created by: HonestAbe | Jul 25, 2012

Lowes Companies

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Speciaist Postion Gone Within Three Mpnths

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Bird

Pinckney, MI

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#63
Aug 24, 2012
 
How many of you think that they could possibly be funding ATG as a backup plan for the future in case Lowe's goes down? Or, that they could be funding ATG with the dollars brought in by the stores, and then drop Lowe's once ATG is up and running to their satisfaction? I guess it would be dependant upon whether or not ATG is considered part of Lowe's or if it is a seperate entity simply owned by the same investors. I mean, they did come out and announce that Amazon was their main competition now. So who thinks this could be a possibility? I'm not saying it is true, it's just that I've often wondered.
nedm

Pembroke, MA

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#64
Aug 25, 2012
 
I can't see that first part. Second I'm not so sure. To build ATG at this point would be such a huge task.To build an internet company would require a fair amount of services for users.If lowes could say partner with Angies List for contractors that might help but I can't see that many retailers doing that well online. Otherwise walmart would have beated amazon and record companies would have beated apple etc.Lowes would have to work with another company to boost ATG. Facebook as Zynga, Yahoo has content from networks, Youtube is now making original content.

The only thing I can think of would be if they made a house "smart" so appliances would detect future repairs ahead of time.Something that is original and be actually needed would draw people.
DMxMD

United States

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#65
Aug 25, 2012
 
They got ATG because it was profitable and was a quick way to increase our product options. ATG doesn't have much inventory on hand. Most is ordered from the manufacturer, so there isn't much cost to keep if going. They anticipated that lowes would be sending a ton of customers to ATG when they bought it though, and that hasn't really happened, hence the contests that are always running.
Ray J Johnson

Laurel, DE

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#66
Aug 26, 2012
 
MDLow wrote:
<quoted text>
Wrong. That only applies to Commercial Sales Specialists.
In our store, specialists are getting the "Pro" marked vests on the back when they get a new one. Not just Pro Sales.
Everyone else's say "Customer Service"

Since: Oct 11

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#67
Aug 26, 2012
 
Ray J Johnson wrote:
<quoted text>
In our store, specialists are getting the "Pro" marked vests on the back when they get a new one. Not just Pro Sales.
Everyone else's say "Customer Service"
Then for the Pro type questions I will be referring them to the pros and DM's. I wonder if the customer will go to the "Pro's" for their technical questions or to anybody walking by in Red vest?

We are all expected to sell-no matter what area we wander into and we may be a pro in our area. CSA's and Pro's/Specialists all do some of the same tasks. All of us should be about Customer Service.

No problem with a differential in pay but the new title is just divisive.
DMxMD

United States

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#68
Aug 26, 2012
 

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Do you have any idea how tired the company is of the maintenance and extra payroll cost required for specialists vs CSAs? Company wide, and I just saw this email today, FT CSAs are out selling Specialists 35-40% of the time. That's with no budget, no SSPT meetings, no impact observations, etc. That's also with CSAs passing off customers when they can. They would be even if not for that. I'm sure corp knows what they want to do, but just can't figure out how to do it with out causing a HUGE shake up. They're afraid to throw too much at us at once. Especially after Q2 results. The current crop of specialists out there sure aren't making a strong case for keeping them though. With the stuff I've seen on connections from them lately, I can't believe they aren't actively firing ones that are trying to incite rebellion.
nedm

Pembroke, MA

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#69
Aug 26, 2012
 

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"FT CSAs are out selling Specialists 35-40% of the time. That's with no budget, no SSPT meetings, no impact observations, etc"

I have to wonder if the reason are simple. If you see someone helping you with the word "sales" on it do you get suspicious of their actions? I mean if you see it and that person talks to you about buying things it's in their job title.

