Netflix widget on a Vizio TV problem
nafg

Ellicott City, MD

#61 May 10, 2011
I had the same problem as a lot of you. I just bought a vizio M261vp and after I activated it on the Netflix website the TV told me that it could not connect and I was not able to look at my queue or watch videos. The problem turns out to be the wifi internet connection. To get Netflix to work you need to initially hook the TV up to a wired ethernet connection. Start up the Netflix wigit and everything should work. At least it did for me. Once you get it to work on the wired Ethernet you can disconnect the TV and reconnect to wifi and everything should work as you would expect.
jen

Macon, GA

#62 May 16, 2011
This fixed our problem instantly!!!! Thank you thank you thank you!!! We went back and forth with Vizio and Netflix AND Blockbuster trying to see if it could be one or the other with the issue and not the TV. Needless to say they were all useless! We also had turn off DHCP so that it wouldn't automatically assign DNS.
mgkindley wrote:
<quoted text>
OK Boys, Girls, and Sportsfans of all nations......here is the solution. After strong arm tactics...I finally reached someone who helped me with this issue from Netflix. Apparently if all else fails then go to the network settings on the Vizio TV and change the DNS to something different. I was told something about some IP providers have DNS numbers that are outdated and cause the problems we are experiencing. I changed my number in both pref. and alt. DNS from the 19X.16x.x.x to a Google DNS of 8.8.8.8 and 8.8.4.4 and when I went to Netflix everything was working normal. Try it and let me know.... [email protected]
TRex

Tempe, AZ

#63 May 29, 2011
I just purchased a 42" E series (specifically to use Netflix; I don't have cable and I'm set up on WIFI), thinking this TV was the perfect solution.

For a week it worked well, and then I turned it on yesterday, some update had been downloaded, and now ONLY netflix will not work.

Spoke with Vizio this morning..."it's a netflix thing". Reset everything on TV, returned to factory settings, disabled it through Netflix (old code does not work now), and even changed DNS servers to the Google one.

Nothing. Still says "isn't connected to internet", when obviously I am because everything else works.

Glad I just shelled out this money to end up watching shows on my 17" laptop again. The giant paperweight in the corner can't even work with with the MAIN app they even have a button dedicated to on the remote. Seems like I'm not the only one with this frustration. Please help!

“truth is a three edged sword”

Since: Jan 11

Babylon 5, Epsilon Eridani

#64 May 29, 2011
Just wondering - when you reset the tv to factory, did you reactivate netflix and get a new code? Also exactly what tv model did you get.

When I was looking for a new tv recently, I am so glad I did not get one of those smart tvs. Instead I purchased a tv and then purchased the cheapest desktop I could find at walmart for netflix and other movie sites. It solved a lot of problems users seems to be having with netflix, updates, and smart tvs.
TRex

Phoenix, AZ

#65 May 29, 2011
I bought the E Series, the 42". When I reset everything, I did not get a new code, and I de-activated it on netflix, hoping I could re-set everything back to how it was originally was and start over. No dice.

I've waited over 6 months to purchase a TV, trying to figure out a way I could do the same thing you did (@My Truths), but, even if I get a desktop my ethernet is on the other side of the room downstairs, and I have a laptop and desk top, neither of which is comfortable to plop down in front of. So I decided to purchase a TV that is wifi enabled and has netflix....and within a week doesnt work. Frustrating!
daddyhog

Lexington, MA

#66 Jun 2, 2011
I spent hours on the phone with netflix, vizio and verizon (fios) trying to get to the bottom of this. Something the vizio person told me lead me to the solution. In the HELP pane in HD settings, poke around in SYSTEM INFO. In mine, there was no serial number noted (the SN field) and if you scrolled down, the entry in the REG (registration) field was NO. My firmware was not aware of the serial number of my unit, and it was apparently not registered with vizio. I suspect that Netflix (and Amazon) are not willing to activate a TV about which vizio has no info. The vizio person sent out a repair guy (yesterday) and they replaced a board, allowing a serial number to be recorded and registration with vizio to happen. Netflix then worked.

