The McDonald's Experience

The McDonald's Experience

Posted in the Mcdonalds Forum

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JOOOO

Bradenton, FL

#1 Sep 29, 2008
Hello everyone out there. I see that these forums aren't too active but I decided to write a little bit just to express my negative views on employment at McDonald's and really to just blow off some steam. Reading through everyone's posts I see a lot of negative posts but I wanted to post a new discussion. So if anyone wants to comment or share their experiences go for it!

So, I've been working at McDonald's for about 4 years now and I am a crew trainer. I have worked every position in the store including management positions, held crew trainer meetings, done the truck and maintenance, done cash and been in charge of the safe, PM tasks... you name it everything you can think of plus much much more. In all my years of experience I have to say that working at McDonald's has personally been an overall negative experience. O, and everything written here is factual (besides my opinions obviously) as I have no need to make up anything to amuse anyone.

Let's start with management. Ok, In my store currently we have our store manager, 2 first assistants, 1 second assistant and 5 swing managers and we are a franchise store.
TOPIC 1: ADVANCEMENT
It is clear to me that advancement in my store is based only on one's ability to amuse the managers' in one way or another regardless performance on the job. I have seen the store manager promise to promote a woman to a swing manager upon completing the task of finishing all of her soc's to only go and throw that promise in her face. The same day that woman was told she would receive a promotion in time, the store manager told me in secret that she would never receive a promotion. And alas, after months of working to achieve her goals, she never received a promotion at all and only received a 10c raise. And I must add that this employee has worked there for over 2 years and has a good attendance record AND knows every position in the store in and out. She ended up leaving b/c she was unable to support her family on the low wages and promised lies of the upper management in the store. Now, if that picture doesn't raise an eyebrow or two, let me add that a different employee received a promotion to shift manager w/o any crew training experience, incomplete SOC's and with only knowledge of the production area. Now if this does not show favoritism then I do not know what does. The management make their decisions solely based on one's physical appearance, ability to make them laugh, and non-work related characteristics. Only the managers' friends become eligible candidates for promotion. Not to be blunt but the woman who was denied a promotion was not very attractive and that was cited as a reason why she did not receive a promotion, as well as the woman's personality, which imo, was very bright and cheery most of the time. I guess the managemers don't like cheery people at McDonald's. Now, elaborating on the employee who did receive the promotion. This employee brings to mind what me and other crew call "specialists" or rather, workers who do the same position every time they work. I've seen more specialists get promotions than people who know every position in the store. That just leads to managers trying to manage crew in areas they are unfamiliar with. What happened to communication? How can someone effectively manage crew in areas they don't even understand? tbc...

Since: Mar 07

Ontario, Canada

#2 Sep 30, 2008
Crew Trainers cannot hold manager positions. Manager positions are for managers. Unless you mean you were doing something special like being "in charge" of the back area, there is no way you worked in a manager position. Not only is it illegal and against McDonald's standards, but it is also a liability should someone be hurt with you not qualified to be in the position.

As for advancement, all stores offer several forms of advancement: new positions and promotions, as you've mentioned. Perhaps the woman's SOC's were not good enough and that's why she wasn't promoted.

You're complaining she got a 10 cent raise? That's a good amount for a raise. Did she expect to go from $8.75 to $15 an hour with one review?
JOOOO

Bradenton, FL

#3 Sep 30, 2008
well mr. Unknown27, I have infact worked MANY shifts as production manager, regardless of McDonald's standards. Believe it or not, this is just a taste of what my store has to offer. And a 10c is terrible when you are promised a 25c raise as an incentive to complete your SOC's. I helped her complete her SOC's so trust me when I say she received 100% on all of them. So what do you have to say to that?

Don't worry part two is coming for anyone interested.

Since: Mar 07

Ontario, Canada

#4 Sep 30, 2008
You were never a manager. Get over yourself.

As for the raise, "promises" are not always able to be kept as such. Perhaps the woman did something wrong that took her raise level down. Perhaps the woman was pestering the managers and they just wanted her to stop. If you scored her 100% on every single SOC, you're marking her wrong. Crew should not be receiving more than 70-80% on their SOC's.
JOOOO

Bradenton, FL

#5 Sep 30, 2008
HAHAHAHAHA. You're such a loser.... How are you going to tell me what I have and haven't done? You need to get over yourself and stop policing the forums, no one likes you, shutup. As for SOC's, we require 100% to pass an SOC off here where I work so 70-80 percent just doesn't cut it. If they receive less than 100 they have to study and try again.

