Now we need to stop taking back any and everything that is returned, so letís go ahead, hang them on the wall and stand our ground with a return policy. I.e. If we do not stock it at our location require them to return it to the location it was purchased at, if it is warped like wood or damaged like sheet rock, has nail holes in it or painted and wasnít purchased that way or opened and not restock able say no! The same people doing this would not even think about buying it from us the in the condition that they are returning it in. NO! Receipt No ReturnÖ.(MYLowes receipt counts)
We have got to put a stop to this customer entitlement training or we will not survive the upcoming entitlement generation. All we owe them is good service, fair prices and appreciation for choosing to shop with us. And if that is not good enough let them shop elsewhere and they will be back. No Pain No Gain! Sometimes you have to back up to move forward!
It is the right thing to do and every other major retailer is just waiting for someone else to take the lead so that they can jump aboard with the same mentality.
You have started the fire now add the gasoline and set to blazing, we will not be alone. Every other retailer will bring fuel to the fire. IT IS ABOUT TIME.