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Since: Jul 11

United States

#1 Jul 15, 2011
Does anyone have information on the new schedule roll out called FAST. Atlanta will be scheduling instead of a regular person in your store. Open - close? Days off together?! Or just the needs of the store?? You will be putting in your requests in the HD computer..
REALITY IS REALITY

Chandler, AZ

#2 Jul 15, 2011
Justice151570 wrote:
Does anyone have information on the new schedule roll out called FAST. Atlanta will be scheduling instead of a regular person in your store. Open - close? Days off together?! Or just the needs of the store?? You will be putting in your requests in the HD computer..
Fist i will apolagize fo any misspellings ans errors some seem to focus on that process than the facts of what is going on or actually being said , FAST has beeen tested for a few years now in many retail chains , it schedules off traffic that walks throught the doors at all hours of the day , so what will happen is at 5 am when store opens there is no traffic in and out of doors you will maybe have one or two associates in the building for all depatments period and they may include a cashier . during power hours will be the heavy scheduled times . Now for all the bleeding oranges and die hard lovers of home depot what this means is less staff way less and many layoffs and any set schedule will be gone , it means expiditors in departments , it means managers on floor hahaha there is a tracking system within the schedule system so if there is not enough cashiers scheduled guess what you all will be checking , the data goes to district managers as all reports credit , sales , markdowns every morning and if the system says not enough cahsiers at times and no one responds there will be hell to pay . This system is expensive vey expensive but promises to make up in labor hours for its cost , its effective to the customer walking in and out of the store and checking out , it does not take in packdown , building displays , worklists , or long speciatly agreements , it promises labor reduction and the slackers that some seem to protect so basically the ass kissers can not escape the system .My first dealing with fast 37 were let go very quickly and there were more once dialed in .Its another metric on top of metric and its very expensive to install and will not be a set to fail or be just a fly by set up it will stick and it will work in the favor of cutting hours but doing it by a better tracking device . so all department heads you will be checking and if you have a asssociate in your department for the day they will be checking , on top of credit goals , packdown list , work list , building displays and end caps and if you were lucky to have a opener a mid ans a closer you wont for long , and specialists will not have the luxury of bring high dollar tickets sales they may be the only one in the aisle < say a kitchen designer > may be the designer the appliance guy and the pluming guy for the whole day . good luck it be made to work and it will bring many riffs to the stores , and the kiss butts cant get around this system
REALITY IS REALITY

Chandler, AZ

#3 Jul 15, 2011
Also FAST is set to work around the new home depot way of temporary help . it can schedule short shifts like three hours and with temporary help it can get away with it , home depot as been building the pathway for this system for some time and temporary help was one of the keys as well as cutting back on benefits , 401k , HOURLY wage plus they recieve tax credits for using temporary help it help the goverment with unemployment hahaha its the fix it all for corporate america and linning there pockets. Just wait till the new health care reform laws kick in and see what depot has planned
missinglink

Sunland, CA

#4 Jul 15, 2011
Also heard that because of centralized scheduling there will be not set schedules, except for maybe the pro desk and back office. We may also be working in 1, 2 or 3 department in a single day depending of the sales figures for individual departments. Everyone will be subject to rolling openings, mids, and closings. HD will be able to get away with fewer associates to fill the day/night. Sounds like a disaster for our customers who are suppose to be number one.
REALITY IS REALITY

