Black Marks caused by Profile Dryer

Black Marks caused by Profile Dryer

Posted in the General Electric Forum

Kathy

Westport, CT

#1 Nov 3, 2011
I have the same problem with black Nike check marks on sheets and pillow cases from my GE Profile dryer Model # PFDS455EL1MG. This has been going on for over one year - since I purchased the unit in August 2010. In September, GE replaced the unit with a new one. Prior to that, they replaced the black drum guides with white ones. This did not solve the problem. They then replaced the door on the assumption the gasket around the glass porthole was the source of the problem. This did not solve the problem either. Next, they replaced the shrouds in the front of the machine before finally replacing the unit.

The new replacement unit has the same issue. It still causes black Nike check marks on my sheets and pillow cases. The GE serviceman/technician came and essentially said the machine was working fine. However, he raised the front end of the machine higher than the rear to force the items being dried to the rear of the drum. This seems absurd since the alignment with my level washer is cockeyed. It is hard for me to believe the remedy is to install a machine which is visibly not level. Regardless, the machine still causes black marks on sheets and pillow cases.

I believe there is a major design issue with the unit. The last GE technician that came to the house was haughty and told me to wash and dry "larger" loads. There has been no effort on their part to try and solve this obvious design problem. I am at my wits end and wonder if other folks out there have had a similar problem.
clueless

Cleveland, OH

#2 Nov 3, 2011
Kathy wrote:
I have the same problem with black Nike check marks on sheets and pillow cases from my GE Profile dryer Model # PFDS455EL1MG. This has been going on for over one year - since I purchased the unit in August 2010. In September, GE replaced the unit with a new one. Prior to that, they replaced the black drum guides with white ones. This did not solve the problem. They then replaced the door on the assumption the gasket around the glass porthole was the source of the problem. This did not solve the problem either. Next, they replaced the shrouds in the front of the machine before finally replacing the unit.
The new replacement unit has the same issue. It still causes black Nike check marks on my sheets and pillow cases. The GE serviceman/technician came and essentially said the machine was working fine. However, he raised the front end of the machine higher than the rear to force the items being dried to the rear of the drum. This seems absurd since the alignment with my level washer is cockeyed. It is hard for me to believe the remedy is to install a machine which is visibly not level. Regardless, the machine still causes black marks on sheets and pillow cases.
I believe there is a major design issue with the unit. The last GE technician that came to the house was haughty and told me to wash and dry "larger" loads. There has been no effort on their part to try and solve this obvious design problem. I am at my wits end and wonder if other folks out there have had a similar problem.
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