Since: Mar 07

Ontario, Canada

#6 Sep 30, 2008
I don't deny that you were in the position of an area manager (usually initiating in the back area), but that did not make you a manager. Even them putting you in the position is wrong, and I'm not saying you haven't done it, but they should not have allowed you to.

SOC's should never be marked at 100%. Not even managers are 100% perfect when it comes down to it: everyone has their own personal preferences to do things slightly different to make things easier or better for themselves. McDonald's standard is for new crew to only get 50-60% during training, and then get up into the 70's once they're comfortable and good with their position. Managers should be around 80-90, but anything more than that is unrealistic. If you or your store doesn't believe that, then you're just inflating marks to feel good.

(And study? How do they study? SOC's are supposed to be done randomly and without the crew person knowing. Only after should the crew person know they were being evaluated and told what was wrong. Where is the chance to study?)
JOOOO

Bradenton, FL

#7 Sep 30, 2008
I can see that we could go back and forth on the SOC topic forever because here im my stores (franchise) they are expected to know everything to pass the SOC. Obviously we have very different proceedures and expectations regarding SOC'S.
JOOOO

Bradenton, FL

#8 Sep 30, 2008
O and the study part is done on the computer with the CDP with interactive programs and printable exercises that train the crew and offer printable (this is the study part) guides, often several pages long, which display all information about an area. Within these guides list all the answers to the final SOC given to the crew.

Since: Mar 07

Ontario, Canada

#9 Sep 30, 2008
Not at all. The store I worked for was a franchised store and I was the Training Coordinator. Your store is different and it is not following proper training procedures. That much really isn't debatable.
JOOOO

Bradenton, FL

#10 Oct 2, 2008
Well hot damn, atleast we agree on something for once!
Burger King

Paramus, NJ

#11 Oct 2, 2008
Our store is Owner Operated, and SOC's are given to crew randomly (to STUDY) a day or two before they're tested on it; they don't require that you get 100% on it, just that you get high up there (in the 70's)...

As far as managers go, SOC's are (again) given to the crew member who's training to become a manager to STUDY. And really, I think it makes more sense than the way Unknown27 is describing it; how can you know something without studying..?(true, by doing it, but also, there has to be some studying involved, no?) If you fail, you recieve another one at a later date and time, study again (of course), and hope for the best. There's only one passing grade, and it's 100%...
Diabetic Mike

Winter Haven, FL

#12 Oct 3, 2008
When I was a young child I fell off the top of the play place because the manager at the local Mcdonald's decided to shake the slide. I fell off of the top of the play place and landed directly on my spine. From that point on, since I was 6 years old, I have been paralyzed from the waist down. I did not let it get me down and my parents eventually settled their lawsuit with Mcdonald's. At 16, I applied at Mcdonalds to get my first job, because I knew of Mcdonalds very flexible scheduling. I understand that you can see this as controversial, but the manager that knocked me off no longer works their and I honestly don't see a problem with it. Now, everyday my store manager makes comments about me being crippled by saying things like "Holy Crip, its a crapple" or "Look at that fat retard roll around in the chair". Basically very hurtful things. On my second day she had the gull to fill my name tag out as McCrippled, not very funny at all. I try to bring it up with the ownership, and they simply give me the cold shoulder and basically deny everything. Last thursday, that same manager thought it was funny to push me out of my chair and I messed up my elbows. I now have proof of this and I'm definitely considering my second lawsuit against McDonalds. So since the "official defender of Mcdonald's" is Unknown 27, I want you to give me 1 good reason (not all of these SOC and work related experiences), but an actual good reason why I shouldn't sue your company for the second time and take your minimum wage job.

Since: Mar 07

Ontario, Canada

#13 Oct 3, 2008
I seriously question the validity of becoming disabled to begin with. Where and with what court did your parents settle your lawsuit with McDonald's? If you even got a small settlement from a manager shaking the slide and you becoming permanently cripped you would never have to work again in your life, let alone work for the company who supposedly crippled you in the first place.

People, let alone "evil managers", don't go around making fun of those who are disabled, commenting on peoples' weaknesses, or forcing them to make up stupid names on the applications.

As for the manager pushing you out of your chair, that's a load of crap and you know it, just like the rest of your story. If the manager pushed you out of the chair (s)he would have been arrested for assault and you'd have a perfect case right there. The fact that you did nothing, even though it "messed up" your elbows is further proof that none of this story really happened.

