Moral integrity of Groupon staff justifying actions Im just following orders.
Posted in the Groupon Forum
#1 Feb 7, 2013
Being unable to redeem a Groupon voucher at a restaurant that had been shut down, I was informed that a refund was impossible as their computer system didnt allow for one to be issued.
This was the end of the story as no one appeared to be able to take this complaint any further.
After two days of screaming threats about coming to their offices and taking all kinds of action against both the company and its employees individually over their fraudulent business practices, they unfortunately credited me the amount before I got the chance to make my way over to deal with them in person.
I feel that we have a collective responsibility to not allow corporations to be faceless, unaccountable or to make themselves unreachable when it comes to immoral business practices like having armies of abused workers in factories and call centres under the guise of outsourcing to convenient off-shore locations.
To any student of European history it is an early warning when individuals justify illegal or immoral actions with the argument of Im just following orders.
The same goes for when you hear that companies exist for the purpose of creating profits of its shareholders.
Companies are rewarded with profits for offering value to its customers and its employees. It is not modelled to be the opposite way around, that companies are rewarded for ripping off its clients and employees!
Business by means of deception, as in misrepresenting quality and delivery, is not how capitalism works to create wealth and better societies.
When capitalism functions as it is supposed to, it is a safety valve that ensures that only the companies that deliver an acceptable value proposition to both customers and employees will survive. The rest gets cleaned out.
This is what we are seeing yet again around the world as companies will ultimately have precisely the employees, and with it, the share price that they deserve.
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