Since: Oct 11

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#70
Aug 26, 2012
 

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DMxMD wrote:
Do you have any idea how tired the company is of the maintenance and extra payroll cost required for specialists vs CSAs? Company wide, and I just saw this email today, FT CSAs are out selling Specialists 35-40% of the time. That's with no budget, no SSPT meetings, no impact observations, etc. That's also with CSAs passing off customers when they can. They would be even if not for that. I'm sure corp knows what they want to do, but just can't figure out how to do it with out causing a HUGE shake up. They're afraid to throw too much at us at once. Especially after Q2 results. The current crop of specialists out there sure aren't making a strong case for keeping them though. With the stuff I've seen on connections from them lately, I can't believe they aren't actively firing ones that are trying to incite rebellion.
Perhaps the problem is that corporate has stripped us of most incentives to sell-no spiffs or commissions, took away the perk of 10% over cost-all in one year. If you keep salaries low, treat people poorly, take benefits away you kill any morale there ever was. The problem--the people at the top have forgotten what it is like to be a CSA, Specialist...in their ivory towers they implement things that have negative consequences and they wonder why. Maslows hierarchy of needs-food, water, shelter, appreciation.
Bird

Whitmore Lake, MI

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#71
Aug 26, 2012
 

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Also, and in my store this is especially true, how often do you see Specialists running cash register? I never do. However, every single day, you see CSA's on cash register in many cases, more than cashiers. You can easily ring up 3 - 4 k in sales on a cash register, in one hour, during impact hours, especially when you are only 1 of 3 lanes that are open. Look at 3.7, who has the highest sales dollars every month? A full time cashier. So, when you take away cashiers, and replace them with CSA's, those sales dollars are automatically superimposed on top of what the CSA already sells. It inflates their numbers. And, as far as I know, they do not seperate pipe fittings, sponges, buckets, drill bits, etc from the what is sold in the department the employee works in. If you take departments such as Plumbing, the specialists aren't held to as high of a budget like someone in kitchens, Millwork, or in appliances. So, when you take a CSA in plumbing and put them on cash register more often than they are in plumbing, or for half of their shift, then what do you have? A CSA outselling or at least matching a specialist in their own department. I suspect this has a lot to do with it. They are simply finding things in the numbers to support the move they want to make in my opinion.
DMxMD

United States

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#72
Aug 27, 2012
 

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Bird wrote:
Also, and in my store this is especially true, how often do you see Specialists running cash register? I never do. However, every single day, you see CSA's on cash register in many cases, more than cashiers. You can easily ring up 3 - 4 k in sales on a cash register, in one hour, during impact hours, especially when you are only 1 of 3 lanes that are open. Look at 3.7, who has the highest sales dollars every month? A full time cashier. So, when you take away cashiers, and replace them with CSA's, those sales dollars are automatically superimposed on top of what the CSA already sells. It inflates their numbers. And, as far as I know, they do not seperate pipe fittings, sponges, buckets, drill bits, etc from the what is sold in the department the employee works in. If you take departments such as Plumbing, the specialists aren't held to as high of a budget like someone in kitchens, Millwork, or in appliances. So, when you take a CSA in plumbing and put them on cash register more often than they are in plumbing, or for half of their shift, then what do you have? A CSA outselling or at least matching a specialist in their own department. I suspect this has a lot to do with it. They are simply finding things in the numbers to support the move they want to make in my opinion.
The total sales they are speaking of in this metric is INVOICED sales only. It is the only way to compare any associate on the salesfloor. Believe it or not, the CSC isn't COMPLETELY dumb. The only downfall to this metric is specialists, or I guess anyone, that doesn't invoice their big sales. Obviously installs and SOS have to be, and that's what really counts.
farmerlady

Cleveland, WI

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#73
Aug 27, 2012
 

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DMxMD wrote:
Do you have any idea how tired the company is of the maintenance and extra payroll cost required for specialists vs CSAs? Company wide, and I just saw this email today, FT CSAs are out selling Specialists 35-40% of the time. That's with no budget, no SSPT meetings, no impact observations, etc. That's also with CSAs passing off customers when they can. They would be even if not for that. I'm sure corp knows what they want to do, but just can't figure out how to do it with out causing a HUGE shake up. They're afraid to throw too much at us at once. Especially after Q2 results. The current crop of specialists out there sure aren't making a strong case for keeping them though. With the stuff I've seen on connections from them lately, I can't believe they aren't actively firing ones that are trying to incite rebellion.


