Set Lumber Cashier 7 to 4 Schedule

Set Lumber Cashier 7 to 4 Schedule

Posted in the Lowes Companies Forum

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Depressed

Shelby, NC

#1 Aug 13, 2012
Been working a set schedule for 4 year's and now they are changing my schedule back to rotating shift, is there any no that I could talk to about them changing my schedule??
DMxMD

Gardner, KS

#2 Aug 13, 2012
Depressed wrote:
Been working a set schedule for 4 year's and now they are changing my schedule back to rotating shift, is there any no that I could talk to about them changing my schedule??
No? Why would you think your schedule would just be set for ever? Sounds like you were super lucky for 4 years. Be happy.
jackass

Mooresville, NC

#3 Aug 13, 2012
DMxMD wrote:
<quoted text>
No? Why would you think your schedule would just be set for ever? Sounds like you were super lucky for 4 years. Be happy.
another dickhead!

Since: Oct 11

Location hidden

#4 Aug 13, 2012
Depressed wrote:
Been working a set schedule for 4 year's and now they are changing my schedule back to rotating shift, is there any no that I could talk to about them changing my schedule??
I'm beginning to believe they like to keep people off balance and unsettled. It gives the feeling of power. The more they screw with the help the more disgruntled they will get and you may not see it. It'll go underground and show up in places not quite so obvious.

A old plant manager said this, "people will take what they think they deserve." longer breaks, more chatting, more hiding, pretend to work....Unfortunately I believe he is right. And with the way the present mgmt hide in offices it will be darn easy. No stealing of product but of time.
nedm

Pembroke, MA

#5 Aug 13, 2012
Many retailers have schedules that change like that. It is to make you more dependent on them as they have more of a say of your time and that way you cannot pick up a part time job on the side.
agree

Mooresville, NC

#6 Aug 14, 2012
suck it up depressed.
Furby

Mooresville, NC

#7 Aug 14, 2012
jackass wrote:
<quoted text> another dickhead!
Call him what you will, perhaps he could have said it a little more tactfully, but what he said is absolutely true. I have never heard of a set lumber cashier working only 7-4.
DMxMD

Gardner, KS

#8 Aug 14, 2012
When I'm talking to people at my store, tact is important. When I'm trying to get my point across in the fewest number of characters on an internet forum, I'm just being, blunt, to the point, and not sugar coating everything.
DmLadyFL

Orange Park, FL

#9 Aug 14, 2012
My lumber cashiers have set rotating schedules. They kinda work it out together.

Since: Jun 12

Location hidden

#10 Aug 14, 2012
There doing that to all stores. It's part of the new BMR that requires all cashiers to work in departments too. They have to know sales and operations to compete in this market.
Bird

Fenton, MI

#11 Aug 14, 2012
It's not so much to me that they expect floor associates to know registers or cashiers to know depts, it's the mayhem that comes with it. Every day is like a trick play in football. You have people running in circles, positioning here, positioning there, none of them actually belonging where they end up at the end of the play, and one false tick makes you look like a jackass. Really, getting to the end of a day at Lowe's now is better than pulling off a David Copperfield act.(POOF!) Half of the help disappears,(ZIP!) you have to be in 4 places at the same time,(ZING)You have to answer phone calls and get call buttons in 3 departments, and (WAM!) you still have to get your own job done. That's like "SUPER DAVID COPPERFIELD"!!!!

Since: Oct 11

Location hidden

#12 Aug 14, 2012
wilmahilda wrote:
There doing that to all stores. It's part of the new BMR that requires all cashiers to work in departments too. They have to know sales and operations to compete in this market.
This is a good idea-they will learn what depts do what so they know where to forward calls, they will learn what product goes where so it doesn't end up in the wrong return cart and the 99 small product may get to the right dept. They will also be more knowledgeable on directing customers. They should spend time each dept before they are on a register---it is called training.