So, what court did your parents settle their case with McDonald's through? Where was this PlayPlace located where the manager shook the slide and paralyzed you for life?
Diabetic Mike

Saint Petersburg, FL

#14 Oct 4, 2008
You seriously question the validity of my story???? Are you freaking kidding me, your canadian for God's sake.(canada doesn't even get to become capitalized in our language.) You want to know what court my parents settle the lawsuit with look it up stupid, its definitely the first thing that pops up when you put it in the google bar. Second off, you can't tell me its a butt load of crap that she pushed me out of my wheelchair...you don't think that she could of told them that she accidently bumped into me?????? I don't know why you are quoting messed up, must just be another retard canadian gene.(once again not capitalized)You would even know what happens... like for example time time I was tied up in the lobby and my wheel locks were put on so I couldn't go anywhere, so don't sit there in your free prescription drug house and tell me what I did and didn't do. Like you would even know what happened in this country, I don't even know where canada is (not capitalized), is it one of those third world countries in Africa???(that got capitalized).
So listen here McDonalds manager of the world, I hope you have a great life sitting here replying in forums in your greasy butt office, eating double cheeseburgers til your heart clogs up and falls out of your chest. Just because it wasn't portrayed in your third world country as "Big News", that doesn't mean it didn't happen. And about me working, I can work if I want, the last thing I want to do is feel bad for myself because I can't work.
So kiss that douchebag.
McCrippled out!

Since: Mar 07

Ontario, Canada

#15 Oct 4, 2008
You're funny. I tried searching for a McDonald's case in which they were sued and settled out of court for anything related to a person becoming paralyzed in their store, and I couldn't find anything. I'll give you the benefit of the doubt on that one: the U.S. has a lot of courts and it could have been settled in any one of them. Now, with your reference to the "first one that comes up" I would assume you're speaking of the Supreme Court, but that can't be the case because McDonald's has never been sued in Canada or the United States in the Supreme Court of Canada. So, if you want me to take your story seriously, what was the name of the court you settled in? Was it a municipal, state, or federal court? Surely if you provide me with that I can do the rest of the work. That is, if your story is correct.

Now, onto a quick geography lesson for you: http://en.wikipedia.org/wiki/Canada . Canada is the largest country in the world per land mass and located to the North of the United States. You're only bordered by Mexico and Canada, so I don't see how you can be so ignorant as to think Canada is a third world country in Africa. It's a first world country with an economy fairing much better than yours right now.

They tied you up in your chair and put the wheel locks on? Give me a break. If that really happened you would have sued them (again?) and won a lot of money, and the people responsible would be arrested for unjustly imprisoning someone as well as assault. Nice try, but I'm not buying any of this.

So, what is the name of the court who heard your case?
Diabetic Mike

Winter Haven, FL

#16 Oct 4, 2008
Whatever, your a retard. You don't even know what I've been through... One time they sat me on the open grill, burning my legs because they knew I didn't have any feeling in them. Another time they tied me up and poured sugar in my mouth because they knew about my diabetes. I wasn't refering to the supreme court chief, but instead the national court of topeka, Kansas.
Are you Ronald McDonald or something?
Unknown27

Winter Haven, FL

#17 Oct 4, 2008
Your right, I am sooooo stupid and I live in a country with a bunch of fat retards that work at Mcdonalds. I also LOOOOOVE MEN!

Since: Mar 07

Ontario, Canada

#18 Oct 4, 2008
Diabetic Mike wrote:
Whatever, your a retard. You don't even know what I've been through... One time they sat me on the open grill, burning my legs because they knew I didn't have any feeling in them. Another time they tied me up and poured sugar in my mouth because they knew about my diabetes. I wasn't refering to the supreme court chief, but instead the national court of topeka, Kansas.
Again, if they really forced you to sit on an open grill and poured sugar down your mouth you would have called the police and had them arrested and sued! You're just trying to get some cheap kicks out of making stuff up. You haven't been through anything.

The National court? A federal court, maybe? What was the address of this court?
Queer Nathan

Polk City, FL

#20 Oct 5, 2008
Hey Diabetic Mike.

I was touch by your story bro. I honestly think you should sue them a second time. I heard about that incident a long time ago. Hopefully that doesn't happen again. I

Since: Mar 07

Ontario, Canada

#21 Oct 5, 2008
You were touched by his story?! You can't see he's lying?!

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