IKON, RICOH: IKON Office Solutions will be purchased by Ricoh C...

Full story: Chicago Tribune

IKON Office Solutions will be purchased by Ricoh Co. for $1.62 billion. Ikon, which sells and leases office machines including copiers and printers, agreed to the buyout offer from the supplier.
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Geography Professor

United States

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#2
Aug 28, 2008
 
Copier Guy wrote:
I don't know where Malvern is. If my fifth grader had written this, I would have made him correct it to show where on earth Malvern is.
Malvern is just outside of Philly.

http://maps.yahoo.com/#mvt=m&lat=40.03692...
Former IKON employee

Garland, TX

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#3
Aug 28, 2008
 
This is great for IKON customers...in some IKON offics, they treat their customers like crap! Although this may or may not change the techs or sales people...maybe Ricoh will actually want to "service" their customers. Oh, as for Copier Guy, if you were as smart as your fifth grader, you would have pulled up google, mapquest or google maps and looked online!
AN IKON TECH from Florida

Geneva, FL

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#4
Aug 31, 2008
 
i really dont care where Malvern Pa is. What i do care about is what will happen when the consolidation starts and the fact that all the profits of this company will now go off shore. The los of jobs and the loss of loyal Canon customers. If Ricoh thinks they can change this Good Luck. After decades of loyalty I dont think so. Really this I think was a hasty way to get out of a hostile take over But was to hasty Ricoh will never be ab le to provide High end Devices to our Clients The only ones that benifit from this Sale are the Officers of IKON when they get the bonus from the sale .Business as usually? Yes Merging office,staff will be cut and jobs will be lost So a Good Move? you tell me
Solution Boy

Boston, MA

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#5
Sep 1, 2008
 
Lets be honest, RICOH provides some of the most advanced devices in the market place today! I know that not all IKON offices provided poor service, but I have heard a large number of friends grumble about the poor service that they received from IKON. Before this merger, RICOH was the #1 provider of document management solutions in North America, now that they are displacing Cannon, RICOH has a high potential to become the common name in their market. They are not going to take the jobs to Japan they are going to most likely keep the top IKON performers and merge them with the top RICOH employees, creating a top notch AMERICAN work force. All in all a great move by RICOH!
IKON Canadian employee

Calgary, Canada

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#6
Sep 8, 2008
 

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IKON does in fact treat their customers like crap and the majority of employees aren't treated much better. Only those at the top will benefit from the take-over and the "little" people will be out of jobs. Ricoh claims there will be 400 new locations. Where? From homes and/or cars of sales reps? Thanks IKON for letting a lot of remarkable, hardworking people down.
Ricoh Customer

Peterborough, Canada

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#7
Sep 17, 2008
 

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I am amazed. I will be going straight to Xerox. I am tired of these dealers being bought and these multinationals buying the dealers, killing jobs, not improving technology and leaving customers scratching their heads.

We were called by our local Xerox Rep and explained they have a buyout promo package for us based on being Ikon customer with Ricoh machines. We will switch, staying with the reliable name in the industry. I should have never left Xerox years ago, wasn't worth the few dollars savings with the grief we have endured and the constant service price increases, this change cost us more in the long run.
Xerox Sales Rep

Lawrenceville, GA

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#8
Sep 17, 2008
 
WOW, I am putting my resume together for IKON. IKON will only improve through this process and I want to be part of the company moving forward unlike Xerox. Xerox has lived on there namesake for too long and left their technology, employees and customers behind.
Ikon Employee - Canada

Canada

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#9
Sep 18, 2008
 
In my experience in this industry, change is inevitable. In my 23 years as a technician I have worked for 9 different companies, without ever changing jobs! At this point, Ricoh is not planning any great changes and plans to run Ikon as a subsiduary so Ikon customers will not see any differences in the near future.
I see here a number of people complaining about their service from Ikon. WE at Ikon take great pride in providing the best in customer service and if a customer is not satisfied, let us know. Talk to your Technician and Sales Rep., if that doesn't work, talk to their Managers, if that doesn't work, call Service and ask for the CIT (Customer Interaction Team). It is Ikon's and Ricoh's best interests to keep you as a customer.
We as consumers in North America are getting too complacent, instead of accepting poor service as the norm, we need to ask for and expect better.
copierking Cornwall UK

