning base impulse, the emotion of anger. Anger is one gift of our humanity, but like all gifts we have the choice to abuse it our use it for the greater good.
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