CVS has lost its vision

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former employee

AOL

#1 Feb 3, 2006
CVS has lost its vision! It use to be to aid people in thier health. Now it is to be the largest pharmecy , or should I say liquor store with neat add-ons?! I worked at one for 3.5 years and got one raise- in the first 4 months I was there. I discoverd through time that the company does not care about tis employees but only in saving as much money , only to buy out other stores and companies. They dont want Walgreens gaining any ground on them at all!Now they buy Osco.tsk tsk tsk. They should learn respect for their workforce- if it wasnt for them- they would have no stores and money! The store I was at was a busy bust store, its top 4 sections for profile selling were this-#1 liqour ,#2 beer and wine #3 -cigarettes and then # 4 cough and cold. Isnt that all outta wack? As long as they make money and stay an arms reach out of Walgreens grip ,they are alomst satisfied.World domination is more like it! What a very unfriendly and anti-employee place to work. Glad I found a real job where I am actually helping people. Not selling liqour to alcoholics. Maybe I sound like I have a grudge- I do a little ,but that does NOT change the facts.The profiles I have seen ,read and been a part of.I was a former manager of a store. It is very disheartning to see a helathcare industry provider be so caught in money and making money off of non-healthy things and then treat thier employees with little or no respect,with out care. It is a sad day for this to be that way.
Lisa Longacre

Poway, CA

#2 May 22, 2006
[I see your point about the Liquor sales, but CVS is a great company and we are the ones that make it that way. If we are positive then it will be a positive situation. Maybe this is not the job for you. I wish you the best of luck.]CVS has lost its vision! It use to be to aid people in thier health. Now it is to be the largest pharmecy , or should I say liquor store with neat add-ons?! I worked at one for 3.5 years and got one raise- in the first 4 months I was there. I discoverd through time that the company does not care about tis employees but only in saving as much money , only to buy out other stores and companies. They dont want Walgreens gaining any ground on them at all!Now they buy Osco.tsk tsk tsk. They should learn respect for their workforce- if it wasnt for them- they would have no stores and money! The store I was at was a busy bust store, its top 4 sections for profile selling were this-#1 liqour ,#2 beer and wine #3 -cigarettes and then # 4 cough and cold. Isnt that all outta wack? As long as they make money and stay an arms reach out of Walgreens grip ,they are alomst satisfied.World domination is more like it! What a very unfriendly and anti-employee place to work. Glad I found a real job where I am actually helping people. Not selling liqour to alcoholics. Maybe I sound like I have a grudge- I do a little ,but that does NOT change the facts.The profiles I have seen ,read and been a part of.I was a former manager of a store. It is very disheartning to see a helathcare industry provider be so caught in money and making money off of non-healthy things and then treat thier employees with little or no respect,with out care. It is a sad day for this to be that way.[Lisa]
Lisa Longacre

Poway, CA

#3 May 22, 2006
Lost it's vision is not my comment. I commented to say we need to have a positive attitude. We hold the vision and owe dreams can come true. Have a great year. Lisa Longacre
unknown

Aurora, IL

#4 May 30, 2006
SURE THEY CARE ABOUT THERE EMPLOYEES IS THAT WHY THEY SAY DONT CALL
US TO THE FRONT OF THE STORE FOR HELP OR IS THAT WHY THEY TRY TO
CUT HOURS AND DOCK PAY WHEN YOU WORKED THOSE HOURS SURE THEY CARE UH..WORST COMPANY IN THE WORLD.SO MISSLEADING WHEN YOU WORK FOR
THEM..HAVE YOU EVER HEARD THE WORD LAWSUIT OR ILLIGAL.
unknown

Aurora, IL

#5 May 30, 2006
YOU WANT THE STORE NUMBER I'LL GIVE IT TO YA ..IM SURE DISTRICT
WOULD LOVE TO HEAR THAT STUFF.
GARLAND,TEXAS STORE.
unknown

Aurora, IL

#6 May 30, 2006
YOU CARE ABOUT EMPLOEES AND CUSTOMERS YOU WILL BE SUCCESSFULL!!!!!!
ex-2758 employee

North Augusta, SC

#7 Jun 11, 2006
I must say that the head honchos that run this money making minded company that is not people oriented at all have lost their supposed to have vision a long time ago.When it comes to pharmacists they always get the red carpet treatment,have one of them open their mouth and say "I quit" and they will bend over and give them what they want.As for store management of course you know 45 hours are always turned into 60 plus hours.If you change things in a positive way like for example store appearance,better service,increase sales etc,it is never good enough when you got a store visit from your DM.wHAT KIND OF MOTIVATION IS THAT!?CVS is focused on the people..yes it's true they just don't tell you that it's their customers and not the people that run their stores.I alsohad the smartest DM,like just about every FL STORE we had stockroom issues with space and my wonderful smartass DM he would transfer merchandise from other districts to my store as well as other stores in my district.No wonder LP woud take off points intheir dumb visits.Anyways I could keep on going with issues here and also with how human resources is run down here.My whole point is CVS doesn't give a damn about YOU the employee!
ISSA

