"special"ists new schedule??

"special"ists new schedule??

Posted in the Lowes Companies Forum

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lobotomyaisle4

Philadelphia, PA

#1 Feb 27, 2013
Any truth to the rumor the specialists are now too good for closing??
partofthesolutio n

Indianapolis, IN

#2 Feb 27, 2013
The push is on to have specialists scheduled between 8 am and 9 pm, due to the success of region 4. They had a 94% schedule rate for their specialists during that timeframe, the highest in the company, and had the highest penetration rate of specialty sales as a result.
nedm

Pembroke, MA

#3 Feb 27, 2013
Not that I like specialists but why would anyone have them open or close? They should work largely midshifts.
Tatty

United States

#4 Feb 27, 2013
Because specialists are the only employees in the department most of the time..? A dept can manage with 3-4 employees now. If specialists only work mids, you would have to have more part timers to open and close. But if you look where they're adding payroll, it's more part time help during the mid shift time frame in the form of the weekday team.
Thatguy

Cape Girardeau, MO

#5 Feb 27, 2013
I think you would have to look into the sales by hour and make the decision at store level. Utilizing them for peak sales makes sense, but if a corporate mandate puts them in the store at the wrong times it makes no sense at all.

Since: Jan 13

Location hidden

#6 Feb 27, 2013
nedm wrote:
Not that I like specialists but why would anyone have them open or close? They should work largely midshifts.
This coming from a long ago Lowe's employee,(claimed anyway), who's said that no one really sells anything anymore and buyers do their research and purchasing online for the most part.
lobotomyaisle4

Philadelphia, PA

#7 Feb 27, 2013
but yet its ok for pros to open and close. tgis company is so stupid.
lobotomyaisle4

Philadelphia, PA

#8 Feb 27, 2013
so your gonna have specialists and weekday clowns off the street on midday shifts, and just [email protected] everyone else. great for morale. how do u explain pros opening and closing. we have [email protected] liscences, specialsts dont have $hit!
Good to hear

Pittsburgh, PA

#9 Feb 27, 2013
From a CSA, I love this move. I hate the hell out of mid-shifts, they waste your day entirely. If you open, you have the rest of the day to do what you want. If you close, you can wake up early and do yard work, go fishing, work in the garden, etc. But a mid shift absolutely destroys the chances of getting anything done at all during your day.

I also want to point something else out. Something that just dawned on me. I've read these threads for quite a while now, and I distinctly remember either a thread or a comment in a thread spelling out how the company did a study and figured out that CSA's were selling pretty much the same amount of merchandise as the Specialists. I remember that in response to the comment or thread, several specialists chimed in and said "I am not being scheduled during peak customer hours, you can't sell if you aren't there when the highest volume of customers are there". To which a few "AJ Squared Away" top notch managers on replied that they were "making excuses". I seem to remember that commments such as "quit complaining and perform, or we will find someone that will" were thrown around as well. Hmm, so, the company does a little trial, or, the region simply did the trial on its own, and not only proves that the Specialists chiming in were right, but that the merit and intelligence of the managers making comments such as this were about as meaningful as throwing a mattress down at the projected site of a looming asteroid collision.

Now, I won't say that all managers are knuckle dragging bafoons that simply use fear tactics to get results, but those ones were/are. I believe that this also proves that listening to your employees once in a while can prove to be quite a productive venture. I mean, believe it or not, the regulars' brains weren't severed from their spinal cord at birth only to realize the eye opening event of re-attachment when they sign up for a management job. Maybe, just maybe, if the people at the top would simply listen to employees' gripes about sales declining because of going to WEX orders, severe understaffing and poor computer systems, items being out of stock for weeks, and various other terrible moves the company has made, instead of going even deeper into the whirlpool they have created in complete denial, then this company could right the ship and sail on. But, what's the chances of the seven and eight figure makers at the top listening to the voices below? What's the chances that anything the employees say will be considered as anything more than complaints from the "lower class" dunder heads that just want to get everything handed to them for nothing? Not very high I suppose.
lobotomyaisle4

