the matrix schedule

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donna

Mountain Top, PA

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#1
Feb 12, 2011
 
I have worked at a DG store in Pa for 4 years now, I was asked numerous times to become a keyholder and also assistant manager, both which I turned down, as I know the nonsense they have to put up with. So I have chosen to stay a cashier, I was hired as a full time cashier, 35-40 hrs per week. Recently we have been told that the matrix schedule is going to be enforced in our area, and that any employees that cant work the hours the matrix calls for will be fired, and that the hours go by the sales per week, so the schedule will change for everyone each week. I have been told that since i am not a keyholder that i am going to be bumped down to part time, and if i cant work the 15-20 hrs per week that the matrix uses for cashiers I will also be fired, i will also lose the 3 weeks vacation that i have coming to me this april. I am actually more upset at losing my vacation pay than i am about maybe losing my job. Im just curious why a company that is making millions and millions of dollars a year has such little insight on how to run a business, im not refering to the sales area of it, i mean the way the employees are treated, they bump down cashiers that are willing to work 40 hours, they make keyholders, assistant managers, and keyholders work really stupid hours, like 10 am to 9:30 pm, where at least 6 of those hours they will be alone in the store, in high theft stores, that is an open invitation for shoplifters to rob the store blind, also in bad neighborhoods once not so nice people find out there is only one person running the store for hours by themselves, these stores are going to probably be robbed and those employees that are alone may end up getting hurt. I was robbed at gunpoint 2 years ago and trust me it is a very scary situation, The stores have a hard time getting everything done as it is now, all employees have to run register, check in vendors, put truck away in 2 days, set up ever changing planograms, watch for shoplifters, sweep and mop, recover constantly, help customers, etc..etc..etc.. this is hard enough for 5-6 employees to get done in the time they alot you, and now with the matrix it is going to be less employees doing all that. Maybe if DG would make 2 shifts a day, and keep that shift, like 8am to 5 pm,for full timers, and 5 to 9:30 for part timers, they wouldnt have so many people quitting on them. Also maybe if they paid a decent wage for all the work the employees do ( and trust me we do work) I have been there for 4 years and am making $8.15 an hour, which in this day and time is pityful. I am curently looking for a different job as I have never worked for a company as ungrateful as DG. They do not treat their employees with respect or kindness, we never hear merry christmas, happy thanksgiving, happy easter, etc... never get a bonus on holidays, a card, etc.. DG is getting rich on our blood, sweat and tears, and if thats what it takes to become rich, im glad im not.
sadnused

Columbus, OH

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#2
Feb 13, 2011
 
Matrix scheduling is just another way for them to try and justify cutting hours. They just wrap it up in a fancy bow and try to give it a pedigree by backing it with "research has shown.." The Matrix schedule is hard to freaking understand let alone implement!
Planograms are supposedly done according to what the vendors want on the shelves. Ok, I'll buy that, but why change the same thing 4 different times in less than a month? Who's yanking who's chain there?

I have never in my life worked for a company with so many off the wall ideas! Employee's steal more than the public is yet another line they feed you. I could go on but I am sure you and many others have heard this and more from these idiots.
TXMOM

Stephenville, TX

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#3
May 18, 2011
 
I agree the matrix does not work. The manager on duty is usually alone in the store from open to 12pm and not allowed to leave the front of the store so that you are always in view of the front door and your register. The other issue with the matrix is when a keyholder is scheduled to take a 30min or 1hour off the clock break they must remain on site. When working with a nonkey holder, the keyholder is not allowed to leave the premisis in case the cashier needs a key turn. In a case like this the keyholder is paged,(wait for them to come to the register) the keyholder must clock in,(against company policy to work off the clock) go to the cashier for the key turn they need,(usually an item void), then clock out and continue their break. Meanwhile the customer has waited who knows how long for what should have only taken a few minutes. It takes approximately 3 to 5 seconds to clock in on the registers and depending on where the keyholder was at the time of being paged add that amount of time to the customers wait time. However, my biggest issue with this is that if I am off the clock (NOT being paid by DG then DG cannot require me to stay at the store!) If DG wants me to remain on site they need to pay me to say on site otherwise it should be up to me where I spend my time off the clock!
DGSLAVE

