Office Depot is greedy

[Tom]

Office Depot is greedy. First of all DO NOT I REPEAT DO NOT TAKE YOUR COMPUTER IN FR TECH SERVICES. Office Depot does not perform the work. What they do is connect your computer up and have somebody remotely look at it. If the sales person sells you a wrong package in tech services meaning the service was performed, but it doesn't fix the problem do not expect a refund because office depot will not give it to you. Their defense will be we gave you what you paid for read the legal document. Sorry that it did not fix your problem. Also if you buy a technology device from Office Depot you got to deal with stupid mail in rebates and you only have a 14 day exchange only if opened policy. This means if you buy a tech item open the box you will only be given the chance to exchange it. No refund. Also if you read the fine print you are allowed to only change the product for the same item. If the same item is unavailble only then will you be offered a substitute. WTF are those people thinking? No wonder your stocks and sales are down. Customers don't want that crap. On top of that my friend used to work for them and they told him " oh we are tight on hours. I know your scheduled to be here from 10am to 4pm, but I need you to leave at 2:15 today." WTF you can't even get the hours they scheduled you for? The whole company is a joke.

[NC_OD_Dude]

I'll double-check on the return policy but I'm pretty sure that you can return opened tech items at a 15% restocking fee up to 14 days. The only thing you can't returned when opened is software (exchange only), which as far as I am aware is the same policy as nearly every other retail store that sells software, except maybe Wal-Mart.

I agree with you about mail-in rebates. It's an antiquated form of giving customers discounts. It's time for us to go to instant rebates on all items, but with our CEO and corporate being the way they are (greedy) I doubt that will happen. They are betting on you not sending the rebate form in properly.

[Andrew]

I purchased a laptop from office depot and exchanged it for a different one no problem. Its true it is exchange only but that sort of seems obvious with an item that has to be factory sealed again meaning that every return or exchange is a loss for the store. Regarding the tech services its the same thing with Geek squad at best buy. The service technician does a little bit of set up and then its done remotely from there. So what?