I created a product by aisle excel sheet/map that is very helpful-I can even tell them what side of the aisle the product is and about how far down the aisle---all new hires and cashiers should be given something like that so they can direct customers to the right area. It is not a good image when customers are sent to the wrong part of the store when a solution is so simple...but not created by corporate and therefore not a good idea. The inexperienced newbees with the Iphone will be the salvation.
Devils Fan

Rathdrum, ID

#13 Aug 15, 2012
Pedro Rodriquez wrote:
<quoted text>
I'm beginning to believe they like to keep people off balance and unsettled. It gives the feeling of power. The more they screw with the help the more disgruntled they will get and you may not see it. It'll go underground and show up in places not quite so obvious.
A old plant manager said this, "people will take what they think they deserve." longer breaks, more chatting, more hiding, pretend to work....Unfortunately I believe he is right. And with the way the present mgmt hide in offices it will be darn easy. No stealing of product but of time.
I agree with this one. Depending on my management or attitude of the day I can look busy designing a kitchen for hours a day. I will pull out old designs and work on them for hours if management chews me out for freight still being on the floor. Only reason I do this is because there are 2 people on our freight team that call off on a weekly basis! So maybe go document them for calling off (proof right to work is dead) instead of yelling at me. Eventually management will learn a lesson especially when they are the ones that wind up throwing up freight.
va lady

Woodbridge, VA

#14 Aug 19, 2012
Cashiers working in departments? We are constantly calling code three's here. Not enough cashiers on registers! This will NOT work!

Since: Oct 11

Location hidden

#15 Aug 19, 2012
va lady wrote:
Cashiers working in departments? We are constantly calling code three's here. Not enough cashiers on registers! This will NOT work!
I think as part of cashier's training they should work in different depts. but I believe in cross training everyone but it needs to be part of a plan otherwise it won't work.
Bird

Highland, MI

#16 Aug 19, 2012
va lady wrote:
Cashiers working in departments? We are constantly calling code three's here. Not enough cashiers on registers! This will NOT work!
No doubt!! A good portion of the time in my store, there are more floor associates running cash register than actual cashiers. This is another thing that causes shortages in departments. They are using hours meant for departments to cover the cash register. Some of the we team people and part timers know more about running a cash register than they do about the department they are supposed to be in. That's inexcusable. Heck, there have been times when I was the only person in my department, and I was pulled to be the only cashier for an hour. How does one end up being pulled from their primary responsibilities to cover an area that management refuses to staff? And, be the only one covering that other area to boot. That's just dumb in my opinion. And, it's not from call off's, it is scheduled that way. Plain dumb to take floor coverage away to cover an area that you refuse to fully staff in the first place.
HonestAbe

Saint Petersburg, FL

#17 Aug 20, 2012
Bird wrote:
<quoted text>
No doubt!! A good portion of the time in my store, there are more floor associates running cash register than actual cashiers. This is another thing that causes shortages in departments. They are using hours meant for departments to cover the cash register. Some of the we team people and part timers know more about running a cash register than they do about the department they are supposed to be in. That's inexcusable. Heck, there have been times when I was the only person in my department, and I was pulled to be the only cashier for an hour. How does one end up being pulled from their primary responsibilities to cover an area that management refuses to staff? And, be the only one covering that other area to boot. That's just dumb in my opinion. And, it's not from call off's, it is scheduled that way. Plain dumb to take floor coverage away to cover an area that you refuse to fully staff in the first place.
My goodness Birdman,,,you are a Lowes Super Hero....Go Team,,,,,,You need a skirt and pom poms ......

Since: Oct 11

Location hidden

#18 Aug 20, 2012
In our store there are times they are short but there are also times there 4-5 cashiers (including the head cashier, the DM) standing around jabbering.

What is missing at Lowes is a problem solving methodology-

1)we think there is a problem

2)collect data to determine if the problem exists and how big it is. Look at the data for trends, common threads etc.

