2013 Lowe's Store Staffing Changes
DMxMD

United States

#183 Dec 20, 2012
LOC2013 wrote:
Obviously, this prospect is very unsettling to you (asm) DMxMD. First of all, you are making the assumption that the company always makes logical decisions, it does not. Also, you greatly underestimate the qualifications and abilities of many of the dm's!
Many were hired in as managers and possess solid experience, business degrees, and keen business acumen! You have demonstrated for everyone on this thread that you lack the professionalism to engage in dialogue without resorting to name calling and personally attacking other points of view.
You personify what happens when people are promoted to positions from within that do not possess the education, experience, professionalism, and innate leadership abilities to be in the position of an asm.
Also, you keep referring to this Alvarez, I'm not Alvarez, I have not made anything up. Continued cost cutting in 2013 is a necessary inevitability, labor is the biggest controllable expense. Finally, the number of asm's per store can be reduced, save the company millions, and the stores won't miss a beat. My final comment on this subject is, be prepared for the upcoming changes, LEF.
I know there are DMs that were hired in that have the skills necessary to do more. I was one. All I've said, is the overwhelming majority aren't ready. That's not just my opinion, but the opinion of my divisional, regional, and MD. Go on, tell me more takes from the hourly ranks. Been there done that.
ALVAREZ NATION

Schnecksville, PA

#184 Dec 21, 2012
LOC2013 wrote:
Also, you keep referring to this Alvarez, I'm not Alvarez
Join the Alvarez Nation!

New website coming Spring 2013
captain_morgan02

Wadesboro, NC

#185 Dec 21, 2012
partofthesolution wrote:
<quoted text>Actually, the keys the dms have are not masters. They won't open receiving locks, oslg gates, certain offices, etc... I agree that there is payroll to be saved at the asm level, but I don't believe the dms have been trained, and in some cases, are capable of handling some of the daily issues occurring in most stores these days.
Whatever! I don't know what kind of crap goes on at your store but in mine, especially my dept, I'm the shot caller and most dept managers are. If I have to talk to my ASM about something it's just so he can sign off on it.
captain_morgan02

Wadesboro, NC

#186 Dec 21, 2012
partofthesolution wrote:
<quoted text>The keys will open the main entrances/exits, but policy states you can't let yourself in, so what besides unlocking ope can the dms do that's so helpful.
So just changing which key they have is not a possibility?
partofthesolutio n

Indianapolis, IN

#187 Dec 21, 2012
captain_morgan02 wrote:
<quoted text>
So just changing which key they have is not a possibility?
Relax.... I was responding to a post that said dept mgrs had the same key as asm's, which is true for freight flow and admin only. And when I posed the question about what dms could do, it was in reference to their limitations with their key, not their capabilities.
Sure, they could give dms a master, but each store and group of dms is different. In your store, you have confident, smart, capable dms, and are empowered as a result. In my store, there are only a couple standouts ready to take whatever the next step is or will be. Others don't understand and don't have what it takes, which causes a lot of grief for the send.
partofthesolutio n

Indianapolis, IN

#188 Dec 21, 2012
partofthesolution wrote:
<quoted text>
Relax.... I was responding to a post that said dept mgrs had the same key as asm's, which is true for freight flow and admin only. And when I posed the question about what dms could do, it was in reference to their limitations with their key, not their capabilities.
Sure, they could give dms a master, but each store and group of dms is different. In your store, you have confident, smart, capable dms, and are empowered as a result. In my store, there are only a couple standouts ready to take whatever the next step is or will be. Others don't understand and don't have what it takes, which causes a lot of grief for the send.
Sorry, "send=asm's". Stupid smartphone thinks it's smarter than me... Lol
Doodlebug

Mooresville, NC

#189 Dec 21, 2012
DMxMD wrote:
<quoted text>
I know there are DMs that were hired in that have the skills necessary to do more. I was one. All I've said, is the overwhelming majority aren't ready. That's not just my opinion, but the opinion of my divisional, regional, and MD. Go on, tell me more takes from the hourly ranks. Been there done that.
Hiding in the office reading and posting on the Lowes and Home Depot Topix forums, and the Lowes Employee forum are not qualifications for legitimate management. But then again, that seems to be what Lowes wants. After all, any trained monkey can pretend to be a manager.

