75,000 customers ask for broadband re...

75,000 customers ask for broadband refunds

There are 52 comments on the Lexington Herald-Leader story from Aug 11, 2006, titled 75,000 customers ask for broadband refunds. In it, Lexington Herald-Leader reports that:

Insight Communications has received 75,000 requests for refunds from customers who experienced broadband outages earlier this year.

Join the discussion below, or Read more at Lexington Herald-Leader.

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jammuse

Lexington, KY

#1 Aug 14, 2006
Does anyone have the exact dates of outage - we need to get a refund - I only know it happened in May.
Refund

Evansville, IN

#2 Aug 15, 2006
Lousy $6. Making Windstream look good.
dkcorky

United States

#3 Oct 17, 2006
Refund wrote:
Lousy $6. Making Windstream look good.
Welcome to the windstream "i've been screwed net"
When Windstream took over my ISP phone company my newsgroups went away. They told me that I can only use it at home. duhhhhhhhh. I use my newsgroups for consult work and I'm not at home all the time.
I have the full DSL package but I cannot use it on the road?? So I must purchase an extra news service.
$6 doesn't look so cheap to me.
Andrew

United States

#4 Jan 12, 2007
Windstream sucks this week! Our DSL (along with everyone else within at least 50 miles it seems) does not work. Upon calling Windstream you're just given a recording that states there is a network outage and they are working to repair it. They won't give a reason as to WHY there's an outage and they don't give an estimated time for repairs. I for one would like more of an explanation. After all, I pay for their service and I guarantee you if I'm late I'll be penalized for that. Shouldn't we be able to do the same to them? This outage has lasted for two days now and I've had to revert back to dial up. UGH!!
Mitch

Harrison, AR

#5 Jun 23, 2007
Windstream DSL, pay for 3 megabits, get 900k
Tech Support fails to listen to your problem and goes through their canned test routine like you didn't say anything.(Hello ? there is a tree branch dangling on the phone lines down the road, it is shorting out the pair, when the wind blows, I have a problem losing my dsl sync, otherwise it works, like now.. tech says "Ok, so you have filters on your phone jacks right ?" Look you stupid excuse for a moron, it has nothing to do with my house, my filters, my phone jacks, my inside wiring, it is a TREE BRANCH DOWN THE ROAD HITTING THE WIRES IN THE WIND..... tech says " OK, So I need you to turn the modem off for 2 minutes and then back on.."
What an insult... these people are out and out thieves. Windstream is a ripoff company, avoid them at all costs.
Mitch

Harrison, AR

#6 Jul 9, 2007
I subscribed to 3 Megabit Windstream DSL in Oct of 2006, service was pretty decent due to the fact I live well over the limit from the main CO, the service for DSL is, however, provided from a "cutaround" that worked pretty good for 7 or 8 months. 2.55 megabits most of the time. Directly after a severe thunder storm, the service was horrible, static on my phone line so bad I could not hear the other party, even Windstream could barely hear me when I was getting an adjustment for 1 months DSL service that was not usable. They send tech after tech out to my house, every one of them listen to my "thunder storm 2 months ago" story
and promptly come up with another reason that always has to do with MY house wiring, NEVER will they understand that 3 megabit service
worked fine for those 7 or 8 months
(I got 2.55 mb on DSLreports.com Speed Tests)
and NOTHING, I REPEAT, NOTHING has changed in the house. Then one 'Know It All' tech came and with out even getting out of his truck said "You know it is the distance, it is too far for 3 megabits", as I explained to him that I had recieved a 2.55 megabit test the day prior. So he ordered my service downgraded to 1.5 mega bits, the only thing that did was compound the problem, not only do I have static on the line so bad it is unusable as a POTS, but now the DSL is that much slower, and the modem loses sync just as often. Windstream has no qualified tech's to support the infrastructure. I believe the FCC should take charge of the Business offices right away and look for fraud in the support sections, because the money they say their spending on support is not going to support thats for sure. The real painful thing about this is Cox has service 3/4 of a mile from my house. up to 10 megabits, and Windstream is charging me 29.00 a month for 29K
or 301k or 238k or whatever BS speed I am subject to get that day. Phone is unuasable, and to top it off, the Altell cell phone gets no signal from my house. useless waste of money.
AVOID ALTELL AND WINDSTREAM AT ALL COSTS
phone man

