Jack of all master of none!

Jack of all master of none!

Posted in the Lowes Companies Forum

NewBee

Van Alstyne, TX

#1 May 23, 2012
Cross training is great for emergencies only!
but it does not allow you to become the best you can be in your department,when you havent even had time to complete the training in your own dept.
What good do you do when you run to the bell outside your dept, to help a customer with somthing you know nothing about and your bell goes off to get covered by someone out side you dept that knows nothing about your dept.
This makes our company look incomptent and that is reducing the amount of walk in customers that come in for service and by the way those that come in for DIY help and service could care less if they can pick up their laundry detergent while getting the products needed to repair a plumbing issue.

Since: Oct 11

Location hidden

#2 May 23, 2012
NewBee wrote:
Cross training is great for emergencies only!
but it does not allow you to become the best you can be in your department,when you havent even had time to complete the training in your own dept.
What good do you do when you run to the bell outside your dept, to help a customer with somthing you know nothing about and your bell goes off to get covered by someone out side you dept that knows nothing about your dept.
This makes our company look incomptent and that is reducing the amount of walk in customers that come in for service and by the way those that come in for DIY help and service could care less if they can pick up their laundry detergent while getting the products needed to repair a plumbing issue.


I have thought this very thing-I go to help someone in Electrical (which I know very little of) and someone needs help in my dept (flooring) so someone from hardware goes to help them-and they know nothing to very little about flooring. Just because I am wearing a red vest doesn't mean I know every dept. Our ASM's don't know their own areas over and don't appear to want to learn. Some dept managers don't even know their own depts, much less someone elses. If they want cross trained workers they should also be learning other depts instead of sitting in the zone office or walking around.
NewBee

Van Alstyne, TX

#3 May 23, 2012
Pedro, Do you know why the company does not alot training time on the schedule? They have one of the best programs of any company i have reviewed and put a lot of money into, so why do they not alott time for us to use it, it would help the bottom line extremely.
nedm

Pembroke, MA

#4 May 23, 2012
The training is a joke since it isn't backed up by anything. LLC tests might be ok for something light but it doesn't really compensate that most are coached though it to get completion numbers up.

The only real training is that new certification for cabinets and fashion bath because it is by the industry and you take classes on it.

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