SPIFFS and SOS commissions gone
Gametime

Longmont, CO

#85 Feb 8, 2012
TheRed wrote:
Gametime - in defense of bitsy68, unless "you" are a kitchen designer lets all hope you don't take it upon yourself to trot from the service desk back to kitchens and give it a go. Talk about a whopper of a refund/rebill. You need to tone down your over-reaching statements as to who is making mistakes or who isn't tagging their product, etc. Do "you" know these people? Do "you" know how their lives will be affected by these changes? I see you've lost 80% of your compensation, that has to be difficult and I feel for you and your family. Please, don't take it out on your fellow employees who are upset and scared for their futures.
I do understand that my fellow associates are worried about what their futures with Lowe's holds and are struggling with the fact that that will not recieve as much compensation as they have in the past. It's a struggle and we are with a company that is trying to make moves to protect 200,000+ peoples jobs. This is a change that has been coming for a long time and is needed. How can it be justified that a appliance specialist makes 30k+ in spiffs and a millworks specialist makes 5k? Those who truly have Lowe's best interest's in mind will embrace the change and prepare for even more changes in the future. And to answer your question, yes I have been a "kitchen designer" as well as every other position Lowe's has had at a store level. And as a store manager who is looking out for 150+ associates with regards to fairness and equality I appreciate the change! We all have a lot riding on Lowe's and it's management. We need to embrace and welcome change if we are going to make it as a company.
Makin Moves

South Salem, NY

#86 Feb 8, 2012
How about everybody who's complaining ask the guys that lost their jobs a few months ago how they feel about the spiff cuts. My bet is they'd rather gotten a spiff cut rather their employment cut.ask you can't get a specialist to do anything other than hold the desk up anyway, ask a specialist to pick up a broom and they look at you like you have 3 heads ask them to put away freight ....forget it ...... If you think this change isn't justified by a company standpoint your just a big dummy. No company can keep trending down or flat and stay in business without making more changes. IE* closing stores, cutting management bloat, trimming the fat. No more spiffs or commissions equals lower prices on certain items and makes the company more competitive with online retailers and specialty stores. I challenge anybody to name 4 nation wide retailers that still pay commission to sales associates, odds are you can't name 2. And if you name sears as one , I hear their hiring so start there if your not happy anymore. Nothing but a Bunch of 30%'s in this topix. A few posts back put it best....."it is what it is". Get over it and continue to do what you where hired for or start pounded pavement.........
20 plus year veteran

Hudson, NY

#87 Feb 8, 2012
Gametime wrote:
<quoted text>
Actually, I could. And its funny you mention compensation. I'm the person who refund/rebill's that 50,000 kitchen to fix your mistakes. Change your attitude or get left behind. There are 25 people who could take your place. I hope for your families sake you change the pessimistic outlook and realized that 50% of something is better than 100% of $0.00.
Seems u are in management and are sucking up to whatever folks are above you. If you are not in upper management, then you are just being a suck up.
I am in upper management, and this move will be the straw that broke the camels back. It's as if home depot former management started working at Lowe's, and are purposely trying to make it fail....Just a thought
tired

Bryan, TX

#88 Feb 8, 2012
I'm thinking the Lowe's cheer will be a little quieter in the morning.
20 plus year veteran

Hudson, NY

#89 Feb 8, 2012
bill wrote:
A lawsuit? Are you kidding me. Those spiffs or commissions were never promised to you. When you were hired you signed a sheet of paper promising a hourly wage and full time or part time status, nothing more. You should never factor spiffs or commissions as regular income. Its an added BONUS for doing your job. The company has the right to terminate that program at any time. Just ask employees of best buy, home depot, or the now out of business circuit city.
Bill, Actually the specialist were promised the spiffs and commissions when they signed their employment contract, which, by the way is a contract
Gametime

Longmont, CO

#90 Feb 8, 2012
20 plus year veteran wrote:
<quoted text>
Bill, Actually the specialist were promised the spiffs and commissions when they signed their employment contract, which, by the way is a contract
Really? That's news to me?. If you have truly ever hired anyone with Lowe's, you would know that all incentives, bonuses, spiffs, etc are subject to change or termination at any time or for any reason....Just like us...Ask or coworkers who were displaced...
Makin Moves

