Many problems with Netflix Blu Ray Discs

Many problems with Netflix Blu Ray Discs

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Since: Mar 10

Norristown, PA

#1 Jul 15, 2013
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.

I really hope I'm not the only one having this problem. Anyone out there have this issue?
jellylee2020

West Covina, CA

#2 Aug 19, 2013
Blu-rays are a lot more sensitive to smudges and dirt compare to DVD. Blu-rays you own are probably in pristine conditions as you probably handle them with care. Netflix's customers don't treat rented blu-rays as careful as the ones you bought so they tend to be smudged. When you see that happen, take a cloth and gently wipe the disc clean. Most of the time it will solve the problem.
Les

Virginia Beach, VA

#3 Sep 25, 2013
adamwsh wrote:
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.
I really hope I'm not the only one having this problem. Anyone out there have this issue?
Yes...the last 3 wont play...wiping doesn't help. Getting sick of it.
ken

Bishop, CA

#4 Sep 29, 2013
adamwsh wrote:
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.
I really hope I'm not the only one having this problem. Anyone out there have this issue?
I have not been able to play blu rays from netflix for the past couple of weeks. i contacted netflix they didnt care. i check my firmware and it was current.
deb5151

Oak Ridge, NJ

#5 Dec 29, 2013
boy, do i ever! just pulled "parkland" out of the player to send back. froze halfway through.
the disc was pristine, but i cleaned it anyway. it happens to me frequently and i blamed my
3 year old samsung player. guess i have to think twice about buying a new one.
river

Olathe, KS

#6 May 20, 2014
Any blue ray I can see through and see the label will not play on any of my players
shbt

Chicago, IL

#7 Jun 28, 2014
This happens more times than I care to admit. Today, one Netflix blu ray disc, The Big Bang Theory, skips, freezes, stalls then stops. The next season disc 2 will not play because "This blu ray isn't compatible for playback." Cleaning doesn't help, updating firmware doesn't help. The problem is with the Netflix disc. If two different players will not play the disc then something is wrong with the disc. I am going to drop Netflix pretty soon if they don't fix this problem.
shbt

Chicago, IL

#8 Jun 28, 2014
The disc play on the Playstation player so, in my opinion, these bad Netflix disc are not bad, but made to play on Royku, Playstations, Xbox platforms.
sdc

Saint Joseph, MO

#9 Jul 2, 2014
We've been having a terrible time too! All our own discs play great. We are trying and failing at watch the Road to Predition for the 2nd time. It took 3 discs to finally finish The Debt. About cancel....
Jamie

Las Vegas, NV

#10 Aug 17, 2014
adamwsh wrote:
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.
I really hope I'm not the only one having this problem. Anyone out there have this issue?
For the last time (embarrassingly, 3 times) we have stopped getting Blu-ray discs from Netflix. We're just going to rent instead from Amazon when we want. I cant recall how many times we would be watching a Blu-ray and the movie freezes or skips about 3 to 4 chapters. It has ruined MANY movie nights in with me and my wife. We got so tired of it, we said enough! At times we have found small cracks on the edges or we think the movie was not correctly transferred to the disc like it should have been. We have had friends that use to get the discs but stopped as well for the same reasons so its not our Blu-ray players. Netflix has gotten to be so big now that it has one of many mentality's when company's make it big out there. They don't have to care, they have big business coming in, their number one right now in the mailbox movie delivery industry. One day there will be another though, one day. In the meantime we'll stream movies from Hulu, Crackle, Netflix & Amazon.
ajcobb

San Antonio, TX

#11 Oct 31, 2014
adamwsh wrote:
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.
I really hope I'm not the only one having this problem. Anyone out there have this issue?
I have been having the same issues with my Panasonic player for the last year or so. The discs lock up and there is no physical damage. I have talked To corperate at Netflix but they have not been able to help and I have even offered to send my player with the disc that won't play to them. They declined my offer saying that the returned discs would give them an indication of what is wrong. It is very frustrating because there is no alternative with the number of titles Netflix has.
Anonymous