Chandler, AZ

#5 Jul 15, 2011
yes missing link you are correct < the prodesk may be the only couple of associates in the store till 8 am , all departments will be one department and a back up cashier as well , there may be times your stores at 7 pm only calls for three associates for the whole store this sytem is much more diffent than the graphs that help write the schudule paramaters now , this system is so dialed in, if there are more than two customer standing in line on the front end for a number of seconds it calls for another cashier , now the back up cashier has to stay logged in till system tells them they can log off , and yes the customers will suffer for help on the sales floor but when they hit the front end they will be taken care of quickly than they ever have so any bad expierence or lack of help is erased by the quick checkout , there has been many surveys 80 percent of customes complain at the long lines or waiting at any checkout , and any retail chain that has lets say 8 registers on there front end and 4 are open the customer gets angry , why they see lanes that could be open this system ends alot of fustrations at the front of the store and retrains the customer , the self checkout registers were about retraining the customer , you can check out faster if you do it on your own its sold as a convience to the customer , so the retraing the customer will be not to expect to much service on sales for but the front end you will not wait more than lets say 45 secs to check out .its sad but the way its going many retail chains have this system and swear by it , such as kroger . the other glitch is if say you have a associate filling front register endcaps or chip clips by register the system will think its a customer and call for a back up cahsier and the system cannot in any way be overturned or manuiplated in any way at store level , this system is very high tech many years ahead of its time and very expensive to install , it will be succesful in what it promises and thats less labor and a smiling customer when they leave the front end , make the customer happy at check out they forget the rest .. all of us as consumers are retrained to there buisness ways
unlawful conduct by HD

Tucson, AZ

#6 Jul 15, 2011
this is a disturbing change

when does HD plan to implement it?
REALITY IS REALITY

United States

#7 Jul 16, 2011
There are some stores working with it now . And a big wave of stores getting it in August !! The system is very expensive probably one of the top ten in cost depot has put in , depot has run behind the times for so many years and promised there new system would be years ahead of it time , well this system is just that . All the little cuts and changes you all have been seeing were getting ready for this system it is a brutal labor waster cutter and has many many more purposes . Some of the big grocery retailers have put this system in and guess what even the union can't do anything for them its schedules by need of the business not by seniority or your request . And if you put a request in you just won't have the hours . If the system say 29 people in the store by foot traffic in and out of doors at certain times it doesn't care who those 29 people are ! So the kiss butts who have gotten away with preferred schedules because there reporting to the friend the manner are on there way out , and the system cannot not be manipulated at store level , and the managers better get ready if the system reports to Atlanta if a customer is standing in line and a back up cashier does not log in the store manager receives a call very quickly . This is one metric beyond all credit goals , sales , mrkdowns , krp reports, hazmat , that will get managers terminated for not responding to the front end, this is refrain the customer and its making a decision to make sure the customer is fully serviced and happy and one aspect of the store not all but when the customers check out so fast and there is a friendly smile face or not there getting checked out fast and nothing else in the store matters to a customer there happy with fast check out .good luck to you all its a real real big change coming and a lot of growing pains like never ever before
miami store

Miami, FL

#8 Jul 17, 2011
REALITY IS REALITY wrote:
There are some stores working with it now . And a big wave of stores getting it in August !! The system is very expensive probably one of the top ten in cost depot has put in , depot has run behind the times for so many years and promised there new system would be years ahead of it time , well this system is just that . All the little cuts and changes you all have been seeing were getting ready for this system it is a brutal labor waster cutter and has many many more purposes . Some of the big grocery retailers have put this system in and guess what even the union can't do anything for them its schedules by need of the business not by seniority or your request . And if you put a request in you just won't have the hours . If the system say 29 people in the store by foot traffic in and out of doors at certain times it doesn't care who those 29 people are ! So the kiss butts who have gotten away with preferred schedules because there reporting to the friend the manner are on there way out , and the system cannot not be manipulated at store level , and the managers better get ready if the system reports to Atlanta if a customer is standing in line and a back up cashier does not log in the store manager receives a call very quickly . This is one metric beyond all credit goals , sales , mrkdowns , krp reports, hazmat , that will get managers terminated for not responding to the front end, this is refrain the customer and its making a decision to make sure the customer is fully serviced and happy and one aspect of the store not all but when the customers check out so fast and there is a friendly smile face or not there getting checked out fast and nothing else in the store matters to a customer there happy with fast check out .good luck to you all its a real real big change coming and a lot of growing pains like never ever before
What will happen to B.I.(ims) and the receiving associate. will their schedule change..
not orange blooded

Grafton, OH

#9 Jul 17, 2011
we can only hope Home Depot is going to hell in a handbasket...with Frank Blake leading the pack of management that deserve to go with him!

