Motivation
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Since: Sep 12

Thomastown, MS

#1 Sep 23, 2012
In our regular tuesday managers meeting we were told about a store manger in baton rouge who was fired becuase his store was poorly zoned and we were told that our store wasnt looking good and to get our dept looking good or be prepared to leave. Now we are very under staffed and what about some of depts such as flooring who has a dept manager and one specialist - thats it two people. How can you run a dept successfully with two people. its crazy, they are crazy.
DMxMD

United States

#2 Sep 23, 2012
2620MadisonMS wrote:
In our regular tuesday managers meeting we were told about a store manger in baton rouge who was fired becuase his store was poorly zoned and we were told that our store wasnt looking good and to get our dept looking good or be prepared to leave. Now we are very under staffed and what about some of depts such as flooring who has a dept manager and one specialist - thats it two people. How can you run a dept successfully with two people. its crazy, they are crazy.
That sounds like just the regular old whip cracking. I wouldn't get too freaked out. You would be surprised when you look at a store from a total store perspective how much wasted productivity there is. That is why senior management always thinks more can be accomplished, and most DMs and below always think they're drowning. I would challenge you to think outside the box to get more help to your area. Remember, you as a DM aren't really worried about the store as much as covering your ass in your department. If it was me, I would make zone a priority for my people first. Just having them know its on the radar will help some. Then I would start being a straight up dick. Every time I saw someone sitting at a selling center not doing something or a group of people chatting in an aisle, which let's face it, happens all the time, those people would immediately be assigned an aisle to zone. Have your ASM give the order if you don't feel comfortable. That's fine. I'm sure they are feeling the pressure too if its getting to you now. I'm sure they'll support you. You really can't let all the pressure fall on you alone. You have to get creative with ways to take pressure off of yourself or you'll just keep piling it on until one day you burn out. Believe me, if you look hard enough, somewhere in your store there lost productivity just waiting to be put to good use. Good luck.
Spanish Mike Alvarez

Schnecksville, PA

#3 Sep 23, 2012
DMxMD wrote:
<quoted text>
That sounds like just the regular old whip cracking. I wouldn't get too freaked out. You would be surprised when you look at a store from a total store perspective how much wasted productivity there is. That is why senior management always thinks more can be accomplished, and most DMs and below always think they're drowning. I would challenge you to think outside the box to get more help to your area. Remember, you as a DM aren't really worried about the store as much as covering your ass in your department. If it was me, I would make zone a priority for my people first. Just having them know its on the radar will help some. Then I would start being a straight up dick. Every time I saw someone sitting at a selling center not doing something or a group of people chatting in an aisle, which let's face it, happens all the time, those people would immediately be assigned an aisle to zone. Have your ASM give the order if you don't feel comfortable. That's fine. I'm sure they are feeling the pressure too if its getting to you now. I'm sure they'll support you. You really can't let all the pressure fall on you alone. You have to get creative with ways to take pressure off of yourself or you'll just keep piling it on until one day you burn out. Believe me, if you look hard enough, somewhere in your store there lost productivity just waiting to be put to good use. Good luck.
Just remember, present day Lowe's with LEF and all is the same as a ride to Disney World.

It really sucks until you get there, then everything is alright.

I think somebody posted that on connections. Then signed off with "I'm all in Mr. Niblock!!!!"

Since: Sep 12

Thomastown, MS

#4 Sep 23, 2012
I used to joke with the DM in windows and walls because the manager would always tell her to delegate when she got behind. It was a great joke between us because she only had one full time and one part time person so usually to make coverage there was only one person in the dept so taking your advice it wouldnt work because there is very rarely more that one person in the dept. and being a real dick is reserved for asm and above.
nedm

Pembroke, MA

#5 Sep 24, 2012
Fear is a tactic used to keep peole in line.

Corporate tells say srvp's to keep things to a certain level
SRVP's then want to compete and show off to each other so they increase that
RVP's do the same do market directors
Market directors do the same to sm's etc

Much of the data the store uses can and often times is fake
Call buttons can be "tested" to lower them

Price audits were eliminated in most states

cycle counts are gone

SM's can and often do just take anything not found on IRP
and label it as store use to avoid saying it is gone

there is still blind faith in receiving product. I have seen $1,000 items show up damaged off the truck because they don't palletize

Most of the products tend to sell themselves for the most part. There is a huge difference between selecting the threading for a bolt/nut and a dishwasher. So for the most part it is just taking product off the truck and putting it on the shelf, showing people where product is and reading them the box. If they want something installed then send them to the department.

