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261 - 280 of 288 Comments Last updated Dec 9, 2013

Since: Dec 12

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#265
Jan 6, 2013
 
People only learn about 20% of what they need from formal training. People should be incentivized to be responsible for there own training.

Since: Dec 12

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#266
Jan 6, 2013
 
NEDM, I suppose you haven't heard of learning at lowes, daily blueprints, or the learning and talent center... LLC doesn't even exist any more.
nedm

Pembroke, MA

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#267
Jan 6, 2013
 
No I haven't heard of them, and frankly neither have anyone that I'm friends with at lowes has either.

The training still leaves much to be desired as there is little outside certification. Yes there's a bit for the cabinet specialist and one for fashion bath but that's it.

Specifically if people have been there say five years or more what else is there to be trained on?

Why isn't there a course on learning Genesis? Why aren't there materials or a guide to hand out? Why is it treated like some oral tradition of some native tribe?

Now vendors used to be in and they'd give product knowledge of certain types but now that might be more regulated to the PSA's, assuming it is not a store brand.

In a sense some of the issues if any diy place is that there are significant liabilities in terms of providing any form of advise beyond the basics. Giving out building code can become complicated because if there are mistakes it can cost the company. Besides it can be a direct conflict of interest to ask for advise from someone selling a product. It would be like going to a car dealership for a oil change or tire rotation.

Since: Oct 11

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#268
Jan 6, 2013
 

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I know a BIG corporation (Viracon Glass) who gives all new hires 40 hours of classroom and hands on training...all the new hires go through a temp agency as well. They understand the value of training. Lowes does not. They send you through the blueprints class (used to be LLC) and send you to the floor.

A recent new hire got sent to tools. No one showed him the dept, how to do an IRP, do freight or anything. The full time help left the dept so he could figure it out on his own. The first day he was completely on his own in the dept-didn't know a left handed hammer from a right handed one.

Reminds me of my first years in mfg. I worked 3rd shift as a team lead responsible for machine setups etc. We had a machine that took me 4 hours to set up and the day shift lead 3 hours. I asked him one day to show me how he did it in 3 hours. His response-"I learned it the old fashion way and so can you." We each had our own black book with tips and no one was going to share. What we did not realize at that point was that long setups raise the cost of the product and customers aren't interested in us passing cost because of our stupidity and inefficiencies. We changed that mentality because we went to ISO 9000 and because it made good business sense to have trained employees who knew how to do things-the right way the first time.

At Lowes, we never have time to things right the first time but we always have time to do it right the 2nd time.

Ill trained employees and turnover are costly to a company and anybody who thinks that one can walk into Lowes and be proficient on their own within a short period of time is nuts. Someone here said one should take the initiative to learn on their own. There is some truth in that because a willing learner will learn faster than a person whose mind is like concrete-all mixed up and permanently set. However, a new employee will not know the questions to ask to learn the right ways.

Since: Nov 12

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#269
Jan 6, 2013
 
Nedm... Name 3.
nedm

Pembroke, MA

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#270
Jan 7, 2013
 
Name three what? Could you phrase it in the form of a full question? I am not sure what you are referring to.

Since: Nov 12

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#271
Jan 7, 2013
 
" Other chains I know close for a whole day for employee training if there is a holiday coming up."
SMA

Schnecksville, PA

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#273
Jan 7, 2013
 

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FYI.

I closed this thread last week. Please stop posting on it.

Thanks.
lowesfuture

Denver, CO

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#274
Jan 9, 2013
 

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Lowes is not together as a corp and store unit. If you notice by going to more than one store, the look, the feel, the management style. The MD visits, rips SM and ASMS a new one. Good sales or not, it becomes the DMs fault and he/she takes it out on csas and moral, sales, and IRP don't get done. Corp. Has to figure this out! Be there to motivate! Drive sales! Problem solve! Afterall if people like us dont sell...there is no lowes future!
Lowes doesn't want to be the Walmart of home improvement. Lowes wants to be the Target of home improvement. If you listen to the ops talk where they talk about payroll they keep saying the line about the high volume stores subsidizing the payroll of the low volume stores and how they want to change that. I think the DM development is about two things. One, developing a pipeline of people that could be future ASMs, and two, developing them so that they can run larger areas. If you look at all of retail, no one is reducing ASM level positions. They are ALL reducing the number of hourly supervisors in smaller volume stores and reinvesting the payroll in more CSAs for the reduced stores that have NO hourly supervisors, just ASMs. The only way they can do that though is because they don't care about hourly CSA development. They hire ASMs 90% externally and from campus job fairs. My point is, there has never even been a pilot in any business ive ever heard of calling for the elimination of the ASM level, so why on earth would lowes just do something totally unheard of like that with no idea what would happen? That's nuts.
SMA

Schnecksville, PA

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#275
Jan 10, 2013
 

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We've already announced that there will be no significant staffing changes and the ASM changes will not happen in 2013.

