Pier 1 falls off shoppers' radar

Apr 16, 2007 | Posted by: roboblogger | Full story: USA Today

“Why would I go to Pier One when I could go to Home Goods or Marshall's or Target and get almost the same thing - and shop for many more things?”

Once a must-shop store for tchotchkes, wicker and affordable Asian furniture, Pier 1 has wound up one of the weakest of home furnishing stores, battered by the bad real estate market. via USA Today

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1 - 20 of 20 Comments Last updated Feb 10, 2013
Lee

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#1
Apr 24, 2007
 
I still love Pier 1. I find the service to be excellent, there is no other company that stands behind its products like Pier 1. I have dishes that I purchased at Pier 1 almost 6 yrs ago and I still enjoy them. The same goes for my wicker rocker, and other pieces of furniture and pottery that I have purchased there. The value is in the hand craftsmanship, they are so unique! I will continue to shop and spend at Pier 1, they are my favorite place to shop.
RCS

Guntersville, AL

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#2
Apr 27, 2007
 
Lee wrote:
I still love Pier 1. I find the service to be excellent, there is no other company that stands behind its products like Pier 1. I have dishes that I purchased at Pier 1 almost 6 yrs ago and I still enjoy them. The same goes for my wicker rocker, and other pieces of furniture and pottery that I have purchased there. The value is in the hand craftsmanship, they are so unique! I will continue to shop and spend at Pier 1, they are my favorite place to shop.
We never get tired of hearing that. If you really feel that way, then write an email to the home office the next time you are in the store and get great service. Those kind of things get noticed. Esp. if it is an hourly employee who may not always understand how their actions can generate loyal customers.
hmmmmm

Brockville, Canada

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#3
Apr 28, 2007
 
agree! after what seems like months of hearing what p1 does wrong, lets remember what we knock ourselves out doing everyday, giving great customer service!!
jmc

Ocoee, FL

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#4
Apr 28, 2007
 
Well said!!
Gail

Bethania, NC

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#5
Apr 29, 2007
 
Pier One is a great resource for the home. They make all of their competitors better as well. People need to shop and support this chain.
wjay

Silver Spring, MD

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#6
Jun 29, 2007
 
Gail wrote:
Pier One is a great resource for the home. They make all of their competitors better as well. People need to shop and support this chain.
I agree. I wish they had stayed in the malls.
Lee
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#7
Jun 29, 2007
 
I was in my local Pier 1 today. I was so suprised to see that my favorite candle scent had returned. I love Oceans, as usual the sales person showed me all the new "old" scents. How can anyone not find this place to be delightful? My good friend had a vase they purchased at Target and was so excited to show it off to me. I have to say it was very similar to what I by at Pier 1, HOWEVER.... it was smaller much smaller and not nearly as unique as what I buy from Pier 1. Keep up the good work and keep those items coming!!!
MOD

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#8
Jun 30, 2007
 
Lee wrote:
I was in my local Pier 1 today. I was so suprised to see that my favorite candle scent had returned. I love Oceans, as usual the sales person showed me all the new "old" scents. How can anyone not find this place to be delightful? My good friend had a vase they purchased at Target and was so excited to show it off to me. I have to say it was very similar to what I by at Pier 1, HOWEVER.... it was smaller much smaller and not nearly as unique as what I buy from Pier 1. Keep up the good work and keep those items coming!!!
I'm glad you enjoyed shopping at the pier. With all the cuts in staffing hours and payroll you'll be helping your self, and most likely opening the shipments to find all those wonderful things we'll be getting in. Pier 1 has forgot about the customer service we enjoy offering. With only 2 people working at any given time we wont be able to help anyone. Customers will have to write up there own orders. Opps there I go giving the Home office some more money saving ideas!!
not really

United States

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#9
Jun 30, 2007
 

Judged:

1

MOD, you have to do what you have to do. Coming off with that type of attitude isn't helping anyone, including your staff. I've been out of the stores for several years, but we had the same type of situation with our hours when I left. We had 2 openers, a mid, and 2 closers. Some days we didn't have a mid, usually just on our truck day. We made it work. We didn't have a choice. Yes, it was very difficult to get 25 feet of truck opened and out, keep everything visually pleasing, and provide customer service, but we did it. If you can't stand the heat, get out of the kitchen. Yes, we're in some tough times. It's going to get worse before it gets better, and that's the reality of our situation. You can say whatever you want, but coming on here and telling our customers that they are probably going to have to open boxes and check themselves out probably isn't the best thing to do.
MOD

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#10
Jun 30, 2007
 
Oh dont get me wrong I loved my job at pier1, but I hate whats going on. I'm being forced out of "the kitchen" as you put it.I'm a single parent and I have to work full-time with bennifits...I have stuck with it with hrs being cut to. Upper managment has forgoten about the customers and what it really takes to sale our stuff, a staff with product knowledge so we can open all rewards cards that are needed to offset the saleout to Chase and just really like being in the store.
So the "tough times" as you put it are hitting me hard and fast while the company continues to waist money and pad there stock profolios(sp)
H3r35 4 CLu3

