told you can't leave at scheduled time?

told you can't leave at scheduled time?

Posted in the Lowes Companies Forum

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Since: Feb 12

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#1 Nov 23, 2012
You are scheduled from 12-9, and at 9:00 you clock out and proceed to the exit, only to be greated by your admin manager who tells you you can't leave until all departments are zoned to their satisfaction. Against corporate policy?? False imprisionment?? All in a day at Blowes!! WTF!
Larry

Rochester, MI

#2 Nov 23, 2012
Ask the admin why he/she wasnt on the floor making sure that all dept were zoned.

Most admin managers spend the last part of the day gabbing with cashiers and service desk employees and have no clue how to zone a department anyway.

www.lowesemployees.com

Since: Oct 11

Location hidden

#3 Nov 23, 2012
Larry wrote:
Ask the admin why he/she wasnt on the floor making sure that all dept were zoned.
Most admin managers spend the last part of the day gabbing with cashiers and service desk employees and have no clue how to zone a department anyway.
www.lowesemployees.com
Where was the DM as well-they also don't do zone recovery. If they want me to stay, they can ask, not tell me. If I am ready to leave that means I am done zoning. Many employees wait until 9:00pm to start their zone recovery-standing around talking until then. We are not so busy that zone recovery can be finished by 9:00. Our dept does zone recovery all day long so there is not a lot to be done at the end of the night.
Whickerbill

Mooresville, NC

#4 Nov 24, 2012
LostInLOWESland wrote:
You are scheduled from 12-9, and at 9:00 you clock out and proceed to the exit, only to be greated by your admin manager who tells you you can't leave until all departments are zoned to their satisfaction. Against corporate policy?? False imprisionment?? All in a day at Blowes!! WTF!
This happened to an employee at a store I used to be at. His scheduled time to leave was 10:00 PM. His department was cleared. He punched out and tried to leave. The ASM refused to open the door to let him leave. He called 911 and said he was being held against his will. The cops arrived, the store manager was contacted, and a big scene was created. Long story short, the associate got to leave, and the ASM got written up and almost lost his job.

Warning, try the same thing at your own risk. Your results may not be the same.
nedm

Pembroke, MA

#5 Nov 24, 2012
They cannot hold you after you clocked out. Although I wouldn't exactly call 911 when you are out you are out. Same if they wanted you in early.

Unless there is something dramatic you work the schedule. They cannot change it unless you agree to it anyway.

Besides an ASM is salary. Corporate can tell them to do overnights for recovery as it does not cost them a dime. Saying later runs into OT for hourly or it has to be cut somewhere.
Sewol

Hazleton, PA

#6 Nov 24, 2012
They cannot hold you after you clocked out. Although I wouldn't exactly call 911 when you are out you are out.

Fair game, they would call 911 on you if you were told to leave and did not. I can't imagine under ANY circumstances ANY, if I wanted to leave the store that a peer would tell me I had to stay or could not leave.

Since: Oct 11

Location hidden

#7 Nov 24, 2012
Sewol wrote:
They cannot hold you after you clocked out. Although I wouldn't exactly call 911 when you are out you are out.
Fair game, they would call 911 on you if you were told to leave and did not. I can't imagine under ANY circumstances ANY, if I wanted to leave the store that a peer would tell me I had to stay or could not leave.
When I close I don't punch out until they unlock the door so I can leave. It is not my fault I cannot leave when I have finished my work. Since they control when I can leave I will be paid up to that point.
Forrest Gump Alvarez

Schnecksville, PA

#8 Nov 24, 2012
Mama always had a way of explaining things so I could understand them.
DMxMD

United States

#9 Nov 25, 2012
Whickerbill wrote:
<quoted text>
This happened to an employee at a store I used to be at. His scheduled time to leave was 10:00 PM. His department was cleared. He punched out and tried to leave. The ASM refused to open the door to let him leave. He called 911 and said he was being held against his will. The cops arrived, the store manager was contacted, and a big scene was created. Long story short, the associate got to leave, and the ASM got written up and almost lost his job.
Warning, try the same thing at your own risk. Your results may not be the same.
If that was a real scenario, the associate in question would have been terminated. Contacting law enforcement for any reason before first contacting the regional LP director is a class A violation, and one I've seen taken VERY seriously. It does not matter why. There are no excuses. It's one of the few policies I've seen set in stone.

