Again Lowe's takes from its employee's
jtwn0175

New York, NY

#43 Nov 6, 2012
Thats why u get parting gifts now. Im almost done xmas shopping for the males in my family. Thx stock crew. Keep leaving full carts for my pleasure and picking
Hunter

Wilmington, NC

#44 Nov 6, 2012
DMxMD wrote:
<quoted text>
Since its not possible to eliminate all ASMs, I don't really need a plan b, but its always good to have one anyway. I would just find a similar position somewhere else or try and find a cushy 9-5 M-F local government job. I live far below my means, have a substantial savings, and always buy things outright, so it wouldn't be the end of the world to be unemployed for a bit if that ever did happen.
Holy shit! Someone with sense! This is the most intelligent post I've seen. Too bad most Specialists did not heed this way of living. Instead they post away on Connections putting the company down giving us all a bad name.
Jeremy

Wimauma, FL

#46 Nov 8, 2012
To the one saying ASM just walk around if this is true in your store that that is the fault of the SM. I am a ASM and anyone that works with me will tell you they work WITH me not for me. I will sling tile or pull appliances with the best of them. All this talk about positions going away is BS. I do think that maybe one day HR at the store level will go away but not ASM or PSA. That is just ridiculous.
nedm

Pembroke, MA

#47 Nov 8, 2012
I don't think anyone thinks that all ASM's would go away but given that they already cut the number long ago I wouldn't put it past them. PSA's most likely would stay as it is doubtful that vending companies would want back in given how many products sells now that are store brands.

In addition a good indication of how much a position is in demand is how often they are paged. HR is never paged. The only time I see ASM demand for the most part is if a customer wants to see a higher ranged manager. If the dm's are more empowered then the demand for asm's shrinks.

Long ago the variable overtime lawsuits made the argument that dm's were not real managers in that they had little power and thus could not be salary. By cutting team leads and ASM's it simply means more responsibilities that could ultimately lead to it going back to salary. It might not happen all at once but what if they allow some OT at first. Nearly anything a ASM does can be taught to a dm.

@dmx as for cushy governmental job much of those require a degree as not everything in retail translates into experience. Lowes has lower standards than other retailers and this is known by other employers. No one takes what applicants say with blind faith anymore. For example if someone claims that a ASM requires having a degree a simple search proves otherwise.
END OF LOWES

Vallejo, CA

#48 Nov 8, 2012
Re-org 2013 wrote:
Ok, here we go again, the 2013 restructure.
1. PSE takes a 20% pay cut an comm goes up to 4% just like PSI.
2. ASM's gone, new structure, has a sm and one ASM, no more zones, no HR. Department managers u have to step up.
3. Sales specilaist, allowance is gone, position disolved, u r now just a CSA, full time of course.
The result. Lowes becomes a glorified walmart of home improvement..........
If the big boys at Lowe's could comprehend, if u pay commission to ur sales staff, u will make ur sales goals. How mch longer can the big boys survive with consistent qrts of not meeting expectations, wait til this qtrs results. What is it gonna take for u to realize if you keep taking from ur employees, we will all lose..........Just saying..........I hope I am wrong
If this is true Im all for it. The PSE and PSI programs are the worst idea Lowes have ever had. It is destroying customer satisfaction and Lowes will soon have the same reputation and Home Depot. The general public knows Home Depots prices are better on most items but the customer service is better at Lowes. Knowing they will pay a bit more they still chose to shop at Lowes because of the customer service they get. However, PSE and PSI program removes the real experts (THE CONTRACTORS THAT WILL BE DOING THE JOB) and replaces them with a sales person that only cares about sales. THEIR JOB DEPENDS ON SALES SO WHY WOULDN'T THEY ONLY CARE ABOUT THE SALE! Anyway, its my opinion that if Lowes continue on this path they will no longer separate themselves from HD and will ultimately hurt the companies long term goals
wenotme

Homestead, PA

#49 Nov 8, 2012
Aw shit, now Nibby took the lifetrack reward points away. Come on Bob, GIVE IT A REST for christsakes!
Johnny q

Wayzata, MN

#50 Nov 9, 2012
my asms work very hard. they are always on the floor working with us and so does the store manager. We are a low volume store and they know that they have to help or it won't get done. I love my store and would rather drive a little farther to go to work than transfer to a store that is closer to my house.