Philadelphia, PA

#10 Feb 28, 2013
i like opening, just hate, hate, hate closing. valid point, specialists should be there to make the sales. this company hasnt taken the pros seriously since bringing tge position back. where's my extra sunday off. finally they got us bonused thr same as specialists.
Dillllll

United States

#11 Feb 28, 2013
Good to hear wrote:
From a CSA, I love this move. I hate the hell out of mid-shifts, they waste your day entirely. If you open, you have the rest of the day to do what you want. If you close, you can wake up early and do yard work, go fishing, work in the garden, etc. But a mid shift absolutely destroys the chances of getting anything done at all during your day.
I also want to point something else out. Something that just dawned on me. I've read these threads for quite a while now, and I distinctly remember either a thread or a comment in a thread spelling out how the company did a study and figured out that CSA's were selling pretty much the same amount of merchandise as the Specialists. I remember that in response to the comment or thread, several specialists chimed in and said "I am not being scheduled during peak customer hours, you can't sell if you aren't there when the highest volume of customers are there". To which a few "AJ Squared Away" top notch managers on replied that they were "making excuses". I seem to remember that commments such as "quit complaining and perform, or we will find someone that will" were thrown around as well. Hmm, so, the company does a little trial, or, the region simply did the trial on its own, and not only proves that the Specialists chiming in were right, but that the merit and intelligence of the managers making comments such as this were about as meaningful as throwing a mattress down at the projected site of a looming asteroid collision.
Now, I won't say that all managers are knuckle dragging bafoons that simply use fear tactics to get results, but those ones were/are. I believe that this also proves that listening to your employees once in a while can prove to be quite a productive venture
I love how every idiot on this site jumps all over every piece of info some other idiot makes up as if it is fact, simply because its what they want to hear. Who told you a whole region had been testing this? Why would they ever "test" something at the regional level where the impact of a failed test would be significant to total company results? Yes there was an internal study that showed CSAs and DMs were outselling specialists. At least in my store, 90% of our installed sales are closed on the weekend or in the evening after people get off work and eat dinner. By that logic, we could schedule specialists for all weekends and closing shifts. You see how different facts or oppinions can support drastically different directions? The truth is, the best sales people we have are just good sales people. You can put a crappy specialist on mid shifts every day and it won't do a thing. Having varying specialist coverage allows us to catch the most fish in the net, because that's what most specialists do. Wait in the department for a fish to swim into their net. If we had real salesmen that knew how to hunt leads and close a tough sale, you could schedule them for the heaviest traffic times, or whenever they wanted to work, and just let them do their thing. The problem is, we have retail sales associates with the title sales specialist, we do not have salesmen. Well.. We do, there's a couple in every store. You know the ones. They're the ones that make your top 25 report all the time. Hopefully one day, all of our specialists will have been developed to be that good, or replaced with someone who is. The company needs it. Then I'll support jacking with the schedule.
partofthesolutio n

Indianapolis, IN

#12 Feb 28, 2013
Dillllll wrote:
<quoted text>
I love how every idiot on this site jumps all over every piece of info some other idiot makes up as if it is fact, simply because its what they want to hear. Who told you a whole region had been testing this? Why would they ever "test" something at the regional level where the impact of a failed test would be significant to total company results? Yes there was an internal study that showed CSAs and DMs were outselling specialists. At least in my store, 90% of our installed sales are closed on the weekend or in the evening after people get off work and eat dinner. By that logic, we could schedule specialists for all weekends and closing shifts. You see how different facts or oppinions can support drastically different directions? The truth is, the best sales people we have are just good sales people. You can put a crappy specialist on mid shifts every day and it won't do a thing. Having varying specialist coverage allows us to catch the most fish in the net, because that's what most specialists do. Wait in the department for a fish to swim into their net. If we had real salesmen that knew how to hunt leads and close a tough sale, you could schedule them for the heaviest traffic times, or whenever they wanted to work, and just let them do their thing. The problem is, we have retail sales associates with the title sales specialist, we do not have salesmen. Well.. We do, there's a couple in every store. You know the ones. They're the ones that make your top 25 report all the time. Hopefully one day, all of our specialists will have been developed to be that good, or replaced with someone who is. The company needs it. Then I'll support jacking with the schedule.
When I wrote what I wrote about region 4, they were pure numbers that corporate saw when looking at the penetration rates. There wasn't a test done, highest schedule rate, highest penetration.
Although I agree with you 100% that it only matters if the "specialist" can sell.
Our installed sales department is in the office til 8 every night, and 5 on Sundays, because they meet face to face with almost every customer purchasing an install right on the floor.
For the pros who complain about their scheduling, the bulk of their assistance is needed on the weekends for the homeowner that needs to be walked through their project. But I'm sure the pros don't wanna work every single weekend?
BOOGER