That being said, you are always free to go. If that is actually a real example, the ASM telling the associate they are not to leave until all departments are done is making a "reasonable request". As with any other request from your employer, go get carts, clean the bathrooms, etc, you have every legal right to refuse, but it would still be insubordination and you could be disciplined up to and including termination. You know when you are scheduled for a closing shift that you could be released early or asked to stay a bit later. It's part of the shift. Again, you can always tell the ASM to go fly, but good luck. At least a final for insubordination would be better than termination.

I personally have a policy that all non-supervisor hourlys should always be out before 1 hour after close. It's just a respect for the team and a payroll thing. If its an unusual situation though, I would definitely break that. I also do not subscribe to the "my department is done at 9:05 and I'm leaving" philosophy. If you were so far ahead all night, why were you not helping other departments? I like to let all of the sales floor staff go at the same time so everyone works together and helps each other out more. It makes for a much earlier close. Just because millworker didn't get shipped that day doesnt mean that guy gets to go home early when the poor guy in seasonal is still trying to pick up the pieces after a crazy busy day. That again is a respect for the team thing.
Larry

Rochester, MI

#10 Nov 25, 2012
Had it happen at our store when it first opened up.

Some smart ass ASM tried to keep everyone till 11pm one night. Around 10:15 cashier gets ready to leave and he wont let her. She calls 911, police and store manager arrive.
Seems that the store manager had instructed his ASM to keep people to 11pm. ASM sells out the SM to the police and they fine the store $300 for the call. Lowes management looks foolish and lets everyone go home.

Never went any higher than district manager and no one was written up.

www.lowesemployees.com

Since: Oct 11

Location hidden

#11 Nov 25, 2012
DMxMD-" I also do not subscribe to the "my department is done at 9:05 and I'm leaving" philosophy."

I will willingly help any dept providing they haven't wasted the night away ratchet jawing with other employees.

This past summer we were told we needed to stay and help OSLG-no problem but the ASM did not have a plan on what needed to be done and how many needed to stay. People were standing around, some helping, others got lost.

If you want people to stay and help have a plan-how many need to stay, what needs to be done and assign tasks.--This is managing...the problem-managers do not know how to manage. If you mention this idea to them they take offense and give you the deer in the headlights look.

You want me to stay-ask me, give me a task and let me know what you expect.

Another frustrating scenario along this line is the way Lowes gets people to do code 50's, 3's and cart roundups. The call is like this-"we need a code 50 at register ____, or, we need a code 3 at the front, or, we need any available associate outside for a cart roundup. The problem with this procedure is this-Everyone assumes Someone is going to get it but No-one does. Consequently-cashiers call several times. Change the procedure-designate people for those tasks and let them know their responsibility and the call people by name to the front. But, that won't be done because that would require planning and communicating with your employees.

One job I was a supervisor on 3rd shift-we had each machine listed and we assigned people to the task I wanted/needed done-employees came to work, looked at the sheet and went to work--if I needed something in particular I would page a particular individual. I did not want people to assume, I wanted them to know what they were to do. This is organization and managing your human resources to where we needed them.
zal front load

Angola, NY

#12 Nov 25, 2012
Calling the police may be a lttle over the top...but if thats a true story i think its quite funny. The idea that the associate would be terminated for something that management is in the wrong for is preposterous and says alot about this company. As for DMxMD and his "reasonable request" scenario it sounds foolish and unreasonable. I'm fine with being asked if i'd stay to pitch-in and help another department, and would almost always accomodate. But if people are being told they must stay until everyone else is done, that seems wrong to me. If someone would go over on hours if they stayed would they be asked?.... probably not right? Then why is it reasonable to make people stay only when it benefits the store. Pretty much everything with this company is a one way street now, and when that happens it turns people whom would normally be team players and accomodating less so. Make things mutually beneficial and performance, cooperation and morale would increase exponentionally.
The point is

Marshfield, MA

#13 Nov 25, 2012
If you are scheduled 12-9 or 1-10 then that is what you work, end of story. If you screw around and make it to the front 10 minutes after the store is closed then guess what....you get stuck untill the cash is pulled and counted. I have never heard of a closing asm making someone stay past their scheduled time. It is bullsh*t and not policy. I tend to go with the employee in question either being caught trying to leave early or making it to the front after the cash pull has been started. I'm so tired of the exaggerations and boogey man crap. Lowe's is doing a bad job in other ways and they don't need fairy tales to help them along in their recent poor employee relations problems.
nedm

Pembroke, MA

#14 Nov 26, 2012
I'd argue that once an amount of hours is posted it really should be honored.

