Production & deliveries gone!

Production & deliveries gone!

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Fun times

Toronto, Canada

#1 Mar 12, 2012
Manager at morning rally informed everyone that the production and deliveries departments are being transferred to a central location. Of course in lowes inimitable fashion the staff in those departments were told personally by, wait for it, the cleaner, he was the one that informed them that their jobs were gone!! Lowes cares!
Riddler

United States

#2 Mar 13, 2012
Riddle me this Batman...all old Ops and installed sales mangers are at a meeting in my store....riddle me this...installed sales and delivery getting nixed?
Riddler

United States

#3 Mar 13, 2012
Also Asm's that are in charge of delivery, installed sales are in here...Asms getting axed too?
Fun times

Toronto, Canada

#5 Mar 13, 2012
[QUOTE who="Really?"]What state are you in ?[/QUOTE]

Ontario, canada
riddler

United States

#6 Mar 13, 2012
Near Columbus ohio
nedm

Pembroke, MA

#7 Mar 13, 2012
What's a production department? do you mean install sales?

Well deliveries has been in the works for awhile and so has CPO.
Fun times

Toronto, Canada

#8 Mar 13, 2012
nedm wrote:
What's a production department? do you mean install sales?
Well deliveries has been in the works for awhile and so has CPO.
Yes, installed sales, what is CPO?

It may have been in the works, but where has it happened?
PEX

United States

#9 Mar 13, 2012
Well, I just saw a delivery truck drive by, so they not gone yet!

And ps to the hair splitting NEDM....

I used to know an installed sales manager, and every time I would contact her on the work line she would answer " production office, this is ...." perhaps you've been gone just too long? Time to kick rocks maybe? Just a suggestion
second that

United States

#10 Mar 13, 2012
PEX wrote:
Well, I just saw a delivery truck drive by, so they not gone yet!
And ps to the hair splitting NEDM....
I used to know an installed sales manager, and every time I would contact her on the work line she would answer " production office, this is ...." perhaps you've been gone just too long? Time to kick rocks maybe? Just a suggestion
I second that
Poor manager

Toronto, Canada

#11 Mar 13, 2012
We should not have to motivate anyone we are not here to manage the staff. Our special bonuses are deserved, sales
are number one to us.Closing departments is the obvious step.
Jujj j

Aurora, CO

#12 Mar 13, 2012
You aren't closing departments. They are outsourcing deliveries and moving all Installs to a Centralized Production Office, that happened here and all the associates were given jobs elsewhere.
theguy

United States

#13 Mar 13, 2012
Its true..second quarter all deliveries will be third party
stymied

Enterprise, AL

#14 Mar 13, 2012
There has been a lot of traffic concerning CPO (installs), however, very little info, even on loweslife about CDO. Can anyone provide info on affected areas, or regions?.

What changes i.e driver's, managers, etc are made at store level staffing for this department.

nedm

Bridgewater, MA

#15 Mar 13, 2012
pex I didn't deal with installs so I didn't deal with the installs dm. Deliveries I did a tad here and there.

from what I've seen with drivers is the CDL driver you have is kept. Anyone else is dropped but maybe the store could find something else.

CDL driver delivers all lumber. HDG is just box truck. If hdg breaks something they have to pay for it. It might still say lowes on the truck.

Outsourced deliveries is OK. They load the truck in the morning and don't come back until the end of the day. So once it's out there only emergencies would be fullfilled by the CDL driver.

Don't ask about ICB's...you could hear a dozen different things about it.
stymied

Enterprise, AL

#16 Mar 13, 2012
nedm wrote:
pex I didn't deal with installs so I didn't deal with the installs dm. Deliveries I did a tad here and there.
from what I've seen with drivers is the CDL driver you have is kept. Anyone else is dropped but maybe the store could find something else.
CDL driver delivers all lumber. HDG is just box truck. If hdg breaks something they have to pay for it. It might still say lowes on the truck.
Outsourced deliveries is OK. They load the truck in the morning and don't come back until the end of the day. So once it's out there only emergencies would be fullfilled by the CDL driver.
Don't ask about ICB's...you could hear a dozen different things about it.
Just so I'm clear, box truck staff is gone, and only the flat bed and driver support for that is in tact? For those that have transitioned to CDO, what issues do you have?

Is there any roll-out info on when and where? I'm not willing to ask store management.

