TurboTax problems surface over weekend
“We deeply regret any inconvenience that it caused to our customers.”
Thousands of TurboTax Online customers experienced a weekend of frustration after an "outage" blocked them from filing their taxes in the first days after tax agencies started accepting returns. via San Jose Mercury News
Join the discussion below, or Read more at San Jose Mercury News.
#1 Mar 17, 2008
Past years with Turbo tax have been fine - but this year I have run into several problems. Trying to charge for my daughters return when she qualifies for free. Called customer service they could not explain why. Their solution was that I pay and they would give me an instant credit back. Not good. Also, on more then one occasion when I clicked continue the next page was blank accept for back and continue blocks, or accept or not accept. What's up this year? I've never had a problem in the past. AND - where is their customer service center? Not here.
#2 Mar 31, 2009
The income showing in the Federal View panel is much more than what I entered. I added last year's income by hand (it is shown in this year's income page), there is no problem.
Have to talk with Intuit for explanation.
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