under staffed ???????
DMxMD

United States

#21 Oct 1, 2012
Devils Fan wrote:
<quoted text> I seriously hope that is not the plan. Causing uncomfortable situations for the employees over how long of a period? Don't know about your markets but I'm not seeing one person quiting due to the "purposely placed plan".
If Lowes did place this on purpose it's not working. They will just have to come in at the end of October and fire the hard asses (me) that would not quit.
DMxDR, I'd really like to see you go on Connections mainly your markets community or the Appliance community and make statements that you believe Specialist are overpaid. You know what? You won't. You feel safe hiding behind a name and fake location. End of October you'll get your wish and all your high paid Specialist will move on and get other jobs. However you'll still remain with a company that blames their associates as the main reason for their failure. If anything I see another round of management let go before Specialist are gone.
I'm not afraid to debate anyone, here or on connections. I've gone head to head with a few specialists trying to start rebellions over spiffs on connections, and although I'm not giving my name on here, it wouldn't be hard to find.

All I can tell you on the specialist position is a couple of months ago, direction was sent down and we were tasked with assigning a grade A-C to all specialists in the store and key CSAs. this was hush hush and done with the SM, HR, and ASMs only. You were graded on your sales ability, skill, personality, and productivity. Anyone that was a "spiff underground" meaning sabotaging sales or starting personnel issues because of statements or actions on the issue were automatic C players. The SM was given a short time to come up with plans for each C player to get them to B or out of the company in 6-9 months. Plans were also made for B players to make them promotable A players. I do not know if this was just a region thing if company wide, but attitude really does matter with this stuff guys. The company is simply not going to continue to pay people to bash them daily on connections for ever.

Since: Oct 11

Location hidden

#22 Oct 1, 2012
DMxMD wrote:
<quoted text>
I'm not afraid to debate anyone, here or on connections. I've gone head to head with a few specialists trying to start rebellions over spiffs on connections, and although I'm not giving my name on here, it wouldn't be hard to find.
All I can tell you on the specialist position is a couple of months ago, direction was sent down and we were tasked with assigning a grade A-C to all specialists in the store and key CSAs. this was hush hush and done with the SM, HR, and ASMs only. You were graded on your sales ability, skill, personality, and productivity. Anyone that was a "spiff underground" meaning sabotaging sales or starting personnel issues because of statements or actions on the issue were automatic C players. The SM was given a short time to come up with plans for each C player to get them to B or out of the company in 6-9 months. Plans were also made for B players to make them promotable A players. I do not know if this was just a region thing if company wide, but attitude really does matter with this stuff guys. The company is simply not going to continue to pay people to bash them daily on connections for ever.
It amazes me anyone would say anything negative on connections. Nothing like providing nails for your employment coffin.

I don't mind learning new things, helping others etc. I want proper training, appreciation and respectable pay. Several things about "older" employees (generally)--1. they are dependable, 2. they are on time, 3. they have a good work ethic, 4. they have valuable work and life experiences that they bring to the workplace daily AND use (something Lowes takes for granted). Depts. are clean, organized, faced, downstocked and customers are waited on not because of anything management has done--but because of our work ethic and experience. Personally-I do not need alot of managing-training, yes, managing no. Tell me what is expected, train me in the processes and ways of Lowes, and don't micro-manage me. I can stay busy-there are always things to clean, face, downstock, carts to get etc.

Do I want Lowes to fail--no-they employ alot of people. They may fail because of themselves-egos & pay of top management, poor training of employees, poor or outdated processes, poor technology, poor pay for employees and lack of recognition for employees. Your customer service is only as good as your employees, and your employees are only as good as the training and tools they have to work with-both which is under management control.
Spanish Mike Alvarez

Schnecksville, PA

#23 Oct 1, 2012
DMxMD = troll.
nedm

Pembroke, MA

#24 Oct 1, 2012
"Everyone always thinks we're following depot, but if you really look at the changes of LEF, its obvious we are really trying to differentiate ourselves from depot and become a LOT more like Target is to Walmart. Those two will never be true competition, but Target has figure out how to carve out its own market share by catering to a different crowd. All the changes we've made in the last few months remind me a TON of Target."

I'd agree.

As for specialists frankly as former sm said this is not a position that would be around in the future.

It is beyond lowes..hd but the whole market.

There are sales positions if you love selling but I'd argue that multilevel marketing (amway, shaklee, market america etc) and direct selling (avon and mary kay) aren't really the same as appliances and flooring.

