Corporate rotations...only a guideline?

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Anonymous

Acworth, GA

#1 Apr 2, 2012
We recently got a new department manager after the coo was dissolved back into the stores. Rather than get someone from that location, we got someone from inside the store already because our department (appliances) is a pretty big portion of sales. Makes total sense to me.

What doesn't make sense is this dm's take on the schedule. He does not have a vehicle of his own and is dropped off and picked up everyday. He also tries to manipulate the schedule so he is off every Thursday and friday. By doing so, he changes the two specialists' rotations on a weekly basis.

Whatever happened to open availability?

Our HR manager sent out an email basically saying the rotations are not set in stone and any days we need off should be requested. I can understand this if there is someone on vacation and days need to be switched for coverage, but NOT because someone feels like manipulating the schedule every week in their own favor.

Our cabinet specialist was scheduled to work 10-7 this weekend after she already had her rotation weekend off approved in kronos.

I get a phone call from our department manager today asking me to give up my weekend off ( 14th and 15th) so we have more coverage. These two days I also got approved off in kronos like the cabinet specialist. I told him under no circumstances would I work. I got the days approved for a reason and he needs to respect that I have a life outside of Lowes.

He's the first department manager I've ever had that goes out of his way to rearrange the schedule. In a retail environment, the only thing consistent was the rotation. Now that is quickly becoming unstable.

Thoughts?

Since: Mar 12

Location hidden

#2 Apr 2, 2012
Hokeez wrote:
We recently got a new department manager after the coo was dissolved back into the stores. Rather than get someone from that location, we got someone from inside the store already because our department (appliances) is a pretty big portion of sales. Makes total sense to me.
What doesn't make sense is this dm's take on the schedule. He does not have a vehicle of his own and is dropped off and picked up everyday. He also tries to manipulate the schedule so he is off every Thursday and friday. By doing so, he changes the two specialists' rotations on a weekly basis.
Whatever happened to open availability?
Our HR manager sent out an email basically saying the rotations are not set in stone and any days we need off should be requested. I can understand this if there is someone on vacation and days need to be switched for coverage, but NOT because someone feels like manipulating the schedule every week in their own favor.
Our cabinet specialist was scheduled to work 10-7 this weekend after she already had her rotation weekend off approved in kronos.
I get a phone call from our department manager today asking me to give up my weekend off ( 14th and 15th) so we have more coverage. These two days I also got approved off in kronos like the cabinet specialist. I told him under no circumstances would I work. I got the days approved for a reason and he needs to respect that I have a life outside of Lowes.
He's the first department manager I've ever had that goes out of his way to rearrange the schedule. In a retail environment, the only thing consistent was the rotation. Now that is quickly becoming unstable.
Thoughts?
Our dept mgrs manipulate the schedule to fit their wants
nedm

Pembroke, MA

#3 Apr 2, 2012
"Whatever happened to open availability?"

Although that was said countless times as a term there is not much that specifically props that up from corporate in writing. If someone changes a schedule after it is up then you don't have to change to accommodate that. This came out years ago.
ADM1

Overland Park, KS

#4 Apr 2, 2012
They are your boss, and they write the schedule. I'm not really sure why FT CSA's and specialists were ever on a equal rotation with their managers in the first place. Not saying DM's shouldn't close, open, and work mids evenly. I think that's the only way to know all parts of their business. However, I HATE it when people gripe about their schedule. Open availability means EVERYONE, and especially those lower on the totem pole. You don't hear DM's bitching about the ASM's schedule.

My department, and most of the store, is going to the forecast schedule, meaning you will work what kronos spits out or lump it.

Since: Feb 12

Location hidden

#5 Apr 2, 2012
In my store, kronos spits out the schedule for full time employees The ASM edits and adds the part time schedules. The department heads can't edit them. I guess that's not the way it is done everywhere.
ADM1

Overland Park, KS

#6 Apr 2, 2012
My Regional VP and Market Director want high potential DM's to do schedules, take on special assignments and manage multiple departments . The 90% of DM's that are glorified CSA's do downstocking and code 75's.

