Crew Trainer
uhhh

Las Vegas, NV

#42 Nov 16, 2008
hey ive been working for mcdonalds for 6 months. and the first two months i was working full time. since school has started i only workk weekend and i close friday and saturday and work 11-7 on sundays. i am getting promoted to be a crew trainer and i got the PQRG to study tonight. im only 16 and i pretty much familiar with everything
oerllikon

Eleva, WI

#43 Dec 3, 2008
I talked to my GM about being a crew trainer, and he said I would be interviewed for that position. He asked me if I was being interested in being a crew trainer, and if i were as a manager. I didnt know how to take that....

Since: Mar 07

Ontario, Canada

#44 Dec 4, 2008
oerllikon wrote:
I talked to my GM about being a crew trainer, and he said I would be interviewed for that position. He asked me if I was being interested in being a crew trainer, and if i were as a manager. I didnt know how to take that....
He's asking if you'd like to be a Swing Manager. How would you like to take it?
james henderson

Australia

#45 Jan 19, 2009
ive been crew trainer for one month now and im becoming a manager next week as insisted by my store manager and ive only been at maccas for just over a year
jamess362

Greystanes, Australia

#46 Jan 19, 2009
Re: Crew Trainer
From my experience, it is usually the hard-working crew who get promoted to Trainers, Managers, etc. However, it is inconfutable that there exists bias which affects these choices - from what I observe, it seems to mainly be how friendly you are with the managers. This isn't slander, it is irrefutable fact. Having said that, if you want to become a Crew Trainer, work hard at your job, don't slack around, even if others are doing so, and most importantly, make sure that members of management know that you are working hard; don't let others take credit for what you've done.

It is true that you do need a lot of knowledge about work - maintenance, grill procedures, service standards, etc. Do you know how hot the grill platen ought to be? And the top one? How long do fries last, how much a completed cone weighs? How hot is the oil in which you fry your chicken, fish and fries? These are the kinds of things you should know, because when there is a problem you need to troubleshoot, you can step up and show your detailed knowledge. Knowing all of this also enhances your day-to-day performance, and the quality of the food you produce. Knowing what undercooked meat looks like is an important one.

And even if you do know all of this, you need to be able to practise it on the job. Wrap burgers properly, make sure you making correct calls, whether or not you're MFY. If you are MFY, stay in position, don't swap sides, make sure product is pulled by the person down the line, not pushed at them, etc.

Finally, make sure you're always doing this correctly. If you're doing all of this for the store manager, but you slack off when a junior manager's around, they'll hear about it.

In short to become a Crew Trainer: Knowledge, Skill, Consistency. But remember that first and foremost, is it a leadership position, so set a good example.
nicole

Australia

#47 Jan 20, 2009
i had been working there for a month when they asked if i was interested. within three months thay also asked if i was intereste din beign a manager aswell. unfortuneately i am a nursing student so follwing that path would be a waste of my time i think. but mcdonalds is the best place to get that career experience
Jacob

Brisbane, Australia

#48 Jan 23, 2009
I recently (2 days ago) finished my CDP and I am decided to do a bit of searching on the net for any info that might assist me.

Reading this topic I found many things that were useful to be aware of. I mainly want to point out though that Regardless of bias (in australia anyway) it is possible to become a crew trainer.

I personally found that my trainer manager hated my guts, however Through sheer quality of my work and following procedures I was able to force my way through the training.

Does anyone know where I can get my hands on a list of SOC's? Our store managers dont have one (strange?) AND We are utterly understocked, we havent had a restraunt basics SOC done in over a year until i pulled the crew room apart and found a single pad of them today (yesterday? Sorry system clock messed up not sure what time it is :P)

Since: Mar 07

Ontario, Canada

#49 Jan 23, 2009
All store managers have access to the same online system. It'd probably be different for Australia than in Canada, but the system is the same - it's a centralized database where they can print off SOC's, crew information, and the action packages for new products. Every SOC is online, so it just needs to be printed off and photocopied.

I found it best to have a binder for service, a binder for back area, and then a general binder that both stations need (security, mopping, etc.). This way you're able to evaluate each of the positions and see all of your SOC's.
McD Crew Trainer

Australia

#50 Feb 24, 2009
1) You can be asked, or you can apply to be a crew trainer
2) You can't be hired off the streets as a crew trainer
3) You do need experience in McDs - be 100% on every SOC, front back, cafe and D/T (if you have them)...but it doesn't nessacerily have to be 1 year of experience - if your good then your good...
4) you can be self taught, as long as you pass the managers verification SOCs
5) I'm 18, a crew trainer, and I only work 1-2 shifts a week, my managers just work in the new crew's shifts around mine (and the other crew trainers at my store)