The idea of sales being dictated by hourly store employees is a bit of a joke since

1) employees don't create sales or pricing
2) employees don't select what product lines
3) employees don't select what hours the place is open
4) employees don't create advertising
5) employees cannot give that specific advice due to state and local regs

A specialist sells but only if someone really needs that product. If you walk into appliances it is assumed you need an appliance. No one is trying to remind you that you need an appliance while in lumber etc.
DMxMD

Gardner, KS

#6 Sep 24, 2012
2620MadisonMS wrote:
I used to joke with the DM in windows and walls because the manager would always tell her to delegate when she got behind. It was a great joke between us because she only had one full time and one part time person so usually to make coverage there was only one person in the dept so taking your advice it wouldnt work because there is very rarely more that one person in the dept. and being a real dick is reserved for asm and above.
They don't mean to deligate to someone else working the same shift and then just stand there and watch. They mean shift some of that workload on to your associates by communicating with them through worklists, email, notes on the desk, whatever you have to do. Maybe the term "dick" was a little strong, but authority is not reserved to the ASMs and above. DMs that still act like CSAs going to work to hang out with their friends are exactly why there are so few prepared to be ASMs. You're there to run your business first and foremost, and you have complete authority to assign work to employees in and out of your area. Confidence matters though. If you don't know you have that authority, you don't get backed up by your boss, or you come off unconfident, no one will take you seriously. Step up and be a leader. Your job descriotion is basically 1/3 task, 1/3 problem solving, and 1/3 leading. You gotta do something or move on, because throwing your hands up or making excuses doesn't do any good.
DMxMD

Gardner, KS

#7 Sep 24, 2012
PS. If you have a W&W DM you are a high volume store. You should have at least 2 specs and a DM in flooring, probably a CSA or two extra. Either way, you have more staffing than my store has by a ton. Have you tried taking WE team people to help you?

Since: Oct 11

Location hidden

#8 Sep 24, 2012
DMxMD wrote:
PS. If you have a W&W DM you are a high volume store. You should have at least 2 specs and a DM in flooring, probably a CSA or two extra. Either way, you have more staffing than my store has by a ton. Have you tried taking WE team people to help you?
Our SM & ASM's do not give work direction--they can walk right by a group of red vests talking and not say a word. They can be short people in one area and not move someone to the other areas that need help. Example-Delivery-it is not uncommon to see delivery drivers and receiving ratchet jawing in Receiving Office for hours after they are done with deliveries. Management should be knowing what these people are doing and finding work for them instead of sitting in the office jawing. We have Managers in title and pay only-they can manage Genesis, the paperwork, etc but they cannot lead people--they are nothing more than glorified DM's or Team Leads.

It is not their fault however-it is the fault of their upper management-people will do what they get by with...
Spanish Mike Alvarez

Schnecksville, PA

#9 Sep 24, 2012
The Lowe's store of the future will be entirely run by robots that are remote controlled from Mooresville, NC.

If they can fight a war from the sky in the middle east with drones, surely Lowe's can adapt that model to retail operations and leap frog it's competitors.

You read it here first.
skyridge

Alamogordo, NM

#10 Sep 24, 2012
Hey DM dumbass.........he already told you he can,t delegate if he has no people.
Not Nedm

Mooresville, NC

#11 Sep 24, 2012
skyridge wrote:
Hey DM dumbass.........he already told you he can,t delegate if he has no people.
Wrong. He has at least 60 or so people to delegate to. His name tag says 'MANAGER' for a reason. Partner with your asm or fellow dm's to get the help and get it done. It's so easy to say "I didn't have time" or "I don't have enough help". A real leader accepts the challenge and finds a way to accomplish his goals. Take responsibility for your area and voluntake people to help you!
DMxMD

United States

#12 Sep 24, 2012
Not Nedm wrote:
<quoted text>
Wrong. He has at least 60 or so people to delegate to. His name tag says 'MANAGER' for a reason. Partner with your asm or fellow dm's to get the help and get it done. It's so easy to say "I didn't have time" or "I don't have enough help". A real leader accepts the challenge and finds a way to accomplish his goals. Take responsibility for your area and voluntake people to help you!
Jesus... I just about had a flip out moment. I was just about to say for the first time ever I agree with NEDM. Then I saw it was "Not NEDM" haha. Voluntake... I LOVE that! Seriously though. You know what "good" ASMs do that most DMs don't? They Voluntake people to get the job done. Just like Pedro's example with delivery guys. You always want to think about the store as a whole, but when you get right down to it, you're not gonna get written up for something not in your area (usually). You have to worry about YOUR dept or the task you were assigned first.