Since: Oct 11

Location hidden

#51 Nov 9, 2012
Johnny q wrote:
my asms work very hard. they are always on the floor working with us and so does the store manager. We are a low volume store and they know that they have to help or it won't get done. I love my store and would rather drive a little farther to go to work than transfer to a store that is closer to my house.
That is understandable-make sure you thank your management for their help. They need attaboy's as well. Appreciation is a two way street. I figure if I can complain I can also say thanks for what I think is a good job.
FormerWHREmploye e

Fairfield, CA

#52 Nov 9, 2012
sorry guys, I really like your stores, they had made so many improvements over the past few years, having knowledgeable people there to assist with the selections made it better shopping there. This is what we went through @ WHR with Kevin Summers, he took the knowledge out of the company and outsourced it overseas, guess the execs realized the cost savings, but with all of the layoffs I kept wondering who would be able to even buy the appliance's, seems like all he did was cut cut cut, but no problem for him to spend, new jets, basketball games (which there was an internal investigation because of where he got the tickets from), 2nd house that WHR advanced the downpayment for... the list goes on, I hear now that they are hiring back IT because of the poor support from accidenture....

he was only there 5 years, but did a lot of damage, hope you guys can survive it...
spiffology king

Cincinnati, OH

#53 Nov 10, 2012
The company certainly has the perogative to remove the allowance money.They just need to understand that for appliance specialists this amounts on average after losing the spiff program and now losing this it amounts to roughly a 40 percent pay cut on average for appliance specialists.This may seem like a trivial thing to some people,but trust me its not.The appliance people that I consider hitters and the folks that made lowes successful over the last decade,will have to go elsewhere.If they think appliance sales are in the cellar now,you havent seen anything yet.In a true sales culture sales people mustget rewarded.Get ready to do some hiring and I mean lots of it,and the appliance business will tank like never before.
Jethro

Lakeland, FL

#54 Nov 10, 2012
spiffology king wrote:
The company certainly has the perogative to remove the allowance money.They just need to understand that for appliance specialists this amounts on average after losing the spiff program and now losing this it amounts to roughly a 40 percent pay cut on average for appliance specialists.This may seem like a trivial thing to some people,but trust me its not.The appliance people that I consider hitters and the folks that made lowes successful over the last decade,will have to go elsewhere.If they think appliance sales are in the cellar now,you havent seen anything yet.In a true sales culture sales people mustget rewarded.Get ready to do some hiring and I mean lots of it,and the appliance business will tank like never before.
A Monkey can sell an oven,fridge,etc,,People come in to buy an appliance, choose what they want, and leave, there are no super powers or high intelligence levels needed..
spiffology king

Cincinnati, OH

#55 Nov 10, 2012
Jethro wrote:
<quoted text> A Monkey can sell an oven,fridge,etc,,People come in to buy an appliance, choose what they want, and leave, there are no super powers or high intelligence levels needed..
Let me guess you probably work in lumber.Im the guy that provides your paycheck and many others.
nedm

Pembroke, MA

#56 Nov 10, 2012
"The appliance people that I consider hitters and the folks that made lowes successful over the last decade,will have to go elsewhere.If they think appliance sales are in the cellar now,you havent seen anything yet.In a true sales culture sales people mustget rewarded."

Maybe not. Long ago consumers were provided with little information. Who in 1990 thought you'd be able to select the color of an appliance at home? Looked up its energy usage and cubic feet etc.

The qualifications for selling positions are not based on much. Some coworkers I had used to sell cars. Now if you can just walk into a dealership and get a selling position for an item that costs 25,000 what makes it hard to say that it should require training for something 1,000?

Sears is still the largest seller of appliances in the country and their staff doesn't get commissions. Same with HD, same with Best Buy..heck same with Target and Walmart.

supposedly at HH Gregg you can get a commission on even a drier cord, but that company is in the tank. It was at $30 and is now at $8.

Consider it this way. If only a few are allowed to sell then what happens when they are out? If everyone is allowed to sell then the value of the position goes down.

In urban markets it would be landlords buying appliances but that is harder to picture in light of the economy. For residential they last for so long it isn't like they burn out in a few years.

In short it is like working for a Hummer dealership. Maybe if gas prices were lower it would be different but not now.
spiffology king

Cincinnati, OH

#57 Nov 10, 2012
I understand some of the points here.Circuit city took away commission,out of business,best buy no commission,out of business within six months,sears no commission,will be out of business in 6 to 12 months,I think we see a pattern here.The internet will not completely replace the human interaction,trust me.I realize the personna that most Lowes employees have about appliance people are that they are overpaid,lazy people.I am the guy that can take a customer that stops in for a furnace filter and 30 minutes later they have bought a 4200 samsung kitchen with a four pack epp a my lowes card and a new lcc.I really dont think monkeys are capable of that,although some people seem to think so.I am a team player,I want our company to be successful,Love what I do at Lowes.I just want to be fairly compensated for the effort,just like everybody else here.Rock on Jimmie Johnson its time for number six.I wish everyone a great day and god bless all.