South Salem, NY

#91 Feb 8, 2012
Promised? No. It says they're Eligible to make spiffs and commissions
spec three

Atlanta, GA

#92 Feb 8, 2012
I cannot believe ppl are on here stating this is good for the company...if u werent a specialist making comission sales then u dont have nothing to miss...I did quite well in sales over tbe last 10 years...I took care of all my customers and was in the top 25 most of the year last year...what made me better eas the fact that the more I sold the more I made....now because of this change why should I stay a specialist and worry with epps install sales and sos if it doesnt make any money for me...guess u will see alot of specialist step down to csas take a 10% pay cut and just do enough to.stay employed
Gametime

Longmont, CO

#93 Feb 8, 2012
spec three wrote:
I cannot believe ppl are on here stating this is good for the company...if u werent a specialist making comission sales then u dont have nothing to miss...I did quite well in sales over tbe last 10 years...I took care of all my customers and was in the top 25 most of the year last year...what made me better eas the fact that the more I sold the more I made....now because of this change why should I stay a specialist and worry with epps install sales and sos if it doesnt make any money for me...guess u will see alot of specialist step down to csas take a 10% pay cut and just do enough to.stay employed
Is the company becoming more competitive, focusing more as a team, adapting to an ever changing retail enviornment a bad thing? Department managers,Loss Prevention, ASM's, Store Manager's have all been hit in the pocket books. I understand that you are frustrated about what transpired today but think about the long-term. We had 2500+ people laid off in october and we may see even more...We have to unite and Focus as TEAMS, not individuals. I hope you can stay positive and focus on what's best for you and your family.
Discontent

Thomasville, GA

#94 Feb 8, 2012
Yea, we had a meeting about how Lowes was changing, and that we needed to embrace the changes. After the 3 hour meeting the SM came in to tell us no more spiffs. What gives me the incentive to sell a customer on the higher priced item? I will just fill the order, get rid of the customer and then sweep the floor. Incentives are why I sell the higher priced items. I will just sell the Roper washer and chill. Wow, I can understand cutting spiff out of the low price models, but it takes effort to sell up. Screw selling EPPs. I will use all of my time off and I will quit working so hard, and, I will be looking for a different company that rewards selling skills.
tired

Bryan, TX

#95 Feb 8, 2012
so will you have to sell the same amount to get your 50%?
johnny

Butler, NJ

#96 Feb 8, 2012
Welcome to LOWES DEPOT
Gametime

Longmont, CO

#97 Feb 8, 2012
spec three wrote:
I cannot believe ppl are on here stating this is good for the company...if u werent a specialist making comission sales then u dont have nothing to miss...I did quite well in sales over tbe last 10 years...I took care of all my customers and was in the top 25 most of the year last year...what made me better eas the fact that the more I sold the more I made....now because of this change why should I stay a specialist and worry with epps install sales and sos if it doesnt make any money for me...guess u will see alot of specialist step down to csas take a 10% pay cut and just do enough to.stay employed
That kind of attitude is what will make you one of the 30%. Have a drink, remember the 3000+ that were let go in october and focus on what's going to support your family. I will assure you that as spiffs and comissions have changed, so have the performance management critera for associates, specialists, and managers. Keep your head up and keep doing what you have for the last 10+ years.
sales spec millwork

Lillington, NC

#98 Feb 8, 2012
I got hit in the gut today, but not as hard as some others.

I payed dearly for caring about the customer interaction, satisfaction, and sales numbers that I generated.

Number 1 n the district for SOS and Total Sales.

OK, I can get 1\2 prorated over 12 months.