Azle, TX

#12 Apr 7, 2015
adamwsh wrote:
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.
I really hope I'm not the only one having this problem. Anyone out there have this issue?
I just called Netflix and was told that their "research team" would look into the problem. RESEARCH TEAM? The customer service attendant wouldn't admit there was a problem. He asked me if I wanted to talk to someone else. He also admitted that he wasn't aware of blu ray problems. I asked him if he had looked at the web pages of complaints re: blu ray disks and he just ignored the question. Just went back to dvd's .
jcnh

Burlington, MA

#13 Apr 21, 2015
Same here! I called Netflix and they recommended updating the Panasonic's firmware, but it was current. Getting ready to change my plan with Netflix if I can't play any Blu-ray discs. Very annoying.
JerryH

West Palm Beach, FL

#14 Jul 18, 2015
It has to be a Netflix issue. I've played hundreds of blu Rays from my collection, but only have a problem with Netflix. I'm turning off blu Ray option
mike upstate ny

Rome, NY

#15 Jul 25, 2015
adamwsh wrote:
Does anyone else have problems with playing Netflix Blu Ray Discs? 9 out of 10 that I get skip, pause and sometimes completely freeze and are unplayable. This is in two different Blu Ray players that are different brands and different ages - one only a few months old, the other is many years old. They both have the latest firmware available to them. I've never had a problem with a purchased Blu Ray disc, only the ones I receive from Netflix.
I really hope I'm not the only one having this problem. Anyone out there have this issue?
Im having all the same problems as you and it wont play extras have canceled my bluray plan and going back to just plane old dvds the picture quality and sound is just as good
BCleek

United States

#16 Jan 3, 2016
Way to many of my blu ray discs from Netflix won't play even after I have wiped them with a soft clean cloth, my player is only two years old and has been updated. VERY frustrating!
Mercator

Madison, WI

#17 Apr 7, 2016
About half of the blu-rays I get from Netflix have problems. These problems have less to do with smudges and more to do with the quality of the disc. Just compare a title of one you purchased to the same title from Netflix. Many Netflix discs are massed produced for rental and are poor quality.

This was the same problem with DVDs rented from Blockbuster in their final days.

Keep calling Netflix with your complaints. They were once a great company, that is now more concerned about their owners getting rich than providing customer service.

If this continues I will be canceling both my DVD and streaming service. There are plenty of options our there.
RSmith

Port Orange, FL

#18 Jul 9, 2016
Two times this summer and I can not play a disc from Netflix. Cleaning them does not help. It is not my player because another disc of another movie works.
JimfromFairfax

Fairfax, VA

#19 Aug 30, 2016
Twice this summer we've been unable to watch Netflix Blu Ray discs. Both times I requested new discs from NF, but the replacements had the identical problem. Both problems were with Fox/Searchlight blu-ray discs. The same movie from Netflix, in DVD format, played OK. Other Blu Ray discs, including others from Netflix, play fine. My Sony player has the latest firmware (Jan 2015). I blame over-zealous DRM on these discs.
Al1181fi

El Paso, TX

#20 Oct 21, 2016
deb5151 wrote:
boy, do i ever! just pulled "parkland" out of the player to send back. froze halfway through.
the disc was pristine, but i cleaned it anyway. it happens to me frequently and i blamed my
3 year old samsung player. guess i have to think twice about buying a new one.
Ive noticed that the discs that dont play correctly, usually dont have scratches but have some hairline craks or "scratches" but on the inside shinny part. There are several lines and they all go the same direction and are never round or curving alawys straight lines with angled turns, if that makes sense. I think it my be due to the disc being bent while shipped but ive never bent a blu ray to see how it gets damaged. When i see this damage i know im going to have issues, you have to see it at a certain angle to spot what im taliing about, but its happened often enough to notice.

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