Since: Oct 11

Location hidden

#58 Nov 10, 2012
spiffology king wrote:
I understand some of the points here.Circuit city took away commission,out of business,best buy no commission,out of business within six months,sears no commission,will be out of business in 6 to 12 months,I think we see a pattern here.The internet will not completely replace the human interaction,trust me.I realize the personna that most Lowes employees have about appliance people are that they are overpaid,lazy people.I am the guy that can take a customer that stops in for a furnace filter and 30 minutes later they have bought a 4200 samsung kitchen with a four pack epp a my lowes card and a new lcc.I really dont think monkeys are capable of that,although some people seem to think so.I am a team player,I want our company to be successful,Love what I do at Lowes.I just want to be fairly compensated for the effort,just like everybody else here.Rock on Jimmie Johnson its time for number six.I wish everyone a great day and god bless all.
To be a good salesperson it takes knowledge of your product, the benefits and being a people person. Yes, anyone (with the right skills) can sell appliances etc. But, you need a good personality, the ability to talk to people and knowledge. Some folks do not have the skill set to be a good salesperson. Also, what drives good salespeople is the challenge and the financial reward.
nedm

Pembroke, MA

#59 Nov 10, 2012
"best buy no commission,out of business within six months,sears no commission,will be out of business in 6 to 12 months"
I think both aren't doing well but correlation does not mean causality. Neither bb nor sears will be out of business within a year, sorry but the chances of that are low. Radio shack sure but not these two.
"The internet will not completely replace the human interaction,trust me."
I'm not saying that either but you do have to admit that it changed everything. Unless lowes wants to create their own exclusive brands and not put that information online then the majority of it is online. What specifically can an employee tell a customer that they cannot find out on their own? If this was 10 or so years ago when people were still on dialup is one thing but with wifi and broadband the argument gets weaker.
"I am the guy that can take a customer that stops in for a furnace filter and 30 minutes later they have bought a 4200 samsung kitchen with a four pack epp a my lowes card and a new lcc."
I kinda suspect that isn't true. I had a old sales manager that begged us to sell. So we did. A week later we had to cancel orders left and right because the customers were not prequalified. Selling is fine but if you sell beyond what they can afford then it won't lead to a repeat business.
Personally from what I see customers want to see what other customers have to say and frankly the store only does that online. Furthermore if a product has a bad consumer reports review that can kill it as the store sells that magazine.

If you want to directly sell there's plenty of direct selling organizations. Maybe get into other products. Tesla is looking for salesman (the car company not the late 80s rock band)
The fixer

Mooresville, NC

#60 Nov 10, 2012
lowes243 wrote:
Does anyone else think that asm s r overpaid finger pointers that need to jump in and attck some of the workload with us. All i ever see them do 75% of the time is walking around.
I'll gladly trade you your workload for my administrative duties anyday! Who do you think fixes all the screw-ups that csa's all the way up to the store manager make on a daily basis? I'd rather be tired than have a throbbing headache from trying to figure out what someone else did to screw up a simple tranaction!
drfabs

Los Angeles, CA

#61 Nov 10, 2012
Are the spiff allowances going away in February?
Sales guy

Medford, MA

#62 Nov 10, 2012
Jethro wrote:
<quoted text> A Monkey can sell an oven,fridge,etc,,People come in to buy an appliance, choose what they want, and leave, there are no super powers or high intelligence levels needed..
Anyone can invoice a sale, it takes someone with a true knowledge to help a customer select the right size appliance, such a sa fridge that will fit in the space the customer has, or to explain the differences between a 400 washer and a 1200 washer. Or to be able to explain to a customer how a convection oven works, or how a high effeiciency machine works and why someone would want one. Monkeys just invoice sales..........Sales people help a customer determine the best product for there needs, and they are the people who make Lowe's profitable, cause when we sell the right fridge Lowe's makes money, when you sell the wrong one, we all lose, cause you sold the wrong size, it comes back has to be put back into stock gets damaged, cust complains and gets another discount. Think about it
nedm

Pembroke, MA

#63 Nov 10, 2012
anyone can invoice that's for sure. But product explanations aren't that hard given that everything is online. Lowe's isn't selling grab bags like a flea market. Even specialists can make sales mistakes. I've seen a cabinet one do a accidental double billing in a five figures range while another thought two 48 inch cabinets on top of each other fits into a 96 inch space! Wiggle room is nice. Besides just because a specialist sells something does not automatically mean there is a high margin. Lumber for example has a very very low margin so it makes little sense to have a specialist there. Decor sos has a sky high margin rate and so does hardware but for both there usually isn't (I thought they needed 30k in sos sales for the decor specialist). I can understand incentives to sell EPP's but not so much beyond that.

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