“truth is a three edged sword”

Since: Jan 11

Babylon 5, Epsilon Eridani

#67 Jun 2, 2011
daddyhog wrote:
I spent hours on the phone with netflix, vizio and verizon (fios) trying to get to the bottom of this. Something the vizio person told me lead me to the solution. In the HELP pane in HD settings, poke around in SYSTEM INFO. In mine, there was no serial number noted (the SN field) and if you scrolled down, the entry in the REG (registration) field was NO. My firmware was not aware of the serial number of my unit, and it was apparently not registered with vizio. I suspect that Netflix (and Amazon) are not willing to activate a TV about which vizio has no info. The vizio person sent out a repair guy (yesterday) and they replaced a board, allowing a serial number to be recorded and registration with vizio to happen. Netflix then worked.
glad you found the solution. would have never guess it was a hardware problem and needed a new circuit board.
Uspurs

Hudson Falls, NY

#68 Jun 2, 2011
Same situation, except we're sending our 26" back to have a board replaced.
John
daddyhog wrote:
I spent hours on the phone with netflix, vizio and verizon (fios) trying to get to the bottom of this. Something the vizio person told me lead me to the solution. In the HELP pane in HD settings, poke around in SYSTEM INFO. In mine, there was no serial number noted (the SN field) and if you scrolled down, the entry in the REG (registration) field was NO. My firmware was not aware of the serial number of my unit, and it was apparently not registered with vizio. I suspect that Netflix (and Amazon) are not willing to activate a TV about which vizio has no info. The vizio person sent out a repair guy (yesterday) and they replaced a board, allowing a serial number to be recorded and registration with vizio to happen. Netflix then worked.
Malia

Honolulu, HI

#69 Jun 14, 2011
I have the same TV and can't seem to figure out how to update the software of Netflix thru widget. Does anyone know how to do this?
Malia

Honolulu, HI

#70 Jun 14, 2011
I'm sorry, I should clarify, it appears there is a new Netflix user interface. On my Vizio (which has the netflix app built in with Widget), I don't know how to update the Netflix application. The new user interface has a ton more movies and categories to choose from than the old one. Does anyone know how this is updated? Is it an automatic thing or do I have to do something to it?
Pictornyc

New York, NY

#71 Jun 14, 2011
Uspurs wrote:
Same situation, except we're sending our 26" back to have a board replaced.
John
<quoted text>
I also got my board replaced - They sent a tech to my Apt, upgraded the firmware they sent me on a USB stick and now it all works! Pretty good service all round...Finally.
Rex11301

Casa Grande, AZ

#72 Jun 19, 2011
MGKINDLEY:
Thank you SIR, your solution worked great! I don have a Vizio TV but I have a Vizio Blu ray player. I was breaking my head for about an hour until I saw your post. I followed your instructions and now I'm back with netflix. Thanks again!
Bear

Marietta, GA

#73 Jun 23, 2011
For those of you still having problems I talked to Netflix today and got an odd solution. They told my Top Gear UK was the source of my problems, turns out having that show in my instant queue caused all sort of issues on my vizio blu ray. She removed the show from the queue on her end and everything popped right back up.

My specific problem was that when I opened the Netflix app on my vizio blu ray player I would get stuck in a screen saying "can not connect get your instant queue please check Netflix.com/tv help." I tried the dns solution and the deactivate and reactive but neither worked. Try deleting Top Gear or if you don't have that in your queue try just deleting all the items in it. Don't know why a show in my queue would cause the error but it did. Hope it works for you also.
Daviid

Bisbee, AZ

#74 Jul 7, 2011
If you can't connect to Netflix or Amazon on your vizio tv hook your computer to your internet directly to the modem, in the address bar type
www.canyouseeme.org

type in port number 80 to see if the port is open, then type port 443 to see if that port is open.

If the website cannot connect to your pc through those ports, your internet service provider has those ports blocked and that is why your having trouble connecting.

Call your isp and find out if you can get service with those ports open, most isps block those ports to prevent spam and streaming content.

After talking to vizio support 3 times I finally found out Netflix and Amazon use ports 80 and 443 and if they are not open those apps will not work.
Porter

Irvine, CA

#75 Jul 8, 2011
mgKindley ... Thank You!

"I changed my number in both pref. and alt. DNS from the 19X.16x.x.x to a Google DNS of 8.8.8.8 and 8.8.4.4 and when I went to Netflix everything was working normal. Try it and let me know.... "

Worked Perfectly. I had the same issue with two Visio units. Ironically, I had a similar issue with my Wii awhile back and used it to correct an internet problem as then.
Angelbaez

Bronx, NY

#76 Jul 15, 2011
My Netflix in my tv is no working a have a vizio 3d am my widget don't work for longer plase help my whit my problem

“truth is a three edged sword”

Since: Jan 11

Babylon 5, Epsilon Eridani

#77 Jul 15, 2011
Angelbaez wrote:
My Netflix in my tv is no working a have a vizio 3d am my widget don't work for longer plase help my whit my problem
did you try all the different solutions already mentioned in this thread?
rafa

United States

#78 Jul 17, 2011
I have a problen whit netflix every time I traiet say getting titles and never get nothing can some one help
New to Vizio

Alameda, CA

#79 Jul 17, 2011
This worked for me. Went to menu>settings>CEC settings>CEC function> change to "enable"
Lasareath

Roselle Park, NJ

#80 Jul 20, 2011
Where are these CEC Settings. I Can't find them.

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