The way they did this was wrong.
zal front load

Angola, NY

#99 Feb 8, 2012
this is not thinking outside the box, just the opposite. When you do not know how to grow through long term market share gains you do what almost all corporations do..reach for the least common denominator...cheapen products and /or cut labor costs. These moves are not to save jobs..as we are not on the verge of bankruptcy but merely a way to pad the corporate bottom line. The mindset is that you can get by with cheap labor instead of well paid people with excellent levels of knowledge or people skills. They will soon find out what quality personnel you get for $9-10/hr.We know not how to be better than our competitors so we'll just be leaner(code for cheap).
So bend over and take that $10,000 (and more in some cases)bone job but by the way we really want you to still give great customer service! I have always tried my best with all customers and have many a time sold items with no spiff or commission if it was the right thing for the customer knowing that i'll have plenty of opportunities to make extra money fairly. Now however there will be no incentive to upgrade customers,sell EPP's,add-0n sales and save margins. Want to see what $10/hr gets you...sadly you will. This will result in short term profits, but certainly long term success will not happen. Some say just be grateful you have a job...so this is what we have become..the lowest common denominator VERY SAD.
"sorry ma'am but our kitchen designer is out on the lot rounding up carts" never stop improving INDEED!!!!
StoreclosedinOct

White Cloud, MI

#100 Feb 8, 2012
Gametime wrote:
<quoted text>
Is the company becoming more competitive, focusing more as a team, adapting to an ever changing retail enviornment a bad thing? Department managers,Loss Prevention, ASM's, Store Manager's have all been hit in the pocket books. I understand that you are frustrated about what transpired today but think about the long-term. We had 2500+ people laid off in october and we may see even more...We have to unite and Focus as TEAMS, not individuals. I hope you can stay positive and focus on what's best for you and your family.
AMEN!! As someone who watched people cry their eyes out when they were told their store was closing and they were PERMANENTLY LOSING THEIR JOBS!
Gametime

Longmont, CO

#101 Feb 8, 2012
tired wrote:
so will you have to sell the same amount to get your 50%?
No, you won't. The compensation is there whether your sales are up...or down. However, the performance management aspects that Lowe's has followed have changed. I will assure you that poor attitudes and a lack of motivation will leave you unemployed.

Since: Oct 11

Location hidden

#102 Feb 8, 2012
All the coworkers that gloat over the misfortune of others will be in for a rude awakening ....... The Specialist I work with & myself do a lot for our store not just Appliances. All the the wise a$$es who think this is deserved are going to find themselves all alone looking for help in many a dept. And furthermore, why are we battling each other? Do we not not have a common nemesis? Those at the top who made these "cost cutting decisions"! They will feel NONE of the impact!
Disappointed in Lowes

Plymouth, MA

#103 Feb 8, 2012
Gametime wrote:
<quoted text>
Actually, I could. And its funny you mention compensation. I'm the person who refund/rebill's that 50,000 kitchen to fix your mistakes. Change your attitude or get left behind. There are 25 people who could take your place. I hope for your families sake you change the pessimistic outlook and realized that 50% of something is better than 100% of $0.00.
Actually you can't do the job. Your arrogance makes you an idiot to pretend or even think you could design a kitchen. No body is here to fight with you. We are upset and you would be also if you were notified that you are taking a 10k pay cut. The fact that I am losing 10k for being a top producer and another associate that I work with is only taking a 3k pay cut in BS. Work nharder lose more.
There is no reason for you to make this personal. YOU should be showing more professionalism and maturity.....then again you are an ASM
PSE

United States

#104 Feb 8, 2012
I know that when I used to be hourly I would work off the clock for hours sometimes to make little commission because we were not allowed overtime. I would prepare bids from my home or study product knowledge on my own time to better myself so when a customer came in I could make a few extra dollars. Why spend that extra time now. Instead I will be heading out to work in the refineries welding because I'm 26 and Lowe's does not reward knowledge anymore it punishes those who know more by pulling you around the store to help ever customer because most associate and mgt don't even know the fucking 1-855-658-2700 number, how to do back up inventory, how to set up a install. Most of the Mgt comes from Khole's can't even change out there own faucet or tell you what a hammer looks like. They are ultimate delegators so they can go sit there 300pound ass in the back office and eat candy and flirt with 18 yr old girls. Good luck Lowe's because i think you will not exists 10 yrs from now.

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