pay rate advisor
lobotomyaisle4

Philadelphia, PA

#1 Feb 4, 2013
experienced workers are making less than new employees on average, i know of one specific case where the one specialist has seven yrs experience. this is f#&ked.

“Bumming a smoke in Fresno”

Since: Feb 13

Location hidden

#2 Feb 4, 2013
lobotomyaisle4 wrote:
experienced workers are making less than new employees on average, i know of one specific case where the one specialist has seven yrs experience. this is f#&ked.
You know, we realize that retailers, Lowe's included, are not treating customers as well as they once did, what with reduced staffing and of course, doing everything possible to run off people with any expertise.

Now, I manage a delivery department, and I've been out in the trucks with my guys on ride-alongs and assists...and I've witnessed the crap that customers put them through, and how salespeople don't exactly mislead, but many times don't totally inform the customers of what to expect.
I've helped deliver appliances that are PERFECT when we leave, then when we get back to the store, there's suddenly a "nick" where there wasn't one before.....and management wants to know just when we are going to replace it without overtime...
Now, what makes my teeth grind, is if an associate buys an item from Lowe's and there is a problem and the associate asks for a replacement, management takes a Go-To-Hell attitude.....I have had this happen to me over an expensive appliance, and sure as heck, it only lasted 3 years. Bet your bippy I bought the next one at Sears....and will never buy another from Lowe's.
I have a friend associate whose lawn-mower went to heck after 3 uses, and the managers basically told him that's just tough. He had to call Corporate to get something done.
Another one had all the windows in their house replaced by an outside company, because of our store's reputation with handling of associates' problems on purchases.
Now, dammitall.....it would seem that when times are tough, sales are rotten, wouldn't you be wise to take care of your number one customer....the associates? They're your FRONT line....and they tell customers about how happy they are with their purchases and service.
I expect that there are others that have had things happen like this, and I'm sure there are many more associates that are very happy with their management's treatment.
So, ya all tell me I'm full of it, sour grapes or whatever, I'm ready.
in store in tune

Mooresville, NC

#3 Feb 5, 2013
I work in a store now and our customers are well taken ccare of in fact we have the opposite issue and that we are know for taking care of our customers no matter what the issue..We'll make it right even if we did no wrong.
Terry The Troll wrote:
<quoted text>
You know, we realize that retailers, Lowe's included, are not treating customers as well as they once did, what with reduced staffing and of course, doing everything possible to run off people with any expertise.
Now, I manage a delivery department, and I've been out in the trucks with my guys on ride-alongs and assists...and I've witnessed the crap that customers put them through, and how salespeople don't exactly mislead, but many times don't totally inform the customers of what to expect.
I've helped deliver appliances that are PERFECT when we leave, then when we get back to the store, there's suddenly a "nick" where there wasn't one before.....and management wants to know just when we are going to replace it without overtime...
Now, what makes my teeth grind, is if an associate buys an item from Lowe's and there is a problem and the associate asks for a replacement, management takes a Go-To-Hell attitude.....I have had this happen to me over an expensive appliance, and sure as heck, it only lasted 3 years. Bet your bippy I bought the next one at Sears....and will never buy another from Lowe's.
I have a friend associate whose lawn-mower went to heck after 3 uses, and the managers basically told him that's just tough. He had to call Corporate to get something done.
nother one had all the windows in their house replaced by an outside company, because of our store's reputation with handling of associates' problems on purchases.
Now, dammitall.....it would seem that when times are tough, sales are rotten, wouldn't you be wise to take care of your number one customer....the associates? They're your FRONT line....and they tell customers about how happy they are with their purchases and service.
I expect that there are others that have had things happen like this, and I'm sure there are many more associates that are very happy with their management's treatment.
So, ya all tell me I'm full of it, sour grapes or whatever, I'm ready.
Spanish Mike Alvarez

Schnecksville, PA

#4 Feb 5, 2013
Terry The Troll wrote:
<quoted text>
You know, we realize that retailers, Lowe's included, are not treating customers as well as they once did, what with reduced staffing and of course, doing everything possible to run off people with any expertise.
Now, I manage a delivery department, and I've been out in the trucks with my guys on ride-alongs and assists...and I've witnessed the crap that customers put them through
Terry, how your management puts up with your attitude is beyond me. If you hate Lowe's that much, you should quit. I'm sure your bitterness brings down the entire staff around you.
Devils Fan

Charlotte, NC

#5 Feb 5, 2013
in store in tune wrote:
I work in a store now and our customers are well taken ccare of in fact we have the opposite issue and that we are know for taking care of our customers no matter what the issue..We'll make it right even if we did no wrong.
<quoted text>
We don't like positive shit here! Take that crap to redvests!

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Lowes Companies Discussions

Title Updated Last By Comments
Changes coming Tuesday 24 min Anon 31
New attendance policy Feb 2018! Kronos 34 min CorporateSuckUps 51
Installs Sales 1 hr Chicken Sasquatch 7
Nationwide associates skipping the "voluntary" ... 1 hr Dr Smith 38
Follow-up -- Journalist interested in Lowes 4 hr No niblock 12
fort mill sc 2442 7 hr LowesBlows2018 14
New Internet Desk 7 hr LowesBlows2018 55
More ASM's To Be Let Go February 2018 Wed Lowes-Lies 232
More from around the web