3) Determine "possible" causes by using the data a brainstorming using the involved people.(Use a Cause & Effect diagram and Brainstorming)

4)Vote on the possible causes by looking at the data and the effects.

5) Pick a top 3-5 and determine what data is needed to be collected to validate and maybe bring one cause to the top. This process may be like peeling an onion-as you solve one problem another one may show up. You are looking for the "root" cause (not symptoms) otherwise the problem will not go away.

6) Once you think you have the right cause brainstorm possible solutions. Vote and pick the most logical solution.

7. Collect data on the cost of the solution and implementation. Do an ROI for return on investment.

8) Test your solution as simply as you can cost wise. Verify and validate that it either has solved the problem or not.

9) Keep data over a period of time to validate the problem is indeed solved.

Rules for Brainstorming/Crawford Slip Method

1) Goal-lots of ideas
2) No discussion or criticism during the brainstorming period. Discussion and criticism will either take you off track or eliminate ideas. Remember the goal is LOTS of potential ideas.
3) Write every idea down on flip chart paper to keep the ideas in front of the people-ideas breed other ideas.
4)Involve everyone-either go around the room in order asking each individual for and idea-put it up just as they say or summarize and ask them if that summarizes their idea.

(Another form of brainstorming is the Crawford Slip Method-instead of going around the room asking for ideas hand out pieces of paper to the participants-they write on idea/slip and those ideas are written on flip chart.)

5)Once there are no more ideas you group like ideas together, vote on the ideas by giving each participant as many votes as they want-goal-to boil the list down)

6)When you have parred the list down to 20 or so-give each participant 1 vote-goal is to pare the list down more.

From this list you look at the problems, possible causes and solutions and pick the best ones and collect data to verify your assumptions.

The goal is to solve the ROOT cause using the people who are involved in that problem.

AT Lowes we don't have the tools, management expertise or "time" to solve the problem. We just throw bodies at the problem for the moment to put a bandaid but the problem never really is solved.

We say we don't have time to solve the problem but we have time to deal with the same problem over and over and over. By not solving problems you frustrate your employees.

"In God we Trust, everyone else bring data".
nedm

Pembroke, MA

#19 Aug 20, 2012
Exactly and there's this idea as if there constantly has to be people on the floor when it is a diy store. If any business thinks that customer service is walking to people and reading a box well it takes more than that.

The company is improving in efficiency from the iphones and what will check people out at departments but there is still ample amounts of time just walking around.

Let's say someone is in oslg and asks someone for more of a lumber question. There should be no reason for lumber department people walking over to oslg just to answer a question. either the customer should go there or simply call up oslg and relay the questions/answers to the customer.

Since: Jun 12

Location hidden

#20 Aug 20, 2012
Pedro Rodriquez wrote:
<quoted text>
This is a good idea-they will learn what depts do what so they know where to forward calls, they will learn what product goes where so it doesn't end up in the wrong return cart and the 99 small product may get to the right dept. They will also be more knowledgeable on directing customers. They should spend time each dept before they are on a register---it is called training.
I created a product by aisle excel sheet/map that is very helpful-I can even tell them what side of the aisle the product is and about how far down the aisle---all new hires and cashiers should be given something like that so they can direct customers to the right area. It is not a good image when customers are sent to the wrong part of the store when a solution is so simple...but not created by corporate and therefore not a good idea. The inexperienced newbees with the Iphone will be the salvation.
Problem is the people who work on the front end don't sell all day, they are operations, not sales specialists. Customer serivce answers and directs all phone calls within 3 rings, rings up customers, processes internet orders, call departments to pull them. If salesmen worked customer service they would run out the door and never return. Management complains when they get forwarded calls that departments don't answer and we take all the heat. We are not allowed to say we are busy or are with another customer. We have customers yelling at us on the phone and at the same time customers yelling at us at the customer service desk. Ask your customer service manager that you would like to spend the day training customer service and see how it is. It's the hardest job in the store.....period

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