pill shortage
scotty z

Old Lyme, CT

#1 Feb 16, 2010
Yesterday, I picked up a new script for 30 pills. For some reason when I got home, I counted the pills and received only 24! When I called the pharmacy, they put me on hold for an extended period of time. When the came back on, they apologized for the mistake and said that they needed to clean out their pill counter. They also offered a $25 gift card for my inconvenience. What really surprised me, is when the pharmcist told me that they did not short me intentionally. I never expected that they would do such a thing. Does this happen frequently? Was it done intentionally? For what it's worth, the prescription was very expensive.
Rick

United States

#2 Jul 23, 2010
The $25 gift card was a nice gesture for the mistake. Cvs is tracked for customer service every month, so the gift card was an opps our mistake. These mistakes do not happen very often because CVS wants the REPEAT CUSTOMER!

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