Tracy Davidson - About NBC 10 News Story - WCAU | Philadelphia
#1 Mar 27, 2008
I own a now defunct HD-DVD Player I bought for my X-Box 360. Since Toshiba the manufacturer has decided to stop manufacture of the HD-DVD format I am left with a machine that plays only the titles I have now. Retailers have stopped selling HD-DVDs. To add to the fire, Toshiba offered 5 HD-DVD titles as a rebate for the purchase. THey say it takes 8 to 10 weeks to send them after 11 weeks I called and was told they recieved my rebate on Jan 17 but failed to start processing until Feb. 20 Now it's ogoing to be May before I get my rebate if then. Help expose and remind people why they need to not be tricked by rebates that don't apply instantly.
#2 Mar 28, 2008
I recieved a check in the mail for 4875.oo$ from a sweepstakes The check looked real with a blue background, went to the bank and realized it was a mail scam.The bank copied the check and discovered it was a voided check. The check was sent from Canada, under the name of Inland securities and trust. I called the number on the letter,She told me to go ahead and deposit the account. and call her back. Would you be interested in investing the story? you can reach me at firstname.lastname@example.org
#4 Apr 3, 2008
I am so frustrated with Peco. Received an excessively high bill for gas. Called them they said they estimated because something was wrond with the meter. So I made an appointment, they did not show, so I made another appointment and again they did not show. I took off from work for the second appointment. No I will continue to get high estimated bills, and I have no way of knowing if they are ripping me off. What can I do.
#5 Apr 3, 2008
I am so frustrated with peco. Recieved an excessively high bill for gas usage. Called them they said they estimated because something was wrong with the meter. So I made an appointment, they did not show, so I made another appointment and again they did not show. I took off from work for the second appointment. Now I will continue to get high estimated bill and I have no way of knowing if they are ripping me off. What can I do. Also, how can I file a complaint with the PUC? Please contact me at: email@example.com
#6 Apr 7, 2008
NBC10 must look into what verizon is doing with their FiOS package. I wrote in last week about
not getting my HD boxes. now I received my first bill and the charges on the bill are not what I was quoted, I'am being charged for HBO which is FREE for one year.
I have spent three days on the phone just to get my HD boxes, Can you help getting this resolved?
Please contact me at firstname.lastname@example.org. Bill
#7 May 21, 2008
I signed up for Verizon FIOS and it was installed on March 20th 2008.
and I have had nothing but problems ever since, from not giving me HD
boxes, which I emailed NBC10 about last time.
The problem now is the first two bills, first bill $150, the second bill $172.00.
When I signed up I was assured my bill would be $136 including taxes.
I would like you to investigate this as to why charges like HBO, Activation
fees appear on the bill. I was assured that no activation or installation fee
would be charged, also HBO would be free for one year.
I cannot afford monthly fees over $140, and if they are going to continue to do
this I would like to discontinue service with out paying a cancelation fee as
they are not living up to what the told me.
Can you please email me with what you find out.
#8 Mar 6, 2009
My husband and I have been struggling to make our mortgage payments like thousands of others out there, but had managed to make the payments before the next month was due in order to avoid negative credit reporting. We had our home for sale for two years and were doing all we could to stay afloat. In November, while making my payment with a mortgage rep at my company, I was told that I was qualified for a loan modification. It was explained to me that my November payment would be held toward the modification instead of applied to my account. I was also told that the process would take 30-45 days and I should not make any payments until hearing from a negotiator. I was given a number to call and instructed to call the number to check in on the status of my modification each week. I did so faithfully...everytime I called I asked the same three questions...what was the status of my modification, should I be making a payment and were they sure that this would not effect my credit negatively. I was told each and every time that if I made a payment it would break the modification, that the investors looking at my loan would think I could afford the payments and that my credit would not be affected while in modification review. I was even told at one point, to keep putting the money aside because once approved, the modification may require a lump sum down payment. This went on for over two months until I finally recieved a call from the negotiator who informed me that I was not approved for the loan modification. It was at this time, that I was told for the first time in over two months that I was indeed being reported to the credit bureau for not paying my mortgage. As you can imagine this news was devestating ....I had worked so hard to protect my credit rating and now when I might actually have a buyer for my home...I may not be able to obtain another mortgage because of misinformation and instruction given to me repeatedly by my own mortgage company. I immediately handed over almost $8,000 to the company bringing my loan current. I made dozens of phone calls to the company and was even told at one point by an agent that he had heard my story many times and that because the modification program was new, representatives were not well versed on the details and guidlines of the program and were misinforming customers like my self on what to do while in the process of the review. He said that the company had to open a new department to handle these situations and that I should fax a letter explaining what had happened to me and requesting that the negative credit reporting be reversed. I did so, but recieved a letter stating that they would not rescind my credit. I have been trying to call the gentleman who signed the letter for three days and left several messages but have recieved no response. My mortgage representative suggested that I retain a lawyer in an attempt to rectify this situation, which I am working on now. How in this day and age and in the state of our economy can multi million dollar corporations, whom are being given millions of dollars to help mortgage holders bring me into a situation promising me help and in the process ruin me...please help!