Since: Sep 12

Brandon, MS

#25 Oct 1, 2012
frankly selling instore is different than what I believe is real salemanship. Real salesmanship is when you go out and find customers to sell. I do not know anyone who happened to be in Lowes buying a paintbrush who was sold into a washer dryer. People come in looking for the appliance and yes the specialists may lead them in one direction or another but the people came into buy one. Sales specialist will have to go away it cost too much to keep them unless they are performing so next will be quotas. Make it you keep your job but dont and welcome to outside garden.

Since: Oct 11

Location hidden

#26 Oct 1, 2012
NewBee wrote:
<quoted text>
"The only thing worse than training employees and losing them is not training them and keeping them."
Zig Ziglar
Another Ziglar Quote-"People don't care how much you know until they know how much you care."

"Catch People Doing Something Right" (instead of wrong like our management does.
zal front load

Angola, NY

#27 Oct 1, 2012
so basically if an associate has very good sales ability, a strong work ethic, great personality and is a productive asset to the store but just so happens to have openly disagreed with some corporate idea, that associate is automatically rated a C ? And some wonder why this company is in trouble?
DMxMD

Greenwood, NE

#28 Oct 1, 2012
zal front load wrote:
so basically if an associate has very good sales ability, a strong work ethic, great personality and is a productive asset to the store but just so happens to have openly disagreed with some corporate idea, that associate is automatically rated a C ? And some wonder why this company is in trouble?
Yes, because no matter how valuable you are to your one lousy dept in one lousy store out of 1700+, if you are spreading cancer through the store, or even the company via connections, you are a liability and costing the company a lot of money when you look at all factors involved. There is a HUGE difference between disagreeing privately and standing in a soapbox (connections) screaming to all who will listen how much you hate the place that pays your bills. Inciting a rebellion or trying to organize fellow disgruntled employees will not continue to be ignored. Going forward those that continue to speak out publicly against the company will be terminated. A couple weeks ago control of connections was transferred from IT to the HR pyramid. I would expect new restrictions on when and how connections is used, allong with a stricter social media policy that HR will begin to terminate for.
zal front load

Angola, NY

#29 Oct 1, 2012
DMxMD....you seem to be a reasonably bright individual. So one has to wonder how you arrive at such a ridiculous stance. Nobody is talking about sabotaging the company(they're doing that well enough on their own) and nobody is condoning being a A-hole but if we've come to the age when expressing a different view is stifled and punished, then its a sad day. I guess the Lowes open door policy is a sham then. Is it justifiable to terminate someone just for disagreeing? March lock-step and heil hitler kinda thing huh? Maybe its true that they just want to cleanse the company of everyone who doesn't genuflect at the Lowes altar. As the old saying goes "be careful what you wish for"
Spanish Mike Alvarez

Schnecksville, PA

#30 Oct 2, 2012
Key to being a great Lowe's employee circa 2012.

1. Wear a large button that reads "LEF or bust!"

2. Stick a broom up your A-hole so you can sweep the floor while you assist customers (multi-tasking).

3. In between customers, run to a terminal to post "I'm all in Mr. Niblock!" on connections.

4. Always compliment your store management on how smart they are and tell them you love working there.

5. When the computer glitch causes you to lose you and your family's health coverage, don't complain, just apply for coverage through your local welfare office.

6. Pretend you don't see Lowe's executives looting the company.

-feel free to add to the list of suggestions...

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nedm

Pembroke, MA

#31 Oct 2, 2012
"I do not know anyone who happened to be in Lowes buying a paintbrush who was sold into a washer dryer."

That's pretty much it. Generally when a specialist is selling something they already want it but it is a matter of specifications, scheduling a delivery, a install etc. Furthermore it is only dealing with customers in the store for the most part.

Outside sales via the PSE/PSI? would be interesting but given the expansion of stores this would just lead to cannibalization. Salesman that go door to door died out a long time ago, heck just watch Boardwalk Empire!