Maybe thats because of scheduling ever think of that !
They give the CSA's better hours.
Anonymous

Matthews, NC

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#74
Aug 29, 2012
 

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DMxMD wrote:
Do you have any idea how tired the company is of the maintenance and extra payroll cost required for specialists vs CSAs? Company wide, and I just saw this email today, FT CSAs are out selling Specialists 35-40% of the time. That's with no budget, no SSPT meetings, no impact observations, etc. That's also with CSAs passing off customers when they can. They would be even if not for that. I'm sure corp knows what they want to do, but just can't figure out how to do it with out causing a HUGE shake up. They're afraid to throw too much at us at once. Especially after Q2 results. The current crop of specialists out there sure aren't making a strong case for keeping them though. With the stuff I've seen on connections from them lately, I can't believe they aren't actively firing ones that are trying to incite rebellion.
If they want their specialist to work harder maybe they should offer them a sales incentive, you know, like a commission on certain products. Oh....wait.....they just got rid of that. Wonder of the two are connected?
nedm

Pembroke, MA

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#75
Aug 29, 2012
 

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In all due respect to specialists consider this.

There is no sales manager anymore due to the whole asm thing.

There are no spiffs or sos.

They probably aren't going to bring back spiffs/sos because frankly what does it add to the vendor? How many other retailers have commissions? If a washer/drier sells for say $800 at hd for it to have a commission it would have to sell for MORE than $800 (assuming same model) in order for there to be a commission. Otherwise either lowes or the vendor would have to eat the cost.

If other companies started offering commission maybe it would change, it is more of a industry thing then a store thing.
Anonymous

Matthews, NC

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#76
Aug 30, 2012
 
nedm wrote:
In all due respect to specialists consider this.

There is no sales manager anymore due to the whole asm thing.

There are no spiffs or sos.

They probably aren't going to bring back spiffs/sos because frankly what does it add to the vendor? How many other retailers have commissions? If a washer/drier sells for say $800 at hd for it to have a commission it would have to sell for MORE than $800 (assuming same model) in order for there to be a commission. Otherwise either lowes or the vendor would have to eat the cost.

If other companies started offering commission maybe it would change, it is more of a industry thing then a store thing.
Industry thing or not, it still sucks.
nedm

Pembroke, MA

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#77
Aug 30, 2012
 
True. People can label it clueless or nuts etc. But companies follow market trends. In some industries it might take an outsider to stir things up. For example making open source was hardly heard of 15 or so years ago and now plenty of computing is unix if not linux based. It is much harder for microsoft to sell software when so much is either free or simply not needed. Who would have thought Apple would have sold tv shows, music and movies online 20 years ago? Now blockbuster is gone and most other movie rental places.

Since: Jul 11

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#78
Aug 30, 2012
 
nedm wrote:
True. People can label it clueless or nuts etc. But companies follow market trends. In some industries it might take an outsider to stir things up. For example making open source was hardly heard of 15 or so years ago and now plenty of computing is unix if not linux based. It is much harder for microsoft to sell software when so much is either free or simply not needed. Who would have thought Apple would have sold tv shows, music and movies online 20 years ago? Now blockbuster is gone and most other movie rental places.
Blockbuster isn't gone.
Nochance

Burlington, Canada

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#79
Sep 22, 2012
 
HonestAbe wrote:
<quoted text>Hello..........2 1..........Bye Bye.........
What?! No comment?!!
nedm

Pembroke, MA

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#80
Sep 22, 2012
 
Blockbuster pretty much IS gone. The physical stores have been replaced with a online rental place.

Video stores are hard to come by these days. There was a Hollywood in my town that closed years ago, there was a blockbuster as well. Back in the 1990's they were buzzing with customers but not so much now. On demand, internet (netflix, amazon instant, heck even youtube) and redbox pretty much killed it.

http://news.cnet.com/8301-13506_3-57358556-17...

At its peak blockbuster had 60K employees. Now it's maybe 25% of that at most. It had 4,000 stores and now has at most 500.

On the same level there are technically places that still exist but hardly anyone knows about them. The ground round was huge in new england but is a shell of itself (no pun intended), Bickfords scaled back significantly and changed their menu (fish and wine for a breakfast place makes no sense).

Builders square technically is still around...as a online store http://www.builderssquare.com

Heck Member's Only is still around :-p
http://www.membersonlyoriginal.com/pages/abou...
Devils Fan

United States

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#81
Oct 4, 2012
 
Oh the intensity is just killing me! Just a couple more weeks to go! I can hardly wait!
Honest Abe

United States

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#82
Oct 4, 2012
 

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Devils Fan wrote:
Oh the intensity is just killing me! Just a couple more weeks to go! I can hardly wait!
Yes it is almost time..Just wait,,,Bye Bye,,Happy Holidays,,enjoy your pay decrease thanks to payrate advisor...

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