Mooresville, NC

#13 Feb 28, 2013
LOWE'S Is The GREATEST !!!
Without LOWE'S The U.S.A. would be stuck with home depot.
Blooper

Mooresville, NC

#14 Feb 28, 2013
I Agree 100%
Go LOWES !!!
Frog Jumper

Mooresville, NC

#15 Feb 28, 2013
Gimme' some LOWE'S

WOO HOO !!!
Slum Dog Millionaire

Mooresville, NC

#16 Feb 28, 2013
Lowe's has all I need to make MILLIONS off my trailer trash tenants. LOL
BOOGER

Mooresville, NC

#17 Feb 28, 2013
Hey ... I live in a trailer myself ...
gotta keep my family warm and dry.
nedm

Pembroke, MA

#18 Feb 28, 2013
"Because specialists are the only employees in the department most of the time.."

And yet most departments don't have specialists.

Hardware
Tools
Paint
Decor
Lumber
organizational

So you have specialists in...appliances, millwork, plumbing, flooring and of course kitchens.

electrical? not as much. Sure there's putting in a ceiing fan but that's about it. It's not like lowes wires whole homes for people. OSLG? um what do they do in the winter then when there's nothing to sell. islg maybe but even then if the dm cannot sell an item then something is wrong.
Good to hear

Pittsburgh, PA

#19 Feb 28, 2013
Dillllll wrote:
<quoted text>
I love how every idiot on this site jumps all over every piece of info some other idiot makes up as if it is fact, simply because its what they want to hear. Who told you a whole region had been testing this? Why would they ever "test" something at the regional level where the impact of a failed test would be significant to total company results? Yes there was an internal study that showed CSAs and DMs were outselling specialists. At least in my store, 90% of our installed sales are closed on the weekend or in the evening after people get off work and eat dinner. By that logic, we could schedule specialists for all weekends and closing shifts. You see how different facts or oppinions can support drastically different directions? The truth is, the best sales people we have are just good sales people. You can put a crappy specialist on mid shifts every day and it won't do a thing. Having varying specialist coverage allows us to catch the most fish in the net, because that's what most specialists do. Wait in the department for a fish to swim into their net. If we had real salesmen that knew how to hunt leads and close a tough sale, you could schedule them for the heaviest traffic times, or whenever they wanted to work, and just let them do their thing. The problem is, we have retail sales associates with the title sales specialist, we do not have salesmen. Well.. We do, there's a couple in every store. You know the ones. They're the ones that make your top 25 report all the time. Hopefully one day, all of our specialists will have been developed to be that good, or replaced with someone who is. The company needs it. Then I'll support jacking with the schedule.
Speaking of jumping all over something...... Whoah dude, take a chill pill. It's not a good thing when that vein on your forehead is as big as your thumb. So the company didn't test it. They certainly found it to be true. Or, the company is just grasping at straws again. Either way you look at it, it only makes sense to have the people who you entrust to be your sales leaders scheduled at a time when the most customer traffic is occuring. I mean, a top notch scientist looking to do a survey on Monarch Butterfly migration wouldn't spend 12 hours a day in the middle of January trying to do it right? If you are holding your specialists accountable for sales, then you should be putting them in a position to intercept as many customers as possible, period.
God

Knoxville, IA

#20 Mar 1, 2013
Specialists should be in the store during daytime hours. Not pulling stock, not opening at the crack of dawn, and certainly not running back and forth to cover the front for lack of cashiers. Lowes better take notice.

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