Posted in the Lowes Companies Forum
#1 Dec 27, 2012
I am so sick and tired of this annoying program.I have never hated any program more than I hate MyLowes. We just got back another mystery shop and the cashier did not offer MyLowes. My store manager is freaking out, my admin ASM is threatening to write up cashiers whose scan rates are under 25%. I am told to document all cashiers whose scan rates are low.(I am the admin DM) I don't want to write everyone up. Our EOS scores are the worst in the REGION. I am battling to build a positive moral and I am losing terribly. The answer to all problems is to document people, that is how my management team handles issues. There are so many other ways to motivate positively; instead they always choose the negative path. I think it is asinine the way MyLowes is tracked. Corporate is really pigeon holing the cashiers on this one. I have been yelled at by 3 customers because, quote, "I don't want a MyLowes card and I don't want to hear about it every time I come in here" If you add a few cuss words and an aggressive tone, that is what I get the pleasure of dealing with and that was just yesterday. The floor does not support it, so the first time they are hearing about the program is in the check out line. It is not an easy program to describe so lines build up fast and peoples patience get tested. I am new to being a DM up front. I was on the floor as a Dm for a few years and now I am up front. I can see Lowe's ideology that they are trying, and I stress trying, to implement but I question its successful nature. The computer systems barley work as it is and now we are trying our hardest to keep up with the Jones. In summery, I hate MyLowes.
Metaphor for LEF
There is an old dilapidated house.
Throw a fresh coat of paint on it and in it.
Put in some shiny, new appliances.
Add a few more aesthetic touch ups here and there.
Now sell it like it is top quality, when all the core working are old and falling apart.
That is what I feel that lowes is doing to us, just my personal opinion.
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