I dislike working @ Lowes ( the bad s...

I dislike working @ Lowes ( the bad stuff)

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NewBee

Van Alstyne, TX

#1 Jul 1, 2012
Please only post the reasons you dislike working @ Lowes
Disgruntled

Medford, MA

#2 Jul 1, 2012
The Lowes of 5 years ago when I started is long gone. It used to be a good, fun place to work. I actually looked forward to going to work everyday. They treated people like they were equal partners in what Lowes was trying to accomplish as a company. Now, employees are treated as just another number. Their opinions don't matter at all no matter what management says. As for my department, we are treated like thieves. No longer are we allowed to have a key for the Receiving doors, Even though policy says that the Rec. Clerk and RTM Clerk are allowed to have keys. Makes the job harder than it has to be. Management says it is to prevent employees from stealing stuff and going out the back doors with it. But, it is alright for customers to grab armfuls of stuff and walk out the front door with it!! And nobody is allowed to go after them! RWD! You have to call an ASM to open the doors every time a truck shows up and they are always to "busy" to come back and do it! The ten cent raise I got last time doesn't make it easier to put up with it also!
Matrix

United States

#3 Jul 1, 2012
The key situation is up to your management. If you pull the key matrix from my loweslife, it states that its managerial discretion who has a key and which key they have.
Therein lies the biggest problem with Lowes, they allow the individual stores way to much lattitude with the rules they choose to follow or not follow.
DMxMD

Gardner, KS

#4 Jul 1, 2012
I hate that I have to listen to a bunch of people who were FAR overpaid to sell stuff in a box store complain on a daily basis about why they should still be overpaid. I've worked my way up in two different retailers, and a grocery store in highschool, and I've never heard of anything like spiffs. Im glad the company is keeping them. I would rather have a new computer to use at work than for Bob, the old, slicked back, grizzled, complainer in appliances to get that 10th ring to fill out his hands, or for the specialists with far less responsibility than those above them to come rolling in the parking lot at 9 after in their Corvette, shorts and a crappy rock band t-shirt.
wtf 1

United States

#6 Jul 2, 2012
DMxMD wrote:
I hate that I have to listen to a bunch of people who were FAR overpaid to sell stuff in a box store complain on a daily basis about why they should still be overpaid. I've worked my way up in two different retailers, and a grocery store in highschool, and I've never heard of anything like spiffs. Im glad the company is keeping them. I would rather have a new computer to use at work than for Bob, the old, slicked back, grizzled, complainer in appliances to get that 10th ring to fill out his hands, or for the specialists with far less responsibility than those above them to come rolling in the parking lot at 9 after in their Corvette, shorts and a crappy rock band t-shirt.
I take it you never made a spiff. Take it a multi billion company a fortune 50 company at that couldn't afford the upgrade gradually instead of on a time period. Granted I never heard of spiff before but when I got a taste of it helped me out on the child support.

Since: Oct 11

Location hidden

#7 Jul 2, 2012
Spiffs are good. If you sell appliances, you do one part of the transaction. What about those delivery people who hump that stuff up or down stairs, being careful not damage the floors, walls etc. They are the last contact with the customer and they make you look good. What do they get??? Is your job harder than there's? Don't think so.

Bonuses and spiffs are counterproductive to teamwork...no one does the whole job from start to finish by themselves. Many have a piece of the job.

Since: Oct 11

Location hidden

#8 Jul 2, 2012
Pedro Rodriquez wrote:
Spiffs are good. If you sell appliances, you do one part of the transaction. What about those delivery people who hump that stuff up or down stairs, being careful not damage the floors, walls etc. They are the last contact with the customer and they make you look good. What do they get??? Is your job harder than there's? Don't think so.

Bonuses and spiffs are counterproductive to teamwork...no one does the whole job from start to finish by themselves. Many have a piece of the job.
I never EVER forget that! I love my delivery team. They know I will do what ever it takes to help them out. I take care of them & I have their back. I see many an appliance person trash their delivery teams, not me never. It's all about taking care of people. I know how to do that
Whickerbill

