Why doesn't lowes train people?
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Since: Jul 11

Location hidden

#21 Sep 5, 2012
DMxMD wrote:
I'm not sure what went through their heads ending formalized training. It was incredibly helpful when I went through ASM traing programs at both Walmart (12weeks) and Target (6weeks). It simply doesn't seem to be valued by the current brass. All I have to offer on the subject is a quote directly from my SVP while discussing some SS issues we were having a couple months ago. It shows their thought process pretty clearly I think.
"You know when we bring someone onboard as a SS, DM, ASM, SM, they tell us in the interview what they're going to do for us, for the company. When we hire them or promote them they tell us they can do the job. We EXPECT them to already gave the skills they need to do the job. Once in a while we get a sales specialist, or all the other levels for that matter, that don't make good on their promises. Now think about this, if you go in to the store and buy a product, it has a list of features on the box right? Well if you get it home, use it for a day or two, and it doesn't do any of the things it promised, what are you gonna do? You're gonna want your money back right? What do you want to do for Lowes? You want his job one day right?(pointing at my MD) What lowes needs right now is people that make good on what they sold us in the interview, and leaders like you to stand up and tell those folks that aren't performing,'I want a refund.'
Basically what I got from this conversation was, training isn't necessary or coming any time soon. You either have it or you don't, and if you don't, it won't be long before they pull the plug, because there's somebody else out there that will do a better job.
Many folks have the essentials to perform a particular job. Let's face it, retail isn't rocket surgery. What they lack is the training, mentoring, acclimation to a particular company, their culture, processes, policies, et al. You can start with the "raw materials" knowing they can be molded to fit the company's mission. that is if they have one. Systematic and applicable training is an asset to any company.
nedm

Pembroke, MA

#22 Sep 5, 2012
While I understand that retail is not surgery at the same time lowes advertises itself as a place for service. For example it has a commerical that shows a couple with a house with everything breaking, snapping, falling apart, leaking etc.

Having the products is fine and I have no issue with pushing of programs but how much would it hurt for just product knowledge? Forget about installs, sos orders and even deliveries for a moment.

Not all customers coming though the door are diy'ers. If they cannot afford a install and baulk at a book then what is the recourse? Either lowes needs to change the advertising or change the training because it practically is false advertising.

Since: Jul 11

Location hidden

#23 Sep 5, 2012
nedm wrote:
While I understand that retail is not surgery at the same time lowes advertises itself as a place for service. For example it has a commerical that shows a couple with a house with everything breaking, snapping, falling apart, leaking etc.
Having the products is fine and I have no issue with pushing of programs but how much would it hurt for just product knowledge? Forget about installs, sos orders and even deliveries for a moment.
Not all customers coming though the door are diy'ers. If they cannot afford a install and baulk at a book then what is the recourse? Either lowes needs to change the advertising or change the training because it practically is false advertising.
They won't be changing the ads any time soon. They're trying to do more with less. It's the "save yourself into a profit" theory. No different than auto repair chains that either gouge the customer or screw up their vehicle. It's America. Smoke, mirrors, over promise, under deliver.
nedm

Pembroke, MA

#24 Sep 6, 2012
@formersm

"nedm you're getting a bit testy aren't you? Wasn't aware that you required a response from me. I have a job my friend and can't respond on a whim. You asked a dozen questions so not sure which you think I don't have balls to respond to."

Well given that some have used swares here I don't think what I said is out of the question here. Besides you stated a false statement that no policy states that schedules cannot be changed. I posted a link to the scanned copy I had when I was there.

The difference is here you are attempting ad hoemium attacks personally while I am asking mearly questions about the company. I assume those in higher positions know more about operations than those below (sm vs loader). If that assumption is incorrect that's fine. I'm asking questions for others on the board as there's always at least 40 people on here reading the posts.

"Your thought process seems to imply that everyone is hired into Lowes with an equal amount of knowledge and experience."

I realize that isn't the case but at the same time if you don't ask for it then chances are you don't receive it.

"To differentiate between specialists, CSA's and mgrs depends on experiences. Promotions depend on what I observe, the level of engagement, attitude, leadership, sales ability, etc. Training is relative to the position and would take far to long to explain to you."

Then explain it to everyone else on the board reading these messages again! What am I Stevenson in the Cuban missile crisis?

"As to leadership positions, nothing beats on the job development. The degree may help with business accumen but doesn't guarantee maturity, people skills and leadership skills."