Stores are management heavy. When corporate has cut all the other employees as much as they can for their own gain, don't think ASMs are exempt. Managers bonuses have already been cut back the last couple of years. More is coming. Maybe you can collect some obama bucks.
mie

Morgantown, WV

#190 Dec 22, 2012
Spanish Mike Alvarez wrote:
The below is correct:
<quoted text>
step it up how? we already do everything.
DMxMD

Laredo, TX

#191 Dec 22, 2012
mie wrote:
<quoted text>step it up how? we already do everything.
r

Lets not be dramatic. We are all in retail. We bring boxes in the back door, put them on a shelf, and then hopefully send them out the front door for more than we paid for them. We're not saving lives here. The people at any level that tell you they can't do more or are overwhelmed are usually just easy to overwhelm in general. The good hard workers don't complain every 5 minutes.
GRAGH

United States

#192 Dec 26, 2012
I look at it this way - they have to be able to afford the 135 million they are going to be pumping into more part timers, full timers in the stores. Where are they going to get that money from? ASM salaries...

Only logical thing I can think of. Overheads costs haven't changed, expenses haven't changed.. the money has to come from somewhere right?
Sandy

Kent, OH

#193 Dec 26, 2012
As was recently quoted in a Wall Street Financial article "Lowes is the turnaround story that isn't turning around". The cuts are coming, LEF and ATG are not panning out. On top of that Depot is pulling away like a race horse coming out of turn 3. The company has no choice, its survival.
DMxMD

Laredo, TX

#194 Dec 27, 2012
Depot has not done anything close to eliminating ASMs, because that would be stupid. And gragh, the definition of an investment does not mean it most be paired with an equal negative investment. The company simply wants to test removing some of the payroll reductions they've put in place over the years. Believe me, I know YOU think you are a star employee and don't need any supervision, but you're not, and you do. ASMs are here to stay. They are a part of every business with a cash register from McDonalds to the most expensive department stores. If there are any ASM reductions it would be to go to 3 ASMs in low volume stores instead of 4, and 4 high volume stores instead of 5. Even that is a LONG stretch. Cutting payroll is MUCH easier and more effective dollar for dollar at the hourly supervisor level. Just ask Walmart and target. The 75% of stores in the middle that currently have 4 could not support a reduction in head count. Please, tell me more predictions from the lowest pay grades in the company... I could use a few more laughs.

Since: Oct 11

Location hidden

#195 Dec 27, 2012
If you get rid of the ASM's who would do the recheck of IRP's? DM's?-they cannot handle what they've got much less add more.
nedm

Pembroke, MA

#196 Dec 27, 2012
I'm confused here

First you say
"I know there are DMs that were hired in that have the skills necessary to do more. I was one. All I've said, is the overwhelming majority aren't ready."

But THEN you say
"Lets not be dramatic. We are all in retail. We bring boxes in the back door, put them on a shelf, and then hopefully send them out the front door for more than we paid for them. We're not saving lives here."

So which is it? Not ready to be a dm? Ok then how about you raise the standards so that the applicant pool is smaller. What do you expect when no experience or degrees are required!?!?

Retail doesn't require much for training outside of say the kitchen cabinet specialist. It's not that hard to schedule a delivery, place an order, tell a customer about product information etc. If someone is hired that isn't qualified that reflects much more on the person that hired them rather than the applicant!

Eventually retail becomes boring and pretty much mindless as it is the same tasks every day with little variance. That's also why it is a good thing to move some dm's around and asm's.

DMX by the way predictions are not based on pay grades. I know part timers that have more income than store managers because they only work part time for the heck of it, they don't need the job and are largely retired. Heck I've seen a fund manager come in a few times that controls a portfolio worth billions, easily more than even Nilblock.