United States

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#11
Jul 11, 2007
 
MOD wrote:
Oh dont get me wrong I loved my job at pier1, but I hate whats going on. I'm being forced out of "the kitchen" as you put it.I'm a single parent and I have to work full-time with bennifits...I have stuck with it with hrs being cut to. Upper managment has forgoten about the customers and what it really takes to sale our stuff, a staff with product knowledge so we can open all rewards cards that are needed to offset the saleout to Chase and just really like being in the store.
So the "tough times" as you put it are hitting me hard and fast while the company continues to waist money and pad there stock profolios(sp)
And yet you still have time to mock the very customers that keep you employeed.
MOD

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#12
Jul 13, 2007
 
Im not mocking our customers!! I really enjoy helping them, finding out the what&why there in shopping for,and I'm very good at it too. Its Pier1 as a company that Im done with. There losing great people everyday who love there jobs work hard and wanted Pier1 to succed and are being forced out because they make more than minum.wages and recieve bennifits, because we all work hard for this company
MOD

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#13
Jul 13, 2007
 
p.s. my attitude at work is still great! I still open qc,s everyday, help customers and enjoy my job...Im very sad about being forced out...and angery that Pier1 as a company doesnt care that there losing good people.
jmc

Kissimmee, FL

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#14
Jul 13, 2007
 
MOD wrote:
Im not mocking our customers!! I really enjoy helping them, finding out the what&why there in shopping for,and I'm very good at it too. Its Pier1 as a company that Im done with. There losing great people everyday who love there jobs work hard and wanted Pier1 to succed and are being forced out because they make more than minum.wages and recieve bennifits, because we all work hard for this company
Hey if we cant mock our customers how can we have fun at work?I love mocking customers who are more interested in the box than the actual item they are looking to buy.
Asian Spice

Washington, DC

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#15
Jul 14, 2007
 
Can I make a suggestion to everyone: JMC loves pushing buttons, so how about we all just completely ignore him & NOT respond to any of his comments. He is litterally biting all of the hands that feed him and that cannot last much longer.

Lee, Gail & wjay: Thank you so much for the kind words & encouragement as customers. YOU are why we love this company, work hard & choose to stay!
jmc

Kissimmee, FL

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#16
Jul 14, 2007
 
Asian Spice wrote:
Can I make a suggestion to everyone: JMC loves pushing buttons, so how about we all just completely ignore him & NOT respond to any of his comments. He is litterally biting all of the hands that feed him and that cannot last much longer.
Lee, Gail & wjay: Thank you so much for the kind words & encouragement as customers. YOU are why we love this company, work hard & choose to stay!
You really have no idea.Are you even an employee?
GET A GRIP !!
RCS

Pelham, AL

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#17
Jul 14, 2007
 
Oh my gosh Asain Spice. Everyone who works in retail makes fun of the customers. If you act like and ass, or are just dump as a brick, we will talk about you after you leave. If you show up in our stores in your pjs and rollers, trust me we will talk smack about you. If you do that to us enough we will start having to take turns helping you just so the same person doesn't get stuck with the same snotty, bitchy customer.
If, however, you show up, act nice, treat us with the respect we give you, then we won't talk about you after you leave unless it is to say how pleasant you were. If you do that several times, we will get to know who you are and look forward to helping you.
It is kind of like going out to dinner. If you go to a white cloth place they won't care because your bill is high and they make good tips. If you go anywhere else and treat the wait staff badly, they spit in your food. Retail is the same way. If you want to show your ass and throw around you weight without us making fun of you then go shop at designer shops. Don't come to Pier 1 and buy a $6 candle and bitch at us about something.

Since: Jul 07

Brooklyn, NY

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#18
Jul 15, 2007
 
RCS wrote:
Oh my gosh Asain Spice. Everyone who works in retail makes fun of the customers. If you act like and ass, or are just dump as a brick, we will talk about you after you leave. If you show up in our stores in your pjs and rollers, trust me we will talk smack about you. If you do that to us enough we will start having to take turns helping you just so the same person doesn't get stuck with the same snotty, bitchy customer.
If, however, you show up, act nice, treat us with the respect we give you, then we won't talk about you after you leave unless it is to say how pleasant you were. If you do that several times, we will get to know who you are and look forward to helping you.
It is kind of like going out to dinner. If you go to a white cloth place they won't care because your bill is high and they make good tips. If you go anywhere else and treat the wait staff badly, they spit in your food. Retail is the same way. If you want to show your ass and throw around you weight without us making fun of you then go shop at designer shops. Don't come to Pier 1 and buy a $6 candle and bitch at us about something.
Simple and well said!!
Ally

Portland, OR

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#19
Dec 15, 2010
 
I love Pier 1 the staff at the location close to me in Tanasbourne Oregon were always friendly and very helpful.
My issues with Pier 1 was delivery issues and not at all the fault of the workers in the store.
One suggested Uhaul, but I found a better alternative.
Love u Pier1
Retail girl

La Habra, CA

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#20
Feb 10, 2013
 
If i'm going to be honest, I worked at pier1 for years and I hated it! They force us to badger customers into applying for credit cards, make us call our friends and families to sell UNICEF cards Because customers didn't want to buy them, And made us come in on holidays and work off the clock. The technology and policies they had were so behind the times, the merchandise is incredibly over priced, and they think they are a high-end retail store when really it's like shopping at Big lots. My only advice to people's still working at Pier 1 Is to go to school and get a Career , And don't believe the people who are paid by the corporation to do damage control and say how great they are on these pages!

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