For awhile I saw managers close early. Say leaving at 10:10 when people were scheduled to leave at 11pm. Those scheduled for closing shifts were stiffed nearly 4.5 hours! The only real recourse is to take a shorter lunch or clock in earlier.

shouldn't leave late or early
Beaten Down

Lima, OH

#15 Nov 26, 2012
If you are an hourly associate and work your scheduled shift it is against the law for anyone to attempt to force you to stay. They can ask you to stay, and if you say no that is the end of it. Stand up for yourself, work your shift, go home and don"t give it another thought. Eight hours a day at the hell hole is enough for anybody.
Bird

New York, NY

#16 Nov 26, 2012
Pedro Rodriquez wrote:
Another frustrating scenario along this line is the way Lowes gets people to do code 50's, 3's and cart roundups. The call is like this-"we need a code 50 at register ____, or, we need a code 3 at the front, or, we need any available associate outside for a cart roundup. The problem with this procedure is this-Everyone assumes Someone is going to get it but No-one does. Consequently-cashiers call several times. Change the procedure-designate people for those tasks and let them know their responsibility and the call people by name to the front.
Pedro, that is true, however, imagine if the police ran their day to day duties like Lowe's. It would be like this..... A protest or rally would be scheduled at a downtown square, and, the chief of police or mayor would choose to put only one cop in the vicinity to keep things civil. Then, when things got out of control, they would call people away from desk jobs, the fire department, and the 911 centers to come help control the crowd. Sounds like a dumb scenario doesn't it? That chief of police or mayor would probably be at the very least investigated. Well, how much different is that scenario than scheduling only 1 or 2 cashiers when they obviously know there is going to be a much larger crowd of customers than they can handle even on the slowest of days? And then, to solve the problems that they themselves created, calling people from the floor and receiving to fill in for the cashiers that they should have had working in the first place? Especially since those people, in 99% of cases, cannot process credit card payments as they are not authorized to do so? Makes no sense from the word "go".

If you want a plan for coverage, then you have to have a sensable plan in the first place. It would be one thing if the store was much busier than expected, for instance, if there were an approaching storm and there was a rush of people for emergency prep supplies like batteries, generators, snowblowers, plywood, and/or salt and shovels. Even adequate staffing has a hard time keeping up with something like that, and, it would be understandable to ask for a little bit of backup in that situation. But, it's another thing entirely when you staff an area knowing full well that the staffing levels you put in place are going to come nowhere near the required levels to sufficiently handle the situation or the job. Nobody minds helping out. But, people are generally getting tired of being "expected" to cover for poor planning and staffing.
Bird

New York, NY

#17 Nov 26, 2012
The point is wrote:
If you are scheduled 12-9 or 1-10 then that is what you work, end of story. If you screw around and make it to the front 10 minutes after the store is closed then guess what....you get stuck untill the cash is pulled and counted. I have never heard of a closing asm making someone stay past their scheduled time. It is bullsh*t and not policy. I tend to go with the employee in question either being caught trying to leave early or making it to the front after the cash pull has been started. I'm so tired of the exaggerations and boogey man crap. Lowe's is doing a bad job in other ways and they don't need fairy tales to help them along in their recent poor employee relations problems.
How about in a scenario when you have to stay past closing time to finish up with a customer? I don't clock out until the doors are unlocked, if you are locking me in, you are paying me no matter whether I go over hours or not. I've seen associates have to stay nearly an hour past closing to finish up with a customer. Most times, when you close, you want to be out of there as fast as possible, so, if you are not up front on time, it usually means you had to finish something that you didn't want to irresponsibly leave for the opening shift. I never see people sticking around to socialize after the store is closed, you want to get home. Also, I saw my old SM tell a guy that he was to clock back in and get back to work. He was leaving at his scheduled time, so, it does happen whether or not you choose to believe it does or not.
Cuban NEDM

Orlando, FL

#18 Nov 26, 2012
This thread is mucho silly. I'll be in the basement waiting until more important posts come along.
DMxMD

United States

#19 Nov 26, 2012
Again. You can leave at any time. Just remember who pays your bills and be flexible. It's still insubordination. I've already said my policy on the subject.
Govt Assistance Alvarez

Schnecksville, PA

#20 Nov 27, 2012
DMxMD wrote:
Just remember who pays your bills
The taxpayers?

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