It doesn't take that much to be able to analyze a publicly traded corporation as the records have to be open. Income, expenses, payroll, leases. Just read a 10K report for yourself.
DMxMD

Laredo, TX

#197 Dec 27, 2012
I'm confused. Those two statements did not contradict each other. The first was about DMs not being ready to step into ASM roles. The second was about the drama queens always griping about how hard their job is, how we don't have enough payroll, and how only someone with 10+ years of experience can be an effective specialist, when the truth is, within 30-90 days, we can train anyone to do any position as long as they have the required skills to be compatible. We can train a DM from Walmart to be a DM at Lowes. We can train any CSA or external to be a specialist. The jobs just aren't that specialized or difficult. At least bit has difficult as the drama queens make it out to be.
nedm

Pembroke, MA

#198 Dec 27, 2012
I can see that. Personally I think that the jobs aren't that "hard". Yes they can be mundane and certainly boring but if they are considered difficult that might be on the lower store level with store level issues rather than corporate.

The biggest issue I'd say that ticks employees off is simply the scheduling. If they changed just one of these things it would improve morale.

1) Fixed days

2) Fixed hours

At one point at my old store we had three cabinet designers. One wanted to open, one wanted mids and one wanted to close..PERFECT! Perfect for the customer as they know who they'd see at any time of day during the whole year. Then the ops tried to butt in and say you have to follow the corporate schedule...why? It's recommendations.

If they had fixed hours people could plan things before or after work. If they had fixed days the same could happen. This actually means more work for the employee and the corporation as people have to put in for time off for basics like a dentist or doctors appointment which they really shouldn't have to.

Since: Oct 11

Location hidden

#199 Dec 27, 2012
nedm wrote:
I can see that. Personally I think that the jobs aren't that "hard". Yes they can be mundane and certainly boring but if they are considered difficult that might be on the lower store level with store level issues rather than corporate.
The biggest issue I'd say that ticks employees off is simply the scheduling. If they changed just one of these things it would improve morale.
1) Fixed days
2) Fixed hours
At one point at my old store we had three cabinet designers. One wanted to open, one wanted mids and one wanted to close..PERFECT! Perfect for the customer as they know who they'd see at any time of day during the whole year. Then the ops tried to butt in and say you have to follow the corporate schedule...why? It's recommendations.
If they had fixed hours people could plan things before or after work. If they had fixed days the same could happen. This actually means more work for the employee and the corporation as people have to put in for time off for basics like a dentist or doctors appointment which they really shouldn't have to.
Most jobs are not hard IF properly trained. Lowes expect us to know everything in the store but we are to get the knowledge by being in the building-mind reading. There is no cross training-we have people in (tools, DM's ASM's) who do not know how to re-key locks, cut blinds, thread pipe etc. There is no teamwork-one learns very quickly there is no reward for teamwork and it is not practiced by management or between depts. One hunkers down, does their job and goes home. Corporate doesn't care about us or our families-that is proven by our schedules--no set schedule-as soon as you have something planned you find your schedule has changed. Example-close one day and open the next (not just hourlies but also management) then mid, closes etc. No consistency in schedules-we are the slave to make the money for corporate-I get that our job is to make money for the store but we don't get any respect for doing that. We are treated worse than customers, we are treated like children with controlling parents who look for the negative rather than the positive. You want people negative-treat them negatively, without respect, like they are idiots. Look for the gold in people rather than the dirt and you will be pleasantly surprised how much gold people have.
Concerned

Elizabeth City, NC

#200 Dec 27, 2012
Is the changes in 2013 going to happen or not?
nedm

Pembroke, MA

#201 Dec 27, 2012
"Most jobs are not hard IF properly trained. Lowes expect us to know everything in the store but we are to get the knowledge by being in the building-mind reading. There is no cross training-we have people in (tools, DM's ASM's) who do not know how to re-key locks, cut blinds, thread pipe etc."

I used to be critical of rekeying locks but an old dm of mine told me it's pretty much pure profit because they have to buy the locks. The trouble is it is so time consuming and generally messy to the point where you have to go to a break room or training room to do it. To interrupt rekeying locks is like starting all over again.

I understand what you mean. I'd argue the best bet is to learn as much as you can and move on. All warehouses need someone that can drive a forklift, all places need someone for inventory etc.

Then again there's always home depot..
Say What?

Campbellsville, KY

#202 Dec 29, 2012
Spanish Mike Alvarez wrote:
1. Number of ASMs are reduced in all stores.
2. Specialist title changed to sales lead.
3. PSA goes away

As I get more info, I will post
You make me laugh.
You just make this crap up as you go?

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