United States

#7 Jul 15, 2007
Mitch wrote:
I subscribed to 3 Megabit Windstream DSL in Oct of 2006, service was pretty decent due to the fact I live well over the limit from the main CO, the service for DSL is, however, provided from a "cutaround" that worked pretty good for 7 or 8 months. 2.55 megabits most of the time. Directly after a severe thunder storm, the service was horrible, static on my phone line so bad I could not hear the other party, even Windstream could barely hear me when I was getting an adjustment for 1 months DSL service that was not usable. They send tech after tech out to my house, every one of them listen to my "thunder storm 2 months ago" story
and promptly come up with another reason that always has to do with MY house wiring, NEVER will they understand that 3 megabit service
worked fine for those 7 or 8 months
(I got 2.55 mb on DSLreports.com Speed Tests)
and NOTHING, I REPEAT, NOTHING has changed in the house. Then one 'Know It All' tech came and with out even getting out of his truck said "You know it is the distance, it is too far for 3 megabits", as I explained to him that I had recieved a 2.55 megabit test the day prior. So he ordered my service downgraded to 1.5 mega bits, the only thing that did was compound the problem, not only do I have static on the line so bad it is unusable as a POTS, but now the DSL is that much slower, and the modem loses sync just as often. Windstream has no qualified tech's to support the infrastructure. I believe the FCC should take charge of the Business offices right away and look for fraud in the support sections, because the money they say their spending on support is not going to support thats for sure. The real painful thing about this is Cox has service 3/4 of a mile from my house. up to 10 megabits, and Windstream is charging me 29.00 a month for 29K
or 301k or 238k or whatever BS speed I am subject to get that day. Phone is unuasable, and to top it off, the Altell cell phone gets no signal from my house. useless waste of money.
AVOID ALTELL AND WINDSTREAM AT ALL COSTS
Hey sure sounds like your getting the run around from windstream,I am a at&t tech and we have great adsl service as long as your 25,000 feet or less from the office.
Fluffy

United States

#8 Nov 16, 2007
Windstream has horrible customer service!!! You wait for like 10 minutes then you finally get to speak to someone in INDIA that can not speak english well. Your like what?? Im paying for 1.5Mbps service and for 7 days I been getting 50kbps. I called then numerous times and each person in India tells you a different story each time. I have been ripped off!! This is USA for crying out loud 7 days to fix a server problem?? Is it over in india?? Stay away from windstream
Loyal Eitzmann

Lincoln, NE

#9 Nov 28, 2007
I'm having trouble getting my password for Windstream. I can't even call anywhere to have some one help me. I need to delete some of my e-mails. I always delete all my e-mails off my computer, but they keep telling me my inbox is full. What can I do
W Gerena

United States

#10 Dec 3, 2007
Windstream DSL has been a joke. It started out fine and then dropped to less then dial up speeds and has never recovered. I have been dealing with them on this issue for at least 9 months to no avail. They put me through the standard barrage of unplugging this and rebooting that and then tell me a field engineer will have to check it out. I am stuck with them because of my location. Loading this page alone took 4 minutes.
u have a choice

United States

#11 Dec 5, 2007
broadband or satelite.
PAUL SHYKORA

Calgary, Canada

#12 Dec 7, 2007
HEY! DANG(&8^%$68^54) IT!! GIVE THEM BACK THE REFUND,TOO BOOT!!MERRY CHRISTMAS!! GOD BLESS... THE HILLBILLY FARMBOY HAS SPOKEN....
God-Of-Lyf Dot com

Clarksville, IN

#13 Jan 2, 2008
And The Sad Part, We More Than Likely Will Never See The Refund. I Too Am On The List!
DSR