Des Moines, IA

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#4
May 25, 2011
 
TXMOM wrote:
I agree the matrix does not work. The manager on duty is usually alone in the store from open to 12pm and not allowed to leave the front of the store so that you are always in view of the front door and your register. The other issue with the matrix is when a keyholder is scheduled to take a 30min or 1hour off the clock break they must remain on site. When working with a nonkey holder, the keyholder is not allowed to leave the premisis in case the cashier needs a key turn. In a case like this the keyholder is paged,(wait for them to come to the register) the keyholder must clock in,(against company policy to work off the clock) go to the cashier for the key turn they need,(usually an item void), then clock out and continue their break. Meanwhile the customer has waited who knows how long for what should have only taken a few minutes. It takes approximately 3 to 5 seconds to clock in on the registers and depending on where the keyholder was at the time of being paged add that amount of time to the customers wait time. However, my biggest issue with this is that if I am off the clock (NOT being paid by DG then DG cannot require me to stay at the store!) If DG wants me to remain on site they need to pay me to say on site otherwise it should be up to me where I spend my time off the clock!
Im with you on here.. It was at our store if you had a half hour break coming you could split it to 2 -15s not anymore. so if i work a 7 1/2 hour shift, I work 4 hours, break for half hour, and than 3 hours- Yet the manager can go out for a cig and not punch out...something is def wrong! And when i went to the GM i got a runabout that contradicted every thing she just said. Also this has been DG policy as told to me as long as i can remember, that if you make a purchase you must remove it from the store, So the only time you can make a purchase is when its your break time- BUT YOU CANNOT SHOP ON THE CLOCK, so i cannot buy perishables at work! I know of 3 at my store that are trying their hardest to find something else but there is nothing to be found- so we have to be chained there a bit longr! DG DOES NOT CARE ABOUT THEIR EMPLOYESS AND IF YOUR NOT MANAGEMENT OR A KEY HOLDER YOU MAY AS WELL TUCK YOUR TAIL BETWEEN YOUR LEGS AND BEAR IT!
Cookiemonster

Kingman, AZ

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#5
Jun 12, 2011
 
I agree the matrix does not work. The manager on duty is usually alone in the store from open to 12pm and not allowed to leave the front of the store so that you are always in view of the front door and your register.

Plus you know that is going to be a time when people are going to rob the store blindly too! I have worked for Dollar General for two and a half years and make a whole $8.50/hr as a key holder. Over worked and underpaid!
sqeakie

Monette, AR

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#6
Jun 14, 2011
 

Judged:

1

Cookiemonster wrote:
I agree the matrix does not work. The manager on duty is usually alone in the store from open to 12pm and not allowed to leave the front of the store so that you are always in view of the front door and your register.
Plus you know that is going to be a time when people are going to rob the store blindly too! I have worked for Dollar General for two and a half years and make a whole $8.50/hr as a key holder. Over worked and underpaid!
I'm 3rd key and making $ 8.50 an hr and I've been here almost 8 yrs. Believe me that they don't worry about someone off the street stealing. It's the employees. As for out manager being there from opening to closing...doesn't happen. He's got it made. He's got 3 other key carriers to most of his job and not get the pay we deserve.
sqeakie

Osceola, AR

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#7
Jun 22, 2011
 
sqeakie wrote:
<quoted text>I'm 3rd key and making $ 8.50 an hr and I've been here almost 8 yrs. Believe me that they don't worry about someone off the street stealing. It's the employees. As for out manager being there from opening to closing...doesn't happen. He's got it made. He's got 3 other key carriers to most of his job and not get the pay we deserve.
My bad !!!! I meant I'm making 8.25 and 3rd key. Been at DG almost 8 yrs.
Cookiemonster

Kingman, AZ

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#8
Jul 6, 2011
 
Of course it is the employees (sarcasm). That was the reason for the basket coaching. Low baskets= stealing. From what I heard with this Atlas thing there should always be two people at all times.$8.25 for working there 8 years, that is just low! Kathlene and Jon sit in their nice offices while we slave away. Boo you DG!
sqeakie