Since: Mar 12

Location hidden

#7 Apr 3, 2012
ADM1 wrote:
They are your boss, and they write the schedule. I'm not really sure why FT CSA's and specialists were ever on a equal rotation with their managers in the first place. Not saying DM's shouldn't close, open, and work mids evenly. I think that's the only way to know all parts of their business. However, I HATE it when people gripe about their schedule. Open availability means EVERYONE, and especially those lower on the totem pole. You don't hear DM's bitching about the ASM's schedule.
My department, and most of the store, is going to the forecast schedule, meaning you will work what kronos spits out or lump it.
Sounds like the words from a dictator. CSA's are nothing more than slaves in the world of retail for managers like you. How can one plan their activities if they don't have somewhat of a fixed schedule.

Just another reason to hasten the look for another job.

DM's don't complain about an ASM's schedule because ASM's work 10-11 hour days-DM's that I know don't want that schedule.

CSA's and specialists are the ones who help you make your bonus...you ought to appreciate what they do for so little money.
Captain_Morgan02

Waxhaw, NC

#8 Apr 5, 2012
I've always been under the impression that the corporate rotation was your guideline and should really only be altered to provide coverage in the best way for that store. Days off really shouldn't be screwed with. No real need unless someone is on vacation or something like that.
wtf 1

Hayward, CA

#9 Apr 5, 2012
Captain_Morgan02 wrote:
I've always been under the impression that the corporate rotation was your guideline and should really only be altered to provide coverage in the best way for that store. Days off really shouldn't be screwed with. No real need unless someone is on vacation or something like that.
I agree. I don't mess with my associates days off. It's wrong when DM's out there edit to fit their needs.
Bird

United States

#10 Apr 6, 2012
Let me guess, to this manager, it would not have been fair if Lowe's did not hire or promote them because they did not have reliable transportation, but it is completely fair for him to withold a reliable schedule from associates to support his inadequacies. In essence, everyone around him has to change, not him. This is one of the problems with Lowe's. They hire people that are unreliable, slackers, etc, and then, they expect the people that do work hard to make up the extra effort needed to correct their mistakes. This is, of course, instead of holding the people at fault accountable for their actions, like any manager should.

Instead, just like ADM1, they try to make good workers feel guilty or less than hard working when they expect to be respected, and given a chance to have a life, then pound their chest about special assignments, then make remarks trying to denounce other people around them in order to make themselves feel adequate.
Sunray

Sarasota, FL

#11 Apr 6, 2012
Some jobs are more desirable than others and come with better something (hours,pay,status,benefits) etc. this is done to encourage others to strive for a different position. Open availablity is just that and if you actually look at the corporate schedule, there are some positions that are not listed or the rotation is for more or less people than what we have forcing you to alter the schedule anyways so just get over it and show up when your scheduled. quit whining.
DMxMD

Red Oak, TX

#12 Apr 6, 2012
Sunray wrote:
Some jobs are more desirable than others and come with better something (hours,pay,status,benefits) etc. this is done to encourage others to strive for a different position. Open availablity is just that and if you actually look at the corporate schedule, there are some positions that are not listed or the rotation is for more or less people than what we have forcing you to alter the schedule anyways so just get over it and show up when your scheduled. quit whining.
Thank you. If you want a 9-5 m-f job, quit and go work for the city. Whining does no good. The same person/company is still writing your schedule.
Captain_Morgan02

Waxhaw, NC

#13 Apr 6, 2012
DMxMD wrote:
<quoted text>Thank you. If you want a 9-5 m-f job, quit and go work for the city. Whining does no good. The same person/company is still writing your schedule.
The fact that you work retail shouldn't negate the fact that everyone should work a fairly even rotation. Department managers who put their folks working the crap schedules should be ashamed.
Bird