Mooresville, NC

#9 Jul 2, 2012
DMxMD wrote:
I hate that I have to listen to a bunch of people who were FAR overpaid to sell stuff in a box store complain on a daily basis about why they should still be overpaid. I've worked my way up in two different retailers, and a grocery store in highschool, and I've never heard of anything like spiffs. Im glad the company is keeping them. I would rather have a new computer to use at work than for Bob, the old, slicked back, grizzled, complainer in appliances to get that 10th ring to fill out his hands, or for the specialists with far less responsibility than those above them to come rolling in the parking lot at 9 after in their Corvette, shorts and a crappy rock band t-shirt.
Better be careful. That envy and jealousy thing is showing through again. I get tired of you envious, bitter people trashing specialists. We chose our career with Lowes to drive sales. You chose yours to attempt your pitiful job at management. You had your chance to bid on a specialists job and either didn't or couldn't make the grade. Spiffs and commissions drive sales. You obviously have never worked with a professional sales organization or you would know that. Three different vendors have told me appliance sales company wide are down 25% or better since elimination of spiffs. Millwork vendors report seriously decreased sales, too.Yes, there are several reasons. Good people that drove sales have left for better jobs, others who remain have no incentive to upgrade the customer (which, by the way, I don't agree with, we're still being paid to do a job), and I could go on and on, but what's the point. Specialists drive sales, which helped make store budgets, helped make SSEI, and helped pay your miserable wages as a want to be manager whose position allows you to downgrade and belittle other employees. Perhaps old grizzled Bob was more valuable than you thought. And by the way, it is the managers at my store driving the vettes, the Lexus' and the tricked out 4 wheel drives. I guess they will never miss their bonuses if the store doesn't budget because specialty sales are down.

Since: Oct 11

Location hidden

#10 Jul 2, 2012
Whickerbill wrote:
<quoted text>
Better be careful. That envy and jealousy thing is showing through again. I get tired of you envious, bitter people trashing specialists. We chose our career with Lowes to drive sales. You chose yours to attempt your pitiful job at management. You had your chance to bid on a specialists job and either didn't or couldn't make the grade. Spiffs and commissions drive sales. You obviously have never worked with a professional sales organization or you would know that. Three different vendors have told me appliance sales company wide are down 25% or better since elimination of spiffs. Millwork vendors report seriously decreased sales, too.Yes, there are several reasons. Good people that drove sales have left for better jobs, others who remain have no incentive to upgrade the customer (which, by the way, I don't agree with, we're still being paid to do a job), and I could go on and on, but what's the point. Specialists drive sales, which helped make store budgets, helped make SSEI, and helped pay your miserable wages as a want to be manager whose position allows you to downgrade and belittle other employees. Perhaps old grizzled Bob was more valuable than you thought. And by the way, it is the managers at my store driving the vettes, the Lexus' and the tricked out 4 wheel drives. I guess they will never miss their bonuses if the store doesn't budget because specialty sales are down.
Don't kid yourself-they will not let their bonuses go-they will cut something else from the hourly's so that doesn't happen. After-all, "they have a family to feed" Sounds like a former Timberwolf making millions and rejected a new contract because it wasn't big enough. How much money is enough??? "Just a little bit more".---Howard Hughes
DMxMD

United States

#11 Jul 3, 2012
Looks like I chose the right path. I think everyone predicted spiffs going away years before it happened.
DMxMD

United States

#12 Jul 3, 2012
And I'm only belittling people that deserve it because of their work ethic or hate of the company that puts food on their table. If you were one of the few hourly appliance associates in the company that truly earned their $80,000/year then I'm sorry.
Furby

Mooresville, NC

#13 Jul 3, 2012
I hate that the managment team pushes everyone to sell EPP's, but when they personally buy something that is EPP eligible, they don't buy the EPP. Is it just me or does that reek of hypocrisy?

Since: Feb 12

Location hidden

#14 Jul 3, 2012
Furby wrote:
I hate that the managment team pushes everyone to sell EPP's, but when they personally buy something that is EPP eligible, they don't buy the EPP. Is it just me or does that reek of hypocrisy?
Reminds me of ATG. No manager would buy anything from ATG when they could simply go to Amazon and get the same exact item for at least 30% less.
Bird

Westland, MI

#15 Jul 3, 2012
DMxMD wrote:
I hate that I have to listen to a bunch of people who were FAR overpaid to sell stuff in a box store complain on a daily basis about why they should still be overpaid. I've worked my way up in two different retailers, and a grocery store in highschool, and I've never heard of anything like spiffs. Im glad the company is keeping them. I would rather have a new computer to use at work than for Bob, the old, slicked back, grizzled, complainer in appliances to get that 10th ring to fill out his hands, or for the specialists with far less responsibility than those above them to come rolling in the parking lot at 9 after in their Corvette, shorts and a crappy rock band t-shirt.
I hate that I have to listen to management, who are overpaid, blame every problem in the company and the stores on the employees instead of horrible, irrational decisions made daily, and corporate policy. I would rather have commissions for every sales person than a "new computer" that still doesn't work because it is attached to a stone age system. I would rather have commissions than a manager squealing about call buttons and short staffing the stores, putting pressure on employees, in order to make performance bonuses, or for them to come rolling in at 7am, instead of their scheduled 6am in a mercedes 4 hours after banging a cashier, tired and cranky from no sleep, primed to make more irrational, bad decisions. For those managers who earn their money, I am not directing this comment at you.

