PNC to pay $10 million to settle loan lawsuit | The Columbus Dispatch
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#1 Aug 13, 2010
PNC STUCKS national city was so much better to do business with.
#2 Aug 13, 2010
I think it's the people working at the banks - although the policies of NCB were not customer-friendly.
At the local NCB-now-PNC, one person (not the manager) ran the bank and was a Jekyll and Hyde. For people with money or community power, she was as sweet as could be. However, if the customer didn't have enough money or the right number of accounts, she didn't want to mess with them. She was a harridan on employees, and was the SOLE reason for the swinging-door for employees. Be her henchman, or be gone. Only one CSR (NCB's definition - Customer SALES Representative, not Service) lasted any length of time -- the same as the harridan -- she suffered silently for the most part.
#3 Aug 13, 2010
$128 x 500,000 = $64 million - again consumers being shorted by National City/PNC
#4 Aug 13, 2010
As a customer of National City & now PNC bank, I can truly say the PNC BANK sucks, too, and they are not nearly as helpful and friendly as National City staff were. I've had calls several times of "when are you going to make your payment" when, in fact, it was already paid --they didn't update their computer system to reflect it. Then the person said, "well, to avoid getting called, pay by your due date"..it WAS paid on the due date, duh, & already deducted fm my account. The only reason Im still with them is because they do have branches nearly everywhere I travel, but again, they basically S-U-C-K!
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