Since: Jul 11

Atlanta, GA

#10 Jul 17, 2011
not orange blooded wrote:
we can only hope Home Depot is going to hell in a handbasket...with Frank Blake leading the pack of management that deserve to go with him!
I can't see this as cost effective for the customers. Home Depot is not a self serve store for the most part. People like to have their hands held alot.. They want help on the sales floor. Checkout is not usually the issue on the VOC metrics. It's sales floor issues. They will find that people will leave if they give them this type of scheduling. I would like to see the managers do all the jobs. Half the time they don't how to do anything, like cut blinds, or mix paint. It will be interesting...
REALITY IS REALITY

United States

#11 Jul 18, 2011
The managers will not be able to handle the stores . I was old school I knew how to cut blinds , mix paint , cut lumber , run forklift now when has there been a time you have seen a manager on a forklift . The managers now don't even know how to do a customer service agreement or deal with the irate customer with a install gone bad they can't even get into note in system they could not even few the store open and registers going if the vault or computer room girl didn't t show up. its a mess to say the least . But the system is coming and with the cost it will be made to work period and the managers don't have a choice . Look at the positions going away more and more r.t.v clerk now this system will do most of r.t.vs from returns . Home depot has lost its customer service hand holding along time ago with this system it will out associates on the floor when the traffic is in store and demand for cashiers be ready for the customers its you 8 am customer coming in that will suffer ! You will see the traffic through your doors 10 - 3 maybe and again 6 to 7 maybe and then when associates will be scheduled and they will be back up cashiers . There will be managers fall on there face and some be just fine its the associates trying to stock , do worklist and sercire customer and be a back up cashier who will really get abused more than they have been already
REALITY IS REALITY

United States

#12 Jul 18, 2011
miami store wrote:
<quoted text>
What will happen to B.I.(ims) and the receiving associate. will their schedule change..
. There will be changes for receiving at a latter date receiving is fortunate for the fact a truck cannot unload itself . There will be system upgrades latter that will effect receiving latter as r.t.v is being effected more now . Your in the safest position in store for now . This new system does things within itself that will cut back at receiving hours . Just like bookkeeping is now only requires a full-time and. One partime to cover days off .. That position used to require depending on volume of store up to three People a day in there now doesn't even need one the whole day .. This system at some point will do ordering for store as items are checked out through register it will automatically reorder itself again why the front end is so important . The front end will be a hub for a lot of new things .if anyone is familiar with Walmart system as far as reordering and such depot new system is way more advanced than that .
REALITY IS REALITY

Chandler, AZ

#13 Jul 18, 2011
Justice151570 wrote:
<quoted text>
I can't see this as cost effective for the customers. Home Depot is not a self serve store for the most part. People like to have their hands held alot.. They want help on the sales floor. Checkout is not usually the issue on the VOC metrics. It's sales floor issues. They will find that people will leave if they give them this type of scheduling. I would like to see the managers do all the jobs. Half the time they don't how to do anything, like cut blinds, or mix paint. It will be interesting...
this system is not about v.o.c or being cost effective to the customer and has not been stated that way in any post this is a new labor system that many retail chains are using and going to.it saves labor hours its cost effective for the company ,also when the high traffic times are in your store there will be people staffed on floor .this system tracks by foot traffic through doors and monitors times in check out to satisfiy customer at front end the one thing a customer remembers out of all there expierence in the stores is if they had to wait at the check out . its a whole new concept and is working and the retail chains using it are seeing a increase in positive responses in surveys from customers . this sytem has many wavs to it , and cuts hours that are wasted and puts hourd where there needed by what foot traffic says for stores , so there isnt 12 people working at 5 am with no customes in store and putting 12 people at 11 am when there is foot traffic .

