open enrollment
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Newman Smith

Pittsburg, KS

#1 Jan 24, 2011
Did any other stores experience a "glitch" during open enrollment that erased applications for 2011 health coverage. This happened to several of us, and we know we all hit submit on the application. We are now told that we don't have health coverage for 2011 and cannot reapply until November for 2012.
uninsured

United States

#2 Jan 26, 2011
Yes this has happened to a few people I know. Any responses from others?
uninsured

United States

#3 Jan 26, 2011
been with Lowe's over ten years and really would like to know if any one else has been affected by the "glitch". who do we contact, who do we email? time is running out and we need medical coverage!
SeekLegal

Lexington, KY

#4 Jan 27, 2011
Newman Smith wrote:
Did any other stores experience a "glitch" during open enrollment that erased applications for 2011 health coverage. This happened to several of us, and we know we all hit submit on the application. We are now told that we don't have health coverage for 2011 and cannot reapply until November for 2012.
This seems to be an ongoing problem for years now. In many stores people somehow get their bennies dropped and are told, "too bad, nothing we can do". Lots of posts about HR being soo bad at Lowes yet they never seem to "layed off". You make a mistake - final then fired, they make a mistake - nothing we can do.
GET A LAWYER! Sue them to make it right. Time to UNIONIZE people! Stop the madness! Fight back!

Since: Jan 11

Fort Worth, TX

#5 Jan 29, 2011
If you have insurance problems, just take your confirmation page (we were told to print them @ open enrollment) to your Hr mgr. They can call benefits & get the issue corrected.
norm

West Des Moines, IA

#7 Feb 24, 2011
uninsured wrote:
been with Lowe's over ten years and really would like to know if any one else has been affected by the "glitch". who do we contact, who do we email? time is running out and we need medical coverage!
i am in the same boat with all of you and i had the store manager by my side with me and when submitted as well and they say not going to fix said i did not submit ,then why did my add.life print and nothing else ,and of course they saw that i elected the 500 co pay and the dental but i decided to get only the add life and wave health benifits sure .i planed to kill my self and needed no health benifits at 56 yrs old.talked to a law firm today and they agreed that this new software is by design and are looking in to it .
LeadH20Wreck

Orlando, FL

#8 Feb 25, 2011
norm wrote:
<quoted text>i am in the same boat with all of you and i had the store manager by my side with me and when submitted as well and they say not going to fix said i did not submit ,then why did my add.life print and nothing else ,and of course they saw that i elected the 500 co pay and the dental but i decided to get only the add life and wave health benifits sure .i planed to kill my self and needed no health benifits at 56 yrs old.talked to a law firm today and they agreed that this new software is by design and are looking in to it .
Does anyone at Lowe's know spelling and punctuation??????
norm

West Des Moines, IA

#9 Feb 25, 2011
LeadH20Wreck wrote:
<quoted text>Does anyone at Lowe's know spelling and punctuation??????
you got the the basic idea of the mess. p..ck address it co. man.and would you like to meet norm in person?
LeadH20Wreck

Orlando, FL

#10 Feb 26, 2011
norm wrote:
<quoted text>you got the the basic idea of the mess. p..ck address it co. man.and would you like to meet norm in person?
Thanks, but NO THANKS!!! I continue to believe that spelling and punctuation are a plus.
Dave

Saint Peters, MO

#11 Feb 26, 2011
Newman Smith wrote:
Did any other stores experience a "glitch" during open enrollment that erased applications for 2011 health coverage. This happened to several of us, and we know we all hit submit on the application. We are now told that we don't have health coverage for 2011 and cannot reapply until November for 2012.
I don't know about any "glitch", but I believed that I was signing up for family coverage and ended up with single coverage. Now my wife and kids are without insurance until I can get them covered - somehow. I went all the way to coporate but they refuse to correct this obvious mistake. They tell me it's out of they're hands. What do they care? Something like this could never happen to them.
Lowes Customer

Milton, MA

#12 Feb 27, 2011
I don't know about any "glitch", but I believed that I was signing up for family coverage and ended up with single coverage.

All these health care issues are really sad. Health care issues happening so frequently in multiple stores would lead anyone to realize that something is hugely wrong with their system. Intentionally or not, I don't know, but it seems that Lowe's has a real problem on their hands and their heads in the sand.
It is disgusting that store HR and even corporate HR won't come to the aid of the employee. Doing nothing to help "your team" shows lack of concern and a willingness to place their people and their families in a potentially bad situation.
I do hope that whoever spoke to an attorney [mentioned earlier] can get some kind of class action remedy in place with top management so people can have the benefit protections that they signed up for and deserve.
razorback

United States

#13 Feb 27, 2011
SeekLegal wrote:
<quoted text>This seems to be an ongoing problem for years now. In many stores people somehow get their bennies dropped and are told, "too bad, nothing we can do". Lots of posts about HR being soo bad at Lowes yet they never seem to "layed off". You make a mistake - final then fired, they make a mistake - nothing we can do.
GET A LAWYER! Sue them to make it right. Time to UNIONIZE people! Stop the madness! Fight back!
Hr is just another example of how Salaried Mangers will screw shit up just to help the company. My HR keeps scheduling x employees to work saving hours. Don't forget they all get their do nothing money next month I cave not gotten one all year
Same Boat

Marion, OH

#14 Mar 25, 2011
Any result from your attorney?
norm wrote:
<quoted text>i am in the same boat with all of you and i had the store manager by my side with me and when submitted as well and they say not going to fix said i did not submit ,then why did my add.life print and nothing else ,and of course they saw that i elected the 500 co pay and the dental but i decided to get only the add life and wave health benifits sure .i planed to kill my self and needed no health benifits at 56 yrs old.talked to a law firm today and they agreed that this new software is by design and are looking in to it .
Same Boat