Sometimes experience can backfire because it does not involve actually learning a subject.

Remember the Vietnam war?
Robert McNamara had experience at Ford and was the secretary of defense. The USA didn't push further into north vietnam because generals and others thought the experience from korea would cause china to do the same thing.

He was wrong...DEAD wrong. Decades later visiting Vietnam McNamara said this was the reason why the USA didn't push further north as detailed in the movie Fog of War
http://en.wikipedia.org/wiki/The_Fog_of_War
He was told by Vietnamese officals that were shocked that they have always HATED the Chinese.

Any anthropology student or professor or anyone that has been to asia could easily tell you that and it would not have taken 15 or so years and 50,000 GI's lives. Unlike what the "experienced" military thought at the time not all asians are alike or have solidarity with one another.

Heck just look at other subjects. Professional model of police vs Community. Professional valued the experience but it regulated police to pretty much only leave hq when there was a call. Community based incorporated studying people and becoming part of the community. Walking the beats, knowing the people etc.

As much as experience might help people what is really valued is someone elses experience. There's no need to reinvent just to get experience. Does a SM have experience in ALL departments? No of course not as it would make little sense.If everyone knows how to do everything then the value of the skill goes down.If everyone in a store knew how to design a kitchen how much would a kitchen designer really make?

If experience alone was the only factor in knowing anything then we would have much higher car fatalities from not wearing seatbelts, higher AIDS rates from not wearing protection, higher crime rates because after all how bad could jail be if you don't value someone elses experience?

It is much easier to confirm a degree than experience. What competency tests does someone with experience pass and can pass again? If you cannot measure it then you cannot use it.Making sold business decisions based on "feelings" or "hunches" are not a good long term plans.
faux Niblock

Schnecksville, PA

#25 Sep 6, 2012
Just watch the training video:

http://youtu.be/go0WIVRklYM
DMxMD

Gardner, KS

#26 Sep 6, 2012
nedm wrote:
@formersm
"nedm you're getting a bit testy aren't you? Wasn't aware that you required a response from me.
Well given that some have used swares here I don't think what I said is out of the question here. Besides you stated a false statement that no policy states that schedules cannot be changed. I posted a link to the scanned copy I had when I was there.
The difference is here you are attempting ad hoemium attacks personally while I am asking mearly questions about the company. I assume those in higher positions know more about operations than those below (sm vs loader). If that assumption is incorrect that's fine. I'm asking questions for others on the board as there's always at least 40 people on here reading the posts.
Then explain it to everyone else on the board reading these messages again! What am I Stevenson in the Cuban missile crisis?
"As to leadership positions, nothing beats on the job development. The degree may help with business accumen but doesn't guarantee maturity, people skills and leadership skills."
Sometimes experience can backfire because it does not involve actually learning a subject.
Remember the Vietnam war?
Robert McNamara had experience at Ford and was the secretary of defense. The USA didn't push further into north vietnam because generals and others thought the experience from korea would cause china to do the same thing.
He was wrong...DEAD wrong. Decades later visiting Vietnam McNamara said this was the reason why the USA didn't push further north as detailed in the movie Fog of War
http://en.wikipedia.org/wiki/The_Fog_of_War
He was told by Vietnamese officals that were shocked that they have always HATED the Chinese.
Any anthropology student or professor or anyone that has been to asia could easily tell you that and it would not have taken 15 or so years and 50,000 GI's lives. Unlike what the "experienced" military thought at the time not all asians are alike or have solidarity with one another.
Heck just look at other subjects. Professional model of police vs Community. Professional valued the experience but it regulated police to pretty much only leave hq when there was a call. Community based incorporated studying people and becoming part of the community. Walking the beats, knowing the people etc.
As much as experience might help people what is really valued is someone elses experience. There's no need to reinvent just to get experience. Does a SM have experience in ALL departments? No of course not as it would make little sense.If everyone knows how to do everything then the value of the skill goes down.If everyone in a store knew how to design a kitchen how much would a kitchen designer really make?
If experience alone was the only factor in knowing anything then we would have much higher car fatalities from not wearing seatbelts, higher AIDS rates from not wearing protection, higher crime rates because after all how bad could jail be if you don't value someone elses experience?
It is much easier to confirm a degree than experience. What competency tests does someone with experience pass and can pass again? If you cannot measure it then you cannot use it.Making sold business decisions based on "feelings" or "hunches" are not a good long term plans.
Wow. Just wow... I love the part where we start comparing lowes to the Vietnam war. At least he cleared up that bit about all asians being the same.
Nedm, I'm not even sure if we're allowed to answer a direct question on policy and procedure from you since you don't work for the company.
FormerSM