As for the actual position
you need to be 100% on all areas of the restaurant (as well as complete a trainer's SOC)
You need good communication skills (obviously) as well as be able to follow McDs 4-step training guidelines (prepare, present, try-out, follow up) if you know all this and thinks u have what it takes, just speak to your store manager or franchisee, if your store isn't company owned...Good Luck :D
McD Crew Trainer

Australia

#51 Feb 24, 2009
Jacob wrote:
I recently (2 days ago) finished my CDP and I am decided to do a bit of searching on the net for any info that might assist me.
Reading this topic I found many things that were useful to be aware of. I mainly want to point out though that Regardless of bias (in australia anyway) it is possible to become a crew trainer.
I personally found that my trainer manager hated my guts, however Through sheer quality of my work and following procedures I was able to force my way through the training.
Does anyone know where I can get my hands on a list of SOC's? Our store managers dont have one (strange?) AND We are utterly understocked, we havent had a restraunt basics SOC done in over a year until i pulled the crew room apart and found a single pad of them today (yesterday? Sorry system clock messed up not sure what time it is :P)
Hey man, I work in a Melbourne Maccas so i know the aussie system...SOCs should be on the managers computer (crew trainers should have access to a training folder, and SOC entry of the eBos) If you don't then you should ask for it, there should also be a Crew Trainers Toolbox kept somewhere, usually with the O&T manual and Health and Safety toolbox, find it, should be SOCs int here. if you still have no hard or soft copies of them anywhere, get the delivery manager to order some for your next walkers. If your just looking for information and guidelines, rather than actually completing an SOC on someone, then take a look in the REW and u shud find what your looking for...if not then take it up with head office
Peter cotton

UK

#52 Feb 28, 2009
Some Person wrote:
Well I actually work as a Crew Trainer myself. took me about two years, I'm 16. To be one you need one year experience at McDonald's, and you need to know just about everything there. Other than that you're fine.
You can't be a crew trainer, you certainly didn't star working when you were 14!

Any way, the exact requirements in the UK are:
Minimum 6 months service.
All initial soc passed and 3 additional on top.
Production Control and DPSC socs passed.
Grade 4 PR from store manager.
Crew Trainer workbook completed.
Crew Trainer verification completed.
Crew Trainer test completed.
JOOOO

Lakeland, FL

#53 Apr 2, 2009
Here are the qualifications to become a crew trainer at my store:

1. Are you cool enough?
2. Do you walk around with an unearned sense of accomplishment?
3. Do you come to work late everyday?
4. Does the store manager like the way you look?
5. Are you very unknowledgeable about McDonald's and how a restaurant should run?

If you answered yes to all of these, especially numbers 4 and 5, then you can be an effective crew trainer.

Yeah, I'm back 27.

Since: Mar 07

Ontario, Canada

#54 Apr 6, 2009
Obviously, the actual criteria is very different.
daniel

Adelaide, Australia

#55 May 15, 2009
hey i actually just became a crew trainer its def not hard job and yes you can apply to be a crew trainer i have to fill out the crew trainers deveopment program book then i on my way
dina

Union, NJ

#56 Jul 29, 2009
I am now 16 and a crew trainer after 2 years of being a crew member at mc donalds owned by Mccoy franchise...

To become a CT just ask your GM to order a workbook from the franchise management dept. The book is about 100 pages, with about 30 questions. The questions are somewhat tough so be sure to study.
Michael

Ballarat, Australia

#57 Aug 14, 2009
I'm only 15 and i'm crew chief, its not hard guys
Crew Trainer

Australia

#58 Sep 6, 2009
yeah, it doesnt take that much skill just follow procudures and rules. work your ass off and learn from mistakes that managers tell u ur doing wrong
DaBesT

Gloucester, UK

#59 Sep 25, 2009
i am a crew trainer! looking to go through to management soon
you have to exell on all stations and also have a 'take charge' attitude towards all the crew! you will have to also get all four stars!
crew tainer

Boise, ID

#60 Oct 5, 2009
[just make sure you do all of the above and you can become a crew trainer just fallow your prs and make sure you fallow all of your qscs and you can ask your stores gm about more info and you your training maniger for more info
Broadway McDs at Idaho

Boise, ID

#61 Nov 23, 2009
Hey, my Store Manager and several more managers asked me to be a crew trainer, since I know everything in the store... Well except for breakfast assembly. I said yes, I even stayed after to learn to make the unsweeten n sweet tea. I work whenever they call me, even if it takes all my days off and sometimes I go on overtime, I don't complain even if they put me on grills which everyone hates, I don't ask to be changed possitions or anything. I'm always nice to the customers in both front drive, back drive, and/or counter. I can learn morning assembly fast since I used to work mornings but that was a long time ago, and all my managers and co-workers like me, I don't have problems with anyone there... But the store manager hasn't done anything and he asked me this crew trainer thing 3 months ago... Any help?

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