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specialist

Mooresville, NC

#1 Jun 3, 2017
Im a specialist in plumbing covering 2 depts on first of month on a sat morning? This is nearly impossible to do
Debbie Yates is Evil

Everett, WA

#3 Jun 3, 2017
specialist wrote:
Im a specialist in plumbing covering 2 depts on first of month on a sat morning? This is nearly impossible to do
This is typical and somehow supposed to increase sales. Welcome to Lowes
Call buttons

Frisco, NC

#4 Jun 4, 2017
Hide out and let the call buttons time out. That's what I did my last couple months. Customers would especially piss me off when they would look at me helping another and interrupt me to ask "isn't there anyone else working in this area? I've been waiting nine hours with no food and water blah blah blah". You get the point... But I 'd always cut them off and say "As soon as I'm finished helping this customer I'll help you.". Then, of course, they would walk over and hit a call button as if a military strike force was going to rappel down from above to mount an assault on all other customers so we could be free to assist only them. My response would be to completely ignore the call button and the customer. I simply would not respond. And I made sure to take extra special good care of the customer I was with, even if it took an extra ten minutes. Buttons timed out often but I didn't care. One person at a time, I'm not screwing myself into the concrete twisting in six different directions to make their "El Cheapo" staffing plan work so their bonuses can swell. Nope! Wasn't going to happen. I figured if they only want to give us enough staffing to take care of a few customers, then I'd only help a few customers! Simple solution! And, when it got busy the battery would mysteriously disappear from the phone or no, I have it.... Aliens would shoot a beam down at Lowe's and steal all the energy from the battery. I swear! That's exactly what happened! I have no idea why I haven't heard the last ten phone calls. Paging? You mean you paged? I swear I didn't hear a thing... Honest!
Just me

Taylor, MI

#5 Jun 6, 2017
Call buttons wrote:
Hide out and let the call buttons time out. That's what I did my last couple months. Customers would especially piss me off when they would look at me helping another and interrupt me to ask "isn't there anyone else working in this area? I've been waiting nine hours with no food and water blah blah blah". You get the point... But I 'd always cut them off and say "As soon as I'm finished helping this customer I'll help you.". Then, of course, they would walk over and hit a call button as if a military strike force was going to rappel down from above to mount an assault on all other customers so we could be free to assist only them. My response would be to completely ignore the call button and the customer. I simply would not respond. And I made sure to take extra special good care of the customer I was with, even if it took an extra ten minutes. Buttons timed out often but I didn't care. One person at a time, I'm not screwing myself into the concrete twisting in six different directions to make their "El Cheapo" staffing plan work so their bonuses can swell. Nope! Wasn't going to happen. I figured if they only want to give us enough staffing to take care of a few customers, then I'd only help a few customers! Simple solution! And, when it got busy the battery would mysteriously disappear from the phone or no, I have it.... Aliens would shoot a beam down at Lowe's and steal all the energy from the battery. I swear! That's exactly what happened! I have no idea why I haven't heard the last ten phone calls. Paging? You mean you paged? I swear I didn't hear a thing... Honest!
You should be forwarding those calls to the managers. Lol.NOT UN PLUG.
Dutch oven

United States

#6 Jun 12, 2017
I just disable my call buttons !.. fools just stand there and keep pushing button
Stuffed

Pittsburgh, PA

#7 Jun 13, 2017
Dutch oven wrote:
I just disable my call buttons !.. fools just stand there and keep pushing button
Or change them to a different area. A long time ago an appliance specialist and I drove another associate nuts by switching our button to a different area. We'd push it and watch the guy walk to an empty aisle and scratch his head looking around and trying to figure out how to shut off a button that wasn't blinking at all. Then we'd shut it off and he'd throw his hands up in the air in dismay. He'd go back to his work and we'd wait a few minutes then do it again. He never had a clue what was going on. That was a good time we had at work. Back in the day when things were profitable, people were happy, and customer service was what the company was still about. People still had fun at work. They still enjoyed their job. Lowe's is most definitely not that way at all anymore. That specialist has moved on now and so have I. Those were fun times.
Paralyzed Manatee

United States

#8 Jun 14, 2017
My Store Manager comes in and sits on the phone behind customer service and is always texting and is constantanly making stupid faces on snap chat and sending them to Pinocchio , mean while the store is crumbling around him and call buttons going off everywhere . What a mess things have become . If he only realized everyone thinks he is a complete idiot .
nibtheturd