Marion, OH

#15 Mar 25, 2011
I am writing this email as part of the Lowe’s code of conduct. I feel the conduct should go both ways – do the right thing. I know Lowe’s holds their employees to such conduct, but feel that Lowe’s decision with regard to the 2011 benefit elections lacks good faith. Obviously there are several employees who thought that they had insurance coverage in 2011 and have found out otherwise. They have been told that they cannot enroll until the 2012 open enrollment as they waived coverage. I also wonder if there are employees out there who don’t yet realize that they aren’t covered as they haven’t questioned it and assumed it is the same as 2010 as they elected benefits for 2011. No cancellation of coverages were issued. I’m wondering if it was a computer glitch as some employee’s state or whatever the problem, I think Lowe’s should compare last year and this year and contact those employees or HR managers to see if coverage is needed or elected and had problems with the process. I feel that Lowe’s is lacking good faith and having a pattern of not doing the right things, especially on the heals of the recent overtime issues and required payouts. I just can't believe it with that many people who are without insurance this year as compared to 2010, that Lowe's didn’t question it, take some responsibility, own up to it and make it right. Over 500 employees - come on! Is it now a financial issue and savings that they don’t want to make it right? It is still early in the year. Medical insurance is a hot topic these days with trying to get coverage for all.
I think Lowe's should do the right thing and make it right for their loyal employees who have put Lowe's where they are today. These employees are the first responders for your customer base and I think Lowe's should treat them as such. Their livelihood is just as important to them as is the top management at the company. Obviously there are issues with the process. Please help these loyal employees get their insurance benefits reinstated.
Richmond Tom

Washington, DC

#16 Apr 8, 2011
I am aware of 3 employees in one store alone who thought they enrolled properly and were later made aware by providers, not Lowe's, that they had no insurance. At least one of these employees faces enormous financial costs because of ongoing medical problems. Lawyers seem unable to help and the company is using ERISA as a shield to avoid dealing with the problem. The only recourse may be to discover as many employees as possible who have similar issues and attempt to bring suit. If we can discern a pattern of gross neglegence or, worse, fraudulence then a lawyer might get interested. Ask around and spread the word, something stinks here! Post your findings here.
Same Boat wrote:
I am writing this email as part of the Lowe’s code of conduct. I feel the conduct should go both ways – do the right thing. I know Lowe’s holds their employees to such conduct, but feel that Lowe’s decision with regard to the 2011 benefit elections lacks good faith. Obviously there are several employees who thought that they had insurance coverage in 2011 and have found out otherwise. They have been told that they cannot enroll until the 2012 open enrollment as they waived coverage. I also wonder if there are employees out there who don’t yet realize that they aren’t covered as they haven’t questioned it and assumed it is the same as 2010 as they elected benefits for 2011. No cancellation of coverages were issued. I’m wondering if it was a computer glitch as some employee’s state or whatever the problem, I think Lowe’s should compare last year and this year and contact those employees or HR managers to see if coverage is needed or elected and had problems with the process. I feel that Lowe’s is lacking good faith and having a pattern of not doing the right things, especially on the heals of the recent overtime issues and required payouts. I just can't believe it with that many people who are without insurance this year as compared to 2010, that Lowe's didn’t question it, take some responsibility, own up to it and make it right. Over 500 employees - come on! Is it now a financial issue and savings that they don’t want to make it right? It is still early in the year. Medical insurance is a hot topic these days with trying to get coverage for all.
I think Lowe's should do the right thing and make it right for their loyal employees who have put Lowe's where they are today. These employees are the first responders for your customer base and I think Lowe's should treat them as such. Their livelihood is just as important to them as is the top management at the company. Obviously there are issues with the process. Please help these loyal employees get their insurance benefits reinstated.
Richmond Tom

Sumerduck, VA

#17 Apr 8, 2011
I have been in contact wih an attorney. The number of employees who have experienced the loss of coverage due to " a glitch" in the system is highly suspicious. Are there other employees who had problems? How can we get in contact with them? Please post any other instances of open enrollment issues. If we can get enough interest, we may be able to get legal help.
D Oakie

Belford, NJ

#18 Apr 25, 2011
I would like to know more about the medical insurance "glitch" at Lowe's. This has happened to a friend of mine.
Richmond Tom

Chester, VA

#19 Apr 26, 2011
D Oakie wrote:
I would like to know more about the medical insurance "glitch" at Lowe's. This has happened to a friend of mine.
I can't speak for every employee, but I do know that at least one employee who desparately needed insurance discovered months later that there was a glitch during open enrollment. He did not get a confirmation after submitting his information, but under no circumstance would he have willingly waived coverage. In fact, Lowe's continued to take the premium out of his check through Jan/Feb. He had numerous claims that were paid by BCBS during that period. Only in March, did he find out through a medical provider that he no longer had insurer. Can you advise about your friend's experience?
lisa k

Atlantic Beach, FL

#20 Apr 27, 2011
I too signed up for insurance and then found that I have none. This also happened to my Dept. Mgr. Our H.R. even sat with him while he did his. I have been told by corporate that I needed to get my own ins. somewhere else.
I am very disappointed in the company. I am a hard working employee with a very strong work ethic and I feel like they don't care.
same boat

Marion, OH

#21 Apr 28, 2011
I am aware of two ee's in marion, oh - there may be more, not sure. Same scenerio - long time employees with the company - always carried coverage - needs coverage - thought they had completed the insurance documents online only to find out much later that the system defaulted them to a non-coverage election. Per Lowe's - too bad.

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