Bad Times Are Coming
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Lowes Old Timer

Lima, OH

#1 Nov 19, 2012
EOS scores tanked very badly according to department managers who were taken to the training room and blasted. The store manager has assumed no responsibility for the results, saying its the hourly associates fault. Store is severely understaffed, moral is at an all time low, and now let the retaliation begin. Heads will roll from this one and more tenured, experienced people will be let go.
ASM's hate their jobs due to the threats made against them, and nowhere to turn because HR Manager will sell you out to store manager with any comments that are supposed to be held in confidence. Merry Christmas !!!!!
Do they care

Halifax, MA

#2 Nov 19, 2012
This will become an all out assault on the ASM by corp. as they assign the blame for the LOWes scores. And no doubt there are a lot of clueless ASM's. However this shows a lack of competence and sense of reality if Corp and SM's need these survey results to realize their stores are drowning.
In the last five years we have had 4 SM's and 4 district EOS interventions. Poor leadership results in poor engagement.

LEF
Bird

Corona, NY

#3 Nov 19, 2012
My prediction now that the slashing and burning in stores has led to a profit?.... Don't expect holding three or four phones to be a thing of the past, or the "one to show maybe one to go" inventory policy either. I think they are here to stay. Whipcracking is the management style of our future. They manipulated their numbers by beating us half to death this past quarter. If it worked once, it's bound to be tried again. They will ride that horse straight into the ground. What they probably fail to reaize is that if there were more employees, the numbers would in all likelyhood be more appealing. We all know how many customers walk out the door empty handed and frustrated because they get tired of waiting on an employee to take care of someone in one of the other three depts they are watching, or to finish getting carts. Meanwhile, the employees are growing more and more restless and tired of the games being played with their lives and future while working here, and the company wide "turdlike" results of the EOS prove it. Let's see if it works again, I bet they will try. Just my honest opinion. If you are waiting for things to get better here on our end, don't hold your breath.
MDLow

Plymouth, MI

#4 Nov 19, 2012
Bird wrote:
My prediction now that the slashing and burning in stores has led to a profit?.... Don't expect holding three or four phones to be a thing of the past, or the "one to show maybe one to go" inventory policy either. I think they are here to stay. Whipcracking is the management style of our future. They manipulated their numbers by beating us half to death this past quarter. If it worked once, it's bound to be tried again. They will ride that horse straight into the ground. What they probably fail to reaize is that if there were more employees, the numbers would in all likelyhood be more appealing. We all know how many customers walk out the door empty handed and frustrated because they get tired of waiting on an employee to take care of someone in one of the other three depts they are watching, or to finish getting carts. Meanwhile, the employees are growing more and more restless and tired of the games being played with their lives and future while working here, and the company wide "turdlike" results of the EOS prove it. Let's see if it works again, I bet they will try. Just my honest opinion. If you are waiting for things to get better here on our end, don't hold your breath.
Wrong again
Bird

Highland, MI

#5 Nov 19, 2012
Common sense says that adding to the bottom line at the store level adds to the bottom line at the corporate level. If you know some other super secret reason why they have slashed the hell out of staffing, incentives, and full time employees, then let's hear it. If you add to the bottom line by slashin payroll, then, you are adding to the corporate bottom line as well. I mean payroll is watched at Lowe's like pressure guages at a Nuclear Power facility. Judging by what I see on this site and hear from fellow employees in other stores, slashed staffing is not happening on a case by case basis, it is company wide. To me, there is no other reason for it, and in my opinion, it will continue so long as they know it works.
run Forest

Wimauma, FL

#6 Nov 19, 2012
You are right, they are slashing hours based on sales projections. The stores that ASM's and DM's actually work in aren't feeling it quite as bad as others but all are feeling it. The markets that are depressed in terms of jobs are probably the worst as the employees have nowhere else to go. Other markets that are competitive it doesn't matter.
Our store is circling the toilet like last nighs bean dip! It sucks because the asm's know they can talk to people any way they feel like. They just have no clue that a few employees have recorded conversations and recorded the way these people teeat them. They have taken it to HR to no avail, HR is now separate from the SM and could care less about either! All has been documented and logged since March. Harassment is hard to prove but not when documented, recorded and logged . Attorneys are pretty smart and why not use them when Lowes forces you to retain one . Only thing bad about it is ya have to quit before filing, so one more day and Ill be having a great Thanksgiving just knowing what kinda shit storm will befall this little store and the small minded asms that run it. Good bye Lowe's! Just wish I was there to see the fallout from with in the store!
run Forest

