Banking with ICICI

Since: Jul 11

Riyadh, Saudi Arabia

#1 Jul 27, 2011
Banking with ICICI, never been a pleasure, wondering if I am the only one complaining or any other customers like me. 1)I want to access my account online, suddenly a screen appeared asking for OTP, unfortunately there is not SMS or email for OTP on my registered mobile number or email.
2) No response from Call centre, it always disconnects.
3) If connected to call centre, executive has no knowledge of what I am asking for.
4) Recently opened an account for my child, of course going to end that one. It has been 6 months no card was delivered.
5) Given for address update, apparently this is not updated.
And the list goes on...
My experience with HDFC and CITI bank is excellent and relation officers have knowledge and they care for Customers, some may have bad experiences though.

Want to escalate few things to higher management in ICICI, would appreciate if any one share any contacts.

Best Regards,
Naresh

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