Liverpool, UK

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#10
Sep 21, 2008
 
I work for Ikon in the UK as an engineer and take pride in the work I do. I meet with engineers who are directly employed by Canon and Ricoh and can honestly say that Ikon engineers are far more motivated and enthusiastic. The only problem we have is to see 5 years of good service wiped out by the manufacturers undercutting our quotes for the same machine. At the end of the day the factory has still only made one device!
IKON - Cannon Customer

Falls Church, VA

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#11
Sep 24, 2008
 
What's the latest regarding the IKON / Cannon relationship?
Former Ricoh Canada

Bolton, Canada

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#12
Sep 29, 2008
 
The board of Directors meeting for Ikon shareholders is Oct 31 2008. So it is business as usuall from the Ikon side. Cannot speak for Canon.
IKON Canadian employee

Calgary, Canada

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#13
Oct 1, 2008
 

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Xerox Sales Rep wrote:
WOW, I am putting my resume together for IKON. IKON will only improve through this process and I want to be part of the company moving forward unlike Xerox. Xerox has lived on there namesake for too long and left their technology, employees and customers behind.
Don't do it. IKON is a rotten company to work for and don't give a damn about the employees. If Ricoh dumps the management from the top down, it may improve but will that happen.
IKON Canadian employee

Calgary, Canada

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#14
Oct 1, 2008
 

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IKON is most likely telling employees it's business as usual which may be so but probably half the employees are about to lose jobs. Historically, IKON cleans house and fires many employees during the early weeks of Oct. and again in June. I have many friends this happened to. IKON lies, telling employees all is well, jobs are secure then out of nowhere, no warning, fires good people.
steve x ikon

Canada

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#15
Oct 5, 2008
 
I think Ricoh will keep the good service teams but will have to clean out the top heavey mangement that ikon likes to have. This will only make it better for service but it will take awhile for the dust to settle and in the meantime customers will be called on buy the likes of konica, oce for there buissness.
grimm reaper

Elgin, IL

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#16
Oct 5, 2008
 
Who gives a s....h....i....t...! You own stock? They're office supplies you can buy cheaper at Walmart.
Diane Beard

Toronto, Canada

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#17
Oct 28, 2008
 
Copier Guy wrote:
I don't know where Malvern is. If my fifth grader had written this, I would have made him correct it to show where on earth Malvern is.
Hi I am looking for former IKON people for my client in Chicago. They are looking for a sales rep who can sell the on-site facilities in downtown Chicago. Great job, great company, Interested? Know of somebody who is? Diane - dbeard at blueskypersonnel.com (yes that is a Toronto number but a Chicago job)
X - Xerox Sales Rep

Lawrenceville, GA

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#18
Oct 31, 2008
 
IKON Canadian employee wrote:
<quoted text>
Don't do it. IKON is a rotten company to work for and don't give a damn about the employees. If Ricoh dumps the management from the top down, it may improve but will that happen.
I just made the best move of my life, IKON really knows how to take care of their people. Either you don't really work for IKON or you are a marginal employee. If you think IKON is so bad, take my old job at Xerox and you will see what bad really is.
X Ricoh Sales Guy

Mansfield, MA

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#19
Nov 11, 2008
 

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Ricoh makes great boxes. Canon makes great boxes. It's not the manufacturers, it's their sales arm that has issues. Ricoh merged with Lanier and it went awfull. They recently launched an Oracle data base for billing, servicing and sales management. It's still going poorly (customers leaving). But, when you're the #1 purveyor, you swing a lot of clout and the customers can only lose. This is not good for the customers in the US. They will eventually pay more for less services.
Potential IKON sales rep

San Jose, CA

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#20
Dec 4, 2008
 
I am being courted by IKON to sell their machines. Is it any different from selling for other office systems? I know nothing about the industry but have 20 years outside sales success. Downsizing has put me on the road for a new sales position.
Copy rep

Altavista, VA

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#21
Dec 9, 2008
 
I understand why Ricoh purchased Ikon(so they can buy marketshare) However they will lose in the long run if they do not improve their quality of products. People buy Canon products for quality not just for speed. Ricoh is a lower price product and the only way to provide a lower price is to skimp on the manufacturing of the products. In our industry they are reffered to as "Fast Plastic" Customers who switch will realize this and go back to Canon. I don't sell canon myself however it is a very good product.

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