Executive Chatter with KeyCorp's Henry Meyer

Henry L. Meyer III's 56th floor office offers stunning views of the Cleveland skyline, Cleveland Browns Stadium and Lake Erie. Full Story
David Malone

United States

#1 Mar 28, 2006
Mr Meyer, I was a resident of Cleveland for 3 yrs and a private banking customer. After leaving Cleveland and moving to Chicago, I maintain a Keybank credit card. After a series of bad experiences with Key's customer svc dept, I opted to cancel the card. To make a long story short Jason (employee no. KCP2447) a Manager in the card services cust svc dept, today finalized the relationship by just being rude. His suggestions were that I was a liar and beyond, and after being a loyal customer for years, I really didn't appreciate it.
Brandon Benson

Watertown, NY

#2 Dec 15, 2006
At Fort Drum, NY Key Bank Location...
I am VERY UPSET at the way your representatives conduct business with non-account holders. On 14 Dec 2006, checked my USAA account balance on one of your drive-thru ATMs. I was so happy that I got paid a day early and that I could pay a delinquent debt, I drove off and left my debit card in the ATM. Upon realizing what I had done, I sped back to the ATM to see if my card was still there, and it was not. I went inside and told the receptionist and a teller what had happend. The first thing they asked me was, "Did I have and account with Key Bank." I said that I did not. They told me that their policy was, for all non-account holders, that thier ATM/Debit/Credit cards, from other financial institutions, will be shreded, without question as to why the card was retrieved and kept by the ATM.
Is this how you all try to get new members?
I told the rep/teller that card is the ONLY way that I can get funds (USAA is in San Antonio, TX). Again, they told me about your policy.
I know that a lot of civilians think that service members are dumb, but the way the rep/teller handled my situation... They could have sympathized with my situation and allowed me to retrieve my card.
Thumbs Up

Grove City, PA

#3 Sep 11, 2007
I'm a concerned Clevelander as well as a recent graduate of University School. I'd really appreciate it, Henry, if we could remove that ugly red key from the peak of Key's downtown headquarters. I don't think I'm alone in thinking that the skyline would look much better without all of those tacky logos (AT&T is next...). This is an easy one, and it will make everyone a little happier about our city. If we must have some sign up there, could we at least have a classier, clear one instead? Thanks.
Colleen Browne

Portland, OR

#4 Dec 17, 2007
Just today, I encountered the same siuation that Brandon Benson did. I realized I had left my USAA bank card in the ATM seconds after I drove away and immediately entered the bank to retrieve it. I was also told it would be shredded. It is a week before Christmas and I have no way to access any of my money! I had picture ID and my signature was on the back of the card. Is this even legal? Can they just keep my property? I will definitely never, ever do business with Key Bank, and will tell everyone I know to avoid them at all costs. What an insane policy!
Michael Connors

Norwich, NY

#5 May 19, 2008
I am reporting Henry Meyers to the FBI for bank fraud. He is a crook!
Nick

Cleveland, OH

#6 Sep 9, 2008
If there is fraudulent activity on a bankcard, or significant negative balances in an account, a different bank would have no way to see if that is the case or not. Therefore, the bank that gets an outside debit card cannot give it back.
Brandon Benson wrote:
At Fort Drum, NY Key Bank Location...
I am VERY UPSET at the way your representatives conduct business with non-account holders. On 14 Dec 2006, checked my USAA account balance on one of your drive-thru ATMs. I was so happy that I got paid a day early and that I could pay a delinquent debt, I drove off and left my debit card in the ATM. Upon realizing what I had done, I sped back to the ATM to see if my card was still there, and it was not. I went inside and told the receptionist and a teller what had happend. The first thing they asked me was, "Did I have and account with Key Bank." I said that I did not. They told me that their policy was, for all non-account holders, that thier ATM/Debit/Credit cards, from other financial institutions, will be shreded, without question as to why the card was retrieved and kept by the ATM.
Is this how you all try to get new members?
I told the rep/teller that card is the ONLY way that I can get funds (USAA is in San Antonio, TX). Again, they told me about your policy.
I know that a lot of civilians think that service members are dumb, but the way the rep/teller handled my situation... They could have sympathized with my situation and allowed me to retrieve my card.
Jeff

Cleveland, OH

#7 Jan 23, 2009
Agreed, Nick. I worked in the branch for another bank and I know that the bank could be liable if they give that card back to the person who left it in the ATM machine. They are specifically told by the police to shred the card and not give it back. You would be thanking them if someone stole your card and they prevented theft on your account.
Nick wrote:
If there is fraudulent activity on a bankcard, or significant negative balances in an account, a different bank would have no way to see if that is the case or not. Therefore, the bank that gets an outside debit card cannot give it back.
<quoted text>
steve foster

Pleasant Valley, NY

#8 Feb 4, 2009
your atm machine debited my account 200.00 but I never got the cash! YES,the machine came up 200.00 over when they checked it, why wont you put the money back in my account??? why is Key bank giveing me the run around???
Anthony Quatroni

Brewster, NY

#9 Apr 22, 2011
Let's see you guys weasel out of this one:
I signed up with Key Merchant Services, and later found that I was in a four-year lease with some rat company called "Ladco". I have been researching Ladco for the last few weeks and I see that they are nothing but a scam company that rips off unsuspecting merchants through the merchant services reps. The reps get the merchant to sign their contract which includes a 4-year lease at around $50-$60 a month for a credit card terminal that is only worth 1/10th that cost. There are literally thousands of merchant throughout the U.S. that are being ripped off by this scam. Do a search for Ladco on Google and before you even finish typing it comes up "scam" "complaint" etc. At my branch, the merchant services rep disappeared afer I informed him that I went to the FTC, the BBB and the Consumer Fraud Department at the local Attorney General's office. I will tell you this much... Ladco's days are numbered.

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