London OSpa hair straighteners

London OSpa hair straighteners

Posted in the Groupon Forum

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Cheryl Rolfe

Redruth, UK

#1 Aug 28, 2011
I ordered some hair straighteners for my sister on 26th June and she still hasn't received them!! Not very happy!!!
Emma Taylor

Leeds, UK

#2 Sep 1, 2011
I did the same and there are forums of others who have also been caught on this. Some have tried to contact groupon who then just refer them to O Spa. O Spa do not answer the phone. It all seems to be a con and it has made me weary of Groupon deals. It seems amazing the money can just be taken and nothing can be done about it. Let's hope Groupon sort it out!!!
K lloyd

UK

#3 Sep 4, 2011
I ordered a pair on 28th June too and still not had them or money back and have complained to ospa and groupon several times now and not even had a reply. I also will not be buying anything else through groupon until they can resolve this!
Eloise

Cheltenham, UK

#4 Sep 4, 2011
K lloyd wrote:
I ordered a pair on 28th June too and still not had them or money back and have complained to ospa and groupon several times now and not even had a reply. I also will not be buying anything else through groupon until they can resolve this!
I have had the exact same issues with this deal. Your best bet in to call the Groupon customer service line. I was on hold for about 20 minutes but when I did eventually get through they sorted it all out. They refunded the full 15, arranged to get the 7.50 p and p back from O spa (though they said if not done in a week, do it through my bank) and they gave me 15 credit to use on any other Groupon deal in the future. I have used Groupon loads of times and this is the only deal that I have ever had any problems with. I found that a full refund along with the p and p and 15 free credit just about made up for the deal being a complete shambles.
Karen

UK

#5 Sep 5, 2011
I'm so glad I'm not alone! I've also contacted Groupon and O-Spa several times. Yet to hear from O-Spa but have had a reply from Groupon saying that I should receive my goods shortly. Will wait another week. I too am wary about purchasing anything further, shame because Groupon was a good site and everything else I have purchased has been great. Fingers crossed it will all be resolved.
sharon

Belfast, UK

#6 Sep 9, 2011
Glad its not only me, ive tried to get ospalondon on all their phones and they dont answer. Groupon said its a bogus deal. Im waiting another week and then im getting a refund and hopefully compensated like the other girl. Groupon very hard to get on the phone and they pass u a useless contact number
melol

Croydon, UK

#7 Sep 18, 2011
If you paid by paypal you can get the 15 back I am still waiting for GROUPON to get the postage back....cant see that somehow....will not be using groupon again
Rolex

Boston, MA

#8 Sep 23, 2011
I am also having trouble with these starightners, although I have to say my frined brought them as she wanted them just used my Groupon a/c! I can all say it is just this place Ospa, as I have used Groupon many times for hotel breaks and beauty treatments and they have all been fabulous.....so its not Groupon its O'Spa London.....they are the scam!!!
lorraine barr

Glasgow, UK

#10 Oct 1, 2011
hi i ordered the straightners from groupon in june and kept emailing them and received them yesterday but dont think they are worth the money the heat setting is 200 but they dont really heat up that much or they are broken or made wrong . not happy with them.
NICKY Co Antrim

Morden, UK

#11 Nov 9, 2011
Yes I too am very disappointed. I am Still waiting on my Money back, Groupon keep saying it' sdue to demand. O'SPA just ignore my requests fo rrefunded P&P. Apparently those who were lucky enough to get the straightners were also being given a full refund and allowed tgo keep straighners because of the inconvenice, does anyone know of anyone who got both the straightners AND the refund. Anyone managed to get P&P back?
nicky co antrim

Hemel Hempstead, UK

#13 Nov 27, 2011
Refund to paypal, still waiting P&P
maureen jones

Bradford, UK

#14 Dec 10, 2011
I also ordered two pair of hair straightners ang got nothing Can never contact Ospa wHAT A RIP OFF
Eloise

Coalville, UK

#15 Dec 10, 2011
NICKY Co Antrim wrote:
Yes I too am very disappointed. I am Still waiting on my Money back, Groupon keep saying it' sdue to demand. O'SPA just ignore my requests fo rrefunded P&P. Apparently those who were lucky enough to get the straightners were also being given a full refund and allowed tgo keep straighners because of the inconvenice, does anyone know of anyone who got both the straightners AND the refund. Anyone managed to get P&P back?
I did. ring up groupon and ask. they also gave me 15 good will credit to use on another purchase.
Nicky County Antrim

Princes Risborough, UK

#16 Dec 12, 2011
Eloise wrote:
<quoted text>
I did. ring up groupon and ask. they also gave me 15 good will credit to use on another purchase.
Cheers Eloise I might just do that
jag

Exeter, UK

#17 Dec 18, 2011
I'm still waiting for mine! Ospa agreed to refund cost claimed that they would send them anyway (if cost of postage was covered) to compensate for the delay. Since then I've not heard anything. What a scam! Do not deal with this business
Roz A

London, UK

#18 Dec 19, 2011
I have sent this to the Office of Fair Trading. Perhaps others should follow suit.
Dear Sir,
I would like to make a complaint about O Spa. I purchased hair straighteners from them via a Groupon coupon on 3rd July but they never came. I chased them several times by email but never got a reply. I had a couple of non personal emails with revised dates for delivery which came and went with no straighteners. I eventually got a refund from Groupon but am stilled owed postage by Ospa. You will see from the enclosed correspondence that on 28 September they offered to credit my account by 100 as a gesture of goodwill but no credit has been received, nor any communication in spite of me emailing several more times. On 14th November I managed to get hold of a store manager and told her I was going to report them to the OFT and received an email on 15th November saying that they were processing the refund, but still nothing has come and I have not had a reply to the several emails I have sent since then.
As they sold nearly 5000 units I imagine they must have retained postage of 7.50 from thousands of people, which is clearly fraudulent.

The contact details are as follows:
O SPA London Head Office
33 Pepper Street,
London, E14 9RP

I enclose copies of the relevant correspondence.

I hope you will be able to do something to get the credit I am due.
(and many others it looks like from the complaints on several forums on the internet).
nicky carrickfergus

North Shields, UK

#19 Dec 30, 2011
Well done Roz, I too am still waiting on my P&P Refund, I however didn't get the (empty) offer of 100 goodwill gesture. Bet you it would just be a voucher to use with O'Spa.

Please keep us posted. By the way have you Contacted / considered Contacting Watchdog (BBC) I am on another Groupon item on this forum and Watchdog were in touch with one of the suscribers as they are doing a story on Groupon in January.

I'm going to email them again NOW.
NICKY CARRICKFERGUS

North Shields, UK

#20 Dec 30, 2011
I have just contacted Watchdog.
maureen jones

West Kirby, UK

#21 Jan 16, 2012
I have contacted Groupon several times. They have refunded my 15 but I did order another pair during the transaction and I cannot get a refund for these or my postage.Groupn tell me it will arrive but I have lost faith
Candie

Calne, UK

#23 Jan 16, 2012
I have recieved 15 from groupon, but I never get a response from Ospa? Has anyone got p&p back from Ospa? Mine amounts to 23.95 (2 x p&p and 8.95 for slim straightners)!! Six months ago I paid for them, I'm so angry!!

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