Since: Jul 11

United States

#14 Jul 18, 2011
REALITY IS REALITY wrote:
<quoted text>this system is not about v.o.c or being cost effective to the customer and has not been stated that way in any post this is a new labor system that many retail chains are using and going to.it saves labor hours its cost effective for the company ,also when the high traffic times are in your store there will be people staffed on floor .this system tracks by foot traffic through doors and monitors times in check out to satisfiy customer at front end the one thing a customer remembers out of all there expierence in the stores is if they had to wait at the check out . its a whole new concept and is working and the retail chains using it are seeing a increase in positive responses in surveys from customers . this sytem has many wavs to it , and cuts hours that are wasted and puts hourd where there needed by what foot traffic says for stores , so there isnt 12 people working at 5 am with no customes in store and putting 12 people at 11 am when there is foot traffic .
Some of the changes sound good, like the one where there is coverage on the floor when the customers are there.
just another number

New Baltimore, MI

#15 Jul 19, 2011
Well there is not enough coverage on the floor. I work at a store where FAST is already in effect. We have customers walk out all day long. Especially the ones looking for more than "what aisle are hammers in?" Or the ones who have to wait to have a special order input into system, because there is only one person who can do it.
Store manager actually thinks he is God now, so he says. He controls the scheduling, & mostly Not Approving days off, or vacation requests. When asked why one person may be scheduled all opens & one gets all closes, he said it's because someone must have had a request that week. WHAT ?????
Frank_Blake

Gardners, PA

#16 Jul 19, 2011
is this new setup going to affect the stores with night crews since they pretty much all have a set schedule for when they come in and leave?
REALITY IS REALITY

Chandler, AZ

#17 Jul 19, 2011
just another number wrote:
Well there is not enough coverage on the floor. I work at a store where FAST is already in effect. We have customers walk out all day long. Especially the ones looking for more than "what aisle are hammers in?" Or the ones who have to wait to have a special order input into system, because there is only one person who can do it.
Store manager actually thinks he is God now, so he says. He controls the scheduling, & mostly Not Approving days off, or vacation requests. When asked why one person may be scheduled all opens & one gets all closes, he said it's because someone must have had a request that week. WHAT ?????
yes FAST is a real treat for sure it promises to be a labor cutter you will see the work force get cut and the majority ofyour hours in the midddle of the day and thats it . nothing more nothing less , and one person to put qoutes in im surprised you even had that wow... your store manager is and idiot he controls nothing of the schedule when its in full force what stage are you at has it just started?
REALITY IS REALITY

Chandler, AZ

#18 Jul 19, 2011
Justice151570 wrote:
<quoted text>
Some of the changes sound good, like the one where there is coverage on the floor when the customers are there.
the coverage on the flooeven inhigh taffic times will never be enough. the system is a real labor cutter and as the stages come the system progress it becomes very apparent the focus is labor cutting the first intial roll in is tuff but as it upgrades it gets worse very quick . there will never be enough associates to cover everything all it means is the most associates will be in the store at busy times or what the system considers high traffic times , it still will be ery little staff and then drop down when system determines its not a high traffic time . its a very tuff road coming
Karl Von Bunnypants

Cincinnati, OH

#19 Jul 19, 2011
how are they going to keep full time non supervisor floor dept. workers? 9-6's?
REALITY IS REALITY

United States

#20 Jul 19, 2011
Karl Von Bunnypants wrote:
how are they going to keep full time non supervisor floor dept. workers? 9-6's?
some shifts will be covered by full-time .. Again this is a labor cut system this is the layoffs really start the system as it progresses in waves it will schedule partime shifts this is why its the labor cutter it services customer in high traffic periods and that's it guys .. Full-time will be less and less and less more partime again why temporary help is essential ..and why bookkeeping and r.t.v and other specialty are being cut back so much once the system is full blown full-time will be impossible .. If you are near a krogers food store in az there frys in some states it Fred Myers in some its ralphs look at there patters ans schedule its the same thing and it in there case a way to get around there union policies .. The union can't even fight this system its the need of the business not seniority of you have to be scheduled because your full-time .. It solves a lot of labor issues for the retail chains needing to line there pockets some more ..they receive more tax breaks and kick backs for temporary help being used and wait to see how the cost savings are for health insurance and 401k ..come down for them not the associates .. Why do you think the unemployment keeps rising and will keep rising ... And the 9.2 there claiming is a false number anyway its counting the people who lost full-time but get a job through temporary help in these retail stores as going back to work hahha as we know depot gets them gone before the 90th day so its all about rotating numbers people and making profits. Not anyone else .

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