Rsponse to David in So. Ca.
Posted in the CVS Forum
#1 Apr 12, 2006
I am in a similar situation at a Savon in district 1, Southern California, which consists mainly of union stores. Is your store a union store? My concern is that perhaps CVS will use a different approach toward union stores. However, if they (CVS) are as pro employee as we're lead to believe at this point, I do not think it would be a problem whether the store is union or not (I could be wrong). In the store that I am at, management hasn't even broached the subject of the CVS buyout, and things are status qou dating back to pre-buyout. Which is to say, low morale, attempted elimination of higher wage employees (that the regulars know and somewhat care about), and overall contempt of management. Having worked in this district for over 5 years with a degree from a major private university I have noticed that the management philosophy doesn't take into account the high cost of employee turnover and training (could this be part of the business model for Savon in this district?) and the value of retaining good, conscientious employees . The prevailing thought of current management seems to be that cutting labor costs through the hiring of high school and junior college kids (in the new union contract maybe good for long term growth, maybe not) for minimum wage is the easiest way for this store to increase profit margin.
This particular store is in a wealthy beach community with great potential for growth. However, having been constantly monitoring the sales numbers for this store for quite some time has revealed to me that for this store, and others like it in District 1, the current management system in this district has not performed as well as shareholders (and employees) have expected. Don't get me wrong; with the location of this store, profit is not a problem. Growth of profit is the problem (mainly front end sales, not pharmacy). Management in this district is out of touch with the mindset of its customer base. The current management in this district probably did well 10 years ago, heck even 5 years ago the arcane management philosophy of this district was probably adequate enough to show some growth.
In terms of organizational philosophies, the dated principles of human relations arent even being met, let alone some of newer more successful ways of relating to employees, which translates directly to customer satisfaction, retention and growth. But hey, wait a minute, that great new discount card should boost morale for at least 3 to 8 months, I can hardly wait to save 60 cents on my next tube of toothpaste!!!!
#2 Apr 24, 2006
CVS does not have all the answers. Some are with in ourselves. I am not in a union and never ever will be. I know little about Unions. I have been in management for 15 years and I am a current CVS Store Manager. With out my employees I would be nothing. I must have them for my store to be successful. Just today one of my Shift A's told, I did not get one thing accomplished today. I replied to her yes WE did WE completed 3 planograms from start to finish. I also told her if mt team was not there today then yes WE would have not gotten anything done. I am not sure of your position, a job is what you make of it. By reading your insert I would say you are the problem not SAVON or CVS. I do not know you so please do not take this the wrong way. Not my intention at all. I have learned the more NEGATIVE a person is the harder it is for them to accomplish anything. I am not negative and do not allow my people to be negative. It is not Sesame Stree or anything like that. My job is to keep the negativeness out of my store. When I learned that it was like night and day. I said earlier I have been in retail for 15 years. I has taken me 14 years and 1 month to learn not to be negative. I remember saying 60 cents WOW!!! With gas prices ar $3.00 a gallon hey heck yeah save me 60 cents I need it. I was told I was negative. I listened to me self and the other managers I talked to each day and WOW my DM was right. I have made the change and so minor it may sound it is true. Take the time and wipe the negative thoughts away. If you truly find you do not like CVS or your job, then please do not let the door hit you in the aXX on the way out. Walgreens is always hiring.
Thanks for your time.
#3 Aug 10, 2009
I appreciate your "positive" thinking presentation. There are situations which can wear down a normal person. Some DMs and management can simply make worklife downright difficult to awful. And while it's possible to take it for a long time, the idea that it's easy to walk into another job just ain't so for many of us.
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