Action Line: La-Z-Boy hesitates honoring its lifetime warranty
The chair has broken and the tech who came out on Aug. 15 was not at all familiar with the chair and said he would have to have someone call me.
Join the discussion below, or Read more at San Jose Mercury News.
#1 Sep 4, 2011
It's really been amazing lately to see how social media has impacted customer service in many different industries. Now, a single customer has the ability to seriously impact the reputation of a business, it seems that even larger companies are taking consumer complaints more seriously. That kind of accountability is a good thing for everyone!
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