Since: Oct 11

Location hidden

#32 Oct 2, 2012
zal front load wrote:
DMxMD....you seem to be a reasonably bright individual. So one has to wonder how you arrive at such a ridiculous stance. Nobody is talking about sabotaging the company(they're doing that well enough on their own) and nobody is condoning being a A-hole but if we've come to the age when expressing a different view is stifled and punished, then its a sad day. I guess the Lowes open door policy is a sham then. Is it justifiable to terminate someone just for disagreeing? March lock-step and heil hitler kinda thing huh? Maybe its true that they just want to cleanse the company of everyone who doesn't genuflect at the Lowes altar. As the old saying goes "be careful what you wish for"
I have read what people have put on connections--while some of it is true or one's opinion one needs to be careful what & how they say things. Some people lost a lot of money when spiffs went away, to be upset is to be expected, to voice your opinion should be ok-but, once again, one needs to be careful how things are worded etc.

That said, I think what DMxMD is articulating is poor and what you said has merit-it does come across as heavy handed and strikes fear into people. But, I see similar things happening in our country-if my opinion differs from someone else we cannot be friends, if I have a business, people may not shop there because of differing opinions etc. Freedom of speech is being challenged in America-political and in business. We are going back to a top down, dictatorial, controlling management style-that doesn't work. They don't want differing opinions, they want everyone to walk in sync with them and not challenge them. Control-when you keep people poor, you have more control over them because they need the job and management uses fear to keep people in line.

DMxMD demonstrated this in his last post...maybe he/she believes it, maybe it is out of frustration, maybe it is the koolaid that is being served. Once you are in management you tend to take a different view of things and, maybe out of fear yourself come across as in step with upper management-because they need the job as well.

They will use this to "purge" the company of malcontents.(sounds like Germany) and they will lose good people, but, they don't care, they see these malcontents as a problem when in reality some of the problem is being caused by Management themselves. But, they are in control and insecure people take out people they feel are a threat to them. There are true Malcontents and those that are not content because they care about the company and oppose the direction because they don't believe the direction will work. Their caring comes across as being dissatisfied and usually they are people who could be management-they have the skills (maybe more than those in charge) and are just frustrated.
Spanish Mike Alvarez

Schnecksville, PA

#33 Oct 2, 2012
Pedro Rodriquez wrote:
DMxMD demonstrated this in his last post...maybe he/she believes it, maybe it is out of frustration, maybe it is the koolaid that is being served. Once you are in management you tend to take a different view of things and, maybe out of fear yourself come across as in step with upper management-because they need the job as well.
Pedro,

I have a different take on this DMxMD guy. I'm guessing he is late 20's/early 30's based on his level of arrogance.

He came from some mass retailer like Target, Walmart, etc, where he was never promoted. Lowe's hired him and he moved up the ladder to like an ASM very quickly. Only because Lowe's has very little talent or process to teach people how to become managers, so they hire douches like him from the outside.

He has no sense of Lowe's history or culture, so he just kisses up to the people above him.

Instead of running his areas of responsibility, he is on here arguing with the same 4-5 people.

Like all that came before him, his days are numbered. He will eventually fail due to a bad audit, inventory, poor sales, hR issues, etc.

I would bet this DMxMD guy doesn't know the products either. He wouldn't know a 94lb bag of Portland Cement from a piece of chair rail. And could care less, because at his old job, he was hanging training bras and little boys underwear on the hangers and he didn't care then either.
DMxMD

Gardner, KS

#34 Oct 2, 2012
Pedro Rodriquez wrote:
<quoted text>
I have read what people have put on connections--while some of it is true or one's opinion one needs to be careful what & how they say things. Some people lost a lot of money when spiffs went away, to be upset is to be expected, to voice your opinion should be ok-but, once again, one needs to be careful how things are worded etc.
That said, I think what DMxMD is articulating is poor and what you said has merit-it does come across as heavy handed and strikes fear into people. But, I see similar things happening in our country-if my opinion differs from someone else we cannot be friends, if I have a business, people may not shop there because of differing opinions etc. Freedom of speech is being challenged in America-political and in business. We are going back to a top down, dictatorial, controlling management style-that doesn't work. They don't want differing opinions, they want everyone to walk in sync with them and not challenge them. Control-when you keep people poor, you have more control over them because they need the job and management uses fear to keep people in line.
DMxMD demonstrated this in his last post...maybe he/she believes it, maybe it is out of frustration, maybe it is the koolaid that is being served. Once you are in management you tend to take a different view of things and, maybe out of fear yourself come across as in step with upper management-because they need the job as well.
They will use this to "purge" the company of malcontents.(sounds like Germany) and they will lose good people, but, they don't care, they see these malcontents as a problem when in reality some of the problem is being caused by Management themselves. But, they are in control and insecure people take out people they feel are a threat to them. There are true Malcontents and those that are not content because they care about the company and oppose the direction because they don't believe the direction will work. Their caring comes across as being dissatisfied and usually they are people who could be management-they have the skills (maybe more than those in charge) and are just frustrated.
If you can find a way to "fix" the "malcontents" without "purging" them, then you may just be the next EVP. The only restriction is you can not increase payroll cost, and actually must find a way to reduce it over the next few years.