Plymouth, MI

#8 Jul 30, 2006
I see a lot of negative here. I hope all of you know that this isn't a CVS thing its a corporation thing. I've worked for a couple multi-chain corps and they all cut hours and work salried managers 60hr a week. Thats what drives the world these days Saving Money! I also want to point out that a job is somthing that you do for ___ in return.(be it money or material object) It is your choice to decide if the job you are doing is worth it. If not, just leave! I gaurentee there is someone out there who will find it worthwile and be happy. You all also need to look at the big picture sure a small indy company might not piss you off as much but where is that company going to lead you (promotions?) or what happens if they go out of business. Im just saying there is WAY too much complaining. For every benifit there is a cost. make sure they even out and you'll be happy.
ex cvs rph

Dallas, TX

#9 Jan 17, 2007
Most of the people that work for cvs can't quit the job no matter how much they hate it. they are in debt. They brainwash themselves into thinking that it is not so bad ,when it is really tortuous.
They hired ex cvs reject dm's that couldn't survive in a store. The cvs pharmacy computer system is the worst in the industry. It is old and out dated, unuser friendly, It works, but cvs is to cheap to purchase modern computer software, that would make everyones job easier, cvs motto is to make every customer's life easy, and every employee life at work a irritated , frustrated, cvs employee, because the system is old, and useless. i could go on and on, but that is a taste of cvs corporate culture, oh and the HR DEPARTMENT, MOST TRY , BUT MOST HR PEOPLE ARE SLOW AND NOT HELPFUL, ALONG WITH THE SUPPORT.
Ex-cvs employee

Brooklyn, NY

#10 Jan 18, 2007
I would have to agree with the comments about cvs not caring about their empoyees. I worked for them for >7yrs & I was getting brainwashed into thinking it's not so bad. I worked as a manager putting>70 hrs a week while getting paid for 40hrs.I was constantly run down/sick due to this schedule.My budget hrs were constantly cut by CVS, I was foced to run the register with only 1 additonal cashier for 5-9hr shifts.We always had people complaining about long lines etc. So CVS doesn't care about customers that much either.I'm sure this goes on in many retail places, it's not just CVS running things this way.
sbt

AOL

#11 Mar 9, 2007
CVS in no way cares about their mgrs. FS budget cuts
are 30 percent in our districy & managers are doing
55-60 hrs weekly, but getting paid for 45. What a
great way to treat us. Then they wonder why so many
stores are going to be unionized.
Never Again

Philadelphia, PA

#12 Mar 11, 2007
Tell me if I am wrong.
Sunday, March 11, 2007; I went to Upper Moreland, PA CVS store with the intention of purchasing a Mobile pre-paid cell phone. The cashier was of little to no assistance with the purchase. When I inquired if the telephone came with minutes or not. The main reason for me purchasing the phone from this location was due to the "sale" and my 11 year old brother wanted a phone since all of his friends have one. Yes I am allowing peer pressure get to me!(I went to another store and purchased the same exact phone for less.) Once I got the phone home, with the pre-paid minutes, I found out that the battery in the package was too large! As a female, I know when things are too big for a whole! I called the store to see if they had any phone in stock. They did not. I went back to the store to return the phone and the pre-paid minute, because I was going to purchase another phone at the store with the accompanying minutes. The acting store manager told me that he could not refund my money. It is the store policy. As we all know, there are exceptions to every rule. I told him that I was not leaving until I reached some type of satisfaction. He in turn went to the back office and called the Police. I do not know if the police felt that a 5 4, 150 lb, African American woman was a threat to the sales person, but obviously they did since 3 Caucasian officers arrived on the scene to escort me from the store location.
Please let everyone know my story. And ask them to boycott CVS. And if they are current stockholders of CVS stock to sell their stock.
Thank you
sbt

AOL

#13 Mar 12, 2007
CVS treats their managers like craps. Budget cuts
are ridiculous, workload is ever demanding and never stops. When managers have to do price changes
every day because there isn't enough hours to staff
says it all about this company and its so-called
visions. I quit because 45hrs were continually 55+
and my d.m. was of ZERO support to me. There's a
reason why this company DRASTICALLY needs mgrs and
it's definetely not because of growth.
Wake Up CVS Corporate

United States

#14 Mar 12, 2007
CVS treats all their employees as "just another number". They fail to realize that this treatment trickles down to their customers which in effect brings down their shares, which effects their shareholders. Everything is connected. CVS is also not used to management thinking for themselves(unlike Savon/Osco who welcomed new ideas to bring in customers). The managers (of their core stores)are nothing but drones being dictated to by corporate, who are COMPLETELY out of touch with their customers and employees. There is no communication at all. The one hand doesn't know what the other's doing! There are only 2 or 3 people on the floor, so management and what few employees are there are doing stock, push, checking, scanning and trying to assist customers. CVS is concerned with profit margins and the bottom line. Not their shareholders, customers or employees. There won't be much profit in the future for this company if operations don't change. It's no wonder Moodys downgraded CVS stock to "sell". If this is the future for Caremark employees and shareholders, they're in trouble. Prediction- Ryan jumps with his golden parachute by the end of the year.
Rob Hodges