Mooresville, NC

#9 Jun 15, 2017
Call buttons wrote:
Hide out and let the call buttons time out. That's what I did my last couple months. Customers would especially piss me off when they would look at me helping another and interrupt me to ask "isn't there anyone else working in this area? I've been waiting nine hours with no food and water blah blah blah". You get the point... But I 'd always cut them off and say "As soon as I'm finished helping this customer I'll help you.". Then, of course, they would walk over and hit a call button as if a military strike force was going to rappel down from above to mount an assault on all other customers so we could be free to assist only them. My response would be to completely ignore the call button and the customer. I simply would not respond. And I made sure to take extra special good care of the customer I was with, even if it took an extra ten minutes. Buttons timed out often but I didn't care. One person at a time, I'm not screwing myself into the concrete twisting in six different directions to make their "El Cheapo" staffing plan work so their bonuses can swell. Nope! Wasn't going to happen. I figured if they only want to give us enough staffing to take care of a few customers, then I'd only help a few customers! Simple solution! And, when it got busy the battery would mysteriously disappear from the phone or no, I have it.... Aliens would shoot a beam down at Lowe's and steal all the energy from the battery. I swear! That's exactly what happened! I have no idea why I haven't heard the last ten phone calls. Paging? You mean you paged? I swear I didn't hear a thing... Honest!
Now that is some FUNNY stuff! That's the way I've chosen to operate since they cut sales floor staff. Tomorrow I leave for the last time! "Take this job and shove it!"
Bandito

Lehi, UT

#10 Jun 17, 2017
nibtheturd wrote:
<quoted text>
Now that is some FUNNY stuff! That's the way I've chosen to operate since they cut sales floor staff. Tomorrow I leave for the last time! "Take this job and shove it!"
Wonderful news! I hope your last day went well and you felt as much happiness as I did upon leaving.
Bob

Elkins, WV

#11 Jun 21, 2017
Call buttons wrote:
Hide out and let the call buttons time out. That's what I did my last couple months. Customers would especially piss me off when they would look at me helping another and interrupt me to ask "isn't there anyone else working in this area? I've been waiting nine hours with no food and water blah blah blah". You get the point... But I 'd always cut them off and say "As soon as I'm finished helping this customer I'll help you.". Then, of course, they would walk over and hit a call button as if a military strike force was going to rappel down from above to mount an assault on all other customers so we could be free to assist only them. My response would be to completely ignore the call button and the customer. I simply would not respond. And I made sure to take extra special good care of the customer I was with, even if it took an extra ten minutes. Buttons timed out often but I didn't care. One person at a time, I'm not screwing myself into the concrete twisting in six different directions to make their "El Cheapo" staffing plan work so their bonuses can swell. Nope! Wasn't going to happen. I figured if they only want to give us enough staffing to take care of a few customers, then I'd only help a few customers! Simple solution! And, when it got busy the battery would mysteriously disappear from the phone or no, I have it.... Aliens would shoot a beam down at Lowe's and steal all the energy from the battery. I swear! That's exactly what happened! I have no idea why I haven't heard the last ten phone calls. Paging? You mean you paged? I swear I didn't hear a thing... Honest!
ARE YOU MY TWIN BROTHER? SOUNDS JUST LIKE ME!
Strong women Rule

United States

#12 Jul 26, 2017
Call buttons wrote:
Hide out and let the call buttons time out. That's what I did my last couple months. Customers would especially piss me off when they would look at me helping another and interrupt me to ask "isn't there anyone else working in this area? I've been waiting nine hours with no food and water blah blah blah". You get the point... But I 'd always cut them off and say "As soon as I'm finished helping this customer I'll help you.". Then, of course, they would walk over and hit a call button as if a military strike force was going to rappel down from above to mount an assault on all other customers so we could be free to assist only them. My response would be to completely ignore the call button and the customer. I simply would not respond. And I made sure to take extra special good care of the customer I was with, even if it took an extra ten minutes. Buttons timed out often but I didn't care. One person at a time, I'm not screwing myself into the concrete twisting in six different directions to make their "El Cheapo" staffing plan work so their bonuses can swell. Nope! Wasn't going to happen. I figured if they only want to give us enough staffing to take care of a few customers, then I'd only help a few customers! Simple solution! And, when it got busy the battery would mysteriously disappear from the phone or no, I have it.... Aliens would shoot a beam down at Lowe's and steal all the energy from the battery. I swear! That's exactly what happened! I have no idea why I haven't heard the last ten phone calls. Paging? You mean you paged? I swear I didn't hear a thing... Honest!
Lol,
Accepted

Denver, CO

#13 Jul 27, 2017
Strong women Rule wrote:
<quoted text>

Lol,
I'm a Csa 5 that got demoted during the restructure and recently got a specialist position! There are almost no corporations that go through a major layoff restructure plan give the employees affected a whole year to stay on with the company!When everything went down I thought this company was the worst ever but I did research and found out that wow !!!They gave us a chance!I took a 83 cent an hour pay cut but that's better than gambling with that Jan 27 deadline
lowes truth

Mooresville, NC

#14 Jul 28, 2017
Just me wrote:
<quoted text>

You should be forwarding those calls to the managers. Lol.NOT UN PLUG.
Managers wont answer either.
Current CSA5

United States

#15 Jul 31, 2017
Accepted wrote:
<quoted text>

I'm a Csa 5 that got demoted during the restructure and recently got a specialist position! There are almost no corporations that go through a major layoff restructure plan give the employees affected a whole year to stay on with the company!When everything went down I thought this company was the worst ever but I did research and found out that wow !!!They gave us a chance!I took a 83 cent an hour pay cut but that's better than gambling with that Jan 27 deadline
They gave us a "chance" because to severance package 8 to 13 people per store costs a lot of money. It akso looks bad for business. To say you only laid off 2% of your staffing sounds way better than having to add the thousands of csa5s to that number.