United States

#27 Sep 6, 2012
DMxMD wrote:
<quoted text>
Wow. Just wow... I love the part where we start comparing lowes to the Vietnam war. At least he cleared up that bit about all asians being the same.
Nedm, I'm not even sure if we're allowed to answer a direct question on policy and procedure from you since you don't work for the company.
@DM
I'm not even going there with him. It's nonsense. I regret the apology I extended to nedm in another post. I don't take orders well from strangers on the Internet, nor do I have the time and inclination to give him the equally long winded responses he seems to need.
Robert McNamara Quotes

Schnecksville, PA

#28 Sep 6, 2012
DMxMD wrote:
<quoted text>
Wow. Just wow... I love the part where we start comparing lowes to the Vietnam war. At least he cleared up that bit about all asians being the same.
Nedm, I'm not even sure if we're allowed to answer a direct question on policy and procedure from you since you don't work for the company.
"A computer does not substitute for judgment any more than a pencil substitutes for literacy. But writing without a pencil is no particular advantage."
Marlon Brando Quotes

Homestead, PA

#29 Sep 6, 2012
"The horror...the horror."
Captain Willard Quotes

Schnecksville, PA

#30 Sep 6, 2012
"I'd wake up and there'd be nothing. I hardly said a word to my wife, until I said "yes" to a divorce. When I was here, I wanted to be there; when I was there, all I could think of was getting back into the jungle. I'm here a week now... waiting for a mission... getting softer. Every minute I stay in this room, I get weaker, and every minute Charlie squats in the bush, he gets stronger. Each time I looked around the walls moved in a little tighter."
Lowes Capt Willard Quote

Homestead, PA

#31 Sep 6, 2012
"Every minute I stay at lowes I get poorer and Bobby gets richer..."

Since: Jul 11

Location hidden

#32 Sep 6, 2012
FormerSM wrote:
<quoted text>
@DM
I'm not even going there with him. It's nonsense. I regret the apology I extended to nedm in another post. I don't take orders well from strangers on the Internet, nor do I have the time and inclination to give him the equally long winded responses he seems to need.
The little fella,(that's how I envision him), is starting to write manifestos, eerily similar to the Unabomber's.
Easily Amused

Mooresville, NC

#33 Sep 6, 2012
While I agree that LLC has very little value, the training programs such as MTP,SMTP and AMTP still exist. The change is that you do not go through these programs until being placed into the position. This often gets overlooked for many months and sometimes does not happen at all. This is why on the job training is crucial for any employee. I contributed to the training of a newly promoted ASM and 10 months later, he finally went into MTP.
Spanish Mike Alvarez

Schnecksville, PA

#34 Sep 6, 2012
Wasn't the Pinto McNamara's idea?

http://www.orangecountylaw.com/photos/fuelsys...

Since: Jul 11

Location hidden

#35 Sep 6, 2012
Easily Amused wrote:
While I agree that LLC has very little value, the training programs such as MTP,SMTP and AMTP still exist. The change is that you do not go through these programs until being placed into the position. This often gets overlooked for many months and sometimes does not happen at all. This is why on the job training is crucial for any employee. I contributed to the training of a newly promoted ASM and 10 months later, he finally went into MTP.
Makes sense. When I was there they were pumping out Zone Managers, paying them as such, and had no spots open.
Douching Nedms bung

Mooresville, NC

#36 Sep 6, 2012
HaHaHa!!!! I'm cutting off the Directv... Nedm is more than enough entertainment! This guy is freaking hilarious! What a douche!
Spanish Mike Alvarez

Schnecksville, PA

#37 Sep 6, 2012
Douching Nedms bung wrote:
HaHaHa!!!! I'm cutting off the Directv... Nedm is more than enough entertainment! This guy is freaking hilarious! What a douche!
Mooresville IP,

You represent Lowe's Management well. You must be one of Niblock's favorites.

Sooner or later they will replace you also.

Your functional illiteracy will limit how far you can go, not only at Lowe's but in life as well.

You can only hide it for so long.

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