London OSpa hair straighteners
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NICKY CARRICKFERGUS

Morden, UK

#24 Jan 17, 2012
No candie I am still waiting too. I actually contacted Trading standards / Consumer Association yesterday. I have emailed O'SPA on numerous occasions and keep getting the same old automated response. They did tell me in nov my info had been passed to Accounts for payment but still nothing. I followed the link to their legal deapartment but although reply was due in 48 hours.......... nothing

|'m surprised there arent others using this forum, which incidentally I only came across becuse of another groupon issue.

My colleague in work got her P&P Refund a few days after Groupon pulled the deal.

Probably not what you want to hear but hopefully of some help.
Candie

Rotherham, UK

#25 Jan 18, 2012
It's just shocking that whilst some people may think "oh it's only £7.50" actually 5000 x £7.50 = 37500!! And so if only 1000 people actually got there straightners they could still potentially have £30,000 sat in their bank!!(plus extra for the narrow straightners they were offering and then extra again for p&p of these). It really makes me sick! I have contacted watchdog, but had no response and unfortunately I have not kept all of my corespondences.:-(
Roz A

Harrow, UK

#26 Jan 18, 2012
You can email trading standards who are now looking into OSpa. nicola.tudor@towerhamlets.gov. uk
NICKY CARRICKFERGUS

York, UK

#27 Jan 18, 2012
Roz A wrote:
You can email trading standards who are now looking into OSpa. nicola.tudor@towerhamlets.gov. uk
Cheers Roz will do it now,
NICKY CARRICKFERGUS

York, UK

#28 Jan 18, 2012
Roz.
just emailed, came back undeliverable.

i have emailed tss in NI but would like to forward to whoever is collating complaints in GB as i don't think too many In NI are affected.
NICKY CARRICKFERGUS

York, UK

#29 Jan 18, 2012
Candie wrote:
It's just shocking that whilst some people may think "oh it's only £7.50" actually 5000 x £7.50 = 37500!! And so if only 1000 people actually got there straightners they could still potentially have £30,000 sat in their bank!!(plus extra for the narrow straightners they were offering and then extra again for p&p of these). It really makes me sick! I have contacted watchdog, but had no response and unfortunately I have not kept all of my corespondences.:-(
Candie you can sometiems retrieve deleted messages.

If you use M/S Outlook go to your deleted Items Folder, click on Tools at the top, then recover deleted items. You should be able to recover most messages.

If you use hotmail, go to deleted folder, there is a wee note at the bottom about recovering messages, Hotmail will try to get back as many as they can.

I dont have all mine but lets face it, its usually just the same old impersonal automated rsposnse. Groupon will have the date of the purchase deal. If you go to my account on O'SPA the date of your order should be there.

I know its not much, but as long as you have the date or order that should be enough. There is always Paypal / Bank info as well. The deal was in July if that helps.
nicky carrickfergus

North Shields, UK

#32 Jan 23, 2012
Nope. Please see info received from Consumer Direct. They have alos advised thye will contact TSS and CAB.

Your contract is governed by the Distance Selling Regulations which covers some contracts which have been concluded by means of distance communication e.g. telephone, internet, mail order etc. Under these regulations a trader has up to 30 days in which to deliver goods to a consumer unless specific arrangements have been agreed on. If the goods are not delivered within 30 days you may consider the contract automatically cancelled



Once the goods have been delivered you have 7 working days (day 1 is the day after you receive the goods) in which to ask for a full refund (including delivery charges), unless the goods are exempt. Exempt goods would include perishable items, personalised items and any orders for a specific date or time, such as travel, accommodation or concert tickets.(Cancellation is deemed effective from the time of posting.) If the trader has not provided confirmation of your cancellation rights, you have 3 months and 7 working days to cancel. Alternatively, you can cancel at any time before you receive the goods and claim a full refund. Any refund should be issued within 30 days from the date of cancellation.



At this stage you should formalise your complaint by sending a recorded delivery letter, giving the trader 14 days to respond and making your position clear. If the trader does not respond to this letter with a satisfactory remedy, you should send the trader one more recorded delivery letter. This time giving the trader 7 days in which to respond, making it clear to the trader that this is your final letter before taking further action.



Sending letters by recorded delivery and keeping a copy has more impact and helps to prove that you have been reasonable. Please follow this link http://www.direct.gov.uk/en/Diol1/DoItOnline/... (or copy and paste it to your browser’s address bar) to see our templates letters.
till waiting.
nicky carrickfergus

North Shields, UK

#33 Jan 23, 2012
No nothing.

Please see reply from Consumer Direct. They also advised they will contact TSS and CAB

Your contract is governed by the Distance Selling Regulations which covers some contracts which have been concluded by means of distance communication e.g. telephone, internet, mail order etc. Under these regulations a trader has up to 30 days in which to deliver goods to a consumer unless specific arrangements have been agreed on. If the goods are not delivered within 30 days you may consider the contract automatically cancelled



Once the goods have been delivered you have 7 working days (day 1 is the day after you receive the goods) in which to ask for a full refund (including delivery charges), unless the goods are exempt. Exempt goods would include perishable items, personalised items and any orders for a specific date or time, such as travel, accommodation or concert tickets.(Cancellation is deemed effective from the time of posting.) If the trader has not provided confirmation of your cancellation rights, you have 3 months and 7 working days to cancel. Alternatively, you can cancel at any time before you receive the goods and claim a full refund. Any refund should be issued within 30 days from the date of cancellation.



At this stage you should formalise your complaint by sending a recorded delivery letter, giving the trader 14 days to respond and making your position clear. If the trader does not respond to this letter with a satisfactory remedy, you should send the trader one more recorded delivery letter. This time giving the trader 7 days in which to respond, making it clear to the trader that this is your final letter before taking further action.



Sending letters by recorded delivery and keeping a copy has more impact and helps to prove that you have been reasonable. Please follow this link http://www.direct.gov.uk/en/Diol1/DoItOnline/... (or copy and paste it to your browser’s address bar) to see our templates letters.
Candie

UK

#34 Jan 26, 2012
I have sent 1st letter.....so we'll c!!
Nicky Carrickfergus

North Shields, UK

#35 Jan 27, 2012
I too sent mine today. The template didnt really help as I don't have MS Office / Word. I used some of it and then added that I was escalating to formal complaint under Distance selling Regulations and wanted a written Response in 14 days.

Fingers Crossed
NICKY CARRICFERGUS

North Shields, UK

#36 Feb 4, 2012
Candie wrote:
I have sent 1st letter.....so we'll c!!
Hi Candie, any luck yet? Mine was signed for......wierdest signature ever mind!!!!
NICKY CARRICKFERGUS

Watford, UK

#38 Mar 6, 2012
Received an email this morning, refund being posted. they cant refund the Recoded delivery money as it's not on the SAGE system but advised they will send me a postal order.

Probably becuase trading standards were invloved.

Trading standards contacted me nd asked me to fill in a wee fro mas they are now investingation O SPA, thye must have had quite a few complaints to do so. Hope ou get yours soon.
Astrid Michell

Saltburn-by-the-sea, UK

#39 Feb 27, 2013
I ordered goods through groupon, on the 12.07.11 which was straighteners got money back from groupon.Ospa sent me one set of straighteners still out standing another has any body got their direct line thankyou
nickyb

North Shields, UK

#40 Feb 27, 2013
doubt you'll get them, you got a pair plus a full refund. You have been very lucky, most of us only got the refund and that was after months and months of fighting for it. it took me almost 18mnts to gt my P&P refund from O spa.

I really do think you havea long wait, but as you've hada full refund I don't rally think you havea case....sorry

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