Set Lumber Cashier 7 to 4 Schedule
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Since: Oct 11

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#21 Aug 20, 2012
wilmahilda wrote:
<quoted text>
Problem is the people who work on the front end don't sell all day, they are operations, not sales specialists. Customer serivce answers and directs all phone calls within 3 rings, rings up customers, processes internet orders, call departments to pull them. If salesmen worked customer service they would run out the door and never return. Management complains when they get forwarded calls that departments don't answer and we take all the heat. We are not allowed to say we are busy or are with another customer. We have customers yelling at us on the phone and at the same time customers yelling at us at the customer service desk. Ask your customer service manager that you would like to spend the day training customer service and see how it is. It's the hardest job in the store.....period
I never said it was easy but people who do not work on the floor do not transfer the calls to the right people, give returns to the wrong dept, give customers wrong information on where product is. Simple solution-open up Excel-Aisle 1-list the products, Aisle 2-etc. You will have a double sided laminated map of the store-products or groups of products by aisle. You then can sort the data by aisle, alphabetize it, add to the list and resort the data in the format you want. It is very simple-I created one for me and have shared it with cashiers and new employees. I use it daily. It is not a good idea because someone from corporate didn't suggest or make it. Your HR person could create one and give to all new employees, wait, that makes way too much sense.
CSA-blowes

King George, VA

#22 Sep 9, 2012
Bird wrote:
It's not so much to me that they expect floor associates to know registers or cashiers to know depts, it's the mayhem that comes with it. Every day is like a trick play in football. You have people running in circles, positioning here, positioning there, none of them actually belonging where they end up at the end of the play, and one false tick makes you look like a jackass. Really, getting to the end of a day at Lowe's now is better than pulling off a David Copperfield act.(POOF!) Half of the help disappears,(ZIP!) you have to be in 4 places at the same time,(ZING)You have to answer phone calls and get call buttons in 3 departments, and (WAM!) you still have to get your own job done. That's like "SUPER DAVID COPPERFIELD"!!!!
So true. And bouncing people around like that is stupid. How many cashiers or paint associates are going to know what wire is used for a dryer? How many Electrical or Plumbing associates are going to know what is the best lumber to use for building a deck? Honestly, moving people are helps but,only with the basics. Those people are not going to know and still ask other associates for help because they don't know.
DMxMD

United States

#23 Sep 9, 2012
Here's an idea, if you are at the CS desk and you try to transfer me a call and its rejected or not answered, then you page me, and I still don't answer, please tell that customer I'm busy and put them on hold. Do not transfer them to the SM. Do not page me 6 more times. I'm probably in the pisser. That's much more likely than me suddenly becoming deaf and not hearing your pages. Also, do not cry wolf every 6 seconds on returns. The reason no one responds to code 6's is you call them every 5 minutes, and when the team here there, there's three items in a cart for them. Your desperate sense of urgency over the intercom doesn't do anything anymore.
BEND OVER

Schnecksville, PA

#24 Sep 9, 2012
DMxMD wrote:
That's much more likely than me suddenly becoming deaf and not hearing your pages.
They need to ferret you out. Pull his IP Corporate. Find this arrogant, employee abusing, customer avoiding son-of-a-biach.

Seriously.

Management like you is what is destroying this company.
nedm

Pembroke, MA

#25 Sep 9, 2012
"Your desperate sense of urgency over the intercom doesn't do anything anymore."

As years went on at my old district/market they pretty much shunned the use of overheads for the most part. Otherwise it would be really annoying really fast.
Cuban Mike

Mooresville, NC

#26 Sep 9, 2012
nedm wrote:
"Your desperate sense of urgency over the intercom doesn't do anything anymore."
As years went on at my old district/market they pretty much shunned the use of overheads for the most part. Otherwise it would be really annoying really fast.
You dont work here.... go away.
Cuban Mike

Mooresville, NC

#27 Sep 9, 2012
BEND OVER wrote:
<quoted text>
They need to ferret you out. Pull his IP Corporate. Find this arrogant, employee abusing, customer avoiding son-of-a-biach.
Seriously.
Management like you is what is destroying this company.
Bend over??? I knew with all the closing of the ranks that someone on here was just looking for a soul mate. Have you tried nedm?? now that guy knows a few things about being committed!
DMxMD

United States

#28 Sep 9, 2012
I'm not avoiding customers. It's just crazy how every single time I walk into the restroom or something the calls start. It doesn't do any good to page me 17 times. I can only hurry so fast. Lowes would be so much better off if they quit with the overhead use completely and used walkie talkies.
ex-HD

Brockton, MA

#29 Sep 13, 2012
wilmahilda wrote:
There doing that to all stores. It's part of the new BMR that requires all cashiers to work in departments too. They have to know sales and operations to compete in this market.
Equal work equal pay?

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