Streaming - Most movies too dark/low contrast

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1 - 20 of 39 Comments Last updated Mar 31, 2014
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Philip

United States

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#1
Nov 21, 2010
 
Has anyone else noticed that most of the steamed movies, particularly those from Starz, are very dark and low contrast?

I thought this might just be my equipment, but switching from Wii to Roku I get the same thing.

Content from Amazon and Hulu are both bright with plenty of contrast.
Philip

United States

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#2
Nov 21, 2010
 
Just to add: The feedback form on the website and that sent by email are much too simplistic. I can't give any sort of real feedback.

There is no way to say "too dark", similarly, there is no way to note that HD only works at low resolution etc.
JennyB

United States

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#3
Nov 22, 2010
 

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I too am finding the streamed movies are very dark. I was searching to see if this is a common problem and what to do about it. I don't see anywhere on the website to report it. I'm watching 2012 and in places it is so dark it is impossible to "see" the movie.
Philip

Minneapolis, MN

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#4
Nov 22, 2010
 
JennyB wrote:
I too am finding the streamed movies are very dark. I was searching to see if this is a common problem and what to do about it. I don't see anywhere on the website to report it. I'm watching 2012 and in places it is so dark it is impossible to "see" the movie.
I did a pretty good search of the website. The only place for feedback is that form, and its just not appropriate.
The only thing I can find net-wide are Facebook and Twitter accounts, and I have the feeling that those are "write only" as far as Netflix is concerned -- marketing.
Bobby

Saint Louis, MO

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#5
Nov 28, 2010
 
Thank you Philip! I thought the same thing too using Netflix streaming!! I know exactly what you mean. The characters in night/dark scenes are almost indistinguishable. I haven't done a side-by-side comparison but it seems like it's more so on an LCD TV.
Jeni

Schenectady, NY

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#6
Dec 10, 2010
 
Just watched Odine - my first Netflix streamed to Mac - it was very very very dark - and like the others I cannot find a way to contack Netflix about this issue. Anyone have suggestions?
my truth

Osceola, AR

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#7
Dec 10, 2010
 
just go to netflix and review the movie - say it is too dark for streaming.
Joe

Arlington, TX

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#8
Dec 27, 2010
 
My wife and I have the same problem with Netflix being too dark. Its ok for daytime scene's, but night time scenes are often too dark to know what is going on. Wish I knew who to complain to or how to fix. Netflix web site limits your issue complaints.
Chelsea

Sand Springs, OK

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#10
Jan 9, 2011
 
I too am having this problem. I have a Mac Desktop and have checked my resolution and brightness, which is up to 100%. It is usually night time scenes where it's so dark I have no clue what's going on.
kevin

Akron, OH

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#11
Mar 22, 2011
 
Yep same problem. movies seem really dark. cant see anything at times. I turned my brightness up on my tv. it helped a very little bit. not a good fix at all.
LIZ

New York, NY

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#12
Apr 2, 2011
 
I'm reading lots of complatins - I have the same complaint - Nexflix streamed form the Netflix site is way too dark, can't see the film alot of the time. BUT THERE AR NO ANSWERS HERE - WHY NOT????
beth

New York, NY

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#13
Jun 5, 2011
 
Yea - where is this site hiding the answers - what do you do require a payment to get an answer? ha ha you greedy pigs wasting our time
just saying

Jonesboro, AR

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#14
Jun 5, 2011
 

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I agree some movies are too dark.

when you take a movie that is about 6 gigs and compress it down to a gig or less, you lose colors. That is why some shows are too dark. very generally speaking. If there is a lot of dark colors in the show, colors that are close would combine or merge making it appear darker. It is the nature of compression.

could they do a better job of compressing to keep some colors, maybe but it would take a lot longer since each movie would have to be done individually and then you would be on here complaining there is not much available for streaming.
Ralph

Lady Lake, FL

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#15
Oct 21, 2011
 
I have the same problem. Daytime scenes are fine but any evening or night scenes start out OK and then gradually darken to the point you can't tell what's happening. I called Netflix about this but they claim thy don't know about the problem. Sounds like customer reps were told to downplay or play dumb about the problem.
Kiwi888

Detroit, MI

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#16
Jan 21, 2012
 
I've tried Netflix streaming on the Wii, Xbox, and no less than 3 computers. It plays best on my macbook, but it's still darker than it should be. My display options have separate adjusters in brightness for both the desktop/regular display and for video playback. I put it to its brightest settings, and it was still too dark (when I popped in DVDs, they were super bright from the adjustments). Netflix is rolling in the dough these days. They keep themselves barely accessible by not allowing us to email them. Complaining at their blog yields few results. Calling them gets people nowhere. Maybe they're paranoid about pirating so they keep quality down. And I have a fast connection, so that's not it. Every other site with video players works fine. I notice their old player (which I think was WMP) could be adjusted and I saw improvement. But when they switched over to Silverlight, all was lost! Grrrrr.

If I'm paying you for a service, why deny this. Daytime scenes are the only decent picture, but even with some shows, you can't tell where dark shirts end and dark pants begin. And forget night scenes. I can't tell what skin color or gender I'm looking at!! Paying customers do have a right to complain, by the way! If it were free, I wouldn't be posting about it!
me says

Trumann, AR

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#17
Jan 22, 2012
 

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of course you will get darker screens when you resize a movie thats around 4 -6 gigs to whatever the speed of your isp will take - usually between 400 to 800 megs. anyone with any common sense knows this. IMO, you do not have a valid gripe.
robert

Union City, CA

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#18
Mar 16, 2012
 

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I have the same problem on my mac laptop, but streamed movies are NOT too dark on my iPad. This makes me think that the problem is not with Netflix. I also notice that most DVDs are too dark on my laptop. This can be corrected, but there seems to be no way to brighten the screen for streamed videos. At least I don't know how to do it. Sorry.
Topher

San Francisco, CA

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#19
Mar 27, 2012
 

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If the issue is compression there should be a way to stream it at higher quality, right? Hulu does it just fine.
Melissa

New Orleans, LA

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#20
Apr 7, 2012
 

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"of course you will get darker screens when you resize a movie thats around 4 -6 gigs to whatever the speed of your isp will take - usually between 400 to 800 megs. anyone with any common sense knows this."

This is NOT common sense. A movie shouldn't be too dark to see if you pay for the service to see it. They either need to find a away around this, or lower the prices or something. I'm definitely having this issue - Hulu does fine.
Craig

Brampton, Canada

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#21
Sep 21, 2012
 
Movies look fine on my laptop, running windows 7 on a wireless connection that gets the full 28mb/s down and 1mb/s up of my ISP.

But they're way too dark on my xbox 360 (wired internet connection, using component cables to the TV).

My Playstation 3 started off too dark (wired internet, HDMI cable to TV) but then I found a setting in graphics to change RGB color from full (0-255 colors) down to limited (16-235 colors). Now everything looks awesome, most movies I can watch on the TV's Cinema settings, and some just need a little bit of help by changing the brightness.

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