Which brings me to another point, nobody, and I mean nobody goes to work simply to give to the company. I get tired of people making it seem as if anyone goes to work on a philanthropic venture benefiting millionaires and billionaires at the helm of corporations. Many people give extra, but only because they are doing what they have to do in order to keep things going. In other words, when they are taken care of, they give a little back in appreciation. Besides, last time I checked, some of the biggest complainers in my store, and many others didn't work in appliances. Most often, management singled out complainers in the appliance department because they actually made decent money, and ignored complainers in other areas. Don't tell me that if they take away performance bonuses that management will be tripping over themselves to give 150% every day. Sounds to me, with the comment about slicked back hair and rock band t-shirts that you made, like you have a problem with class distinction. You have a problem with people spewing untrue, manipulative BS every day to benefit no-one but themselves, not making the most money. Again, tell me I'm wrong about coming to work for anything other than making money.

As for appreciating delivery, I can't think of any better way to do so than to volunteer to go on delivery. I have done so many times, sometimes for an entire week while they were short staffed for one reason or another. I have worked delivery for other companies, so I know how hard it can be, and how much work is involved. I see no better way to thank them than to actually get my hands dirty with them.
Bird

Westland, MI

#16 Jul 3, 2012
DMxMD wrote:
And I'm only belittling people that deserve it because of their work ethic or hate of the company that puts food on their table. If you were one of the few hourly appliance associates in the company that truly earned their $80,000/year then I'm sorry.
$80,000 a year was a very very rare salary that only the best sales specialists made. Besides, the two million dollars a year that they sold in appliances, made up for their salaries. Think about it, if every appliance employee sold 2 million dollars in sales, then just the appliance department would be responsible for what like 8 million dollars in sales for the store? Besides, usually when you have someone selling that much, the other specialist is not selling nearly as much, so it balances out. The best performers in many companies are paid well, better than average that is. I mean, just as an example, if your average third baseman hits 15 home runs a year, then by nature, a third baseman that hits 45 home runs a year is going to make much more. If the third baseman that hit 45 home runs was offered a contract for the same as the third baseman that hit 15 homeruns, he would go to another team and most likely be much more successful there, and win more often as well. Which, by the way, is what many specialists are doing as we speak. Lowe's will find out that you cannot win without knowledge and good full time employees. They will find out that hiring part time college students in every area will not get them to where they want to go. Slowly but surely other, smaller appliance and hardware stores are starting to sneak back into the markets and steal sales because they have knowledge.

And, if good, high performance people aren't important to the process, then how come every new idea and program they come up with isn't left up to a computer to promote? Why don't they leave the distribution and soliciting of "My Lowe's Card" up to computers? Why don't they simply have a sign and a computer sign up kiosk up front in order to get PSE leads? Because, they know people do a better job than computers, right now, they are simply trying to get rid of people and leave certain areas of the store on autopilot until they get newer, cheaper labor in place.
scott

Sterrett, AL

#17 Aug 21, 2012
Whickerbill wrote:
<quoted text>
Better be careful. That envy and jealousy thing is showing through again. I get tired of you envious, bitter people trashing specialists. We chose our career with Lowes to drive sales. You chose yours to attempt your pitiful job at management. You had your chance to bid on a specialists job and either didn't or couldn't make the grade. Spiffs and commissions drive sales. You obviously have never worked with a professional sales organization or you would know that. Three different vendors have told me appliance sales company wide are down 25% or better since elimination of spiffs. Millwork vendors report seriously decreased sales, too.Yes, there are several reasons. Good people that drove sales have left for better jobs, others who remain have no incentive to upgrade the customer (which, by the way, I don't agree with, we're still being paid to do a job), and I could go on and on, but what's the point. Specialists drive sales, which helped make store budgets, helped make SSEI, and helped pay your miserable wages as a want to be manager whose position allows you to downgrade and belittle other employees. Perhaps old grizzled Bob was more valuable than you thought. And by the way, it is the managers at my store driving the vettes, the Lexus' and the tricked out 4 wheel drives. I guess they will never miss their bonuses if the store doesn't budget because specialty sales are down.
Pedro, are you sure your name isn't Obama? The spiffs, etc. are a direct result of production (sale). It isn't like an hourly pay, where you sit on your butt and still get paid.