This thread is closed. Please stop posting on it.

Thanks.
Charleen

Mooresville, NC

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#276
Jan 10, 2013
 

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SMA wrote:
We've already announced that there will be no significant staffing changes and the ASM changes will not happen in 2013.
This thread is closed. Please stop posting on it.
Thanks.
who died and left you boss?
Guess

Mooresville, NC

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#277
Jan 10, 2013
 

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Spanish Mike Alvarez wrote:
1. Number of ASMs are reduced in all stores.
2. Specialist title changed to sales lead.
3. PSA goes away
As I get more info, I will post
I will definitely get this to our corporate office and in the right hands so they def can take action on all of these accusations.
thread on connections

Schnecksville, PA

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#278
Jan 10, 2013
 

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Guess wrote:
<quoted text>
I will definitely get this to our corporate office and in the right hands so they def can take action on all of these accusations.
You do that little fella. And let them know you got it off Topix while on a work computer. Why not just link the thread on connections?
troy

Mooresville, NC

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#279
Jan 10, 2013
 
LOL. CLosed like all the stores that did last year
Nick

Lawrenceburg, IN

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#280
Jan 17, 2013
 
Spanish Mike Alvarez wrote:
1. Number of ASMs are reduced in all stores.
2. Specialist title changed to sales lead.
3. PSA goes away
As I get more info, I will post
When will these changes occur? How will the asms be chosen. Will asms be offered other positions?

“Bumming a smoke in Fresno”

Since: Feb 13

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#281
Feb 4, 2013
 

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PSA wrote:
Here we go again with the rumour mill. My money is stashed away, I'm ready. There is no way I will belieive that LowesEmployees.com or this site has any inside info, you were all wrong last time.
Someone just thought that Peach Cobbler was a gay shoe maker
gremlin

Muncie, IN

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#282
May 10, 2013
 

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I am very suspicious about current activities around Lowes. Employees moral is dismal. New employees are quitting before their first 90 days. Store HRs are actively avoiding hiring for open positions for months even though some stores have fewer employees than they did in winter. Some stores have received 10x the walkthroughs including some unannounced visits. Inventory has skyrockets to the point that empty trailers are being brought in for storage and walls of lumber are in the parking lot.

With all of this going on what is the big concern for a SM...make sure no employees have drinks on the sales floor.

WTF????

Since: Apr 13

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#283
May 10, 2013
 

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With all of this going on what is the big concern for a SM...make sure no employees have drinks on the sales floor.
WTF????[/QUOT

Yes that is their biggest concern because if you are drinking water then you are not selling to a customer and if you are not selling to a customer then you are not helping the SM make their bonus that they have already spent!
anonomus

Washington, DC

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#284
Jun 4, 2013
 
My biggest concern is the latest from our new DM, New IMPACT hours are from 11AM to 7PM, NO FREIGHT is to be worked by Associates. Customers ARE THE FOCUS, well customers are always #1 focus, but I think it is funny, I am an LTL, I work freight through out the day, I have always been able to this. As an LTL, I have also been able to help customers. It never fails, 3 or 4 people will be available in any department, the minute I start working freight, no one can be found in that department. I have always been able to down stock, work freight AND help any customer that needs help. I have also experienced occasions, when I actually find the person available in the department where the customer needs help, that particular employee isn't really "interested", OR WILLING to actually help the customer!!!!! I wish, that Lowe's upper management could focus more on all factors of job tasks. I don't know how many times, my job didn't GET done, because I had to help down stock IRP's, because the actual employees do not have the skills to actually be capable of doing their own job. There should be NO depart. MNGRS that are not cherry picker qualified, or able to at least lift 75 pounds. I can't count how many times I have been called to help, because a person can't climb a ladder..(afraid of heights!). Or as I said unable to lift or maneuver freight. It is unsettling to me as a Lowe's employee, how many associates get away with doing tasks that should naturally be part of thir JOB.
funny but not funny

Mooresville, NC

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#285
Jun 5, 2013
 
they have hired people here, too that will not climb ladders. Frieght should be done overnight, just like all other retail, that's a no brainer ...duh, retail is about the customer. What is so hard about getting this concept?

Another funny day on topix. WHAT is LTL?

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