Wimauma, FL

#7 Nov 19, 2012
Maybe next time when someone turns their 2 weeks notice in they won't be threatened with not being able to work at Lowe's again because they wont work an xtra week because the other associate is on vacation at the end of those two weeks! Florida stores are run by little hitlers.
nedm

Pembroke, MA

#8 Nov 20, 2012
Threatened for leaving? There's such high turnover in the northeast that it just doesn't happen. As long as someone leaves on good terms they can come back, I've seen it happen plenty of times.

"They just have no clue that a few employees have recorded conversations and recorded the way these people treat them."

I would be really careful about that because the laws are different per state. In Mass video is fine but audio is illegal if fewer than two parties know about it. The EEOC would tend to check state laws if you attempt to charge harassment.

Since: Oct 11

Location hidden

#9 Nov 20, 2012
Keep the recordings, use the recordings to get down what was said-verbatim with date, time and witnesses and where it took place in case camera tape can be used--allow attorney to hear tape but don't allow Lowes to know about it.

Every time you get called in THEY have THEIR witness (another ASM) who probably would not remember the same facts-none of us have good memories so recording helps that memory.
johnny cochrane alvarez

Schnecksville, PA

#10 Nov 20, 2012
run Forest wrote:
You are right, they are slashing hours based on sales projections. The stores that ASM's and DM's actually work in aren't feeling it quite as bad as others but all are feeling it. The markets that are depressed in terms of jobs are probably the worst as the employees have nowhere else to go. Other markets that are competitive it doesn't matter.
Our store is circling the toilet like last nighs bean dip! It sucks because the asm's know they can talk to people any way they feel like. They just have no clue that a few employees have recorded conversations and recorded the way these people teeat them. They have taken it to HR to no avail, HR is now separate from the SM and could care less about either! All has been documented and logged since March. Harassment is hard to prove but not when documented, recorded and logged . Attorneys are pretty smart and why not use them when Lowes forces you to retain one . Only thing bad about it is ya have to quit before filing, so one more day and Ill be having a great Thanksgiving just knowing what kinda shit storm will befall this little store and the small minded asms that run it. Good bye Lowe's! Just wish I was there to see the fallout from with in the store!
A lawsuit takes years, lawyers charge hundreds of dollars per hour for each time you communicate, they file something on your behalf.

Most people working in retail would see this as throwing good money after bad. Most people in retail couldn't even afford the initial consultation with the attorney, then when the attorney asks for the the FIRST $5000.00 retainer ....

well that usually ends any lawsuit.

Lowe's has many paid staff lawyers and has deep pockets to farm out small cases to local lawyers.

Unless you've got the EEOC pursuing your case, it will be a very long and costly process. The EEOC will immediately issue a press release if they sue a company, that usually brings about a fast settlement.

good luck, you'll need it ... along with lots of money.
johnny cochrane alvarez

Schnecksville, PA

#11 Nov 20, 2012
Pedro Rodriquez wrote:
Keep the recordings, use the recordings to get down what was said-verbatim with date, time and witnesses and where it took place in case camera tape can be used--allow attorney to hear tape but don't allow Lowes to know about it.
Every time you get called in THEY have THEIR witness (another ASM) who probably would not remember the same facts-none of us have good memories so recording helps that memory.
i've been recording all DMxMD's posts where he is defaming and threatening the appliance specialist at the whitehall store.

as a matter of fact, i plan on paying that store a visit today.
Furby

Mooresville, NC

#12 Nov 20, 2012
Working here is like working in a Florida prison camp circa 1980's. Dig a hole, fill in the hole, dig a hole, fill in the hole, etc. We are doing a lot of redundant work and getting no results to show for the effort.
run Forest

