Office Depot is greedy
Tom

Apopka, FL

#1 Oct 4, 2008
Office Depot is greedy. First of all DO NOT I REPEAT DO NOT TAKE YOUR COMPUTER IN FR TECH SERVICES. Office Depot does not perform the work. What they do is connect your computer up and have somebody remotely look at it. If the sales person sells you a wrong package in tech services meaning the service was performed, but it doesn't fix the problem do not expect a refund because office depot will not give it to you. Their defense will be we gave you what you paid for read the legal document. Sorry that it did not fix your problem. Also if you buy a technology device from Office Depot you got to deal with stupid mail in rebates and you only have a 14 day exchange only if opened policy. This means if you buy a tech item open the box you will only be given the chance to exchange it. No refund. Also if you read the fine print you are allowed to only change the product for the same item. If the same item is unavailble only then will you be offered a substitute. WTF are those people thinking? No wonder your stocks and sales are down. Customers don't want that crap. On top of that my friend used to work for them and they told him " oh we are tight on hours. I know your scheduled to be here from 10am to 4pm, but I need you to leave at 2:15 today." WTF you can't even get the hours they scheduled you for? The whole company is a joke.

Since: Jun 08

Location hidden

#2 Oct 20, 2008
I'll double-check on the return policy but I'm pretty sure that you can return opened tech items at a 15% restocking fee up to 14 days. The only thing you can't returned when opened is software (exchange only), which as far as I am aware is the same policy as nearly every other retail store that sells software, except maybe Wal-Mart.

I agree with you about mail-in rebates. It's an antiquated form of giving customers discounts. It's time for us to go to instant rebates on all items, but with our CEO and corporate being the way they are (greedy) I doubt that will happen. They are betting on you not sending the rebate form in properly.
Andrew

Gainesville, FL

#3 Nov 3, 2009
I purchased a laptop from office depot and exchanged it for a different one no problem. Its true it is exchange only but that sort of seems obvious with an item that has to be factory sealed again meaning that every return or exchange is a loss for the store. Regarding the tech services its the same thing with Geek squad at best buy. The service technician does a little bit of set up and then its done remotely from there. So what?
Connie Lindsey

United States

#4 Aug 13, 2010
I would like the public to know DON'T EVER BUY A COMPUTER FROM OFFICE DEPOT or an EXTENDED WARRANTY!!! The extended warranty begins the day you purchased while your computer comes with a 1 yr. warranty. FRAUD! THIEVES! IDIOT! I have filed a complaint with BBB against them and the fraudulent company they contract out to so called fix your computer(make you think they're going to fix it) Barrister Global Services in Louisiana. Do your research on them. Frauds! Thieves! After arguing for over a month with them, I got my computer half right fixed. I told both companies I don't care who has to do it but one of you are going to fix my $769.99 computer correctly. They said NOPE! It's fixed. ThIEVES!!!!!!!!
jaisil

Missouri City, TX

#5 Aug 31, 2010
to connie lindsey,

the only reason you should get the warrenty is because of adh(accidental damage protection)and a free battery..so no wonder it start at the day of you purchase.. know your fact other wise you will get scammed and raped buy sales ppl
Tyler

Hoffman Estates, IL

#6 Feb 9, 2011
@Connie: The extended warranty offered by Office Depot offers much more coverage than the manufacturer's 1-year LIMITED warranty. What the Office Depot warranty covers you for is damage from power surges (free repairs [power supply and/or motherboard] or replacement laptop), accidental damage due to handling (again, free repairs or replacement laptop), a free battery replacement (usually valued at around $130), and free screen replacement (often valued between $400 and $600). Manufacturer's warranties don't get you any of that. Get your facts straight before you accuse the company of fraud.
OD Sucks

Reisterstown, MD

#7 Jul 17, 2011
Yeah but what the employees of OD fail to mention is that if you do purchase that extended warranty that covers a battery replacement free of charge that if after that your laptop dies and has to be replaced while still under that extended coverage by OD that the cost of the battery that was replaced comes off the final total.
od_ok

United States

#8 Jan 21, 2012
NOBODY returns open computers because they are basically zero profit and the retailer probably won't get any credit from the manufacturer. That's why you need to know if your buying the right thing before you spend 600 dollars or more. The tech services are remote... news flash: so are everyone else's. The salesman in the store have to be able to help customers. Would you want some kid going to college to be a chef working on your pc or would you rather have a qualified technician do it? A qualified tech dials in and does the work remotely... so what?
delta guy

Asheville, NC

#9 Feb 5, 2012
od_ok wrote:
NOBODY returns open computers because they are basically zero profit and the retailer probably won't get any credit from the manufacturer. That's why you need to know if your buying the right thing before you spend 600 dollars or more. The tech services are remote... news flash: so are everyone else's. The salesman in the store have to be able to help customers. Would you want some kid going to college to be a chef working on your pc or would you rather have a qualified technician do it? A qualified tech dials in and does the work remotely... so what?
Office Depot returns open computers. Refuse to take one back and let a customer call or write corporate and see if they don't show you the door. OD is completely kissing the customer's ass. They've had some of the worst customer service ratings the last five or six years, mainly due to their return policies and they are going to ger higher ratings no matter how much profit it costs them.
beco