Blytheville, AR

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#9
Oct 13, 2011
 
How about this new corporation scheduling?
KitKat-Texas

San Antonio, TX

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#10
Oct 31, 2011
 
YOU GO GIRL.
At least I didn't wait years.I have only been here less than a month and after seeing the pathetic treatment of really good employees such as yourself and myself- I am intelligent enough to see this sick company for what it is.I am exercising my "at will" employment status to leave before they fire me for that stupid basket size shit. That is just so the ceo can maintain his $5.1 MILLION base salary(that's before PERKS too!) The only downside is that the small crew I am working with is awesome hard working honest and I really like them all.
KitKat-Texas

San Antonio, TX

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#11
Oct 31, 2011
 
donna wrote:
I have worked at a DG store in Pa for 4 years now, I was asked numerous times to become a keyholder and also assistant manager, both which I turned down, as I know the nonsense they have to put up with. So I have chosen to stay a cashier, I was hired as a full time cashier, 35-40 hrs per week. Recently we have been told that the matrix schedule is going to be enforced in our area, and that any employees that cant work the hours the matrix calls for will be fired, and that the hours go by the sales per week, so the schedule will change for everyone each week. I have been told that since i am not a keyholder that i am going to be bumped down to part time, and if i cant work the 15-20 hrs per week that the matrix uses for cashiers I will also be fired, i will also lose the 3 weeks vacation that i have coming to me this april. I am actually more upset at losing my vacation pay than i am about maybe losing my job. Im just curious why a company that is making millions and millions of dollars a year has such little insight on how to run a business, im not refering to the sales area of it, i mean the way the employees are treated, they bump down cashiers that are willing to work 40 hours, they make keyholders, assistant managers, and keyholders work really stupid hours, like 10 am to 9:30 pm, where at least 6 of those hours they will be alone in the store, in high theft stores, that is an open invitation for shoplifters to rob the store blind, also in bad neighborhoods once not so nice people find out there is only one person running the store for hours by themselves, these stores are going to probably be robbed and those employees that are alone may end up getting hurt. I was robbed at gunpoint 2 years ago and trust me it is a very scary situation, The stores have a hard time getting everything done as it is now, all employees have to run register, check in vendors, put truck away in 2 days, set up ever changing planograms, watch for shoplifters, sweep and mop, recover constantly, help customers, etc..etc..etc.. this is hard enough for 5-6 employees to get done in the time they alot you, and now with the matrix it is going to be less employees doing all that. Maybe if DG would make 2 shifts a day, and keep that shift, like 8am to 5 pm,for full timers, and 5 to 9:30 for part timers, they wouldnt have so many people quitting on them. Also maybe if they paid a decent wage for all the work the employees do ( and trust me we do work) I have been there for 4 years and am making $8.15 an hour, which in this day and time is pityful. I am curently looking for a different job as I have never worked for a company as ungrateful as DG. They do not treat their employees with respect or kindness, we never hear merry christmas, happy thanksgiving, happy easter, etc... never get a bonus on holidays, a card, etc.. DG is getting rich on our blood, sweat and tears, and if thats what it takes to become rich, im glad im not.
YOU GO GIRL.
At least I didn't wait years.I have only been here less than a month and after seeing the pathetic treatment of really good employees such as yourself and myself- I am intelligent enough to see this sick company for what it is.I am exercising my "at will" employment status to leave before they fire me for that stupid basket size shit. That is just so the ceo can maintain his $5.1 MILLION base salary(that's before PERKS too!) The only downside is that the small crew I am working with is awesome hard working honest and I really like them all.
mom ohio

Warren, OH

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#12
Nov 13, 2011
 
my son just recently this year, 2011 started working at dollar general and it is run very unprofessionally. He was told in training not to call in for the schedule must stop in the store. The schedule never seems to be posted on Friday like they explained and after he goes in and gets his schedule then they change it and never call him to let him know. He gets a call saying he is suppose to be at the store. And when he tried calling off due to the flue he was basically told he was not allowed they still expected him to work. To be frank he will be looking for other work due to the treatment of their employees and lousy hours. One week he will work 5 days and then the next week he will get 4 hours. And they say the schedule is done by Corporate Office but when the store manager was off he was getting his schedule daily because she wasn't there. A company that takes advantage of people that need a job takes advantage of them and does not even pay a decent wage.

Since: Mar 08

Earth

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#13
Nov 23, 2011
 
WOW! 8.25 after 8 years at Dollar General! Living large!

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