Wimauma, FL

#13 Nov 20, 2012
Attorney is no issue, already handled 2k retainer.
As to listening device recordings, in Florida only one party has to be aware, as long as intent is to prove or disprove and not embarrass or inflame.
Doubt it will take years, attorneys already have suite and evidence which include management statements signed to the exact opposite of what took place and denying 57 different statements were ever said, all of which are recorded!
Just have to wait and see what the Corp suites decide to do. When you already have one suite that was settled for the same crap in less than 9 months, I doubt it will drag on for years! Lowe's has a way to track a call button, Im sure they weigh their options when it comes to their high powered suits vs throwing cash. Which throwing cash at it will do no good. Change in behavior and certain managers is the only remedy!
Money means nothing, thats for the attorneys, respect for a human is what matters. Lef is a failure we now wage hours and equate those to sales. The amount of work doesn't change. Im a retiree and if more associates stood up for whats right Lowe's would be the Lowes of old.
nedm

Pembroke, MA

#14 Nov 20, 2012
"Lowe's has a way to track a call button, Im sure they weigh their options when it comes to their high powered suits vs throwing cash. Which throwing cash at it will do no good. Change in behavior and certain managers is the only remedy!"

They don't really track the call buttons as (I've said this before) the ladder one was taken out due to an accident at my old store and has not be replaced since. It's been nearly five years! So if they track them why wouldn't they do something after five years? They usually get tested out anyway.

"Money means nothing, thats for the attorneys, respect for a human is what matters. Lef is a failure we now wage hours and equate those to sales. The amount of work doesn't change. Im a retiree and if more associates stood up for whats right Lowe's would be the Lowes of old."

Anything that threatens legal action will get forwarded to corporate. SM's and ASM's cannot deal with that on their own.

In all due respect it pretty much is about money as that's why people work! traditional retail is one job that has little respect. There are better employers out there. If you want to change it from within you can try but the best is to spur more competition. Lowes could simply fire the managers and put someone else in.
Gary Busey Alvarez

Schnecksville, PA

#15 Nov 20, 2012
run Forest wrote:
attorneys already have suite
Alrighty then...
inside edition

Springfield, OH

#16 Nov 20, 2012
BUH BYE STEVEN KOVACIK AT STORE #265. TRYING TO BE A MANAGER AND BEING A BOY AT THE SAME TIME DOESN'T MIX. PULL UP YOUR BIG BOY PANTIES AND TRY IT ANOTHER DAY.
Beaten Down

Lima, OH

#17 Nov 22, 2012
Things are getting worse. ASM's ad their jobs threatented by store manager for poor eos scores. He told them that he would not go down alone. Zero tolerance for any mistake by department managers will result in termination. He told the ASM's and department managers that they could all leave immediatelly if they did nor like their jobs.
He would have made a great communist leader with his actions. We will find out how invincible he truly is when corporate comes shortly for their interviews due to the worst eos scores in the region. This has legal ramifications created by this very hostile work enviornment. People will only put up with threats for so long.
DMxMD

Laredo, TX

#18 Nov 22, 2012
Where are any of you getting this info? I've heard preliminary results like where we scored compared to the district, but i still havent seen speciffic scores and no results have been released to hourlys until next week. Speculation and guesses help no one.

Since: Oct 11

Location hidden

#19 Nov 22, 2012
DMxMD wrote:
Where are any of you getting this info? I've heard preliminary results like where we scored compared to the district, but i still havent seen speciffic scores and no results have been released to hourlys until next week. Speculation and guesses help no one.
I predict our scores will be low again-I wonder if the results will get sugar coated or interpreted as management wants them to look.

Do the employees get to see the "actual, raw" scores of are they manipulated in some way? I saw the three results from last year and don't know how they arrived at the three. The news from the floor didn't remotely mirror the results presented to us.

If the results are low, the ASM's are partly to blame, but the blame should fall at the feet of the SM-they are in control of the ASM's and DM's. And, actually, there shouldn't be any surprises if they have been interacting with the employees on the floor. If there is open communication, they should have a pulse on the store. Our SM doesn't interact with us, I think he listens to the ASM's who can sugar coat what is going on the floor. If the SM doesn't investigate what they say, he will be surprised.

Since: Feb 12

Location hidden

#20 Nov 22, 2012
I know I gave all 1's and 2's to most of the questions, and unless others are just saying they did the same, but acually gave 4's and 5's, Our scores will be in the toilet, which is where they should be.

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