They also found out from their test market stores from two years ago, that screws up coverage on the floor. How long does it take to hire and train someone? Imagine if your store lost 10 employees today...

To only lose $.83 must mean you were on the lower pay scale for a DM. For me to go to a specialist position, it was over a $5 per hour pay cut. They would only pay around median income for that job if you were a CSA5. I could make way more money leaving the company and coming back as a new employee with the experience level I have
I have been a DM for16 years with Lowes and a other 8 years in the home improvement business.

I have foot issues, so I can't work more than 40 hours, hence the reason I never became an ASM.
Nein

Pittsburgh, PA

#16 Jul 31, 2017
Current CSA5 wrote:
<quoted text>

They gave us a "chance" because to severance package 8 to 13 people per store costs a lot of money. It akso looks bad for business. To say you only laid off 2% of your staffing sounds way better than having to add the thousands of csa5s to that number.

They also found out from their test market stores from two years ago, that screws up coverage on the floor. How long does it take to hire and train someone? Imagine if your store lost 10 employees today...

To only lose $.83 must mean you were on the lower pay scale for a DM. For me to go to a specialist position, it was over a $5 per hour pay cut. They would only pay around median income for that job if you were a CSA5. I could make way more money leaving the company and coming back as a new employee with the experience level I have
I have been a DM for16 years with Lowes and a other 8 years in the home improvement business.

I have foot issues, so I can't work more than 40 hours, hence the reason I never became an ASM.
I agree, they must have been very low on the pay scale. For me to go to specialist I would have taken a nearly $4/hr hit on my pay. The funny thing is, I was hired on with no experience for more money than they were offering me with one year specialist experience and two years DM experience. I honestly laughed at them. What company expects you to take less money in a position you've already worked, for less than your entry level wage in said position?

And you are also correct about giving people a chance. Not only would it have been expensive and looked bad, but it also would have left them screwed out of their minds during the 100 days of hell. To lose 10+ of their best employees would have put them in the shitter...

Since: Mar 16

Chicago, IL

#17 Aug 3, 2017
Call buttons wrote:
Hide out and let the call buttons time out. That's what I did my last couple months. Customers would especially piss me off when they would look at me helping another and interrupt me to ask "isn't there anyone else working in this area? I've been waiting nine hours with no food and water blah blah blah". You get the point... But I 'd always cut them off and say "As soon as I'm finished helping this customer I'll help you.". Then, of course, they would walk over and hit a call button as if a military strike force was going to rappel down from above to mount an assault on all other customers so we could be free to assist only them. My response would be to completely ignore the call button and the customer. I simply would not respond. And I made sure to take extra special good care of the customer I was with, even if it took an extra ten minutes. Buttons timed out often but I didn't care. One person at a time, I'm not screwing myself into the concrete twisting in six different directions to make their "El Cheapo" staffing plan work so their bonuses can swell. Nope! Wasn't going to happen. I figured if they only want to give us enough staffing to take care of a few customers, then I'd only help a few customers! Simple solution! And, when it got busy the battery would mysteriously disappear from the phone or no, I have it.... Aliens would shoot a beam down at Lowe's and steal all the energy from the battery. I swear! That's exactly what happened! I have no idea why I haven't heard the last ten phone calls. Paging? You mean you paged? I swear I didn't hear a thing... Honest!
Priceless!
Csa 5

Englewood, FL

#18 Aug 7, 2017
Strong women Rule wrote:
<quoted text>

Lol,
Lololol
annoyed associate

Palm Beach Gardens, FL

#19 Aug 10, 2017
Dutch oven wrote:
I just disable my call buttons !.. fools just stand there and keep pushing button
How do you do that, I would like to also disable them
No excuse for rude

Naugatuck, CT

#20 Aug 12, 2017
After calling to inquire about vantage tv in my area and being told its not available and I could get direct TV, the sales person would not answer any of my questions and kept trying to close a sale. I told her in the begining direct was not an option. Her rudeness and persistance of trying to close convinced me its all about sales and not customer service. I will never consider Frontier again. I'm glad I learned this before becoming a customer.

Since: Aug 17

Post Falls, ID

#22 Aug 13, 2017
I encourage the customers to complain to the manager on their way out.

"If you complain, not only do you feel better, next time you come in, there might be enough employees to help. We're currently something like 80 employees short!!!"

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