United States

#14 Apr 6, 2012
Sunray wrote:
Some jobs are more desirable than others and come with better something (hours,pay,status,benefits) etc. this is done to encourage others to strive for a different position. Open availablity is just that and if you actually look at the corporate schedule, there are some positions that are not listed or the rotation is for more or less people than what we have forcing you to alter the schedule anyways so just get over it and show up when your scheduled. quit whining.
And people wonder now days why they can't get any service. Maybe it is people like you, and others disrespecting and treating their co-workers/employees like crap. I once worked a job that had a 6 day a week schedule, started at 8AM, and ended when you were done. However, I had no problem with this, because I knew the hours and stipulations when I took the job. It was put out there for me right from the beginning, and it made the job more enjoyable because I knew what to expect. I knew I could not make elaborate plans etc from day to day unless it was on Sunday, or late at night.

However, when you are hired and told you will have a rotating, reliable schedule, and every time you think you have a day off, the schedule is amended to fit the needs of one person who can't get with it the same as everyone else around them, then I can understand why you may be pissed or feel like you are being completely disrespected. On top of that, you have managers telling you to quit whining and quit expecting to be both treated and respected as promised when you were hired. Quit expecting to have a reliable schedule, you are whining, and you actually don't count as much as I do.

It is a tactic, not born out of special circumstances, etc, yet it is simply a tactic to make you feel bad, or less than a hard worker to make management's and corporate's job easier. Now, they don't have to correct the situation, or hire reliable workers, or even enough workers. Now you are there to take the brunt of the situation, and correct it for them. Two hour window in the electrical department when nobody is scheduled? Quit whining and do pick up that extra phone and call buttons! Department manager that can't find reliable transportation, shut up and change your schedule so we can continue to make an unreliable worker fit in, rather than find someone that isn't hindered by personal situations. They are walking donw easy street. Until Lowe's stops this, it will be a revolving door for college students, retirees, and fresh high-school grads. What it won't be is a company that retains knowledgable, happy, hard working employees that want to stay out of choice rather than necessity.

Since: Mar 12

Location hidden

#15 Apr 7, 2012
Lowes management doesn't have a clue how to treat their employees. Their mantra about hiring the best people and caring about is media hype. They could learn some lessons from Tom Peters and the leaders of the past. This might come back and bite them if the economy comes back and more opportunities come along. They will be left with young, part-time employees who know little and are not reliable.
Nedm

Pembroke, MA

#16 Apr 7, 2012
"They are walking donw easy street. Until Lowe's stops this, it will be a revolving door for college students, retirees, and fresh high-school grads. What it won't be is a company that retains knowledgable, happy, hard working employees that want to stay out of choice rather than necessity."

But most retailers are like that. Times have changed significantly since retail was a sought after profession. Sears used to treat their sales staff like gold (in the 70's). By the time the 1990's came around walmart was nation if not international. By the time the 2000's came around the internet started to creep in.

Lowes for all of its faults at least is still selling things that usually require someone to physically look at them to use them (wood and paint come to mind). Yes the housing market is pretty much gone but there is still some demand for nuts, bolts, paint, wood, wall paper etc. I cannot say the same about places like Radio Shack, Best Buy, Aarons etc. If the customer doesn't "need" the product then the company dies out. Borders ignored ebooks until it was too late.
Bird