Madison, AL

#15 Mar 14, 2007
Test
Rob Hodges

Madison, AL

#16 Mar 14, 2007
I am a former Pharmacy Intern with CVS. I am in pharmacy school and worked for CVS for about 9 months. The first 2 minutes of my first day in the store I was jumped on by the store manager, Cheryl Keith, about where I parked my car in the parking lot by the manager of the store. Note that the manager had not seen where I parked and jumped on me to establish control. Needless to say, I experienced many other problems with CVS management. These include, being accused of committing a crime that does not exist, being accused of committing a crime that I did not committ, making CVS break a law that does not exist, being written up (CVS corporate policy) for something that I did not do, and being chastised in front of CUSTOMERS and other employees among many other things. I eventually wrote a written response to be put in my personal file that stated I didn't agree with beign written up for something I didn't do. The manager sent it to the district manager and I was suspended for disagreeing with their policy. After talking with the district manager, Jimmy New?, and the pharmacy district manager, Kevin Floyd, I was told I was childish, over-reactice, and very attacking and that I was wrong to say anything against their policies. I told them what the manager had done was slander and defamation of character which is illegal and that I have never worked with such immature and rude management in my life. Eventually they mad an ultimatum of me which was to apologize to this extremely unprofessional and passive agrressive maanger. I laughed and turned in my letter of resignation. I went back to the store and picked up my last paycheck and told the General Manager to go get fucked a few times.
Any place that has a retail clerk appointed more power than someone with a professional doctorate of pharmacy IN A PHARMACY is not worth working for. I do ponder if that is even ethical.

Basically it comes down to money. The store manager gets pay raises based on the amount of money her store makes and saves each period. The district manager gets the same based on all the stores. That is the reason peoples hours get cut; so upper management get more bonus.

(This is the short of my story. I could write 10-20 pages on what I have had to put up with. I hope one of you CVS Executives read this and contact me so I can give you a piece of my mind.)

Rob Hodges
SCCP - MUSC Campus
Annoyed Tech

United States

#17 Mar 20, 2007
I am a Pharmacy Tech working for the first time in a CVS in Southern Indiana. I have never worked in such an unprofessional environment in my entire life.

I have been ridiculed and yelled at in front of customers by the actual Pharmacists. I have been told to tell customers that they'll "just have to deal with it" when they arrive to pick up a prescription and then end up waiting even longer for it.

There are no active policies in place to prevent horrific behavior by the Pharmacists, whether it be towards the techs or customers themselves.

Store management, as well as the Pharmacists, all respond with, "Then quit!" anytime you question something going wrong in the store.

Today, our store scheduled eight techs and two Pharmacists to open the pharmacy at 8 a.m. At 4 p.m., all eight techs and one of the Pharmacists ended their shift. That left the two evening techs and one Pharmacists to handle the pharmacy, just the three of them, for the next six hours without any additional staffing. And to top it off, the store manager comes to the pharmacy around 8 p.m. to raise heck about all the complaints she's receiving from our wait times.

If you have one tech running drive-thru and pick-up one, the other tech handling drop off and the pharmacist busy on the phone and verifying precriptions, who is left to actually fill the prescriptions.

This is an example of the illogical way CVS runs it's stores.

I am ashamed to work there, because when others find out I am so often met with, "Your pharmacy is so awful!" or "Your pharmacy takes forever to get prescriptions!" that it's embarrassing!

I do not believe CVS really cares what their employees think, because the last time we banded together and sent some issues to the District Manager their response was for all of us to "Go to Walgreens!" if we're so unhappy.
Rob Hodges

Madison, AL

#18 Mar 29, 2007
CVS doesn't care for its employees or customers. They care about money. CEO Tom Ryan is doing a horrid job of running his company and I doubt it will get any better with this merger b/n Caremark and CVS.
This may explain why Walgreens has ourgrown them in recent years from what I've heard.

P.S. Wikipedia CVS Corp. and youl find some interesting information.

-1st Year Pharmacy Candidate
SCCP - MUSC Campus
sbt

AOL

#19 Aug 5, 2007
As a former store mgr, CVS is without a doubt
going downhill. I had a former d.m. who played
favorites with his mgt staff, promoted people
to management that were lazy & clueless and
was a total bum. He got demoted to a store mgr
position when a new r.m. came into the market.
Now he knows that the saying what comes around
goes around is 100% true. Screw you J.M. you
piece of crap!!!!!!!!!!

pregnant cvs sm

Plymouth, WI

#20 Sep 8, 2007
I came to CVS a year ago, through a corporate buyout. The corporate honeymoon ended in January and that is when hell started. But, just when you think it can't possibly get worse, it does. I am pregnant and due in two months. I have a dr's excuse that says I can only work 40 hours a week. My DM told me that he can't have a manager work only 40 hours a week. I am in a high volume difficult store and I need to work 6 days 10 hour days. I was now given an ultimatum: either I transfer to a low volume store or I go on disability or FMLA (which will pay be 60% or 0%). I don't see how this could be legal. Is there any other women that have been pregnant as a store manager. Does anyone know the % of female managers?

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