Guitar Center Bait and Switch Finance Offers
Posted in the Guitar Center Forum
#1 Apr 3, 2012
On March 30, I took advantage of GC's 12-month interest free financing offer to purchase recording software with my GC Card. When the order was processed, they gave me six months instead. After multiple calls to GC, I was told:
1) They had no such financing offer in March. After I demanded to speak with someone in authority, they mysteriously found it.
2) GC Customer Services says GC is not responsible for fulfilling their 12-month financing offer. They say this is up to their credit card partner, Chase/HBC. So, they can only request a change. If none is granted, too bad.
3) They will not acknowledge in writing that the March financing offer was in force on March 30 when the order was placed. They also will not verify they made an error in order processing.
This is the second time this has happened with GC. Last time, took 10 calls to GC Customer Service before they faxed a "Credit Plan Correction form” to their counterparts at HSBC. Then, I had to call each side multiple times before the correction was made.
So, BEWARE GC financing. Demand written confirmation of the financing terms before you order.
#2 Apr 13, 2012
My name is Jeremy and I run Customer Service for Guitar Center stores. I'd love a chance to help with this issue. Please email me at [email protected] and I'll jump in! For future reference, the financing terms on any transaction paid for by Guitar Center Credit Card can be found at the bottom of your receipt.
Looking forward to hearing from you.
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