The problem I see with so many DMs is they think they are just glorified CSAs or Spec+'s because that's what they thought of their DM when they were CSAs and specs. I have never once heard an ASM, HR, or SM tell a DM to back off when giving direction. Even to the point that there are complaints. Seriously. It shows you're getting things done, rocking the boat a bit, making an omelette and breaking some eggs if you will.

Since: Sep 12

Terry, MS

#13 Sep 24, 2012
obviously DMxMD is a manager in training because no matter what is said they just keep saying the same thing. I said earlier flooring has a dm and specialist PERIOD. Should have is a different animal in my store and most depts are the same so if I was to Voluntake someone the other DM would bitch because he would have someone for his dept. We are not lucky like others who posted to have many people just hanging out talking. Also I am not into the nazi tactics that DMxMD and other future store manager prescribe to. Give me enought people to do the job and ill get it done.
nedm

Pembroke, MA

#14 Sep 24, 2012
My old store doesn't have two specialists in flooring..staffing is low..so low the millwork specialist ends up doing forklift work in lumber much of the time because lumber doesn't have anyone anymore.

"I have never once heard an ASM, HR, or SM tell a DM to back off when giving direction."

Let's see. Here's a list of quite a bit of the unprofessional nature that I have seen with management of lowes.

I've seen an Ops tell off a LP manager that "It is my #%^#ing store" and had product moved around in violation of safety rules (mostly fire)

The SM in my old store had it out with a ASM and both have been in the chain probably ten years now.

I heard a zm scream about another that was lazy "EITHER HE GOES OR I GO!" He eventually moved and that lazy one eventually was fired for leaving the garden gate unlocked and had a scam going to a contractor to steal equipment.

ZM fired for having an affair with a cashier(he was already known for sexual harrasement). He then claimed he had a knee injury, was fired and now works at kmart.

Cash office personnel nearly fired for stealing money. He was going to enter the army and if they fired him the army wouldn't let him so he paid it back and told him to quit (who's the first person to check when there's missing funds...duh!)

A SM cooked the books on one store and fired the day before Christmas that tried to take down his ops, sales, admin and the rest of the zm's with him (admin and sales were put on final warning both still work for the company today in management positions)

Overnight zm that thought he caught a bugler so he sprayed a fire extinguisher at him!

SM calling for overnights of all department managers and sales specialists many times when variable overtime was around.

SM yelling at millwork dm because he admitted in a store meeting that we had no contractors to install decks.

Specialist that had a number of drinks during lunch and was on a picker in receiving. He clipped a sprinklerhead causing water to come out.Fire dept called and between the cost of labor and lost cost of sales was about 30k. SM never had him take a drug test/alcohol test (sm was fired later in another state, specialist was caught fudging numbers during inventory and fired)

SM came into work on his day off drunk ordering people to move product around. He left and the ops showed up asking why everything was moved to reply with "Don't list to (name removed) he is drunk!"

Basically if there is no feedback to the company about this given behavior then generally it won't end. That's the organizational issue with lowes, if you have no feedback then why even have a hr then?
realistassociate

Anniston, AL

#15 Sep 24, 2012
My moral and motivation "officially" left the building today.:( I did love my job. But you ARE NOT rewarded or given an ole "good job." You are ONLY told what's wrong. I've never witnessed such circle jerking buddies as I have here. Some of US DO like our job and do the best we can. DOOOoooowwwwnnhiiiill.
Lowes-Blowes

Winder, GA

#16 Sep 24, 2012
2620MadisonMS wrote:
obviously DMxMD is a manager in training because no matter what is said they just keep saying the same thing. I said earlier flooring has a dm and specialist PERIOD. Should have is a different animal in my store and most depts are the same so if I was to Voluntake someone the other DM would bitch because he would have someone for his dept. We are not lucky like others who posted to have many people just hanging out talking. Also I am not into the nazi tactics that DMxMD and other future store manager prescribe to. Give me enought people to do the job and ill get it done.
Have you asked to have cashiers come help zone? I have to do that sometimes.
Lowes-Blowes

Winder, GA

#17 Sep 24, 2012
realistassociate wrote:
My moral and motivation "officially" left the building today.:( I did love my job. But you ARE NOT rewarded or given an ole "good job." You are ONLY told what's wrong. I've never witnessed such circle jerking buddies as I have here. Some of US DO like our job and do the best we can. DOOOoooowwwwnnhiiiill.
I agree. I have NO motivation at all anymore. NONE. That's why I said before. 5 minutes before it is time for me to leave, I take my vest off and start walking to the break room. If a customer sees me and asks for help, I tell them " sorry, I'm off the clock." If they need help, they can use their legs they used to walk in the store and walk to look for someone else with a red vest and ask for help. I just don't care anymore.
DMxMD