Let the ideas begin...
DMxMD

Gardner, KS

#35 Oct 2, 2012
Oh, and sorry, I didn't mean to come off heavy handed. I'm not out looking for posts on connections to fire anyone over. I was just telling everyone my prediction. The company knows connections has become a problem. That's why HR just took it over.
Spanish Mike Alvarez

Schnecksville, PA

#36 Oct 2, 2012
DMxMD wrote:
<quoted text>
If you can find a way to "fix" the "malcontents" without "purging" them, then you may just be the next EVP. The only restriction is you can not increase payroll cost, and actually must find a way to reduce it over the next few years.
Let the ideas begin...
Idea #1

Lowe's corporate puts in place a way to track management that spends their entire workday on Topix (i.e. DMxMD) and fires them.

Since: Oct 11

Location hidden

#37 Oct 2, 2012
DMxMD wrote:
<quoted text>
If you can find a way to "fix" the "malcontents" without "purging" them, then you may just be the next EVP. The only restriction is you can not increase payroll cost, and actually must find a way to reduce it over the next few years.
Let the ideas begin...
Start by walking around thanking people for their work and, manage by example. Ours walk around-don't talk to us, and walk right passed customers without asking if they can help them. I would bet HR's book of write ups is bigger than the commendations file--when was the last time anyone got called in the office and given praise? When was the last time anyone was called and given a write up?

Read-"How to win friends and influence people" by Dale Carnagie. "Catch people doing things right and praise them." Kenneth Blanchard.

Respect is earned-every day-not given to you on a platter.

People will be unhappy because of policy changes-ie-spiffs. People would not of been as unhappy IF management would of led by example and taken the same % cut and said we all have to do our part. No, instead, rumor, they got a bigger bonus.

Start there-at the top and lead by example-make it company wide that we are going to value people-really value them,not just put words on paper-that is the easy part-practicing it is the hard part. There is no silver bullet-it takes time, effort and management change.----daily, hourly.
nedm

Pembroke, MA

#38 Oct 2, 2012
Well here's something. Apparently the sm in my old store is a hermit...she doesn't leave the sm office. If she wants to talk to someone she pages them to the office and berates them. She doesn't walk any department, doesn't talk to any customers, doesn't talk to any employees unless it is something bad.

She had a blowout with a ASM who was then sent to another store. Both have at least eight or so years with the company.

I wouldn't be surprised if corporate comes down at this point. There was a SM that did keep to the office but at least he walked departments and delegates things out to other employees. This one won't even do that.

I think the lack of bonuses combined with lack of staffing and being salary is drilling sm's into the ground. Add in a lack of training and some are just stuck unless they do something on their own.
Whickerbill

Mooresville, NC

#39 Oct 2, 2012
DMxMD wrote:
Oh, and sorry, I didn't mean to come off heavy handed. I'm not out looking for posts on connections to fire anyone over. I was just telling everyone my prediction. The company knows connections has become a problem. That's why HR just took it over.
Perhaps if Lowes treated their employees better, quit blaming them for the failures of upper management decisions, and quit taking away from the employees at every turn, connections would not be a hotbed of criticism.

For what it is worth, I do agree that it is foolish to post some of the comments I have read on connections. Anyone with any common sense at all should realise that it is a company owned and sponsored site, therefore it is monitored by corporate. However, legitimate criticism and alternative ideas should be welcomed, not viewed as a threat. Personally, I believe that connections was a valuable asset over a year ago, but the changes this year have caused it to deteriorate as an asset. I no longer go there.

Since: Sep 12

Jackson, MS

#40 Oct 2, 2012
Freedom of ideas and expresssion of these ideas is usually not liked or tolerated by corporations. Whether you use connection or ethics point and use your real name and location be prepared to be targeted as DMxMD said appliance specialist were.
No corporation likes hearing that you dont like his or disagree with that. I can promise the higher you go up the chain the more brown nosers you get because that is the way that it works. Your SM is in the brown nose chain and most like hates anybody that disagrees with corp so they will eventially get rid of you.

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