United States

#17 Apr 7, 2012
Nedm wrote:
But most retailers are like that. Times have changed significantly since retail was a sought after profession. Sears used to treat their sales staff like gold (in the 70's). By the time the 1990's came around walmart was nation if not international. By the time the 2000's came around the internet started to creep in.
Lowes for all of its faults at least is still selling things that usually require someone to physically look at them to use them (wood and paint come to mind). Yes the housing market is pretty much gone but there is still some demand for nuts, bolts, paint, wood, wall paper etc. I cannot say the same about places like Radio Shack, Best Buy, Aarons etc. If the customer doesn't "need" the product then the company dies out. Borders ignored ebooks until it was too late.
Sure, most retailers are like that. However, most retailers sell things that don't require a great deal of knowledge to purchase, and they do not sell in depth services such as installations, etc that require knowledgeable staff to promote. For instance, Selling flooring, roofing, kitchens, etc for installation takes a great deal of attention to detail. You cannot simply throw a couple of people in a position whose reply to questions is "I'm not sure" and expect to convince customers to spend thousands of dollars for services or products promoted by them. We aren't talking about spending 50 bucks for a sheet set and two pillows from Wal-Mart or a gift basket from Hallmark. We are talking high dollar items and projects that require knowledge to set up, and to be sure the customer leaves with what they need the first time. I know if I walked on a car lot and got a car salesman that didn't know much about the cars he or she was selling, I wouldn't be buying there, even if I did NEED a car. People who know electrical and plumbing codes, or who are knowledgable on such things are valuable. They aren't going to be able to keep people with such knowledge by treating them like doormats or "low on the totem pole". And no matter what anyone says, it is the people that make it happen, not the selling-center, installed sales program, Kronos, LEF or whatever. Heck, they don't even work half the time anyways.
Anonymous

Acworth, GA

#18 Apr 24, 2012
Im surprised this really churned out some good banter :)

At the end of the day, let me know my days off in advance (planned rotation) and ill be happy. Lowes is just a paycheck just as some have stated specialists and csa's are just the slave workers. I have no aspirations to stay with a company that is ok having people like my department manager in a "management" role. Its really a joke..when it was just myself and the other specialist our department was smoother. We didn't have hiccups by associates with less knowledge and our asm verified the schedule with us. It worked out very well!
nedm

Pembroke, MA

#19 Apr 25, 2012
@bird
"For instance, Selling flooring, roofing, kitchens, etc for installation takes a great deal of attention to detail."
True to a point but outside of kitchen design either the customer is a diyer or someone looking to get a install. You cannot realistically give advice beyond some basics. That is also why there are dozens of books that for a low price ($50 isn't much) it illustrates everything.The majority of the books are in color and they really did pick a good variety of ones to help consumers. These aren't Ikea like instructions. It is pretty rare to have someone write down detailed instructions that an employee gives anyway. At least with the books it waives the liability away from the store, gives the store some profit and saves them time for the customer and company.
"People who know electrical and plumbing codes, or who are knowledgable on such things are valuable."
Lowes employees cannot cite code. It is too much of a liability..same for HD, Menards, HH Gregg or any other retailer. If someone wants to go find the code they contact the town or city they live in. Customers can come from a number of different areas and it is really their responsibility to know it. In my state unless you are a licensed plumber you can only do work on exposed piping. You cannot legally reroute plumbing in walls, ceilings and floors in Mass.
Besides that is not something you can make money on. If it gets to that point just sell them an install.
Sometimes a customer gets what they pay for. If they are willing to spend 10K on a project or more they'd have more faith in a $50 book than an employee. Just like if someone has a 300K house and chooses a kwikset $20 lock over a $300 Baldwin they have no one to blame but themselves.
Pedro

Mooresville, NC

#20 Oct 20, 2013
ADM1 wrote:
They are your boss, and they write the schedule. I'm not really sure why FT CSA's and specialists were ever on a equal rotation with their managers in the first place. Not saying DM's shouldn't close, open, and work mids evenly. I think that's the only way to know all parts of their business. However, I HATE it when people gripe about their schedule. Open availability means EVERYONE, and especially those lower on the totem pole. You don't hear DM's bitching about the ASM's schedule.
My department, and most of the store, is going to the forecast schedule, meaning you will work what kronos spits out or lump it.
I'm not sure what position your in but I'm not "lower on the totem pole " regardless of who the hell you are. If you are changing the schedule to make your life better... then I will complain. That isn't a MORAL thing to be doing in the first place and you don't deserve to be in a leadership position.

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