United States

#18 Sep 24, 2012
nedm wrote:
My old store doesn't have two specialists in flooring..staffing is low..so low the millwork specialist ends up doing forklift work in lumber much of the time because lumber doesn't have anyone anymore.
"I have never once heard an ASM, HR, or SM tell a DM to back off when giving direction."
Let's see. Here's a list of quite a bit of the unprofessional nature that I have seen with management of lowes.
I've seen an Ops tell off a LP manager that "It is my #%^#ing store" and had product moved around in violation of safety rules (mostly fire)
The SM in my old store had it out with a ASM and both have been in the chain probably ten years now.
I heard a zm scream about another that was lazy "EITHER HE GOES OR I GO!" He eventually moved and that lazy one eventually was fired for leaving the garden gate unlocked and had a scam going to a contractor to steal equipment.
ZM fired for having an affair with a cashier(he was already known for sexual harrasement). He then claimed he had a knee injury, was fired and now works at kmart.
Cash office personnel nearly fired for stealing money. He was going to enter the army and if they fired him the army wouldn't let him so he paid it back and told him to quit (who's the first person to check when there's missing funds...duh!)
A SM cooked the books on one store and fired the day before Christmas that tried to take down his ops, sales, admin and the rest of the zm's with him (admin and sales were put on final warning both still work for the company today in management positions)
Overnight zm that thought he caught a bugler so he sprayed a fire extinguisher at him!
SM calling for overnights of all department managers and sales specialists many times when variable overtime was around.
SM yelling at millwork dm because he admitted in a store meeting that we had no contractors to install decks.
Specialist that had a number of drinks during lunch and was on a picker in receiving. He clipped a sprinklerhead causing water to come out.Fire dept called and between the cost of labor and lost cost of sales was about 30k. SM never had him take a drug test/alcohol test (sm was fired later in another state, specialist was caught fudging numbers during inventory and fired)
SM came into work on his day off drunk ordering people to move product around. He left and the ops showed up asking why everything was moved to reply with "Don't list to (name removed) he is drunk!"
Basically if there is no feedback to the company about this given behavior then generally it won't end. That's the organizational issue with lowes, if you have no feedback then why even have a hr then?
I see the sky is black again for NEDM. You sure know a lot of detailed stories about senior management (from years ago) for being a CSA for a short time... Either your old store is the absolute worst store in the company, maybe in all of retail, or you're full of crap. And again, your reply had nothing to do with senior mgmt keeping DMs on short leashes.
Anonymous

Indian Trail, NC

#19 Sep 24, 2012
nedm wrote:
Fear is a tactic used to keep peole in line.

Corporate tells say srvp's to keep things to a certain level
SRVP's then want to compete and show off to each other so they increase that
RVP's do the same do market directors
Market directors do the same to sm's etc

Much of the data the store uses can and often times is fake
Call buttons can be "tested" to lower them

Price audits were eliminated in most states

cycle counts are gone

SM's can and often do just take anything not found on IRP
and label it as store use to avoid saying it is gone

there is still blind faith in receiving product. I have seen $1,000 items show up damaged off the truck because they don't palletize

Most of the products tend to sell themselves for the most part. There is a huge difference between selecting the threading for a bolt/nut and a dishwasher. So for the most part it is just taking product off the truck and putting it on the shelf, showing people where product is and reading them the box. If they want something installed then send them to the department.

The idea of sales being dictated by hourly store employees is a bit of a joke since

1) employees don't create sales or pricing
2) employees don't select what product lines
3) employees don't select what hours the place is open
4) employees don't create advertising
5) employees cannot give that specific advice due to state and local regs

A specialist sells but only if someone really needs that product. If you walk into appliances it is assumed you need an appliance. No one is trying to remind you that you need an appliance while in lumber etc.
I give people advice all the time. How can that be regulated?
Anonymous

Indian Trail, NC

#20 Sep 24, 2012
Pedro Rodriquez wrote:
<quoted text>Our SM & ASM's do not give work direction--they can walk right by a group of red vests talking and not say a word. They can be short people in one area and not move someone to the other areas that need help. Example-Delivery-it is not uncommon to see delivery drivers and receiving ratchet jawing in Receiving Office for hours after they are done with deliveries. Management should be knowing what these people are doing and finding work for them instead of sitting in the office jawing. We have Managers in title and pay only-they can manage Genesis, the paperwork, etc but they cannot lead people--they are nothing more than glorified DM's or Team Leads.

It is not their fault however-it is the fault of their upper management-people will do what they get by with...
To a certain extent it can be blamed on upper management but at the same time, a real leader doesn't need a leader.

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