Here's Why Groupon Is No Amazon: The ...

Here's Why Groupon Is No Amazon: The Case of the Missing Robocopter

There are 2 comments on the Forbes.com story from Feb 8, 2012, titled Here's Why Groupon Is No Amazon: The Case of the Missing Robocopter. In it, Forbes.com reports that:

As Groupon prepares to report the results of its fourth quarter later today, investors will be looking for answers to a fundamental question about the daily-deals service: Is it the next Amazon.com , as CEO Andrew Mason and his team of 10,000 clearly hope ? Or is it the next Pets.com ? Honestly, the results won't provide an answer, if only because ... (more)

Join the discussion below, or Read more at Forbes.com.

Vernon Kerswell

London, UK

#1 Feb 10, 2012
Dear Robert and Forbes readers,

I am Vernon, CEO and Founder of Extreme Fliers, firstly apologies for your case, lost parcels are rare (typically 1-2%) and the particular offer you took up had 15 000 take ups.

Here’s some stats on our current support performance, for any support, no matter what, we are here to help, please email customerservice4@extremefliers .co.uk

On a sample selection of 73 enquiries:
· Extreme Fliers CS has responded and satisfactorily resolved to 71 of these 73 queries·
· 15 of these customers had not actually placed their orders (redeemed their voucher)
· 3 parcels were returned to sender due to inaccurate addresses and are being dispatched again, customer had been kept informed upon receipt of returned product
· 6 were reported missing orders, less than 1% of total sold and were awaiting re-shipping

CEO and Founder
Vernon Kerswell
Bart Keppens

Sint-niklaas, Belgium

#2 Feb 13, 2012
Dear Vernon,

I'm not really sure if you 'are there to help'.
We’ve ordered two Robocopters (orders 12155 and 12156) in november 2011, and payed by creditcard (Groupon Belgium).
We still haven’t received the toys, even though the orders dates from november 22.
Never hadany answer to muy emails, no order status, nothing....

So don't go telling around you are there to hel, because I'm still waiting.....

Bart Keppens
architect - Belgium
Vernon Kerswell wrote:
Dear Robert and Forbes readers,
I am Vernon, CEO and Founder of Extreme Fliers, firstly apologies for your case, lost parcels are rare (typically 1-2%) and the particular offer you took up had 15 000 take ups.
Here’s some stats on our current support performance, for any support, no matter what, we are here to help, please email customerservice4@extremefliers .co.uk
On a sample selection of 73 enquiries:
· Extreme Fliers CS has responded and satisfactorily resolved to 71 of these 73 queries·
· 15 of these customers had not actually placed their orders (redeemed their voucher)
· 3 parcels were returned to sender due to inaccurate addresses and are being dispatched again, customer had been kept informed upon receipt of returned product
· 6 were reported missing orders, less than 1% of total sold and were awaiting re-shipping
CEO and Founder
Vernon Kerswell

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