Prentiss, MS

#14 Jan 8, 2008
call the corp office at five zero one - seven four eight - seven zero zero zero

Since: Jan 08

Lexington, KY

#15 Jan 28, 2008
I DROPPED ALLTELL JUST WHEN WINDSTREAM BOUGHT IT. WAS A BIG RIP=OFF THEN AS IT IS NOW. CONTACT FCC AND COMPLAIN, WATCH YOUR BILL FOR PHONEY ADD-ONS THAT THEY COLLECT FOR. IT GETS HIDDEN ON YOUR BILL. I PAid for enhanced e-mail services, for 8 months, at 14.95 a month.
beats

Smithland, KY

#16 Jan 29, 2008
dial up :*)
JD Faulkner

Rome, NY

#17 Feb 5, 2008
I had it the worst. Was stupid enough to bundle phone, DSL and Dish Network. DSL sucked as i had to reboot every 30 minutes or more, phone was basic and I wasnt getting the options i was paying for. Then Windstream never payed dish network so they turned us into collections and we never knew it. Had to pay Dish Network direct and windstream never acknowledged the problem then said we owe more for unbundling. Canceled everything except dish because they are great to us. Funny thing is dish is linked to Windsuck somehow and even they said they suck. Now I have early termination fees to pay on a "verbal" contract. How can it be an early term fee when i have no term? I would tell enyone to run away from them and dont belive a thing they say. Windsuck are criminals. DO NOT USE THEM!!!!!
Hans Gruber

Rincon, GA

#18 Feb 10, 2008
Speaking from years of experience at using Alltel and Windstream (not by choice), I can state, unequivocally, that Windstream Sucks. Once upon a time, when Windstream was Alltel, it sucked then too, but not everything. They had the best tech support department I've ever dealt with; the tech support people were Americans! They were knowledgeable and highly competent; and you could understand them clearly!

The evolution of service in my area, near Savannah, GA, has been a long arduous one. Service slowly got better--Alltel even added a new switch in my little town of Rincon. Things were great. But recently service has taken a fast downturn, once again! Download speeds have fallen off by 25%. If you are using a P2P client while browsing, downloads fall off by 75%. This isn't due to bandwidth limitations, it's due to Windstream braking you through put when they detect the use of a P2P client.

And, of course, there's the India based tech support, now. When you can understand them (circa 20% of the time), they can be described as adequate. But get this: An Indian tech support guy told me last week that Windstream sees themselves as delivering agreed upon bandwidth to you if your throughput is 65% of what you are paying for!! So, take your contracted numbers and multiply by .65, and that's all Windstream feels obligated to deliver to you.

Let's all try to remember the Alltel, the original name for Windstream, was started by Jackson Stevens, who was one of Bill Clinton's good'ol boys in Arkansas. Jackson Stevens went on to get sweet contracts with DoD, and eventually started Alltel out of those dealings. What a legacy.
Hans Gruber

Rincon, GA

#19 Feb 10, 2008
W Gerena wrote:
Windstream DSL has been a joke. It started out fine and then dropped to less then dial up speeds and has never recovered. I have been dealing with them on this issue for at least 9 months to no avail. They put me through the standard barrage of unplugging this and rebooting that and then tell me a field engineer will have to check it out. I am stuck with them because of my location. Loading this page alone took 4 minutes.
I get the same run around. I worked with Windstream for 4 mos. trying to get them to work out their problems. They eventually did. But, they later installed a switch in Rincon, which gave better service for a short while before it began falling off again.

And BTW; Windstream told me that as long as you are getting 65% of the bandwidth they agreed to deliver, that for which you're suppose to be paying, they consider you to be getting good service and you have no reasons for complaining. This is according to their Indian Tech Support Service!!
happyhour

Canton, GA

#20 Mar 8, 2008
I'm yet another furious Windstream customer. Every Saturday and Sunday our DSL goes to sh*t. If I have to listen to another Calcutta native proclaim in broken English, "Hello, my name is Sam..." I'll hurl.

I'm switching to Comcast and will NEVER look back.

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