Dayton, OH

#10 Feb 8, 2012
I was employed with that company (Office Depot) for 25 years there sneaky and very dishonest a sad place to work they don’t give a sh—about you your family or your personal like Delivering winning solution that inspire work life ? yea right you’re a slave I was accused of theft after my direct Manager demanded that I had to work from home after working from 1:00PM till 3:00AM sometimes later wile he walked out in 8 hour he demanded that I better pull stock from word to continue working from home after I got off wile he’s at home sleeping preparing for an 8 hour day. Ow forgot the day I was accused he slammed his door in my face and left no to mention when my grandmother passed away he told me I couldn’t leave there was no one to cover but when his mom passed away from a different country he was out for a month and told me that I didn’t understand his country. yea know what you’re thinking yes I went toi HR they just said he could be very vindictive and that was all she wrote for Me?
Josh

Chicago, IL

#11 Jun 23, 2012
I worked for Office Depot as a Technology Manager.First off I know about them not caring about family. When my close uncle who was like a father to me died suddenly I called my boss from the hospital not 10 min after he died saying I wouldn't be in for my shift tomorrow and he was mad. Excuse me? My family member just died and I can't take the following day off? Needless to say I didn't show up for my shift the next day. I wouldn't let any false information be spread to the customer while I was there but upper management still did it. I was asked to transfer to a higher volume store because they had the service customer base but no ability to manage it. I was promised a higher pay rate and being a higher volume store a higher commission rate if I would move to this 1hr further away store. I agreed and upon getting there was told the Management position wasn't available and I would have to be a standard associate but still manage the department for $2.45 less per hour. So I work an hour further (So thats an extra 2 hours a day commuting) and now would make $2.45/hr less plus they cut my hours. That means I was expected to travel further do the same tasks in a shorter period of time for $600+ less per month. Needless to say I stayed for a limited time before leaving them high and dry. Corporate then tried to stop temp unemployment stating it was nothing they did wrong that made me leave.
John C

Lafayette, LA

#12 Jul 13, 2012
Born this way foundation Lady Gaga team up with Office Depot??? Sick. This is a PR disaster for OD.
She is a crazy pervert devil worshiper.
People with stop buying from them.
John C

Lafayette, LA

#13 Jul 13, 2012
John C wrote:
Born this way foundation Lady Gaga team up with Office Depot??? Sick. This is a PR disaster for OD.
She is a crazy pervert devil worshiper.
People with stop buying from them.
People will still buy.
Dan

Denver, CO

#14 Aug 7, 2012
Connie Lindsey wrote:
I would like the public to know DON'T EVER BUY A COMPUTER FROM OFFICE DEPOT or an EXTENDED WARRANTY!!! The extended warranty begins the day you purchased while your computer comes with a 1 yr. warranty. FRAUD! THIEVES! IDIOT! I have filed a complaint with BBB against them and the fraudulent company they contract out to so called fix your computer(make you think they're going to fix it) Barrister Global Services in Louisiana. Do your research on them. Frauds! Thieves! After arguing for over a month with them, I got my computer half right fixed. I told both companies I don't care who has to do it but one of you are going to fix my $769.99 computer correctly. They said NOPE! It's fixed. ThIEVES!!!!!!!!
I am sorry but this is the dumbest post I have ever read. I worked for this company for 9 years and yes the warranty starts day 1 of the purchase, so what? It starts the day of the purchase because the plan will cover electrical damage and if you purchase the right plan it will cover drops and spills as well. The 1 year manufacture warranty only covers defects from manufacturing. If the hard drive went out from a defect in manufacturing then Office Depot will refer you to the manufacturer in the first year, that is normal with most warranties. Like I said the plan covers the problems the manufacturer doesn't. It is called insurance. You might want to get a book and see how that works.
Dan

Denver, CO

#15 Aug 7, 2012
OD Sucks wrote:
Yeah but what the employees of OD fail to mention is that if you do purchase that extended warranty that covers a battery replacement free of charge that if after that your laptop dies and has to be replaced while still under that extended coverage by OD that the cost of the battery that was replaced comes off the final total.
Not true anymore...hasn't been for 2 years..
Jack

Denver, CO

#16 Aug 7, 2012
Just so everyone knows: I worked at Office Depot for 9 years as a manager. The reason companies do not want to return computers and other electronics is because they do not make any profit off of them and they lose money by sending them back to the manufacturer for a replacement. Any laptop on sale at Office Depot generally carries a negative 7% in profit. That is why they try to sell you services, those services (at times very valuable) make the laptop profitable. Circuit City went out of business for many reasons; not attaching services to their products was a major one. That is why when you come into an Office Depot and you do not want to purchase any services with your laptop, the salesman is crossing their fingers and hoping the product is out of stock. Top line sales are important but selling your product for less than what is it is worth is detrimental to a companies health. The salesman and managers at Office Depot will tell you (if you ask the to be honest) that they have the most stressful job on earth. Everyone is pushed to their limit, so next time you go into an Office Depot don't get upset with the store management and associates trying to sell you something; instead if you want to make a statement, tell their district manager that he/she is an unreasonable SOB.
Realistic

Henderson, NV

#17 Dec 29, 2012
Are you people morons? If you dont want the service, then dont buy it. The truth is, if you buy a computer, and dont install antivirus, and are proned to accidental handling, but refuse the adh service, then you should walk on hot coals barefoot too. You will pay more in the long run when you get a virus, and you dont know how to fix it yourself, and if you drop your laptop, you are asking for trouble not being covered. I know how to fix a computer, so I dont buy these things, but most people think that buying a computer for $600 has everything they need to do whatever, and get pissed when its not what they expected. before you drop your money, you should do your research...

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