#9 Mar 11, 2009
This is an e-mail that I recieved from my friend asking for help. This is not the only time I have known this to happen to someone. A similar incident happened to my brother and it was a huge hassle. Please see her e-mail (below) and I would appreciate it if you would investigate. I'm curious if this has happened to anyone else.
"On Saturday, February 28th, I was driving home from my sister's around midnight. I got pulled over by a police officer who said I had done nothing wrong, he just happened to be behind me at a red light and typed in my license plate number. It came up in his system as having been suspended. He could not tell me why it was this way, but he had no choice but to tow my car and leave my on route 309 in at 12:30 at night. I ended up going to a 24/7 grocery store across the street from where he dropped me off.
I contacted PennDot the following Monday morning and they said that for some reason it was showing that I had no car insurance. Even though I had shown the officer valid insurance and registration, they still took my car. So I have been driving my dad's truck for the past week and a half, but my car is in a lot collecting daily storage fees.
When I talk to PennDot and progressive, they both admit this was a clerical error (PennDot says it was progressive, progressive says it was penndot), but have been of no assistance in determining how I can get money to pay for this.
At this point, it will cost me over a thousand dollars to get my car back, of which, I certainly don't have. I talk to the people at PennDot daily and there is not complaint center there. They told me to contact my state representative. I have done so already, but there has been no response. I was hoping that if some of you would email him with this story, it would spark something in him to do something about this.
I know this is strange, but it would be very helpful.
#10 Apr 20, 2009
(EMBARASSMENT AND HUMILIATION AT ABERCROMBIE AND FITCH)On April 8, 2009, at approximately 6:20 p.m, I entered Abercrombie & Fitch in the King of Prussia Mall located in King of Prussia, PA. As I entered the store I went right to the men's department and picked up a bottle of "Fierce" Cologne, which was the sole purpose of my trip to Abercrombie & Fitch that day. After getting the bottle of cologne, I headed to checkout. As I approached the registers, there was no one there to help check me out. So after waiting about two and a half minutes, my wife and I walked to the other registers to see if we could have better luck there. As we walked around the store there were still no employees at the registers. I headed back to the original register where I had waited before and made a sound to get an employee to notice that I had been waiting. She had appeared to look over at me then continued on with what she was doing. My wife then, after about ten minutes, walked up to the employee and asked if she could ring us up. She then walked in the back and brought out another employee who proceeded to the checkout area. She greeted us and said "Did you find everything ok today?" With that being said, my wife responded "Yes we did, however we waited ten minutes before someone finally checked us out." She then replied, "Oh my God it was not ten minutes." My wife continued "Yes it was ten minutes." She then began to argue with my wife and was smirking at her and wa.s laughing under her breath. I then asked if I could speak to a manager at which point she stated that she was the manager. I asked for her na.me and she responded "Ayesha/Iesha." I then asked to speak with another manager and she stated and I quote "I am the only manager in this store today." She then said, out of the blue might I add, "You need to leave the store now or I will call mall security. My wife asked why and she said and I quote, "You are irrate, disrespectful, and very rude and I have the right to not sell you that cologne." In the meantime I had already swiped my credit card. The associate, Ayesha, then proceeded to insult my wife as she picked up the phone to call security. At which point several other employees came up to the registers and appeared to be smirking at the situation. We then left the store feeling insulted, embarrassed, and without the cologne. On a side note, we live just about 35 minutes away and needless to say we were very frustrated. So after about 15-20 minutes later, so our 35 minute trip there wasn't a complete waste, I attempted to purchase the cologne again. I took the bottle to another cashier and just as she was about to ring it up, Ayesha yells across the store, in front of several customers, "Do not sell him that! He disrespected me, the staff, and the store. Now, get out or I will call security." So I left again feeling even more insulted and embarassed.
(I am sending this to get your help because Abercrombie and Fitch does not provide a place for complaints. My wife and I are both hard-working middle class citizens and wouldn't ever dream of being treated this way. Please help us with getting our story heard. This kind of behavior in any workplace dealing with customer service should not be tolerated. We value your input and any advice you may have for us on how to resolve this situation. Thank you so much for taking the time to read this. Have a great day.)\
Christine and Josh
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