1.)They're wrong more often than not,
2.)They're not as forthcoming when giving out operational info, and unfortunately the info they have always seems suspect at best.
So the rumors are true

Bucyrus, OH

#17 Mar 13, 2012
Huh, have been watching lowes topix for some time now, have seen the rumor of deliveries and production office for some time...and turns out they were pretty much true. I have noticed that rumors on here are eventually proved out...though it may take a few months. So what does this say about salary for dm's??? things that make you go hmmmm....
I really fell bad for all the good people I work with. They are on pins and needles and are almost afraid to come in and see what else is coming.
Pretty good ASM got the axe last year, Specialists have taken it up the arse, now drivers and cpo folks...who is next? when will the next show fall??
Thank God I only work at lowes to suplement my income. So many people I work with are good hard working people and they are getting treated like dung.
L owes
E mployees are
F *cked
nedm

Pembroke, MA

#18 Mar 13, 2012
To kinda note the delivery manager does not lose their job. It would be the non cdl drivers. A few months ago someone tried to take me to task about drivers here and yet all of the driver positions were only for CDL ones. If that wasn't a signal that this was going to happen I don't know what else (other than the test market was at least five years in (I was in region 18)).

The store still has the lumber truck and moffet. Nothing against drivers but the possibility of OT was always there and I've seen plenty of times where they'd grab store level people to "help" drivers (myself included). Nothing would piss off store management more than people being grabbed and then having no say in the matter. In addition you also have to factor in the liabilities of if a lowes employee is injured in a customers house.

HDG just does things faster. ICB's are a sticky/thorny issue. On one hand they want to make the sale but if you factor in fuel costs is it worth it?

I have heard some arguments that for contractors that material might be staged somewhere else so they won't have to pull the same orders all the time. Installs would make it easier rather than having store employees pull stuff for them.
OhNoHeDidnt

Lakewood, OH

#19 Mar 13, 2012
Has no one heard of a pilot program? It is testing the water to see if there is any value to changing the way we do things. There are currently pilot programs for non-selling positions working 3rd shift. In the Detroit market, delivery has been 3rd party for a while. CPOs have been tested all across the country with mixed results. Until you see a SPU or Communication stating the company is going to these options on the whole, it is only a pilot and may not last.
partofthesolutio n

Fort Wayne, IN

#20 Mar 14, 2012
nedm wrote:
To kinda note the delivery manager does not lose their job. It would be the non cdl drivers. A few months ago someone tried to take me to task about drivers here and yet all of the driver positions were only for CDL ones. If that wasn't a signal that this was going to happen I don't know what else (other than the test market was at least five years in (I was in region 18)).
The store still has the lumber truck and moffet. Nothing against drivers but the possibility of OT was always there and I've seen plenty of times where they'd grab store level people to "help" drivers (myself included). Nothing would piss off store management more than people being grabbed and then having no say in the matter. In addition you also have to factor in the liabilities of if a lowes employee is injured in a customers house.
HDG just does things faster. ICB's are a sticky/thorny issue. On one hand they want to make the sale but if you factor in fuel costs is it worth it?
I have heard some arguments that for contractors that material might be staged somewhere else so they won't have to pull the same orders all the time. Installs would make it easier rather than having store employees pull stuff for them.
Deliveries went third party in our market years ago, but we use 3pd, hdg was moved out last year. They do all of our box deliveries, and though some of the customer service has suffered, the money saved in fuel, registration, and especially liability has saved a ton of money to the stores. There are certain markets where the third party is doing the flatbed deliveries as well, but those are the big metro areas like nyc, I believe.
nedm

Pembroke, MA

#21 Mar 14, 2012
HDG I think was bought out by 3pd or something like that. I didn't deal that much with them.

Yes they HAVE tested this. It has been in region 18 for probably five or so years now...if that isn't long enough of a test then I don't know what is. I don't know if you have done empirical research but after four or so years I'd assume the test is over and it works. This is retail, not a drug clinicial trial.

They aren't going to go back to the way it was because they'd have to hire more people and to justify that would mean more sales. It can be argued that labor is the most controllable expense and fuel is the most uncontrollable. Therefore with deliveries it makes sense to outsource it. You still have your CDL driver to do lumber, maybe ICB's (initially they said no more ICB's but maybe they'd bend if it is a decent sale) and for emergencies. You still have the department manager looking over everything. A few drivers get cut and anyone that was helping them gets to return back to their departments.

From what I hear they are fast but sometimes throw safety into the wind. When my store had it the old way there'd be the driver and someone they grabbed off the floor which made no sense. When you have people that do JUST that then they can be faster.

In some ways deliveries are a given but in others they are not. Appliances usually has free or discounted delivery and take away of the old one, but that does not mean they have to be staged at the store. I've heard arguments that they might have a warehouse per market where they can put them. Otherwise specialists waste more time moving them around then selling them. It would also have some of the most common items for installers. As the website improves they'll be more internet orders and it makes much more sense to ship them rather than deliver them.

If you want to know what it is like just call up any store in region 18 and ask to speak to someone that was there before and after. Chances are there is probably someone there that was.

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