Top 5 Companies in the Automotive Retail Industry With the Highest...
There are 1 comment on the Customer Interaction Solutions story from Jul 30, 2012, titled Top 5 Companies in the Automotive Retail Industry With the Highest.... In it, Customer Interaction Solutions reports that:
Below are the three companies in the Automotive Retail industry with the highest Revenue Per Employee .
Join the discussion below, or Read more at Customer Interaction Solutions.
#1 Aug 10, 2012
Group 1 Auto (Who owns Rockwall Ford of Texas)
READ THIS COMPLAINT:
Buyer Beware!!... Crooks & Thieves Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13, 000 cash (not to mention my own trade -in). On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basically they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16, 999, which is only worth $6, 400,(per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford...I am sick to my stomach how we were treated and how we LOST $13, 000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company...If anyone would like more info, please message me. I have so much more to say!
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