Since: Oct 11

Location hidden

#18 Aug 21, 2012
scott wrote:
<quoted text>
Pedro, are you sure your name isn't Obama? The spiffs, etc. are a direct result of production (sale). It isn't like an hourly pay, where you sit on your butt and still get paid.
I don't disagree with spiffs and bonuses. Let's say an appliance specialist sold an appliance and got a spiff--all for that. But do you know who helped him look good-the delivery drivers. Share a bit of the spiff/bonus with your helpers-it goes a long way towards improving moral.

I have no problem with good salaries for execs-but why should saving the company financially fall on the backs of the hourly employee who can barely make ends meet. A good leader will share in that sacrifice. Also-no problem with good salaries-but the differential between the hourly and corporate execs pay is what---why are you worth millions in salary and benefits and you pay your people peanuts? Pay your execs well, give them honest incentives and bonus-but when you are closing stores and taking money away and your exec's salary stays the same or grows something is wrong with the picture.
h8tersgunnah8t

Denver, CO

#19 Aug 26, 2012
Let me sum it up in one word "mylowes". I hate having to ask each and every customer "are you familiar with our mylowes program?" It wouldn't be so bad if I just had to ask that, but I have to ask the customer if they want to buy epp/rp, if they have a lowest credit card, their id if paying with check/cc, for their last 4 digits on their card I'd paying with credit, teir phone number, and last but certainly not least if they would like to donate money to mda (but only around st pattys day). Mylowes is just another useless thing you have to ask them about and try and sell them on.

Since: Oct 11

Location hidden

#20 Aug 26, 2012
I used to really dislike working at Lowes. My attitude has changed because of the stress it was causing me. I go to work, do my job, and go home. I expect low pay and no-attaboys-I have not been disappointed yet (low expectations and low response from mgmt.) If there a fluke and I get an atta-boy-I am pleasantly surprised and appreciative.

I don't suggest new things to management because it will be shot down-they don't want my ideas. I make improvements in my area of control when I can, sometimes it is better to ask for forgiveness than approval.(you just need to know the boundaries)

The things that happen outside of my control are not my problem. When I finally learned the above the job became tolerable. The benefits are fairly good, 3 weeks vac. after 5 years, keeps warm in the winter and sometimes cool in the summer.

I do my job, try to keep my mouth shut and stay below the radar.
Xxxxxx

Fontana, CA

#21 Aug 26, 2012
Pedro Rodriquez wrote:
I used to really dislike working at Lowes. My attitude has changed because of the stress it was causing me. I go to work, do my job, and go home. I expect low pay and no-attaboys-I have not been disappointed yet (low expectations and low response from mgmt.) If there a fluke and I get an atta-boy-I am pleasantly surprised and appreciative.
I don't suggest new things to management because it will be shot down-they don't want my ideas. I make improvements in my area of control when I can, sometimes it is better to ask for forgiveness than approval.(you just need to know the boundaries)
The things that happen outside of my control are not my problem. When I finally learned the above the job became tolerable. The benefits are fairly good, 3 weeks vac. after 5 years, keeps warm in the winter and sometimes cool in the summer.
I do my job, try to keep my mouth shut and stay below the radar.
Mr. Pedro,
I too am a member of management and share a lot of your approach in respects to Lowes. I have been with the company for 13 + yrs and have watch it change dramatically. It isn't the same company I use to work for by no means. At some point I realized it's us against them. I am one who would constantly try to think outside the box and get shut down, question why were implementing certain ideas that don't make Sence, stand up for employees constantly when warranted etc..... Then i too realized I'm just a number (hence my sales ID) and decided to stop killing myself. I find myself as do you staying under the radar, carrying out stupid ridiculous task etc.... How ever, one thing I do pride myself in is making an effort to have always show appreciation to my employees. With out going on a tangen, I wanted to take a moment to say I really appreciate both yours and Dmxmd responses , outlook and experience. You two are obviously very knowledgable and articulate and have a tremendous amount of experience when it comes to both management and making a company successful. Your words are not going unheard. Keep up the good work you two. By the way, you had once mention in a prior discussion a book to read regarding management and how it has changed from the 50's to present. What is the name of that book Sir?
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